User Pilot

APRIL 23, 2021

Without exception, all the SaaS businesses I’ve ever spoken with want to keep their churn rate down. You’re not going to recoup all that investment with just one round of monthly payments per customer. That all sounds well and good in theory… but how do you prevent against churn in practice? How to calculate churn rate 1.

Churn 52

Churn SaaS Payments Payment Solutions Social Media 52

FastSpring

JANUARY 19, 2023

With PayPal, You’re Not Automatically Sales Tax and VAT Compliant The biggest issue was tax compliance. PayPal Doesn’t Offer Great European Invoicing Options The other compliance challenge NitroPack faced as a B2B company was sending EU-required VAT invoices. Using PayPal, software companies can send U.S.-style

Merchant Services 117

Merchant Services Payment Services Payments Payment Features 117

SaaStr

JANUARY 30, 2023

This insight led Deel to focus on solving payments and compliance. Once onboard, get regular input from your sales, support, and customer success teams. Client churn is scary but inevitable. If your product can benefit global clients, take it to where your customers are. Your talent is your most valuable asset.

Sales Hiring 220

Sales Hiring Payment Services SaaS Payments Scale 220

SaaStr

JANUARY 12, 2022

You just close more, and churn less, and upsell more, when you show up. “For large enterprise customers, your stakeholder map is almost always too small” — Alex Farmer, VP CS, Cognite Data. We all underresource customer success vs. sales. Lost a bank customer we had served well for 5 years and up to.5M

CTO Hire 268

CTO Hire Sales Hiring New CTO CTO 268

SmartKarrot

MAY 19, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: iDeals As a Customer Success Manager, you’ll be analysing market trends, analysing potential customers, and figuring out what they expect from the product. Assisting customers via phone or email when they have a query or problem.

Customer Success 19

Customer Success Sales Hiring Data Analysis compliance 19

User Pilot

FEBRUARY 29, 2024

Totango is a customer analytics software focused primarily on customer success and churn reduction. It uses quote-based pricing and includes enterprise features such as custom roles, permission management, premium integrations, priority support, activity logs, security audits, SOC 2/GDPR compliance, and more.

Artificial Intelligence 102

Artificial Intelligence Social Media Software Review AI Search 102

SmartKarrot

FEBRUARY 8, 2023

Role: VP Customer Success Location: United States (Remote) Organization: Unifyed As a VP of Customer Success, you’ll drive Customer Success Outcomes. Increase renewal rates and reduce churn. Ensure compliance with regulatory requirements impacting customer success teams.

Customer Success 19

Customer Success Sales Recruiting Scale Outsourced Development 19

SmartKarrot

JANUARY 20, 2023

Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience. You will bring precise and fast answers to customers on all contact channels (emails, phone, etc).

Customer Success 19

Customer Success Outsourced Development Payment Features Government 19

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Ensure that our communications and updates are received by all users at each customer.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SmartKarrot

NOVEMBER 29, 2021

Role: Head of Customer Success Location: New York, NY, US (Hybrid) Organization: Pinecone As a Head of Customer Success, you will hire, train, and manage a high-performing customer success team including pre-sales, post-sales, and professional services. calling non-responsive customers).

Customer Success 19

Customer Success Sales Hiring Technical Review SMB 19

SmartKarrot

APRIL 28, 2022

Role: Director of Customer Success Location: Issaquah, WA, US (On-site) Organization: MangoApps As a Director of Customer Success, you will develop a deep understanding of MangoApps concepts, features & use-cases. Become the primary point of contact for executives and decision-makers of customer accounts.

Customer Success 19

Customer Success Technical Review Outsourced Development Software Review 19

SmartKarrot

APRIL 14, 2023

Role: Customer Success Manager Location: London Area, United Kingdom (Hybrid) Organization: ContractPodAi As a Customer Success Manager, you’ll establish the strategy framework, guidance, and oversight for how ContractPodAi collaborates with its clients. Develop and implement a post-sale success management strategy.

