SaaStr

JANUARY 12, 2022

You just close more, and churn less, and upsell more, when you show up. “For large enterprise customers, your stakeholder map is almost always too small” — Alex Farmer, VP CS, Cognite Data. Hire that person, and make sure they are someone the top customers can really trust and count on. More on that here.

CTO Hire 268

CTO Hire Sales Hiring New CTO CTO 268

SmartKarrot

MAY 19, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: iDeals As a Customer Success Manager, you’ll be analysing market trends, analysing potential customers, and figuring out what they expect from the product. Assisting customers via phone or email when they have a query or problem.

Customer Success 19

Customer Success Sales Hiring Data Analysis compliance 19

User Pilot

FEBRUARY 29, 2024

Totango is a customer analytics software focused primarily on customer success and churn reduction. It uses quote-based pricing and includes enterprise features such as custom roles, permission management, premium integrations, priority support, activity logs, security audits, SOC 2/GDPR compliance, and more.

Artificial Intelligence 102

Artificial Intelligence Social Media Software Review AI Search 102

SmartKarrot

FEBRUARY 8, 2023

Role: VP Customer Success Location: United States (Remote) Organization: Unifyed As a VP of Customer Success, you’ll drive Customer Success Outcomes. Increase renewal rates and reduce churn. Expand revenue in accounts through cross-sell and up-sell.

Customer Success 19

Customer Success Sales Recruiting Scale Outsourced Development 19

SmartKarrot

JANUARY 20, 2023

Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience. You will bring precise and fast answers to customers on all contact channels (emails, phone, etc).

Customer Success 19

Customer Success Outsourced Development Payment Features Government 19

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Ensure that our communications and updates are received by all users at each customer.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

Subscription Flow

NOVEMBER 13, 2023

However, with the bustling world of opportunities to earn recurring revenue , subscription-based SMEs are also faced with unprecedented demands for speed, efficiency, compliance and customer support. The subscription economy is booming. These demands can be very challenging to keep up with in the highly competitive industry.

Payment Features 52

Payment Features Payment Services Payment Solutions Payments 52

SmartKarrot

APRIL 14, 2023

Role: Customer Success Manager Location: London Area, United Kingdom (Hybrid) Organization: ContractPodAi As a Customer Success Manager, you’ll establish the strategy framework, guidance, and oversight for how ContractPodAi collaborates with its clients. Develop and implement a post-sale success management strategy.

Customer Success 15

Customer Success Travel compliance Retention 15

InsightSquared

FEBRUARY 26, 2020

With 90% of data not in CRMs, what are some ways to drive your sales professionals to enter their data and have better CRM compliance? Instead of presenting CRM compliance as a mandate, it’s important to show both reps and managers how it can help them close more deals. can benefit Marketing and Customer Success.

Scale 71

Scale compliance Sales Enablement Forecasting 71

User Pilot

AUGUST 5, 2023

Analyzing data is the key to achieving customer success and product growth. Trigger contextual in-app surveys to gather customer satisfaction data. The six key metrics to measure are conversion rate, activation rate, product adoption rate, retention rate, average revenue, and customer lifetime value.

Data 97

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 97

FastSpring

JULY 10, 2019

The consistent recurring revenue funds your business while your customers experience a long-term relationship with your product or service that is always up-to-date. The predictable revenue from a loyal customer base is ideal when your business is looking to scale. How do I reduce churn?

Merchant Services 67

Merchant Services Payment Methods Payment Services Payment Solutions 67

SaaStr

OCTOBER 15, 2019

.: When you start selling to companies who are spending $100,000 or a million a year on you, you can’t just ignore their suggestions because if someone who’s paying you a hundred grand, churns going to hurt a lot more than someone who pays you $1,000 if they churn. We were doing more customer support, less customer success.

Underperforming Technical Team 150

Underperforming Technical Team Sales Hiring compliance SMB 150

User Pilot

AUGUST 31, 2023

While you can only view the user cohort changes in Heap, GA4 allows you to analyze retention by seeing differences in active users, event count, transactions, or purchase revenue. sign-up or churn), you have to configure them from scratch. Data inaccuracies due to factors such as ad blockers, referral spam, or privacy compliance.

