Intercom, Inc.

JULY 2, 2020

But obsessing over efficiency can mask what’s most important, and most rewarding, to support teams – actually helping customers. Support teams exist to solve customers’ problems, not to deflect them or find the fastest way to hit the “close” button. Listen to the full episode above or get Pam’s key takeaways below.

Outsourcing Services 253

Outsourcing Services Investment Underperforming Technical Team Outsourced Development 253

Buffer Resources

OCTOBER 24, 2023

I never thought I’d own a business.   Agencies that were good at providing technical assistance or managing paid channels left clients, like my employers and other businesses we worked with, hanging when it came to content strategy and development.    Don’t neglect your own business.

Outsourcing Services 113

Outsourcing Services Scale Outsourced Development Underperforming Technical Team 113

Intercom, Inc.

DECEMBER 1, 2021

As a sales manager, the most impactful thing you can do is coach your team. At Intercom, we’ve developed the GEMS framework to help everyone on our teams achieve best-in-class written communication. Our mission is to ‘make internet business personal.’ Our mission at Intercom is to “make internet business personal”.

Communication 118

Communication Underperforming Technical Team Sales Technical Review 118

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. How do people move into staff engineering roles?

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

OPEXEngine

AUGUST 31, 2021

And while the concept has been around for years, for most of that time, tech debt was primarily the concern of product and engineering teams. They’re also increasingly holding their teams accountable to manage it appropriately. To be clear, every company accumulates a certain amount of tech debt over time.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

OPEXEngine

AUGUST 31, 2021

And while the concept has been around for years, for most of that time, tech debt was primarily the concern of product and engineering teams. They’re also increasingly holding their teams accountable to manage it appropriately. To be clear, every company accumulates a certain amount of tech debt over time.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

TrackStreet

JULY 20, 2023

Successful Online Sales Strategy When a brick-and-mortar retailer considers opening a new store, that company has to weigh the significant capital and operating expenses (mortgage, construction, employees, etc.) against the new location’s potential to generate revenue. All because those systems aren’t communicating.

Scale 52

Scale Strategy Sales Underperforming Technical Team 52

InsightSquared

MARCH 8, 2021

I recently joined InsightSquared in Q4 2020 after 4 years of consulting independently for small and medium sized businesses; I focused mainly on operational efficiency and maximizing profit. . Focus on the things that you can control and work to win, understanding as you engage with your team, or anyone really.

Technical Review 62

Technical Review Development Team Review Underperforming Technical Team Systems Review 62

Audacix

FEBRUARY 14, 2023

I'm going to reveal to you a specific automated penetration testing tool that not only helps you discover vulnerabilities, but it's one that is actually built to be used by your software development team without the need for help from external security teams. Can I Pentest My Own Web Application and APIs? It is simple!

Cybersecurity 52

Cybersecurity Underperforming Technical Team DevOps as a Service SaaS 52

Andreessen Horowitz

FEBRUARY 12, 2024

Getting executives out of the 1:1 interview process and into a whiteboard session can help you assess their core competencies and how they’ll work with your team. We’re doing a lot on critical thinking, like looking at their analytical skills, their business acumen skills. Working sessions. Talent in 2024.

Sales Recruiting 88

Sales Recruiting Technical Advisors Sales Hiring Underperforming Technical Team 88

User Pilot

JANUARY 10, 2024

Book a demo to discuss your needs with our team and get tailored solutions. It’s a critical part of the product development process that helps inform design decisions and ensure the final product aligns with user expectations. It’s like trying to construct a bridge without ever stepping onto the riverbank. What is user research?

User Experience 95

User Experience Interviewing SaaS Underperforming Technical Team 95

Incredo

OCTOBER 17, 2019

or “how long should I spend on developing my software ?”. To answer your questions correctly, we need to ask for clarification and more details about your software, its complexity and company goals. If you search on Google, Youtube or Quora, answers will tell you that 7%, 9%, 10% or more is the common approach.

SaaS Payments 150

SaaS Payments Compensation Payment Services Sales Recruiting 150

Sales Hacker

APRIL 5, 2022

Good companies vs. bad companies [22:48]. Outreach allows you to commit to accurate sales forecasting, replace manual process with real time guidance, and unlock actionable customer intelligence that guides you and your team to win more often. Well, if you haven’t, your sales team should be in one soon. Ask questions.

