User Pilot

AUGUST 31, 2023

Heap and Google Analytics are popular product analytics tools that help businesses pursue product growth with data-driven insights. While you can only view the user cohort changes in Heap, GA4 allows you to analyze retention by seeing differences in active users, event count, transactions, or purchase revenue. respectively.

Software Review 104

Software Review Technical Review Underperforming Technical Team Retention 104

SaaSHolic

JULY 31, 2023

TLDR: Probably when your company hits $5M+ in Annual Recurring Revenue (ARR). Let’s dive into it: Pre-Revenue → You In the earliest days, successful founders need to be extremely efficient: drive as much productivity as possible with the few resources they have until they “hit something.” Keep it simple.

Sales Hiring 52

Sales Hiring Payment Services Underperforming Technical Team Outsourced Development 52

Audacix

AUGUST 17, 2022

As someone in charge of SaaS business you're probably being constantly reminded of the need to focus on continuous application security, but making this happen is not an easy task. You see, gaining customers' trust is crucial to a SaaS business's success because it directly affects revenue.

DevOps as a Service 52

DevOps as a Service Underperforming Technical Team SaaS Cybersecurity 52

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? It’s about transforming your customer’s business and delivering value, so you make their life better,” says Donna. It’s about transforming your customer’s business and delivering value, so you make their life better,” says Donna. I have two handoffs.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

Intercom, Inc.

APRIL 8, 2021

Cliniko has been helping thousands of healthcare professionals to accelerate digital transformation in their businesses ever since. This past year has accelerated digital transformation in many businesses, and the health industry is no exception. It was exciting, and the worst-case scenario wasn’t so bad. Joel: Sure.

Healthcare 211

Healthcare Outsourcing Services Underperforming Technical Team compliance 211

User Pilot

AUGUST 5, 2023

So let’s find out how to create a data tracking plan to collect and analyze all data relevant to your SaaS business. The six key metrics to measure are conversion rate, activation rate, product adoption rate, retention rate, average revenue, and customer lifetime value. What is data tracking? How to create a data tracking plan?

Data 98

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 98

FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. How you should think about building a sellable business. Jump to highlights.

Software Review 146

Software Review Technical Review Development Team Review Branding 146

Point Nine Land

JUNE 22, 2023

SaaS companies in particular have high gross margins (no IT admin) and recurring revenues (subscriptions), a combination which means they can re-invest a substantial piece of their revenue into (hopefully) predictable growth. Some pure hardware businesses have capex requirements that would break a typical venture fund’s model.

Outsourcing Services 59

Outsourcing Services Underperforming Technical Team Outsourced Development AI 59

User Pilot

AUGUST 31, 2023

Heap and Google Analytics are popular product analytics tools that help businesses pursue product growth with data-driven insights. While you can only view the user cohort changes in Heap, GA4 allows you to analyze retention by seeing differences in active users, event count, transactions, or purchase revenue. respectively.

Software Review 59

Software Review Technical Review Underperforming Technical Team Retention 59

SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea. Let’s cover the agenda. .:

Underperforming Technical Team 156

Underperforming Technical Team Sales Hiring compliance SMB 156

ProfitWell

APRIL 3, 2020

Pluralsight is the technology skills platform that helps companies skill up their teams and increase their engineering impact. The Pluralsight team will help users build up those tech skills with expert knowledge-based courses, skill assessments, and paths. Kick off your skill development. They're calling this one: #FreeApril.

Underperforming Technical Team 52

Underperforming Technical Team Government compliance Mobile 52

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.

Scale 157

Scale Payment Services Payment Methods Scaling 157

OpenView Labs

MAY 20, 2021

The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months. I come from the business side of things, I’ve written a book on engagement (as well as a political thriller ), and I haven’t had a minute of SHRM training.

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In fact, more than 80% of Americans in the last year bought through Stripe, but obviously through a business that ran on Stripe.

Scale 119

Scale Payment Services Payment Methods Sales Hiring 119

SaaStr

JANUARY 10, 2020

Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. Podium, an interaction management platform for local businesses, was founded in Utah and grew from five employees in 2015 to more than 300 in 2019 to become one of the fastest-growing SaaS companies in the United States.

Sales Hiring 131

Sales Hiring Scale Outsourcing Services CTO Hire 131

Point Nine Land

MARCH 7, 2019

Lemkin recently posted a tweetstorm about his observation that most startups are bad at finance. When we’re at $5–10M in ARR or so, a great CFO might almost pay for him/herself by helping us tweak and optimize the business (in addition to freeing up your time). Like, all of them. Happy to talk to the candidate(s)!

Sales Hiring 72

Sales Hiring Outsourcing Services Payment Services Finance 72

SaaStr

MARCH 8, 2019

I have been thinking a lot, a lot, about how do you grow your business in 2019, in 2020? We were both in business school, and my aha was I was spending some time at a local venture capital firm helping with them just thinking about how do we grow these companies, saying, “What’s the plan? They trust your customers.

Scale 109

Scale Sales Hiring Underperforming Technical Team Social Media 109

FastSpring

DECEMBER 8, 2022

Note: FastSpring’s Revenue and Subscription Dashboards quickly show our customers where their revenue is coming from, the average order value or MRR per country, promotions performance per country, and more. “So I can see: is there an ecosystem around what’s happening that I can maybe try to tie into with my marketing?”

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. Matt Garratt: If you just look at Vlocity and nCino, amazing businesses. This episode is sponsored by Guideline.

