Casey Accidental

JUNE 8, 2021

I was able to hire a strong team, and we got to work, 100xing the size of our customer base over four years. As part of this process, a lot of what I tried to do was reduce distractions for the team. This is a style of communication that will not work with all cultures. We were definitely winning, after all.

CTO Hire 125

CTO Hire Venture Capital CTO Communication 125

Valerian Tech

JULY 5, 2023

From improving customer experience to streamlining operations, technology has revolutionized the way hospitality businesses operate and given companies access to extremely valuable insights. Increasing Efficiency and Streamlining Operations Efficiency is vital in managing the complex operations of a hospitality business.

Payment Services 52

Payment Services Technology Payment Solutions CTO Hire 52

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Before hiring, assess your current needs and hire as your company grows. What is a SaaS business model? Average salary: $191,286/yr. Average salary: $156,062/yr.

Sales Hiring 89

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 89

Buffer Resources

DECEMBER 1, 2023

Plus, I knew these company leaders were busy — when would I have the opportunity to pick their brains again?    Thankfully, the conversations flowed, and I only had time for the question at the top of my list:  “Give me one piece of advice for succeeding at Buffer. ” 7.

VP of Engineering 108

VP of Engineering Part-Time CTO New CTO CTO 108

Andreessen Horowitz

DECEMBER 4, 2023

To improve the efficiency of spend on cost of goods sold (COGS), most growth-stage leaders can optimize seat-based spend or renegotiate consumption-based contracts in a quarter or 2. They would have focused primarily on building a better DVD rental business and likely gone the way of Blockbuster Video.

Underperforming Technical Team 120

Underperforming Technical Team Benchmarks CTO Hire New CTO 120

Intercom, Inc.

FEBRUARY 22, 2022

As a SaaS business, Intercom is a data processor: our customers entrust us with their data, which we store and process on their behalf. Hiring and cultivating incredible talent on our Information Security team. Shipping quickly and securely. Continuous risk management. Investing significantly in safeguarding our customers’ trust.

Data 118

Data CTO Hire Technical Review compliance 118

Casey Accidental

FEBRUARY 8, 2022

Build, communicate, and execute a cohesive product strategy across feature, growth, scaling and innovation product work. A step-by-step system to create, analyze, and communicate a growth strategy of compounding growth loops. Programs are 4-6 weeks in length, part-time, and held in a virtual format, guided by an executive.

CTO Coach 52

CTO Coach CTO Hire New CTO Scale 52

SaaStr

NOVEMBER 11, 2022

Your core models for sales, for marketing spend, for hiring and engineering and product. Audience Member 2: And so the C-60 is the one that gets communicated, the team is like on-. Because this could happen to any business here. And the best CTO I know in the world is the CEO. And I don’t mean in an edgy way.

Outsourcing Services 200

Outsourcing Services Banking CTO Hire New CTO 200

SaaStr

DECEMBER 3, 2020

To date, they have raised over $73M from some of the best in the business including Sequoia, Kleiner Perkins, General Catalyst and Point Nine to name a few. When is the right time to hire the first sales rep? Should you hire 2 at a time? What does one look for in their first sales hire? Let’s go do it.

Scale 170

Scale Sales Hiring Sales Recruiting Sales 170

OPEXEngine

FEBRUARY 13, 2020

But today, SaaS management is evolving to bring functions together across the business lifecycle in a high-performance SaaS model. Politano described the role as having the ‘six Cs’ : “Collect, consolidate, and condense performance-related data; communicate the results; collaborate with others; and control and govern the process.”

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

Intercom, Inc.

APRIL 19, 2018

Our team’s mission is to help Intercom evolve, scale and be trusted by every internet business in the world. Rich: In the world we work in today, in this business, there are some harsh realities. They include that time is short, opportunities are fleeting, competition is fierce, and engineering resources are scarce.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. Zanade Mann , founder of Black Women’s Business Collective. Will Larson , CTO of Calm.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Chart Mogul

MARCH 9, 2020

I realized we had better data in the first 2-3 years of the company when we were using improvised solutions, than with our sophisticated business intelligence platform. That didn’t help deliver a clearer picture of how the business was progressing. MRR numbers were changing all the time. Early in 2019, I had an epiphany moment.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

SaaStock

MARCH 29, 2019

Here is what he writes: Kieran Flanagan , VP of marketing at HubSpot, shared some interesting insights on approaching new ideas for scaling up your business. That’s the advice, Petri Hollmén picked up on the more technical side of things from the opening session on Day 2 with Cal Henderson, CTO of Slack. Full post. . Full post.

