User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Before hiring, assess your current needs and hire as your company grows. What is a SaaS business model? Average salary: $191,286/yr. Average salary: $95,566/yr.

Sales Hiring 91

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 91

Andreessen Horowitz

DECEMBER 4, 2023

To improve the efficiency of spend on cost of goods sold (COGS), most growth-stage leaders can optimize seat-based spend or renegotiate consumption-based contracts in a quarter or 2. In typical market conditions, new customers may be clamoring for new features. And finding inefficiencies in overhead (e.g.,

Underperforming Technical Team 121

Underperforming Technical Team Benchmarks CTO Hire New CTO 121

SaaStr

NOVEMBER 11, 2022

Jason Lemkin: I think I noticed a pattern, and I wrote it up a couple of years ago and refreshed it, and then I’ll add a new anecdote. Your core models for sales, for marketing spend, for hiring and engineering and product. Audience Member 2: And so the C-60 is the one that gets communicated, the team is like on-.

Outsourcing Services 186

Outsourcing Services Banking CTO Hire New CTO 186

Casey Accidental

FEBRUARY 8, 2022

Build, communicate, and execute a cohesive product strategy across feature, growth, scaling and innovation product work. A step-by-step system to create, analyze, and communicate a growth strategy of compounding growth loops. Engineering: Scaling Product Delivery , Technical Strategy , Engineering Management (new).

CTO Coach 52

CTO Coach CTO Hire New CTO Scale 52

Intercom, Inc.

FEBRUARY 22, 2022

As a SaaS business, Intercom is a data processor: our customers entrust us with their data, which we store and process on their behalf. Hiring and cultivating incredible talent on our Information Security team. Shipping quickly and securely. Continuous risk management. Investing significantly in safeguarding our customers’ trust.

Data 118

Data Technical Review CTO Hire compliance 118

OPEXEngine

FEBRUARY 13, 2020

But today, SaaS management is evolving to bring functions together across the business lifecycle in a high-performance SaaS model. Politano described the role as having the ‘six Cs’ : “Collect, consolidate, and condense performance-related data; communicate the results; collaborate with others; and control and govern the process.”

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

SaaStr

DECEMBER 3, 2020

To date, they have raised over $73M from some of the best in the business including Sequoia, Kleiner Perkins, General Catalyst and Point Nine to name a few. When is the right time to hire the first sales rep? Should you hire 2 at a time? What does one look for in their first sales hire? Let’s go do it.

Scale 173

Scale Sales Hiring Sales Recruiting Sales 173

Intercom, Inc.

APRIL 19, 2018

Our team’s mission is to help Intercom evolve, scale and be trusted by every internet business in the world. Rich: In the world we work in today, in this business, there are some harsh realities. They include that time is short, opportunities are fleeting, competition is fierce, and engineering resources are scarce.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. Zanade Mann , founder of Black Women’s Business Collective. Will Larson , CTO of Calm.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

DECEMBER 20, 2023

In the latest installment of SaaStr’s What’s New series – where we sit down with the leaders in SaaS and Cloud for the inside scoop on what’s top of mind and what’s new, SaaStr CEO and Jason Lemkin chats with the CEO of ZoomInfo , Henry Schuck. So, what’s new at ZoomInfo? ” And there can be some truth to that, right? .”

New CTO 251

New CTO Scale Sales Hiring AWS 251

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. I realized we had better data in the first 2-3 years of the company when we were using improvised solutions, than with our sophisticated business intelligence platform. What is Buffer.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

Natalia Luneva

APRIL 30, 2021

If you are still unsure about the value of community marketing or are just about to launch yours, keep reading. . SaaS Community Marketing: 11 stories from software companies. Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. . #1

Marketing 98

Marketing Social Media SaaS New CTO 98

SaaStock

MARCH 29, 2019

Don’t overextend your resources when testing new SaaS growth ideas. Here is what he writes: Kieran Flanagan , VP of marketing at HubSpot, shared some interesting insights on approaching new ideas for scaling up your business. Hire Game Changers to Propel Growth. Here are 10 lessons we extracted from them. Full post. .

