ChurnZero

MARCH 24, 2025

Too many customer teams are still relying on mismatched technologyand it’s holding them back. ChurnZeros latest Customer Success Leadership Study found that technology adoption shifts depending on company size by revenue. A CRM is a great tool for sales operations, but it falls short for customer success needs.

Technology

User Pilot

JANUARY 19, 2025

It saves you from churn and lets your users think through their decisions. Learn how RecruitNows customer success team saved 1000+ hours because the training is now intuitive enough for users to finish it in one day! Examples include confusing steps, extra clicks, or complex flows that lead to customer churn and dissatisfaction.

Onboarding

Teamgate

JULY 25, 2025

Conclusion: Achieving Sales Success with S.M.A.R.T. methodology with Teamgate CRM turns sales goals into clear, actionable steps that drive customer success and revenue growth. Cut customer churn by 4% by the end of Q1 through personalized outreach campaigns guided by CRM analytics. Goals Pairing the S.M.A.R.T.

Scale

Valuize Consulting

JUNE 10, 2025

As Customer Success (CS) Operations leaders and specialists, you are the architects and engineers of the Customer Success machine. You build the workflows, configure CS platforms , manage the data pipelines, and strive to empower your CSMs with the insights and actions they need to drive customer value.

Customer Success

Blulogix

JUNE 13, 2025

It connects product, sales, finance, operations, and customer success. If the answer isn’t yes to all of the above—it’s time to rethink your billing strategy. Final Thought: Billing Is Infrastructure Billing isn’t just a finance function anymore—it’s infrastructure. It either accelerates your business—or holds it back.

Payment Features

Stax

MAY 23, 2025

It can also make it easier to manage compliance, automate reporting, and scale operations. It shows that you’re invested in solving real customer pain points and evolving your product to meet their needs. When your team is easily accessible, it adds to customer satisfaction and helps build loyalty towards your brand.

Payments

ChurnZero

DECEMBER 19, 2024

Theyquestion the status quo, and relentlessly pursue their customers’ success, using ChurnZero software to power their initiatives and achieve breakthrough results. We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! Our customers are much happier too, says Dustin.

Customer Success

Sales Hacker

FEBRUARY 11, 2025

This is just going to churn those out, you know, within seconds. Um, what are their customer success patterns? So what defines a customer success, like a really great, happy customers? Do you want to know how our churn rate is looking? So it just goes on regulatory compliance. Like, yeah.

ChatGPT

User Pilot

FEBRUARY 13, 2025

For example, you may be confusing a churn analysis and have a goal to watch how churned users have interacted with your product in their last moments to identify the potential causes leading to churn. So, you can quickly find the most relevant session replays without manually sifting through long recordings.

Mobile

User Pilot

APRIL 16, 2025

It helps customers find answers independently, so technical writers and customer success teams reduce repetitive questions and save time for more complex tasks. That offloads routine tasks from your customer success or support agents, giving you more bandwidth to tackle strategic product improvements.

Software

SaaStr

OCTOBER 13, 2022

You get a complete overview of your global subscriber base; MRR, ARPU, ASP, churn and LTV are presented in a beautiful and easy to use dashboard. ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses.

GCP(Google Cloud Platform)

SaaStr

AUGUST 9, 2024

From startup to $500M CARR, Spencer Burke, SVP of Growth at Braze, shares how Braze scaled a growth and customer success team. This shifted from doing odd jobs to a deep focus on customer success and scaling teams around customer success. You don’t have to leave as the organization scales.

Scale

SaaStr

OCTOBER 20, 2022

We have a rapidly growing customer base across several verticals, particularly financial services, HR, healthcare, and education. ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses.

Scale

SaaStr

JANUARY 12, 2022

You just close more, and churn less, and upsell more, when you show up. “For large enterprise customers, your stakeholder map is almost always too small” — Alex Farmer, VP CS, Cognite Data. We all underresource customer success vs. sales. Lost a bank customer we had served well for 5 years and up to.5M

CTO Hire

SaaStr

DECEMBER 3, 2024

Start With The Hard Problems Rather than building basic CRM, Veeva tackled complex regulatory and compliance challenges that kept pharma CIOs up at night. They expanded into quality, regulatory, clinical and more – capturing more and more of each customer’s tech stack. Classic vertical SaaS expansion.

SaaS

SaaStr

MAY 4, 2022

Understand your key stats, whether that’s MRR, ARR, or churn. Plan for compliance implications of your growth. As the internet economy grows, regulation and compliance costs grow with them. How can you use software to manage compliance for you? Key takeaways.

Payment Features

User Pilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes.

Customer Success

SaaStr

JANUARY 30, 2023

This insight led Deel to focus on solving payments and compliance. Once onboard, get regular input from your sales, support, and customer success teams. Client churn is scary but inevitable. If your product can benefit global clients, take it to where your customers are. Your talent is your most valuable asset.

