SmartKarrot

JUNE 12, 2023

Role: Customer Success Specialist Location: United States (Remote) Organization: SwiftComply As a Customer Success Specialist, you’ll respond to incoming emails, phone calls, and video requests from more than 400 government agencies and their service suppliers in a courteous, timely, and individualised manner.

Customer Success 19

Customer Success Technical Advisors Consulting Scale 19

SmartKarrot

FEBRUARY 21, 2023

To provide high levels of customer satisfaction, recruit and train the best customer success managers. Apply here: [link] Role: Director of Customer Success Location: San Diego, CA, United States (On-site) Organization: TOOTRiS As a Director of Customer Success you’ll Create and put into action customer success strategy.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

SmartKarrot

NOVEMBER 22, 2022

Consistently meet targets for customer satisfaction, issue resolution, cross/up-sell, and the economics of customer care organization. Be the voice of your team to other departments and leadership – escalate issues that impact the customers or inhibit the employee’s ability to succeed. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Scale Operational efficiency. 19

SaaStr

NOVEMBER 28, 2022

The evolution of SaaS business. Look at the four common strategies to explore for your SaaS business: Expanding to new markets. This may look like moving from a mid-market business to an SMB, and eventually to an enterprise. Is your business ready for multi-currency or multi-entity? Set them up for success. .

Scale 199

Scale Finance Sales Hiring Scaling 199

SmartKarrot

JANUARY 20, 2023

Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience. You will bring precise and fast answers to customers on all contact channels (emails, phone, etc).

Customer Success 19

Customer Success Outsourced Development Payment Features Government 19

SmartKarrot

NOVEMBER 14, 2022

Role: Director of Customer Success Location: Cambridge, MA, United States (On-site) Organization: Volta Labs, Inc. Establish both leading and lagging KPIs to enhance customer advocacy. Grow accounts in their book of business. Work cross-functionally with engineering to deliver unified business goals.

Customer Success 19

Customer Success Merchant Services Scale Sales Hiring 19

SmartKarrot

NOVEMBER 29, 2021

Role: Head of Customer Success Location: New York, NY, US (Hybrid) Organization: Pinecone As a Head of Customer Success, you will hire, train, and manage a high-performing customer success team including pre-sales, post-sales, and professional services. calling non-responsive customers).

Customer Success 19

Customer Success Sales Hiring Technical Review SMB 19

Kellblog

JULY 30, 2023

Customer success exists to get renewals and spot expansion opportunities. This one depends on your sales/success model.) Legal compliance. “Shouldn’t customer success be about relationships?” I subsequently joined Business Objects, not long after its IPO. And Business Objects did.

Software Review 68

Software Review Technical Review Sales Recruiting Artificial Intelligence 68

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. Zanade Mann , founder of Black Women’s Business Collective. Hubert Palan , founder and CEO of Productboard.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SmartKarrot

MAY 12, 2021

Role: Director of Customer Success – Resware Location: Austin, TX, US Organization: Qualia As a Director of Customer Success, you will be responsible for leadership, management, and accountability for the Customer Success team. Drive new business growth through greater advocacy and referencability.

Payment Services 10

Payment Services Customer Success Payment Solutions Outsourced Development 10

SmartKarrot

JULY 13, 2021

Role: VP of Customer Success Location: Remote, Cambridge, England, United Kingdom Organization: Gearset As a VP of Customer Success, you will work with the senior leadership team to shape and edit our customer success strategy. Gain a deep understanding of the merchants’ business goals.

Merchant Services 10

Merchant Services Customer Success Sales Recruiting Scale 10

FastSpring

DECEMBER 18, 2018

We’re thrilled to grow our sales and customer success teams in Europe. Achieved GDPR Compliance. The European Union’s General Data Protection Regulation proved to be a major challenge for businesses all over the world. Welcomed Key Executive Hires to the Leadership Team.

