User Pilot

MAY 28, 2025

Youve seen great success with your product and want to turn it into a mobile app. Meanwhile, your users churn because they find the app confusing. Not another tool you have to duct tape into your stack, but one platform to build, test, and improve mobile experiences. Thats why we built Userpilot Mobile.

Mobile 75

Mobile Pricing Payment Solutions Payments 75

User Pilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. How do you turn that around and deliver mobile experiences that keep users returning to your platform ? We covered: What mobile UX design is (and how it differs from desktop UX). What is mobile UX design? Lets dive in!

Mobile 80

Mobile Underperforming Technical Team Software Review Systems Review 80

Intercom, Inc.

OCTOBER 5, 2018

Read on to learn how to create a retention messaging strategy that will turn struggling signups into a series of churn-resistant power users. Some amount of customer churn is natural. Defend against churn early. The seeds of churn are planted the moment you acquire a customer. How to understand customer retention.

Churn 199

Churn Retention Strategy Education 199

User Pilot

MAY 30, 2025

Most product teams get mobile app analytics wrong. They track 47 different key performance indicators (KPIs) in their mobile analytics platform , spend hours debating dashboard numbers, yet can’t predict which users will churn next week The problem here isn’t a lack of data. Try Userpilot Mobile App Analytics Today!

Payment Solutions 104

Payment Solutions Mobile Payments Payment Methods 104

User Pilot

MARCH 30, 2025

Without measuring and aggressively improving the right mobile app metrics, youll struggle to stay afloat. churn within 30 days, and in-app purchase conversion rates are often below 5% for the small number of users who remain. The key is to understand your users and continuously optimize your mobile app for exceptional value.

Benchmarks 93

Benchmarks Mobile Metrics Software Review 93

Neil Patel

DECEMBER 17, 2020

On average, consumers spend $120B in the app store and $190B on mobile ad spend. You can check traffic and user metrics on mobile app analytics to make your app as successful as possible. Here’s what you need to know about mobile app analytics and which tools are most effective at helping you dig into the data.

Mobile 143

Mobile Technical Review Systems Review Acquisition 143

SaaStr

MAY 15, 2024

There’s a lot to learn from our mobile-first comrades because it’s even harder over there than it is over here. Churn is much higher on consumer subscriptions, but you have higher expansion revenue. If you’re in consumer, how can you go upmarket and get a small cohort of users paying more, churning less, and expanding revenue?

Subscription 301

Subscription Payment Features B2B Mobile 301

User Pilot

MARCH 30, 2025

Finally, your SaaS mobile app is live! But is your mobile user acquisition strategy strong enough? I say this because, despite actively supporting the product-led growth model, the mobile app market is still ridiculously competitive. For example, Slacks mobile app allows you to balance your work with the desktop version.

Acquisition 62

Acquisition Mobile Software Review Social Media 62

User Pilot

MAY 30, 2025

Tracking mobile app performance metrics can feel daunting. One look at your mobile app analytics dashboard, and you just want to shut your eyes and scream in frustration. Then, select 3-5 mobile app performance metrics tied directly to it. You aim to extract meaningful insights to improve app performance and user engagement.

Mobile 82

Mobile Metrics Customer Lifetime Value Software Review 82

User Pilot

APRIL 2, 2025

Let’s face it: understanding what your users are actually doing in your mobile app can be a real headache. That’s where Userpilot’s mobile analytics come in. Why choose Userpilot for mobile analytics? It’s built for product people who need clear insights without drowning in data.

Mobile 62

Mobile Underperforming Technical Team Onboarding AWS 62

User Pilot

APRIL 17, 2025

When done right, mobile surveys receive up to 3x higher response rates than traditional web surveys. With 85% of adults keeping their smartphones within arm’s reach at all times, mobile surveys have become the most direct route to gathering authentic user feedback. What is a mobile survey?

Mobile 97

Mobile Scale Engagement Data 97

SaaStr

OCTOBER 22, 2021

It was born in the age of mobile, and from the moment it launched, everyone I knew started to use it to track their own expenses. Their tiniest customers still have higher churn, as with almost every other SaaS company. A reminder to segment churn, and be careful when looking at public company NRR rates.

Scale 326

Scale SaaS Payments SMB Payment Solutions 326

SaaStr

MAY 10, 2024

I.e., folks aren’t churning or leaving. We did a recent Workshop Wednesday with the CEO of RevenueCat, which manages the mobile subscriptions for over 10,000 paying mobile apps — 30% of all U.S. mobile subscriptions. But it’s a lot harder to close them. Still, even now. That’s a lot of apps.