Customer Success 15

Customer Success Travel compliance Retention 15

Subscription Flow

NOVEMBER 13, 2023

However, with the bustling world of opportunities to earn recurring revenue , subscription-based SMEs are also faced with unprecedented demands for speed, efficiency, compliance and customer support. The subscription economy is booming. These demands can be very challenging to keep up with in the highly competitive industry.

Payment Features 52

Payment Features Payment Services Payment Solutions Payments 52

SmartKarrot

MAY 12, 2021

Role: Director of Customer Success – Resware Location: Austin, TX, US Organization: Qualia As a Director of Customer Success, you will be responsible for leadership, management, and accountability for the Customer Success team. Maintain a net positive churn rate across the team.

Payment Services 10

Payment Services Customer Success Payment Solutions Outsourced Development 10

InsightSquared

FEBRUARY 26, 2020

With 90% of data not in CRMs, what are some ways to drive your sales professionals to enter their data and have better CRM compliance? Instead of presenting CRM compliance as a mandate, it’s important to show both reps and managers how it can help them close more deals. can benefit Marketing and Customer Success.

Scale 71

Scale compliance Sales Enablement Forecasting 71

ChurnZero

DECEMBER 27, 2019

It’s not surprising to see this post top our list since your churn rate is deeply connected to the quality of your customer’s onboarding journey. 5 Common Mist a kes Customer Success Managers Make When Managing Their Day . Churn Monster: Ghosted . This is an installment of our “ Churn Monsters ” (i.e.

Technical Review 64

Technical Review Software Review Churn Customer Success 64

SmartKarrot

JULY 13, 2021

Role: VP of Customer Success Location: Remote, Cambridge, England, United Kingdom Organization: Gearset As a VP of Customer Success, you will work with the senior leadership team to shape and edit our customer success strategy. Maintaining and updating proficiencies in the video marketing space.

Merchant Services 10

Merchant Services Customer Success Sales Recruiting Scale 10

SmartKarrot

DECEMBER 21, 2020

Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. CSM’s are responsible for renewal compliance, renewal SO, and SFDC opportunity to closure.

Customer Success 10

Customer Success Scale Leadership SMB 10

User Pilot

MARCH 7, 2024

Userpilot – best for user journey analytics Userpilot is a digital growth platform designed to analyze customer journeys, reduce customer churn , and optimize product experience. Discover insights into churn straight from how users interacted with your product. Sign up for a free Userpilot demo today! Enterprise.

Social Media 105

Social Media AI Search Mobile AI 105

SmartKarrot

OCTOBER 23, 2020

Role: Director, Customer Success Location: Boston, MA, US Organization: Carbonite In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Also, expand the revenue in accounts through up-sell and identification of cross-selling opportunities.

Outsourcing Services 10

Outsourcing Services Customer Success Outsourced Development Scale 10

User Pilot

AUGUST 5, 2023

Analyzing data is the key to achieving customer success and product growth. The right software will also ensure ethical compliance and alignment with your company’s data protection policy. Although there are many such software, not all would provide adequate services or ensure customer satisfaction.

Data 97

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 97

SaaStr

OCTOBER 15, 2019

.: When you start selling to companies who are spending $100,000 or a million a year on you, you can’t just ignore their suggestions because if someone who’s paying you a hundred grand, churns going to hurt a lot more than someone who pays you $1,000 if they churn. We were doing more customer support, less customer success.

Underperforming Technical Team 150

Underperforming Technical Team Sales Hiring compliance SMB 150

User Pilot

FEBRUARY 15, 2024

Starts at $499/month and includes everything in Starter plus unlimited feature tagging, an in-app resource center , A/B testing options, AI-powered content localization, event-based content triggers, a dedicated customer success manager, and extra integrations like HubSpot/Salesforce. Enterprise. Industry-specific report templates.