Scale 103

Scale Sales Hiring CTO Hire Social Media 103

Casey Accidental

JUNE 26, 2018

Technology companies are rapidly hiring analyst roles to pair with their product teams. And while my previous post discussed how to hire analysts and structure their teams within organizations, I haven’t written about how analysts should approach their careers. So, how does data science differ? Option 2: Become an Analytics Manager.

CTO Coach 53

CTO Coach CTO Hire New CTO CTO 53

SaaStr

SEPTEMBER 26, 2019

I don’t we can communicate that. And actually when we started, I see one face in the room that I recognize, Kurt Freytag, was one of our big customers at the time when I joined. So you were the first sales hire. So my first sales hire was beginning of 2015. So over time, don’t hire resumes necessarily.

Scale 136

Scale Sales Hiring Sales Recruiting Technical Advisors 136

Outseta

OCTOBER 15, 2018

First it was Wistia , followed shortly thereafter by Buffer ; both buyouts a sort of declaration of independence that gave both companies back the ability to build their businesses on their own terms. Perhaps worse yet, long tenured employees of the company began leaving, saying the new focus on growth “didn’t feel Wistia.”

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

SmartKarrot

OCTOBER 18, 2022

Lead pitches to cross-sell and upsell new channels and features that meet client needs to achieve client KPIs. Understand and communicate relevant new products, features, and capabilities that support clients objectives and ensure successful deployment and activation. Cross-sell and upsell the products to drive customer growth.

Customer Success 19

Customer Success Sales Hiring CTO Hire New CTO 19

SaaStr

APRIL 4, 2019

Who’s here on a CEO or more on a business hat SaaS? Who started their business more than three, four years ago? Traditionally we’ve been around since 2005 and traditionally have been a software on-prem business. They wanted real-time results. The business environment and adoption. Raise your hand.

Cloud 168

Cloud Scale Trends Machine Learning 168

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. I realized we had better data in the first 2-3 years of the company when we were using improvised solutions, than with our sophisticated business intelligence platform. What is Buffer.

Payment Solutions 52

Payment Solutions Payment Features Payments Outsourcing Services 52

BetterCloud

AUGUST 11, 2020

Joseph Fuller is the global head of IT at Deputy , an all-in-one workforce management solution that simplifies employee scheduling, timesheets, tasking, and communication. A large portion of Deputy’s clients are retail and hospitality businesses—and many of them were impacted directly by the COVID-19 pandemic.

CTO Hire 52

CTO Hire New CTO Identity management Scale 52

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. In Today’s Episode We Discuss: How Erica made her way into the world of SaaS and came to be Chief Revenue Officer @ New Relic. Welcome to Episode 214! Transcript.

Scale 168

Scale Enterprise Scaling Sales Hiring 168

SaaStr

MARCH 3, 2020

Brendon introduces his playbook to hiring the first VP of Sales from his experiences as VP of Sales at LinkedIn, EchoSign, Talkdesk and more. Learn the dos and don’ts to make the correct hire the first time and not rush into hiring the wrong VP of Sales, which can cost the company months or even years. Roughly 90%.

Sales Hiring 155

Sales Hiring Sales Recruiting CTO Hire Scale 155

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

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New CTO Sales Hiring B2C CTO Hire 147

SaaStr

MAY 2, 2019

Join Vlad Shmunis, founder, chairman, and CEO of RingCentral as he discusses RingCentral’s journey from a two-person startup to a $7B market cap global enterprise communications company (NYSE:RNG) — the good, the bad, and the ugly. RingCentral is a unified communications as a service space, UCAS. Well I mean more of the hotel business.

Scale 144

Scale Business Sales Hiring CTO Hire 144

Intercom, Inc.

OCTOBER 31, 2019

I am the CEO of a company called Woven, which is an intelligent calendar for busy professionals, and I have spent my entire career focused on the productivity of others. Tim: I was hired in 2010, when Facebook was what I like to call a “teenage company”. That was actually a pretty tall order at the time. Calendars are broken.

Artificial Intelligence 169

Artificial Intelligence Scale CTO Hire AI 169

SaaStr

SEPTEMBER 18, 2020

376: In part two, ZoomInfo founder and CEO Henry Schuck shares how he built a business from scratch and grew it into one of the most successful IPOs of the 21st century—and what it was really like…the good, the bad, and most of all, the ugly. You start this business. They’ve invested in all of these other businesses.