B2C 282

B2C Mobile B2B Subscription 282

SaaStr

MARCH 18, 2021

They might give up on SMBs, or freemium, or higher churn segments. Many they don’t do mobile as well, or social as well, or whatever. But the thing is: As Bigger SaaS companies cross $100m in ARR, and then $1B in ARR, they stop focusing on smaller niches. But you might be able to do well there. Many Bigger Cos aren’t vertical-specific.

Healthcare 307

Healthcare Market Segmentation Mobile Churn 307

User Pilot

APRIL 30, 2025

Friction points, like confusing onboarding or sluggish navigation, can turn new users into churn statistics. In addition, balancing feature rollouts, targeted messaging, and feedback loops across mobile and web often feels like spinning plates. How can Userpilot help you improve the mobile app experience?

Mobile 95

Mobile Software Review Onboarding Technical Review 95

SaaStr

APRIL 8, 2020

Click here for ChartMogul’s free-forever launch plan that will give SaaS businesses access to the world’s first subscription data platform so they can analyze and improve key metrics like MRR, churn and LTV. What are they all about? What are they all about? Hiver’s Free Shared Inboxes for SMB. Where can I find the deal?

Artificial Intelligence 302

Artificial Intelligence Machine Learning SaaS Consulting 302

SaaStr

FEBRUARY 16, 2023

They might give up on SMBs, or freemium, or higher churn segments. Many they don’t do mobile as well, or social as well, or whatever. But the thing is: As Bigger SaaS companies cross $100m in ARR, and then $1B in ARR, they stop focusing on smaller niches. But you might be able to do well there. Many Bigger Cos aren’t vertical-specific.

Startup 298

Startup Marketing Healthcare SaaS 298

User Pilot

MAY 17, 2025

Everyone enjoys using mobile apps in their native language. In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. Why invest in a mobile app localization strategy?

Payment Solutions 62

Payment Solutions Mobile Payment Methods Software Review 62

Intercom, Inc.

JUNE 22, 2020

With our recent launch of Mobile Carousels , we tapped into the possibility of creating and nurturing better customer relationships through mobile. In-app messages are hyper-targeted notifications that are sent to users while they’re using a mobile or desktop application. Retain users.

Mobile 236

Mobile Onboarding Engagement Churn 236

User Pilot

MARCH 18, 2025

Choosing the right mobile app engagement platform can determine whether your app thrives or gets abandoned, especially as spending in the mobile app market increased to $36.2 Users now expect seamless experiences between web and mobile apps, personalized messaging, and real-time responsiveness. billion in 2024.

Mobile 52

Mobile Engagement Onboarding Pricing 52

User Pilot

MAY 6, 2025

When you’re building a mobile product , data is your lifeline. So, instead of listing tools for mobile app analytics randomly, Ive grouped them into three categories here: cross-platform analytics, marketing attribution, and performance monitoring. But if you ask me, theres simply no one-size-fits-all solution. G2 rating: 4.6/5

Mobile 68

Mobile Pricing Software Review Scale 68

SaaStr

OCTOBER 27, 2022

Deliver a better buyer experience by combining content, price quotes, e-sign, and sales transactions into a single, mobile-friendly webpage. Upzelo helps you fight churn and increase retention through real-time data, customised offers and better customer feedback. appeared first on SaaStr.

Merchant Services 240

Merchant Services Payment Solutions Onboarding Payments 240

SaaStr

OCTOBER 25, 2021

At a practical level, the “churn” will be much lower from opt-outs that most paid pilots , which are generally “opt-in” by definition and by their terms. Once you have an established brand, a 60-day opt-out gives many big customers the confidence to sign a longer-term contract upfront, pre-deployment. Their conversion rate is also sky high.

Scale 284

Scale SaaS Mobile Branding 284

User Pilot

JANUARY 16, 2023

Are you searching the market to find the best churn management software for your SaaS company? Churn management software is a tool or suite of tools that help you collect customer data, analyze customer attrition , and predict churn. Baremetrics for churn analysis. Churnzero to track revenue churn and data points.

Software Review 105

Software Review Churn Retention Software 105

SaaStr

NOVEMBER 3, 2022

They deliver fantastic design flexibility and a great user experience, combining granular control on design elements with handy features like editing content directly in mobile view. You get a complete overview of your global subscriber base; MRR, ARPU, ASP, churn and LTV are presented in a beautiful and easy to use dashboard.

