User Pilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. What are user experience surveys?

User Experience 98

User Experience Underperforming Technical Team Scale SaaS 98

Intercom, Inc.

APRIL 23, 2019

Simply signing up users means nothing if you’re not helping them understand how they can actually achieve what you’ve promised. Even the strongest customer testimonials won’t prevent churn if people don’t understand how to use your product. Done poorly, your hard-won user can quickly become a churn statistic.

Onboarding 199

Onboarding Strategy Underperforming Technical Team Outsourced Development 199

User Pilot

APRIL 2, 2025

In this article, I’ll show you how Userpilot helps product teams cut through the noise and understand what really matters in mobile user behavior: no data science degree required. The platform’s code-free implementation makes it accessible for product managers who want insights without constantly relying on developers.

Mobile 66

Mobile Underperforming Technical Team Onboarding AWS 66

Intercom, Inc.

JUNE 23, 2020

Once every decade or two, developments in technology trigger monumental changes in an industry. The Conversational Support Funnel has three layers: Proactive Support with messaging to answer customer questions in the product experience, reducing the number of queries reaching the support team.

Customer Support 245

Customer Support Scale Underperforming Technical Team Scaling 245

User Pilot

MARCH 25, 2024

TL;DR Customer attrition or customer churn is the loss of a customer(s) by a business. Understanding and limiting customer churn improves customer loyalty and the customer’s lifetime value. To calculate the churn rate, divide the number of customers lost by the total number of customers at the beginning of that period.

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Methods Payment Solutions 104

User Pilot

APRIL 22, 2024

Extract feature development insights. Best practices to help product managers perform feature analysis: Perform user research and analyze your competitors’ products to find market gaps. Encourage users to share feedback. They define the primary problem the product solves or the essential tasks it allows users to complete.

Underperforming Technical Team 105

Underperforming Technical Team Software Review User Experience Retention 105

User Pilot

MARCH 9, 2023

In this article, we’ll discuss customer attrition in depth and discuss the strategies you can use to reduce churn and increase customer retention and loyalty. TL;DR Customer attrition, also known as customer churn , takes place when customers leave your product or service. What is customer attrition?

Underperforming Technical Team 98

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 98

User Pilot

OCTOBER 11, 2022

Reasons for customer dissatisfaction: Your product feels like it’s not fully developed. Different factors can lead to customer dissatisfaction – bad products, bad service, high prices, or something else. A product is considered poor when the quality of the product doesn’t correspond to customer expectations.

Underperforming Technical Team 98

Underperforming Technical Team Software Review Onboarding Scale 98

User Pilot

MARCH 12, 2024

When left unaddressed, feature drop-offs lead to user dissatisfaction and result in churn. This article helps you identify and eliminate them by answering the following questions: Why do users stop using certain features? How can you identify drop-offs with product analytics and user surveys? Poor onboarding.

Underperforming Technical Team 104

Underperforming Technical Team User Experience Retention Scale 104

User Pilot

AUGUST 26, 2024

Product data capture is essential for SaaS companies looking to understand user behavior, optimize user experiences, and drive product growth. This allows you to prioritize product development efforts and improve product performance. Generic experiences won’t effectively cater to this diverse user base.

Outsourcing Services 105

Outsourcing Services Data Underperforming Technical Team Software Review 105

User Pilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? We finish with an overview of product analytics tools that your team can benefit from. Segment analysis focuses on common qualities shared by similar users. Let’s get right to it.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

JANUARY 16, 2024

UX mistakes will disrupt the user experience and undervalue your product. This article shows you 14 common UX mistakes designers make, plus how to avoid them and build fantastic product experiences. Not performing user research on your target audience User research forms the foundation for building effective products.

Underperforming Technical Team 105

Underperforming Technical Team User Experience Onboarding Mobile 105

Stax

MARCH 18, 2025

This is what SaaS applications call “user churn,” and it can affect their monthly recurring revenue (MRR) , as well as their annual recurring revenue (ARR). Churn rate. Churn is the percentage of customers that end their subscriptions within a certain amount of time. Customer lifetime value. Activation rate.

Scale 117

Scale Payment Services Payments SaaS Payments 117

User Pilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Market development targets new markets with existing products, while product development – existing markets with new products. If so, we’ve got you covered.

Underperforming Technical Team 105

Underperforming Technical Team Strategy Marketing Customer Lifetime Value 105

User Pilot

OCTOBER 18, 2022

How can user analysis help you drive product growth and reduce churn? With user analysis, you can derive invaluable insights into user behavior and identify: Roadblocks that impair customer retention. Hiccups in user experience. Let’s get down to the nitty-gritty and learn how to perform user analysis.

User Experience 98

User Experience Underperforming Technical Team Churn Retention 98

Totango

JULY 1, 2022

Other important loyalty metrics include subscription renewal rate , churn rate, upsell rate, and customer lifetime value. Different factors determine loyalty: where B2C SaaS users may prioritize values such as price or user experience, B2B customers place more emphasis on return on investment.

B2B 114

B2B B2C Underperforming Technical Team Business 114

User Pilot

JULY 14, 2024

TL;DR Customer segmentation separates users into smaller groups based on shared characteristics to personalize user experiences and optimize marketing campaigns. Benefits of a customer segmentation analysis include: – Building tailored user experiences. Let’s get started.

Software Review 109

Software Review Underperforming Technical Team Customer Lifetime Value User Experience 109

Outseta

JANUARY 20, 2020

I was managing a team of 15 and the company had grown to about 140 employees. They were clearly property management and software development, and as someone that was hired to accelerate Buildium’s growth I immediately saw countless opportunities to grow the company by moving into new markets. We mostly succeeded. I’m proud of all that.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

SaaStr

DECEMBER 17, 2019

Companies that have access to more accurate financial data have the ability to develop seamless exchanges of information, providing consumers with improved ways to manage their finances. “Well, fintech might be bad in the margins for me, but I can actually profit from this so let’s embrace it.”

