Casey Accidental

JUNE 8, 2021

I was able to hire a strong team, and we got to work, 100xing the size of our customer base over four years. As part of this process, a lot of what I tried to do was reduce distractions for the team. This is a style of communication that will not work with all cultures. We were definitely winning, after all.

CTO Hire 125

CTO Hire Venture Capital CTO Communication 125

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Before hiring, assess your current needs and hire as your company grows. What is a SaaS business model? Average salary: $191,286/yr. Average salary: $156,062/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Buffer Resources

DECEMBER 1, 2023

Plus, I knew these company leaders were busy — when would I have the opportunity to pick their brains again?    Thankfully, the conversations flowed, and I only had time for the question at the top of my list:  “Give me one piece of advice for succeeding at Buffer. ” 7.

VP of Engineering 97

VP of Engineering Part-Time CTO New CTO CTO 97

Andreessen Horowitz

DECEMBER 4, 2023

To improve the efficiency of spend on cost of goods sold (COGS), most growth-stage leaders can optimize seat-based spend or renegotiate consumption-based contracts in a quarter or 2. They would have focused primarily on building a better DVD rental business and likely gone the way of Blockbuster Video.

Underperforming Technical Team 120

Underperforming Technical Team Benchmarks CTO Hire New CTO 120

Casey Accidental

FEBRUARY 8, 2022

Build, communicate, and execute a cohesive product strategy across feature, growth, scaling and innovation product work. A step-by-step system to create, analyze, and communicate a growth strategy of compounding growth loops. Programs are 4-6 weeks in length, part-time, and held in a virtual format, guided by an executive.

CTO Coach 52

CTO Coach CTO Hire New CTO Scale 52

Intercom, Inc.

FEBRUARY 22, 2022

As a SaaS business, Intercom is a data processor: our customers entrust us with their data, which we store and process on their behalf. Hiring and cultivating incredible talent on our Information Security team. Shipping quickly and securely. Continuous risk management. Investing significantly in safeguarding our customers’ trust.

Data 118

Data Technical Review compliance CTO Hire 118

SaaStr

DECEMBER 3, 2020

To date, they have raised over $73M from some of the best in the business including Sequoia, Kleiner Perkins, General Catalyst and Point Nine to name a few. When is the right time to hire the first sales rep? Should you hire 2 at a time? What does one look for in their first sales hire? Let’s go do it.

Scale 182

Scale Sales Hiring Sales Recruiting Sales 182

SaaStr

NOVEMBER 11, 2022

Your core models for sales, for marketing spend, for hiring and engineering and product. Audience Member 2: And so the C-60 is the one that gets communicated, the team is like on-. Because this could happen to any business here. And the best CTO I know in the world is the CEO. And I don’t mean in an edgy way.

Outsourcing Services 184

Outsourcing Services Banking CTO Hire New CTO 184

OPEXEngine

FEBRUARY 13, 2020

But today, SaaS management is evolving to bring functions together across the business lifecycle in a high-performance SaaS model. Politano described the role as having the ‘six Cs’ : “Collect, consolidate, and condense performance-related data; communicate the results; collaborate with others; and control and govern the process.”

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

Intercom, Inc.

APRIL 19, 2018

Our team’s mission is to help Intercom evolve, scale and be trusted by every internet business in the world. Rich: In the world we work in today, in this business, there are some harsh realities. They include that time is short, opportunities are fleeting, competition is fierce, and engineering resources are scarce.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

OpenView Labs

JULY 2, 2020

After four months of an unprecedented global crisis, SaaS companies are bouncing back while product led growth businesses are trading at almost 2x higher revenue multiples they started with. Now’s the Time to Revisit Your Pricing. SaaS pricing is one of the most important (but difficult) decisions a new business makes.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. Zanade Mann , founder of Black Women’s Business Collective. Will Larson , CTO of Calm.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Chart Mogul

MARCH 9, 2020

I realized we had better data in the first 2-3 years of the company when we were using improvised solutions, than with our sophisticated business intelligence platform. That didn’t help deliver a clearer picture of how the business was progressing. MRR numbers were changing all the time. Early in 2019, I had an epiphany moment.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

SaaStock

MARCH 29, 2019

Here is what he writes: Kieran Flanagan , VP of marketing at HubSpot, shared some interesting insights on approaching new ideas for scaling up your business. That’s the advice, Petri Hollmén picked up on the more technical side of things from the opening session on Day 2 with Cal Henderson, CTO of Slack. Full post. . Full post.

Scale 103

Scale Sales Hiring CTO Hire Social Media 103

ProfitWell

FEBRUARY 4, 2020

Businesses need permission to get out of their silos and enable revenue operations. When Co-founder and CTO of Chargify , Michael Klett isn’t brewing his own beer, he’s crafting billing experiences. When Co-founder and CTO of Chargify , Michael Klett isn’t brewing his own beer, he’s crafting billing experiences. Michael Klett.

CTO Hire 98

CTO Hire Sales Hiring New CTO CTO 98

SaaStr

SEPTEMBER 26, 2019

I don’t we can communicate that. And actually when we started, I see one face in the room that I recognize, Kurt Freytag, was one of our big customers at the time when I joined. So you were the first sales hire. So my first sales hire was beginning of 2015. So over time, don’t hire resumes necessarily.