Sales Funnel 103

Sales Funnel SaaS User Experience Forecasting 103

User Pilot

AUGUST 31, 2023

sign-up or churn), you have to configure them from scratch. Data inaccuracies due to factors such as ad blockers, referral spam, or privacy compliance. Growth: Custom pricing and usage limits, localization, in-app resource center, unlimited feature tags, etc. It also includes dedicated customer success and phone support.

Software Review 99

Software Review Technical Review Underperforming Technical Team Retention 99

OpenView Labs

MAY 29, 2019

And because enterprise customers typically stick around longer, they lower your overall churn risk. Plus, enterprise customers usually spend more—on support, seats, usage, integrations, etc. The LTV of an enterprise customer can be extraordinarily high, making the extra effort to land them well worth it.

Enterprise 65

Enterprise SaaS Outsourced Development compliance 65

FastSpring

JULY 10, 2019

How do I reduce churn? One of the most important indicators of success for subscription-based business models is churn rate. The churn rate is determined by evaluating the number—often calculated as a percentage, of subscribers who have left during a set period of time.

Merchant Services 67

Merchant Services Payment Methods Payment Services Payment Solutions 67

User Pilot

MARCH 14, 2024

Looking for an effective churn analytics tool and wondering if Heap is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your churn analytics needs. Looking for a Better Alternative for Churn Analytics? Try Userpilot!

Technical Review 52

Technical Review Software Review Churn Systems Review 52

User Pilot

MARCH 26, 2024

Akkio – the best digital analytics solution for churn prediction. Uses quote-based pricing and includes enterprise features such as custom roles, permission management, premium integrations, priority support, activity logs, security audits, SOC 2/GDPR compliance, and more. Enterprise. Generative reports.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Akkio – the best digital analytics solution for churn prediction. Uses quote-based pricing and includes enterprise features such as custom roles, permission management, premium integrations, priority support, activity logs, security audits, SOC 2/GDPR compliance, and more. Enterprise. Generative reports.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Akkio – the best digital analytics solution for churn prediction. Uses quote-based pricing and includes enterprise features such as custom roles, permission management, premium integrations, priority support, activity logs, security audits, SOC 2/GDPR compliance, and more. Enterprise. Generative reports.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Akkio – the best digital analytics solution for churn prediction. Uses quote-based pricing and includes enterprise features such as custom roles, permission management, premium integrations, priority support, activity logs, security audits, SOC 2/GDPR compliance, and more. Enterprise. Generative reports.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Akkio – the best digital analytics solution for churn prediction. Uses quote-based pricing and includes enterprise features such as custom roles, permission management, premium integrations, priority support, activity logs, security audits, SOC 2/GDPR compliance, and more. Enterprise. Generative reports.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 11, 2024

Looking for an effective churn analytics tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your churn analytics needs. Looking for a Better Alternative for Churn Analytics? Try Userpilot!

Software Review 52

Software Review Churn Systems Review Technical Review 52

User Pilot

DECEMBER 10, 2023

Looking for a good churn analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for churn analytics on review sites, but they don’t make the choice any easier. Get a Userpilot demo for churn analytics and drive your product growth code-free.

Churn 52

Churn Software Review Technical Review Scale 52

User Pilot

MARCH 14, 2024

Looking for an effective churn analytics tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your churn analytics needs. for addressing potential churn. Let’s get started!

Churn 52

Churn Software Review Pricing Technical Review 52

OpenView Labs

MAY 29, 2019

And because enterprise customers typically stick around longer, they lower your overall churn risk. Plus, enterprise customers usually spend more—on support, seats, usage, integrations, etc. The LTV of an enterprise customer can be extraordinarily high, making the extra effort to land them well worth it.

Enterprise 40

Enterprise SaaS Outsourced Development compliance 40

User Pilot

AUGUST 31, 2023

sign-up or churn), you have to configure them from scratch. Data inaccuracies due to factors such as ad blockers, referral spam, or privacy compliance. Growth: Custom pricing and usage limits, localization, in-app resource center, unlimited feature tags, etc. It also includes dedicated customer success and phone support.

Software Review 59

Software Review Technical Review Underperforming Technical Team Retention 59