Scale 78

Scale Sales Underperforming Technical Team Compensation 78

A Smart Bear

FEBRUARY 26, 2019

The implication is that this was unknowable or bad luck, but the truth is, this was a predictable result of not understanding the market. Sometimes that’s a dream team that weathers the storm that sinks the other boats. The bad news is, you don’t know ahead of time what that thing will be. But don’t get hung up on it.

Underperforming Technical Team 64

Underperforming Technical Team Scale Sales Hiring Startup 64

Incredo

OCTOBER 17, 2019

or “how long should I spend on developing my software ?”. To answer your questions correctly, we need to ask for clarification and more details about your software, its complexity and company goals. If you search on Google, Youtube or Quora, answers will tell you that 7%, 9%, 10% or more is the common approach.

SaaS Payments 144

SaaS Payments Compensation Payment Services Sales Recruiting 144

How To Buy Saas

APRIL 4, 2023

But with so many emails vying for our attention, it can be challenging for businesses to cut through the noise and engage with their target audiences effectively. You don’t understand your audience It’s business 101 — you need to understand your audience before you can address their needs.

Marketing 52

Marketing Sales Social Media Underperforming Technical Team 52

ChurnZero

FEBRUARY 2, 2021

To end the cycle of terrible, horrible, no good, very bad meetings, try out these approaches designed to ensure everyone has the chance to be heard and make better use of the time we’re given. Provides a forum for cross-team collaboration and rapport building. Best Fit: Team development. The Round-Robin Meeting. “In

Underperforming Technical Team 40

Underperforming Technical Team Technical Review Construction Compensation 40

Baremetrics

DECEMBER 12, 2019

Whatever you call it, growth is a key goal for businesses. Some might even say it is the sole aim for most businesses. Especially as the majority of a business’ activities are structured around growing one’s audience, sales funnels, budgets, and influence. At Venngage, we believe in winning and losing together, as a team.

Social Media 96

Social Media Construction Growth Hacking Underperforming Technical Team 96

Andreessen Horowitz

OCTOBER 16, 2023

How can we operationalize a good decision process and decision hygiene into our teams and organizations? They begin by quickly covering common pitfalls in decision-making, then share specific tools not to do and to do, including how to operationalize good decision hygiene into teams. Good decision, bad outcome — that would be bad luck.

Underperforming Technical Team 81

Underperforming Technical Team Investment Scale Sales Hiring 81

Audacix

JULY 18, 2022

Whether you're about to implement DevOps or searching for ways to make it work better for your team, you must remember that DevOps is all about discipline. DevOps best practices that will help you to run your software development projects smoothly. But the list of best practices varies from expert to expert.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. But the support team are responsible for first response times, for things like NPS, whereas what we’re responsible for is, ultimately, outcomes.”

Customer Success 144

Customer Success VP of Engineering Payments Payment Methods 144

Sales Hacker

MAY 24, 2021

We get the best results when both the sales and the marketing teams’ content is based around the customers and their desired outcomes. We can’t do this without a shared effort from Sales and Marketing running customer development and jobs-to-be-done interviews. Act on processes and business goals. Alex is the boss.

Marketing 71

Marketing Sales Underperforming Technical Team Social Media 71

Intercom, Inc.

NOVEMBER 20, 2018

It is important that these friendly connections represent the target persona market you have outlined, as otherwise, the feedback loop is likely to be weak. If they don’t match the persona market, these contacts are not likely to offer constructive criticism given they may not even relate to the pain you are seeking to address.

Startup 178

Startup Sales SaaS Systems Review 178

Practical Advice on SaaS marketing

OCTOBER 8, 2013

I assume "The Bulkhead Man" could probably handle a lot of other construction projects around the house: build a deck, hang new cabinets, replace siding, whatever. But that would be a bad idea. This same logic applies to people searching for business solutions. He could rightly call himself a "contractor" or "handyman."