Marketplace as a Service 64

Marketplace as a Service Sales Hiring Scale Leadership 64

SmartKarrot

DECEMBER 21, 2020

Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Increase customer engagement through the implementation of quarterly and executive business reviews.

Customer Success 10

Customer Success Scale Leadership SMB 10

Kellblog

JANUARY 3, 2022

Well yes, but that’s only one reason (and perfectionism is a weakness [1] in business, not a strength). This quadrant is: In business, while we all may have strong opinions about what’s going to work and what isn’t, if we have even a trace of humility we must admit that we don’t know. Yes, I do.

Sales Hiring 126

Sales Hiring Scale Consulting Leadership 126

SmartKarrot

OCTOBER 23, 2020

Role: Director, Customer Success Location: Boston, MA, US Organization: Carbonite In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Drive new business growth through greater advocacy and reference-ability.

Outsourcing Services 10

Outsourcing Services Customer Success Outsourced Development Scale 10

SaaStr

OCTOBER 15, 2019

Unlike when selling into SMB businesses that kind of can go from a demo, to a conversion, to a close in a matter of days, enterprise sales is a lot more complicated and it’s hard to navigate through. So I’m sure that you guys are all used to doing your research, talking to customers and talking to potential prospects.

Underperforming Technical Team 153

Underperforming Technical Team Sales Hiring compliance SMB 153

SaaStr

JANUARY 21, 2021

The old saying is that customers come first — and that’s true in the sense that without our customers we’d have no business. But it’s vital that in the service of our customers (especially the way we strive to serve our customers), we don’t ever overlook the experience of employees. Our people are everything.

Scale 151

Scale Sales Hiring SaaS compliance 151

Sales Hacker

JANUARY 8, 2021

Global expansion requires strong business partners in all functions, and committed investment across the board. Gain agreement from everyone involved on market status, product, marketing, customer success investments, success metrics, and timeline. Be upfront with your reps about what your company is prepared to invest.

Sales Hiring 82

Sales Hiring Sales Recruiting Sales Technical Review 82

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. It’s about transforming your customer’s business and delivering value, so you make their life better,” says Donna.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

The SaaS Garage

APRIL 26, 2017

Positioned for Continued Growth and Market Leadership: riskmethods Receives an Additional 13.5 MUNICH & BOSTON–(BUSINESS WIRE)–riskmethods, the leading provider of solutions to identify, assess, and mitigate global supply chain risk, has successfully completed its Series-B financing round with an investment of 13.5

Venture Capital 69

Venture Capital Finance Innovation Machine Learning 69

SmartKarrot

NOVEMBER 30, 2023

In a recent Kaffeine & Karrots conversation, I had the pleasure of sitting down with Pragya Mishra, Head of Customer Success and Operations at Courseplay, to delve into the intricacies of account risk management. Proactive onboarding, where the customer success team takes the lead, increases the likelihood of client retention.

Management 10

Management compliance Technical Review Business Model 10

Sales Hacker

FEBRUARY 2, 2021

The customer is involved in a majority of the decision-making processes and uses the product at their leisure. The benefit of the self sales model is that the customer participates in the whole process, nurturing the relationship between the business and customer. Support : Is there access to customer support 24/7?

Scale 95

Scale Enterprise Marketing Sales 95

Sales Hacker

SEPTEMBER 11, 2020

“A startup is a company working to solve a problem where the solution is not obvious, and success is not guaranteed.”. Startups are created to solve a business problem or a pain point , and that goal is conveyed in the company’s mission statement. This can be difficult for a customer success manager to manage.

Outsourcing Services 77

Outsourcing Services Scale Startup Outsourced Development 77

ChurnZero

JANUARY 26, 2021

A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives. Customer success continues to evolve as a practice within companies that enjoy recurring revenue models.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

SaaStr

DECEMBER 23, 2020

As for Tamar, previously, Tamar was a Vice President at Google, holding product and engineering leadership roles on Google’s most important products, including Search, Identity, and Privacy. We do what’s called customer advisory boards, where we bring our champions together with representatives from marketing and sales.