Payment Solutions 149

Payment Solutions Pricing Payments Payment Services 149

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Some solutions, like Slack or Microsoft, are useful for any kind of business. But not all SaaS products are alike.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. Zanade Mann , founder of Black Women’s Business Collective. Hubert Palan , founder and CEO of Productboard.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Sales Hacker

MARCH 2, 2020

Sales Development and Prospecting. The Sales Development Playbook. Predictable Revenue. The 5 Dysfunctions of a Team. Here are the best books on selling (and related disciplines) that can help you hit your goals and develop your career. The Seller’s Challenge. Mastering the Complex Sale. Outbound Sales, No Fluff.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

JUNE 15, 2021

Twilio is a cloud communications platform that allows software developers to embed communications into the apps that they’re building. He said, “I feel so bad. Jeff : I felt really bad, because you plan way ahead. For real, why is the developer market bigger today? He’s the only CEO that ever called.

Scale 292

Scale Underperforming Technical Team Engineering Wireless 292

The Marketing & Growth Hacking Publication

FEBRUARY 21, 2019

Preparing for the future As an app marketer in 2019, the best way to prepare for mounting competition and further technological transformation, is to embrace a curious outlook, a dynamic approach, and an obsession with both professional and performance development. trillion hours by 2021.

Mobile 40

Mobile Marketing Growth Hacking Technical Review 40

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

User Pilot

MAY 12, 2024

Those developing software for mobile devices or cross-platform use should look for alternatives with mobile support (such as the aforementioned Smartlook). Here are the top Hotjar alternatives you can consider: Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue. daily sessions.

SaaS 52

SaaS Software Review Scale Underperforming Technical Team 52

SaaStr

NOVEMBER 29, 2019

286: Allie Janoch is the Founder & CEO @ Mapistry, the startup that makes environmental compliance simple. In Today’s Episode We Discuss: * How Allie made her way from the world of Yahoo to founding the game changer of environmental compliance in Mapistry. How does Allie advise other founders on scaling sales teams?

Sales Hiring 131

Sales Hiring Underperforming Technical Team Technical Advisors Scale 131

SaaStr

NOVEMBER 22, 2019

Before Optimizely, Travis spent 6 years at Salesforce in a number of sales roles including building the first Platform Sales team. What does Travis advise founders when it comes to uniting customer facing teams? * During his time at Optimizely, the company grew from from $7 to >$90M in ARR and from 40 to 400 people.

Underperforming Technical Team 163

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 163

FastSpring

JANUARY 31, 2023

What types of businesses and which industries can use each platform? Luckily, most developers find it easy to integrate Stripe with most other software (however, you have to pay for each software separately). Most companies using Stripe also need additional staff to manage sales tax (and VAT) and regulatory compliance.

Payment Services 136

Payment Services Payment Methods Merchant Services Payment Features 136

SaaStr

MARCH 8, 2019

I have been thinking a lot, a lot, about how do you grow your business in 2019, in 2020? We were both in business school, and my aha was I was spending some time at a local venture capital firm helping with them just thinking about how do we grow these companies, saying, “What’s the plan? They trust your customers.

Scale 47

Scale Sales Hiring Underperforming Technical Team Social Media 47

User Pilot

MARCH 16, 2024

It enables product teams to create, implement, and test personalized in-app onboarding experiences. The platform is built keeping the compliance, scalability, and security needs of enterprises in mind. The platform is built keeping the compliance, scalability, and security needs of enterprises in mind.

Software Review 52

Software Review Technical Review Onboarding Underperforming Technical Team 52

FastSpring

JANUARY 27, 2022

We also show you how to personalize your billing practices with advice from our experience working with thousands of SaaS businesses. And in cases where our customers get stuck, our support team responds in a timely manner with personalized video. Learn more here. 7 growth hacks from the SaaS experts.

Merchant Services 135

Merchant Services Payment Services SaaS Payments Payment Solutions 135

User Pilot

MARCH 7, 2024

Frida Ahrenby : “I started out in sales in the TelCo industry, I started from working in one of the biggest TelCo providers in the Nordics, moving on to product management, then business development, and then a role in marketing and sales again. My official title was the ‘COO’ but on Fridays, I made pancakes for the developers.

Technical Review 105

Technical Review CTO Coach Sales Hiring CTO Hire 105

User Pilot

MAY 12, 2024

TL;DR Mixpanel is a simple and powerful product analytics tool that allows product teams to track and analyze in-app product engagement. It allows your team to see every moment of the customer experience clearly, so you can make changes that work. Let’s dive in! In addition, it lets you explore data freely without using SQL.

Software Review 52

Software Review SaaS Underperforming Technical Team Technical Review 52

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. The legal team isn’t there to slow R&D down. That is an ambiguous problem.

Engineering 178

Engineering Technical Review Systems Review Underperforming Technical Team 178

SaaStr

AUGUST 15, 2020

Nick Mehta: Power of the developer, or the API economy, both of you play very much in both those trends. If everybody’s just doing a little sliver of the work, how do you roll it up into a meaningful business case? They don’t know enough about their client, they don’t understand the business.

Payment Methods 196

Payment Methods Merchant Services Scale Payments 196

OpenView Labs

MAY 5, 2021

While discussing some of my philosophies on open source with a friend recently, they asked me a great question: “When does open source make sense for a business?”. Open source can provide a number of different advantages for a business, on both the consumption and production end of the spectrum. That’s tough to answer.

Business 52

Business SMB Scale DevOps as a Service 52