Scale 103

Scale Sales Hiring CTO Hire Social Media 103

Natalia Luneva

APRIL 30, 2021

Of course, our team is involved to an extent, and we have an external part-time moderator for support. We have 2592 community members now (and counting) ”. Here’s another example of how important community feedback is. #5 A simple post asking ‘is this something that would make running your business easier?’

Marketing 98

Marketing Social Media SaaS New CTO 98

SaaStr

SEPTEMBER 26, 2019

I don’t we can communicate that. And actually when we started, I see one face in the room that I recognize, Kurt Freytag, was one of our big customers at the time when I joined. So you were the first sales hire. So my first sales hire was beginning of 2015. So over time, don’t hire resumes necessarily.

Scale 130

Scale Sales Hiring Sales Recruiting Technical Advisors 130

Casey Accidental

JUNE 26, 2018

Technology companies are rapidly hiring analyst roles to pair with their product teams. And while my previous post discussed how to hire analysts and structure their teams within organizations, I haven’t written about how analysts should approach their careers. Option 2: Become an Analytics Manager.

CTO Coach 53

CTO Coach CTO Hire New CTO CTO 53

OPEXEngine

OCTOBER 31, 2019

I’ve been a business partner of Finance and the CFO in several public companies in past lives, and SaaS Finance today is a more demanding operation than Finance was in traditional software companies. Excellent communications skills, both written and verbal. Skills & Experience. Curious, problem solvers who can think out of the box.

Finance 40

Finance CTO Hire Headcount Sales Hiring 40

SmartKarrot

AUGUST 16, 2022

Most businesses must get this a lot- Are you implementing QBRs and EBRs regularly? Why do some experts consider QBRs to be a waste of time? The Quarterly Business Review is a quarterly business meeting where stakeholders meet to discuss KPIs and goals. QBRs aim to determine whether business goals are met or not.

Technical Review 10

Technical Review Systems Review Business CTO Hire 10

Outseta

OCTOBER 15, 2018

First it was Wistia , followed shortly thereafter by Buffer ; both buyouts a sort of declaration of independence that gave both companies back the ability to build their businesses on their own terms. They had built a highly profitable business that was generally adored by its customers. in debt to buy out their investors.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

SaaStr

APRIL 4, 2019

Who’s here on a CEO or more on a business hat SaaS? Who started their business more than three, four years ago? Traditionally we’ve been around since 2005 and traditionally have been a software on-prem business. They wanted real-time results. The business environment and adoption. Raise your hand.

Cloud 163

Cloud Scale Trends Machine Learning 163

SmartKarrot

OCTOBER 18, 2022

Understand and communicate relevant new products, features, and capabilities that support clients objectives and ensure successful deployment and activation. Serve as senior-level advocate for all customer issues and provide ongoing management to ensure timely resolution. Cross-sell and upsell the products to drive customer growth.

Customer Success 19

Customer Success Sales Hiring CTO Hire New CTO 19

Chart Mogul

MARCH 9, 2020

I realized we had better data in the first 2-3 years of the company when we were using improvised solutions, than with our sophisticated business intelligence platform. That didn’t help deliver a clearer picture of how the business was progressing. MRR numbers were changing all the time. Early in 2019, I had an epiphany moment.

Payment Solutions 52

Payment Solutions Payment Features Payments Outsourcing Services 52

SmartKarrot

MARCH 4, 2021

This is where companies need another C-level executive to facilitate business growth via products. What makes a chief product officer (CPO) different from a CTO or a VP in the product department. Keep in mind that Chief Product Officers (CPO) are different from Chief Technology Officers (CTO) and Chief Marketing Officers (CMO).

Part-Time CTO 16

Part-Time CTO VP of Engineering CTO CTO Hire 16

BetterCloud

AUGUST 11, 2020

Joseph Fuller is the global head of IT at Deputy , an all-in-one workforce management solution that simplifies employee scheduling, timesheets, tasking, and communication. A large portion of Deputy’s clients are retail and hospitality businesses—and many of them were impacted directly by the COVID-19 pandemic.