Software Review 99

Software Review Technical Review Underperforming Technical Team Retention 99

SmartKarrot

OCTOBER 23, 2020

Role: Director, Customer Success Location: Boston, MA, US Organization: Carbonite In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Also, expand the revenue in accounts through up-sell and identification of cross-selling opportunities.

Outsourcing Services 10

Outsourcing Services Customer Success Outsourced Development Scale 10

OpenView Labs

MAY 29, 2019

And because enterprise customers typically stick around longer, they lower your overall churn risk. Plus, enterprise customers usually spend more—on support, seats, usage, integrations, etc. The LTV of an enterprise customer can be extraordinarily high, making the extra effort to land them well worth it.

Enterprise 65

Enterprise SaaS Outsourced Development compliance 65

User Pilot

AUGUST 31, 2023

While you can only view the user cohort changes in Heap, GA4 allows you to analyze retention by seeing differences in active users, event count, transactions, or purchase revenue. sign-up or churn), you have to configure them from scratch. Data inaccuracies due to factors such as ad blockers, referral spam, or privacy compliance.

Software Review 59

Software Review Technical Review Underperforming Technical Team Retention 59

OpenView Labs

MAY 29, 2019

And because enterprise customers typically stick around longer, they lower your overall churn risk. Plus, enterprise customers usually spend more—on support, seats, usage, integrations, etc. The LTV of an enterprise customer can be extraordinarily high, making the extra effort to land them well worth it.

Enterprise 40

Enterprise SaaS Outsourced Development compliance 40

User Pilot

DECEMBER 10, 2023

Looking for a good churn analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for churn analytics on review sites, but they don’t make the choice any easier. Get a Userpilot demo for churn analytics and drive your product growth code-free.

Churn 52

Churn Software Review Technical Review Scale 52

User Pilot

MARCH 14, 2024

Looking for an effective churn analytics tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your churn analytics needs. for addressing potential churn. Let’s get started!

Churn 52

Churn Software Review Pricing Technical Review 52

Sales Hacker

FEBRUARY 2, 2021

Security : Are all data fully protected and in compliance with privacy policies? Support : Is there access to customer support 24/7? Your TAM is a term used to refer to the revenue opportunity available for a product or service. How Do You Get Into Enterprise Level Sales? Calculate your total addressable market (TAM).

Scale 95

Scale Enterprise Marketing Sales 95

ChurnZero

JANUARY 26, 2021

A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives. Customer success continues to evolve as a practice within companies that enjoy recurring revenue models.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

User Pilot

DECEMBER 10, 2023

Looking for a good churn analytics tool and wondering which one of Pendo, Appcues, and Mixpanel is the best option for your SaaS company? There are plenty of tools for churn analytics on review sites, but they don’t make the choice any easier. Get a Userpilot demo for churn analytics and drive your product growth code-free.

Churn 52

Churn Software Review Underperforming Technical Team Technical Review 52

User Pilot

DECEMBER 10, 2023

Looking for a good churn analytics tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for churn analytics on review sites, but they don’t make the choice any easier. Get a Userpilot demo for churn analytics and drive your product growth code-free.

Churn 52

Churn Software Review Underperforming Technical Team Technical Review 52

SmartKarrot

SEPTEMBER 28, 2021

Apply here: [link] Role: Senior Director of Customer Success Location: Remote, United States Organization: SchoolMint As a Senior Director of Customer Success, you will manage, grow, professionally develop, and mentor an existing Customer Success team.

Customer Success 3

Customer Success Outsourced Development Sales Hiring compliance 3

FastSpring

NOVEMBER 9, 2023

Get the latest from FastSpring’s Support leaders about preparing for Cyber Weekend, refund policies, strategies to decrease customer churn, and more. Elevate Your Business With FastSpring Contextual At FastSpring, your success is our mission. Reducing your monthly churn by 1% can result in a 9% annual churn rate decrease.