Sales Hiring

User Pilot

JANUARY 11, 2024

A stellar FinTech onboarding process builds user trust , improves the customer experience , and reduces customer churn. Reducing customer churn : A quick and friction-free onboarding process keeps users motivated enough to proceed with your app. Finally, Mercury requests more data to learn more about the company.

Onboarding

Intercom, Inc.

SEPTEMBER 28, 2021

Customer behavior is more important than company size. At Intercom, we obsess about our customers’ success. We solve customer problems by deeply understanding the jobs that they use our product to tackle, often applying the jobs to be done framework. Industry-standard” isn’t always a priority.

Scale

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

Customer Success

ChurnZero

JANUARY 26, 2021

A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives. Customer success continues to evolve as a practice within companies that enjoy recurring revenue models.

Customer Success

FastSpring

JANUARY 19, 2023

With PayPal, You’re Not Automatically Sales Tax and VAT Compliant The biggest issue was tax compliance. PayPal Doesn’t Offer Great European Invoicing Options The other compliance challenge NitroPack faced as a B2B company was sending EU-required VAT invoices. Using PayPal, software companies can send U.S.-style

Merchant Services

SaaStr

OCTOBER 15, 2019

.: When you start selling to companies who are spending $100,000 or a million a year on you, you can’t just ignore their suggestions because if someone who’s paying you a hundred grand, churns going to hurt a lot more than someone who pays you $1,000 if they churn. We were doing more customer support, less customer success.

Underperforming Technical Team

FastSpring

JANUARY 27, 2022

“It turned out that many refund requests happened because the company had failed to inform customers about their upcoming billing cycle,” Jon told us. And interestingly, many of those customers resubscribed later on in the year.”. How Enchant reduced churn and support requests related to account owner issues.

Merchant Services

Blulogix

MARCH 25, 2024

This post covers the challenges of financial process complexity and outlines strategies for streamlining these critical operations, ensuring accuracy, compliance, and customer satisfaction. Recurring & Usage Billing Navigating the Maze of Customer Success: 1. Streamlining Strategies for Financial Operations: 1.

Payment Services

FastSpring

MAY 20, 2024

Integrating customer-facing subscription management tools on your own site. Communicate frequently and clearly with customers about the transition. Prepare for renewals with value adds to reduce churn. Churn reduction and dunning management (automatic retrying of failed renewal payments and related email communications).

SaaS Payments

ChurnZero

JANUARY 3, 2020

Lessons Learned about Building Remote Customer Success Teams from 4 Years on the Job. Author: Ingmar Zahorsky , VP of Customer Success, ChartMogul. ChartMogul hasn’t always been a remote company, but the customer success team started with remote in mind. Jumpstart customer success with great self-help tools.

Customer Success

Stax

MARCH 18, 2025

However, a SaaS company providing global HR and payroll solutions may have a few hundred customers paying a monthly or annual feein other words, making recurring payments over a longer period of time. If customers want to make a switch to another SaaS competitor, it’s easier to do so, affecting the bottom line. Churn rate.

Scale

CustomerSuccessBox

MARCH 2, 2022

The global customer success software market share will rise in 2022. The accelerating growth in the customer success industry is due to: Digitization, Increased volume of data, and Advanced analytics solutions. Since the decisions are made online in the digital platform, phones are on the customer’s shelf!

Software Review

User Pilot

DECEMBER 10, 2023

Looking for a good churn analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for churn analytics on review sites, but they don’t make the choice any easier. Get a Userpilot demo for churn analytics and drive your product growth code-free.

Churn

User Pilot

MARCH 14, 2024

Looking for an effective churn analytics tool and wondering if Heap is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your churn analytics needs. Looking for a Better Alternative for Churn Analytics? Try Userpilot!

Technical Review

User Pilot

APRIL 23, 2021

Without exception, all the SaaS businesses I’ve ever spoken with want to keep their churn rate down. You’re not going to recoup all that investment with just one round of monthly payments per customer. That all sounds well and good in theory… but how do you prevent against churn in practice? How to calculate churn rate 1.

Churn

FastSpring

JULY 10, 2019

How do I reduce churn? One of the most important indicators of success for subscription-based business models is churn rate. The churn rate is determined by evaluating the number—often calculated as a percentage, of subscribers who have left during a set period of time.

Merchant Services

User Pilot

DECEMBER 10, 2023

Looking for a good churn analytics tool and wondering which one of Pendo, Appcues, and Mixpanel is the best option for your SaaS company? There are plenty of tools for churn analytics on review sites, but they don’t make the choice any easier. Get a Userpilot demo for churn analytics and drive your product growth code-free.

Churn

User Pilot

DECEMBER 10, 2023

Looking for a good churn analytics tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for churn analytics on review sites, but they don’t make the choice any easier. Get a Userpilot demo for churn analytics and drive your product growth code-free.

Churn

User Pilot

MAY 16, 2023

Good value metrics are easy to understand for users, aligned with product value , and grow with customer usage. To evaluate your value metrics and how you use them in your pricing plan, you can track metrics like customer churn , user retention, MRR, or customer lifetime value. Start with surveys.

Metrics