VP of Engineering 240

VP of Engineering Software Review Technical Review Underperforming Technical Team 240

SaaStr

AUGUST 7, 2020

360: Digital transformation marks a radical rethinking of how companies use tech, people, and operations to fundamentally change their business performance. Matt Garratt: If you just look at Vlocity and nCino, amazing businesses. As I mentioned, acquired by Salesforce for over a billion dollars and nCino, amazing business.

Payment Solutions 148

Payment Solutions Pricing Payments Payment Services 148

Sales Hacker

OCTOBER 2, 2020

A Sales Engagement platform is a technology platform that brings sales (and often customer success) activities under a single roof, allowing sales professionals to efficiently and effectively focus on selling. Conversational intelligence, forecasting, customer success and more will all ultimately live in one tool.

Scale 132

Scale Engagement Sales Sales Enablement 132

SaaStr

MARCH 18, 2019

To help companies of every size, yes, accept payments but also manage billing, tackle fraud, issue cards, and basically run your commerce side of your business online. In fact, more than 80% of Americans in the last year bought through Stripe, but obviously through a business that ran on Stripe. It’s pretty brutal actually.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

SaaStr

DECEMBER 1, 2021

Mark spent 10 years at Salesforce where he held a variety of sales leadership roles, including senior vice president of Marketing Cloud, senior vice president of global sales for Salesforce Pardot, and senior vice president of commercial sal es. Mark Waylan is the Chief Revenue Officer at Box. the DevOps platform.

Scale 204

Scale Scaling SMB compliance 204

SmartKarrot

SEPTEMBER 1, 2022

It is a sign of development, showing that the business has effectively transitioned from an R&D organization dependent on venture capital to an autonomous, long-lasting enterprise. . But as more business companies choose the SaaS (Software as a Service) path, now is a fantastic time to enter this industry. .

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

Sales Hacker

JANUARY 5, 2024

More for your eyeballs: David Sacks published a great piece about the dark side of sales , outlining sales incentive problems and elements of the sales compliance regime. Hopefully teams empowered to focus on the right strategies for their businesses vs any copycat go-to-market strategies.”

Scale 97

Scale Sales AI Social Media 97

SmartKarrot

APRIL 13, 2020

SaaS companies have transformed the way global businesses work. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020. SaaS businesses are organizations that provide subscription-based software applications that are centrally hosted on their servers over the internet. And the result is visible!

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

Sales Hacker

MARCH 2, 2020

Wooden on Leadership. How I Raised Myself from Failure to Success in Selling. Shanks has trained and advised 100’s of companies on SPEAR Selling to increase sales pipeline in all types of sales functions (inside sales, field sales, customer success, channel sales). A good sales team makes or breaks a business.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Andreessen Horowitz

NOVEMBER 17, 2023

And as I looked through the list of things like HIPAA compliance and cloud prem solutions that our customers were really, really clamoring for, I thought, “there’s no way we will build any of this,” right? Joe: I think that depends a lot on the product and the business. That’s a lot to do discovery on.

Sales Hiring 97

Sales Hiring Scale Sales Underperforming Technical Team 97

SaaStr

DECEMBER 31, 2019

With the complexity of multiple stakeholders and the increasing purchasing influence of end users, the bar is higher than ever for enterprise UX as companies pioneer business models beyond traditional SaaS. So if you have a SaaS business, your survival depends on renewals. So let’s talk pricing and business model for a minute.

Enterprise 132

Enterprise Underperforming Technical Team Scale B2B 132

Scytale

FEBRUARY 13, 2024

Moments Ever had one of those moments in business when a concept suddenly clicks, and you wonder how you ever saw things differently? TRENDS IN B2B COMPLIANCE Overcoming Key Challenges and the Era of Automation GET THE FULL REPORT NOW List of Conferences to Attend for SaaS Founders 1. For the ‘Aha!’

compliance 52

compliance SaaS Cybersecurity Automotive 52