Payment Methods 78

Payment Methods Customer Support Payments Payment Services 78

User Pilot

NOVEMBER 24, 2023

TL;DR Conversion rate optimization aims to improve conversions and reduce churn by applying tools that monitor and analyze user behavior. This allows you to pinpoint areas of friction that trigger customer churn and gain a grasp on what hampers your conversion rate. Alternatively, win back lost customers with automated emails.

Payments 99

Payments Revenue Payment Solutions Payment Methods 99

User Pilot

MARCH 29, 2024

Zendesk is best for tracking user interactions with the customer service team. Akkio is the best behavioral analytics tool for churn prediction. For example, they can reveal at-risk customers based on previous churn data. Churn prediction. FullStory is the best real-time behavior analytics tool. Enterprise.

Social Media 100

Social Media AI Retention Pricing 100

User Pilot

MAY 16, 2023

TL;DR Value metrics are the features of a product that customers associate with its value and are happy to pay for. Identifying value metrics allows you to acquire new customers, refine your pricing strategy, grow revenue , improve customer satisfaction , and develop products.

Metrics 98

Metrics Customer Lifetime Value SaaS Pricing 98

FastSpring

JANUARY 27, 2022

“It turned out that many refund requests happened because the company had failed to inform customers about their upcoming billing cycle,” Jon told us. And interestingly, many of those customers resubscribed later on in the year.”. How Enchant reduced churn and support requests related to account owner issues.

Merchant Services 110

Merchant Services Payment Services SaaS Payments Payment Solutions 110

SmartKarrot

APRIL 13, 2020

As companies are increasingly interested to use SaaS as a winning strategy, several recent trends in 2020 have been observed amongst top SaaS businesses: In 2020, it is very important for SaaS businesses to create customer-success functions and take a more proactive approach towards customer success management.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

Intercom, Inc.

SEPTEMBER 28, 2021

Customer behavior is more important than company size. At Intercom, we obsess about our customers’ success. We solve customer problems by deeply understanding the jobs that they use our product to tackle, often applying the jobs to be done framework. What really matters is understanding customer behaviors.

Scale 249

Scale Management Sales Hiring Healthcare 249

User Pilot

SEPTEMBER 21, 2023

Reduce customer churn : By monitoring behavior over time, you can detect signs of disengagement or dissatisfaction. Customer behavior analysis. The key to getting this right is creating a satisfactory product experience so customers have no reason to consider alternatives.

Payment Features 102

Payment Features Customer Lifetime Value User Experience Churn 102

User Pilot

NOVEMBER 30, 2023

This type of analysis can be used to predict churn or project the growth of power users. Identify friction points and patch leaks hindering total revenue generated. Which user flows lead to conversions, and which flows don’t end with a purchase — or even cause churn. Data residency. Source: Google Analytics. Enterprise.

Scale 103

Scale Retention Trends Pricing 103

SaaStr

NOVEMBER 29, 2019

286: Allie Janoch is the Founder & CEO @ Mapistry, the startup that makes environmental compliance simple. In Today’s Episode We Discuss: * How Allie made her way from the world of Yahoo to founding the game changer of environmental compliance in Mapistry. How does Allie measure true customer success?

Sales Hiring 131

Sales Hiring Underperforming Technical Team Technical Advisors Scale 131

User Pilot

MARCH 16, 2024

The platform also helps you announce new product features and collect customer feedback. WalkMe is a digital adoption platform that can help you create frictionless experiences for your customers. The platform is built keeping the compliance, scalability, and security needs of enterprises in mind.

Software Review 52

Software Review Technical Review Onboarding Underperforming Technical Team 52

User Pilot

APRIL 7, 2024

ChartMogul is the best subscription and revenue-tracking software. Userpilot – the best user journey tracking tool for web analytics Userpilot is a product growth platform for enterprises possessing user-tracking software for web analytics to increase adoption and reduce churn. Customer retention insights. Enterprise.

Scale 99

Scale Social Media AI Search SaaS 99

SaaStr

NOVEMBER 22, 2019

How does Travis think about the different steps to customer qualification today and what makes the best SDRs? What does Travis advise founders when it comes to churn analysis? All of these muscles that I had built from my time running customer facing teams in B2B SaaS, you can apply that to the world of Venture.

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158