Payments 214

Payments SaaS Payments Banking Underperforming Technical Team 214

Intercom, Inc.

AUGUST 17, 2018

The below chart averages all of our live chat related DRLPs, some of which performed better than others, but even including the underperforming DRLPs, we’ve seen positive results. If you don’t have extensive market research available to you, go out and talk to other teams within your company to get anecdotal information.

Scale 136

Scale Underperforming Technical Team Advertising Market Research 136

User Pilot

APRIL 27, 2023

Thanks to that, you can identify ways to improve user experience and make informed product development decisions. Product teams use in-app surveys to conduct user research, personalize user experience , assess satisfaction levels, measure customer loyalty , identify new feature ideas, and better understand user behavior.

User Experience 98

User Experience Scale Underperforming Technical Team Churn 98

How To Buy Saas

FEBRUARY 25, 2025

Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. Are you an enterprise needing deep customization and analytics, or a small business seeking user-friendly marketing integration? Great for inbound marketing teams and fast-growing businesses.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

User Pilot

OCTOBER 6, 2022

Customer behavior analysis helps you identify the most valuable users and personalize your marketing strategy to reach them. Spot account expansion opportunities, and locate friction points to prevent churn. Product teams collect and measure such customers’ activities to understand and act on customers’ behavior patterns.

Payment Solutions 98

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 98

User Pilot

MARCH 14, 2024

You can use customer analytics to create targeted marketing campaigns, inform product development, and reduce churn , among other things. Increase user satisfaction. User effort score. Churn rate. Prevent churn by identifying at-risk users with NPS. Identify friction and remove it.

Customer Lifetime Value 105

Customer Lifetime Value SaaS Underperforming Technical Team Churn 105

User Pilot

JANUARY 12, 2023

UBA allows you to personalize user experiences and better understand customer needs. Reduce product churn by finding behavioral patterns among churned users and reach out to existing customers with similar patterns to avoid attrition. Personalize user experience based on user behavior.

Artificial Intelligence 98

Artificial Intelligence SaaS Software Review User Experience 98

User Pilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. From poor onboarding to slow response times and inadequate self-serve support, customer pain points significantly impact the customer experience, potentially leading to dissatisfaction, negative online reviews, and churn.

Communication 105

Communication SaaS Payments Payment Methods Payment Solutions 105

User Pilot

JULY 14, 2023

We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Cohort analysis tracks and compares the in-app behavior of specific user groups over time, providing insights into user retention, engagement , or the impact of product changes.

SaaS 96

SaaS Underperforming Technical Team Churn Scale 96

User Pilot

SEPTEMBER 20, 2024

Let’s face it: qualitative data analysis is vital to understanding why users act in a particular way and how they feel about your product in a way that quantitative product analytics can’t. This article will teach you how to analyze qualitative data to inform product development and improve the product experience.

Data Analysis 105

Data Analysis Data Software Review Interviewing 105

User Pilot

JUNE 22, 2023

In this article, we will learn how to effectively reduce the load on your customer support team with 11 effective tactics. TL;DR Product complexity, new features and updates , and poor onboarding can lead to high customer support loads. Create a community forum where other users can help answer customer questions.

Customer Support 96

Customer Support Underperforming Technical Team Social Media AI Search 96

User Pilot

MAY 27, 2024

It includes how customers view the quality, value, and reliability of a brand’s offer, and it’s heavily influenced by marketing, word-of-mouth, and personal experiences. poor customer service) can harm a business’s reputation. Positive customer perception can lead to brand loyalty, while negative perception (e.g.

Software Review 105

Software Review SaaS Social Media Interviewing 105

User Pilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

User Pilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. UX Designer: Responsible for understanding the unique needs and requirements of SaaS users and designing the user interface and experience of SaaS products. Much of the success here depends on how competent and motivated the CTO and their team is.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

JUNE 8, 2023

How can product and marketing teams leverage customer journey analytics to make data-driven decisions and build delightful customer experiences? TL;DR Customer journey analytics is the process of tracking user interactions at all the touchpoints in their journey. How could the team diagnose the problem?

Underperforming Technical Team 97

Underperforming Technical Team Customer Lifetime Value SaaS Software Review 97

User Pilot

MARCH 11, 2024

Looking for an effective churn analytics tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your churn analytics needs. Looking for a Better Alternative for Churn Analytics? Try Userpilot!

Software Review 52

Software Review Churn Systems Review Technical Review 52

User Pilot

OCTOBER 30, 2022

Analyzing customer data lets you understand user behavior, develop customer-focused marketing practices, and increase customer lifetime value. Experience analytics identifies friction points so you can fix them to improve user experience. Customer experience analytics.

Data 98

Data Customer Lifetime Value Underperforming Technical Team Retention 98

User Pilot

SEPTEMBER 28, 2022

The 10 key product management KPIs and metrics are Customer Acquisition Cost, Trial to Paid Conversion Rate, Customer Lifetime Value, Customer Satisfaction Score, Daily Active Users/Monthly Active Users, Feature Adoption Rate, Monthly Recurring Revenue, Net Promoter Score , Customer Retention Rate , and Customer Churn Rate.

Metrics 96

Metrics Management Customer Lifetime Value Strategy 96

User Pilot

NOVEMBER 10, 2022

Process pain points happen when the customer experiences friction and struggles to do things because of the current process. Support pain points occur when the customer support teams provide insufficient help or there aren’t enough available resources for the customer. Example of a user persona. Support pain points.

Underperforming Technical Team 98

Underperforming Technical Team Sales Recruiting User Experience Customer Support 98