Payments 261

Payments Payment Services GCP(Google Cloud Platform) Payment Solutions 261

Andreessen Horowitz

OCTOBER 17, 2023

We hear a lot of discussion around the best practices for launching a mobile game, and one particular topic that often comes up is: whether or not to do a soft launch. Mobile gamers are spoiled by choice and have a low propensity to return post-churn. And if you do soft launch, how can you tell if your game will be successful?

Mobile 115

Mobile Scale Retention Acquisition 115

Intercom, Inc.

SEPTEMBER 15, 2020

Whether it’s onboarding a new customer with well-timed guidance or re-engaging a user at risk of churn by helping them find value, getting the sequence of messages right requires a powerful, intuitive orchestration tool. Mobile Carousels. Mobile push notifications. That’s why we’re incredibly excited to announce Series.

Scale 232

Scale Mobile Engagement Onboarding 232

SaaStr

JULY 24, 2024

Jason’s earliest investment had strong product market fit, but it took them four years to come out with their mobile app. If you’re a CEO talking to customers and in deals, you know six months in advance when a major customer is churning, or a competitor is stealing a deal from you. The fastest absolutely wins.

Sales Hiring 301

Sales Hiring Startup Scale SMB 301

User Pilot

MARCH 23, 2025

The only way to have a fighting chance is by focusing on the user experience within your mobile app. This is where these 10 key mobile app engagement metrics come in, helping track user behavior and preferences to answer all these questions and boost user activation. For example: Your mobile app launches a new collaboration feature.

Mobile 55

Mobile Underperforming Technical Team Engagement Metrics 55

User Pilot

MAY 30, 2025

To solve this, Chargezooms team leveraged Userpilots in-app engagement features to not only increase the efficiency of their process but to reduce churn by half while still growing the customer base. Without the capacity to track customers at scale, churn was often discovered long after it happened. Cancellations were unnoticed.

Churn 62

Churn Scale Payment Features Sales Hiring 62

User Pilot

MARCH 21, 2025

Optimizing a mobile app isnt just about fixing crashes or improving load times. An unclear onboarding flow, slow screen transitions, or a buried key feature can mean the difference between retention and churn. My team at Userpilot has helped countless product teams enhance their mobile UX without compromising performance.

Mobile 55

Mobile Engagement Strategy Underperforming Technical Team 55

User Pilot

JANUARY 2, 2025

Asana’s churn survey Asana uses a churn survey to understand why users cancel their subscriptions. Understanding the main reasons for customer churn can inform products, pricing, or support improvements. Understanding the main reasons for customer churn can inform products, pricing, or support improvements.

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

SaaStr

AUGUST 6, 2022

The explosion of mobile changed it up once again. Your customers will eventually churn. When SaaS started getting going, folks would criticize SaaS start-ups as “just a feature” Oh Google/Salesforce/Microsoft will just build that. Back in the day when the world was a desktop OS, there was a lot of truth to that.

Scale 301

Scale SMB Mobile Acquisition 301

User Pilot

MARCH 30, 2025

According to a 2024 analysis , on average, over 95% of users who download a new mobile Android app abandon it within the first 30 days. This stark statistic underscores a simple truth: a solid mobile app engagement strategy is essential for your app’s success. Userpilot ‘s mobile app performance dashboard.

Mobile 62

Mobile Engagement Strategy Social Media 62

SaaStr

DECEMBER 28, 2019

Upgrade the mobile team. This will drive up your net retention, drive down your churn, and drive up NPS. Pretty soon you aren’t really pushing out as many features as you used to. Stop this in Q1. Add a new team just focused on cool features. Add a new team just focused on integrations. Figure out what you can do with data.

Part-Time VPE 325

Part-Time VPE Sales Hiring Scale Sales Recruiting 325

SaaStr

JANUARY 24, 2022

She has worked with numerous start ups in Bay Area and Europe (Virgin Mobile USA Inc., With early revenue, you start thinking about churn and scalability of every aspect of the business, including product, infrastructure, customer support, sales and marketing. Or, “Why is your sales churn figure different than your marketing churn?”

Finance 332

Finance Outsourcing Services Systems Review Technical Review 332

User Pilot

APRIL 30, 2025

If youve recently launched a mobile app and want to increase app users, its going to be an uphill battle. Because most mobile apps lose 77% of their users within 3 days! Create communities to engage mobile users. If your user starts on a desktop and later switches to a mobile device, the transition should feel seamless.

Strategy 62

Strategy Mobile Systems Review Scale 62