CTO Hire 52

CTO Hire New CTO Identity management Scale 52

SaaStr

MARCH 3, 2020

Brendon introduces his playbook to hiring the first VP of Sales from his experiences as VP of Sales at LinkedIn, EchoSign, Talkdesk and more. Learn the dos and don’ts to make the correct hire the first time and not rush into hiring the wrong VP of Sales, which can cost the company months or even years. Roughly 90%.

Sales Hiring 158

Sales Hiring Sales Recruiting CTO Hire Scale 158

SaaStr

DECEMBER 20, 2023

At the same time – there are only 1,000 Fortune1k companies, right? And hundreds of thousands of downmarket businesses that could get value out of ZoomInfo. We make sure that we can continue to maintain the new business sales motion while we’re doing that to see if we can get to a place where it’s additive.

New CTO 257

New CTO Scale Sales Hiring CTO Hire 257

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 176

Scale Enterprise Scaling Sales Hiring 176

SaaStr

MAY 2, 2019

Join Vlad Shmunis, founder, chairman, and CEO of RingCentral as he discusses RingCentral’s journey from a two-person startup to a $7B market cap global enterprise communications company (NYSE:RNG) — the good, the bad, and the ugly. RingCentral is a unified communications as a service space, UCAS. Well I mean more of the hotel business.

Scale 141

Scale Business Sales Hiring CTO Hire 141

SaaStr

SEPTEMBER 24, 2021

Christine Spang, Co-Founder and CTO @ Nylas. Dave Walters, CTO @ Hired. Christa Diaz, Senior Director, Customer Success @ Hired. Jenn Knight, Co-Founder, CTO @ AgentSync. Brian Peterson, CTO @ Dialpad. Karim Atiyeh, CTO & Co-Founder @ Ramp. Heidi Elmore, Head of Unified Communications @ Zoom.

VP of Engineering 267

VP of Engineering Technical Cofounder CTO Coach CTO Hire 267

SaaStr

SEPTEMBER 18, 2020

376: In part two, ZoomInfo founder and CEO Henry Schuck shares how he built a business from scratch and grew it into one of the most successful IPOs of the 21st century—and what it was really like…the good, the bad, and most of all, the ugly. You start this business. They’ve invested in all of these other businesses.

Sales Hiring 245

Sales Hiring CTO Hire Scale Investment 245

SaaStr

APRIL 9, 2019

Flexible integration with any other software, hardware or business workflow applications. Mallun Yen : So, you were an engineer by training and then you became an engineering leader, as the CTO of Webex, and then you became a CEO. Mallun Yen : And so, what led you to decide, that okay, my first 33 hires are going to be engineers?

Sales Hiring 125

Sales Hiring Scale CTO Hire Marketing 125

SaaStr

APRIL 16, 2019

We ended up signing that contract in the uber back to the airport on the way home. It was our largest contract to date, kind of helps the other quarter. I make time for it and that even means getting up, taking early morning flight and heading home on a red eye to do a day trip to the Bay area, I’ll do it.

CTO Hire 150

CTO Hire Travel Underperforming Technical Team CTO Coach 150

Tom Tunguz

OCTOBER 24, 2021

A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. What kinds of communication? I really like that part. Excited to be back emceeing.

CTO Coach 122

CTO Coach Sales Hiring Sales Recruiting CTO Hire 122

SaaStr

FEBRUARY 28, 2020

To date, Karl has raised $114M with Lucidchart from some of the best in the business including K9 Ventures, Meritech, Iconiq, GV and Kickstart in Utah. How does one know when we need to hire generalists vs specialists? Karl has been in every interview for every new hire for the first 6 years of the business, why?

Sales Hiring 211

Sales Hiring Scale CTO Hire CTO Coach 211

Intercom, Inc.

OCTOBER 31, 2019

I am the CEO of a company called Woven, which is an intelligent calendar for busy professionals, and I have spent my entire career focused on the productivity of others. Tim: I was hired in 2010, when Facebook was what I like to call a “teenage company”. That was actually a pretty tall order at the time. Calendars are broken.

Artificial Intelligence 169

Artificial Intelligence Scale CTO Hire Technology 169

Sales Hacker

JUNE 12, 2020

Business starts with “busi” (23:00). ? This is all about those David and Goliath situations we all face early on in our business. If you think it’s hard to work at one of the world’s largest companies and close business, then you have not sold from a startup. Be Confident (22:41). ? 3% (24:26). ?

Enterprise 76

Enterprise CTO Hire Startup Technical Cofounder 76