Marketing 100

Marketing SaaS Underperforming Technical Team Acquisition 100

Backlinkfy

JULY 10, 2019

Lead generation takes advantage of a potential customer’s interest in your business. You can make it your business to provide companies with prospects who have a higher chance of converting into a paying customer rather than merely selling data on people who may not be interested in your clients’ merchandise.

Technical Review 40

Technical Review Development Team Review Software Review Marketing 40

Sales Hacker

MARCH 30, 2021

How to build a winning sales team. Developing A Winning Sales Team [16:24]. It provides the information that helps me succeed, translating down into my sales team as I’m coaching and mentoring them. We can see how many appointments that my team has had, how many emails they’ve sent out. We’re on iTunes.

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? ” How do you think about this type of business and how would you respond to that VC? .”

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

SaaStr

JUNE 14, 2019

Before that Dave was SVP/GM of Service Cloud @ Salesforce where he led the $500m line of business for customer service applications. Finally pre-Salesforce, Dave was CEO @ MarkLogic where he grew the team from 40 to 240 and revenues from $0 to an $80m revenue run rate. What are the clear differences between a good book and a bad book?

Sales Hiring 141

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 141

Neil Patel

NOVEMBER 25, 2020

You don’t want your audience to make bad decisions. Bad decisions can lead to buyer’s remorse, which can paint your brand and the overall experience in a negative light. student Alison Wood Brooks and a Harvard Business School professor. Women’s suffrage, for example, developed from anger and frustration.

Marketing 145

Marketing Sales Underperforming Technical Team B2B 145

FastSpring

APRIL 13, 2023

When Justin and his initial team started looking for a way to capitalize on VR/AR technology, they focused their attention on the “made-to-order” industrial market. But Dopple’s team took the opposite approach. We want people that are trying to do something a little different and lean into future-proofing their business.”

Payment Methods 124

Payment Methods Marketing Payments SaaS Payments 124

SaaStr

JULY 1, 2021

PlanGrid builds beautiful, simple software for the construction industry. The second is pulling more around values, and how we approached team building. Even as a three person team, we went through an exercise to figure out what do we stand for, as a team? Getting the team right is so key here.

VP of Engineering 260

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 260

SaaStr

DECEMBER 31, 2019

With the complexity of multiple stakeholders and the increasing purchasing influence of end users, the bar is higher than ever for enterprise UX as companies pioneer business models beyond traditional SaaS. She founded Box’s growth team as well as the product operations team. Want to see more content like this?

Enterprise 132

Enterprise Underperforming Technical Team Scale B2B 132

Sales Hacker

OCTOBER 23, 2019

You fail to distinguish the bad habits from the good ones and the whole experience blurs into one. Unfortunately, it’s perhaps the most commonly misguided belief in business. Failed to establish trust with your support team. Establish trust with your support team and respect their areas of expertise. 3) Switch Off.

Underperforming Technical Team 45

Underperforming Technical Team Construction Development B2B 45

SaaStr

DECEMBER 5, 2019

Small and large businesses are often seen as competitors, with small businesses owning a fierce mentality of proving themselves as a player in the game instead of an underdog. But what happens when these different sized businesses unite forces in strategic partnerships? Where are you on your business.

Development Team Review 131

Development Team Review Scale Technical Review Software Review 131

SaaStr

JANUARY 10, 2020

Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. Podium, an interaction management platform for local businesses, was founded in Utah and grew from five employees in 2015 to more than 300 in 2019 to become one of the fastest-growing SaaS companies in the United States.

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

Andreessen Horowitz

OCTOBER 16, 2023

The concept can be defined many ways , but the simple definition shared in this episode is: it’s when you understand the business value of your product. But on the other hand, I’ve heard that for a lot of enterprise businesses, part of the act of selling is finding those users in the first place. the night before it was to IPO).

Product Marketing 81

Product Marketing Scale Sales Hiring Sales Recruiting 81

SmartKarrot

APRIL 14, 2023

As a manager, it can be challenging to juggle multiple responsibilities and lead a team effectively. Whether you’re managing a remote team, navigating digital transformation, or resolving conflicts, it’s important to have the skills and knowledge to tackle these challenges head-on.

Technical Review 10

Technical Review Management Underperforming Technical Team Scale 10