Sales Hiring 242

Sales Hiring CTO Hire Scale Investment 242

SaaStr

APRIL 9, 2019

Flexible integration with any other software, hardware or business workflow applications. And also, we always prioritize the features requested by our existing customers over the new prospects. Mallun Yen : So, you were an engineer by training and then you became an engineering leader, as the CTO of Webex, and then you became a CEO.

Sales Hiring 131

Sales Hiring Scale CTO Hire Marketing 131

Tom Tunguz

OCTOBER 24, 2021

Good morning, afternoon, and evening Redpoint community. Great to see a lot of repeat attendees and some new ones. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Travis Bryant : All right, let’s get started.

CTO Coach 121

CTO Coach Sales Hiring Sales Recruiting CTO Hire 121

SaaStr

APRIL 16, 2019

We ended up signing that contract in the uber back to the airport on the way home. It was our largest contract to date, kind of helps the other quarter. I make time for it and that even means getting up, taking early morning flight and heading home on a red eye to do a day trip to the Bay area, I’ll do it.

CTO Hire 156

CTO Hire Travel Underperforming Technical Team CTO Coach 156

Sales Hacker

SEPTEMBER 8, 2020

The platform allows sales reps to deliver consistent, relevant and responsible communication for each prospect every time, enabling personalization at scale. We launched REGIE, our product, back in February, but we’re releasing the new and improved REGIE now. Everybody’s using artificial intelligence these days.

Scale 71

Scale Artificial Intelligence Sales Recruiting Consulting 71

SaaStr

FEBRUARY 28, 2020

To date, Karl has raised $114M with Lucidchart from some of the best in the business including K9 Ventures, Meritech, Iconiq, GV and Kickstart in Utah. How does one know when we need to hire generalists vs specialists? Karl has been in every interview for every new hire for the first 6 years of the business, why?

Sales Hiring 217

Sales Hiring Scale CTO Hire CTO Coach 217

Sales Hacker

JUNE 12, 2020

Business starts with “busi” (23:00). ? This is all about those David and Goliath situations we all face early on in our business. If you think it’s hard to work at one of the world’s largest companies and close business, then you have not sold from a startup. Have they created something new before?

Enterprise 69

Enterprise CTO Hire Startup Technical Cofounder 69

Sales Hacker

OCTOBER 13, 2020

Instead, there’s one continuous streamlined customer-centric journey, leveraging the next generation of artificial intelligence, Outreach allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time enabling personalization at scale previously unthinkable. Are they hiring?

Marketplace as a Service 96

Marketplace as a Service CTO Hire Sales Recruiting Scale 96

ProfitWell

FEBRUARY 4, 2020

RevOps isn’t new—some form of revenue operations has been around for a very long time, it simply lacked a title. Businesses need permission to get out of their silos and enable revenue operations. When Co-founder and CTO of Chargify , Michael Klett isn’t brewing his own beer, he’s crafting billing experiences.

CTO Hire 98

CTO Hire Sales Hiring New CTO CTO 98

SaaStr

OCTOBER 16, 2020

Why does Paul believe that the builders are the new pro athletes? Is there hiring decisions? Where I think about writing, is stuff like, any sort of decision that’s being made, that’s going to shape the business. In a COVID world, where employee appetite is actually pretty high to try new tools.

CTO Coach 173

CTO Coach Sales Hiring CTO Hire Software Review 173

OpenView Labs

JULY 2, 2020

New for 2020: SaaS Pricing and COVID-19. In this brand-new report, we finally answer the question “Freemium or free trial?” After four months of an unprecedented global crisis, SaaS companies are bouncing back while product led growth businesses are trading at almost 2x higher revenue multiples they started with.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

SaaStr

DECEMBER 13, 2019

And one of the things I realized is that change in culture, probably the biggest thing that we need to do both as leaders and companies, but as well as operators is be very transparent, number one, about what you’re doing and over communicate. I think the combination of transparency and over communication is the key there, really.

Technical Advisors 157

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