Scale 144

Scale Sales Hiring Sales Recruiting Technical Advisors 144

Natalia Luneva

APRIL 30, 2021

Of course, our team is involved to an extent, and we have an external part-time moderator for support. We have 2592 community members now (and counting) ”. Here’s another example of how important community feedback is. #5 A simple post asking ‘is this something that would make running your business easier?’

Marketing 98

Marketing Social Media SaaS New CTO 98

SmartKarrot

AUGUST 16, 2022

Most businesses must get this a lot- Are you implementing QBRs and EBRs regularly? Why do some experts consider QBRs to be a waste of time? The Quarterly Business Review is a quarterly business meeting where stakeholders meet to discuss KPIs and goals. QBRs aim to determine whether business goals are met or not.

Technical Review 10

Technical Review Systems Review Business CTO Hire 10

Casey Accidental

JUNE 26, 2018

Technology companies are rapidly hiring analyst roles to pair with their product teams. And while my previous post discussed how to hire analysts and structure their teams within organizations, I haven’t written about how analysts should approach their careers. Option 2: Become an Analytics Manager.

CTO Coach 53

CTO Coach CTO Hire New CTO CTO 53

OPEXEngine

OCTOBER 31, 2019

I’ve been a business partner of Finance and the CFO in several public companies in past lives, and SaaS Finance today is a more demanding operation than Finance was in traditional software companies. Excellent communications skills, both written and verbal. Skills & Experience. Curious, problem solvers who can think out of the box.

Finance 40

Finance CTO Hire Headcount SaaS 40

Outseta

OCTOBER 15, 2018

First it was Wistia , followed shortly thereafter by Buffer ; both buyouts a sort of declaration of independence that gave both companies back the ability to build their businesses on their own terms. They had built a highly profitable business that was generally adored by its customers. in debt to buy out their investors.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

SaaStr

APRIL 4, 2019

Who’s here on a CEO or more on a business hat SaaS? Who started their business more than three, four years ago? Traditionally we’ve been around since 2005 and traditionally have been a software on-prem business. They wanted real-time results. The business environment and adoption. Raise your hand.

Cloud 172

Cloud Scale Trends Machine Learning 172

SmartKarrot

OCTOBER 18, 2022

Understand and communicate relevant new products, features, and capabilities that support clients objectives and ensure successful deployment and activation. Serve as senior-level advocate for all customer issues and provide ongoing management to ensure timely resolution. Cross-sell and upsell the products to drive customer growth.

Customer Success 19

Customer Success Sales Hiring CTO Hire New CTO 19

Chart Mogul

MARCH 9, 2020

I realized we had better data in the first 2-3 years of the company when we were using improvised solutions, than with our sophisticated business intelligence platform. That didn’t help deliver a clearer picture of how the business was progressing. MRR numbers were changing all the time. Early in 2019, I had an epiphany moment.

Payment Solutions 52

Payment Solutions Payment Features Payments Outsourcing Services 52

SmartKarrot

MARCH 4, 2021

This is where companies need another C-level executive to facilitate business growth via products. What makes a chief product officer (CPO) different from a CTO or a VP in the product department. Keep in mind that Chief Product Officers (CPO) are different from Chief Technology Officers (CTO) and Chief Marketing Officers (CMO).

Part-Time CTO 16

Part-Time CTO VP of Engineering CTO CTO Hire 16

OPEXEngine

NOVEMBER 11, 2020

The Business Case for Customer Health Scoring. At its simplest level, customer health scoring provides you with a systematic, objective view into your customer’s relationship to your business. Your entire business relies on your customer’s success, making this insight incredibly important. How to Score Customer Health.

Startup 91

Startup Scale Systems Review Technical Review 91

BetterCloud

AUGUST 11, 2020

Joseph Fuller is the global head of IT at Deputy , an all-in-one workforce management solution that simplifies employee scheduling, timesheets, tasking, and communication. A large portion of Deputy’s clients are retail and hospitality businesses—and many of them were impacted directly by the COVID-19 pandemic.

CTO Hire 52

CTO Hire New CTO Identity management Scale 52

SaaStr

MARCH 3, 2020

Brendon introduces his playbook to hiring the first VP of Sales from his experiences as VP of Sales at LinkedIn, EchoSign, Talkdesk and more. Learn the dos and don’ts to make the correct hire the first time and not rush into hiring the wrong VP of Sales, which can cost the company months or even years. Roughly 90%.

Sales Hiring 158

Sales Hiring Sales Recruiting Scale CTO Hire 158

Outseta

NOVEMBER 19, 2019

There’s typically direct responsibility for revenue performance, although the marketer’s impact on a business’ bottom line is less cut-and-dry than their counterparts in sales. When you report to yourself, the amount of time you save on reporting and explaining your decision making to others is hugely significant.

Sales Hiring 50

Sales Hiring CTO Coach CTO Hire Underperforming Technical Team 50

Upscope

JANUARY 5, 2020

Positioning compensates for our over-communicated society by using an oversimplified message to cut through the clutter and get into the mind. It turns out that I primarily communicate on Intercom these days and so send very few emails. In short, positioning as an SEO company was bad for business. I was very confused.

Strategy 128

Strategy Marketing Sales Hiring Engineering 128

SaaStr

DECEMBER 20, 2023

At the same time – there are only 1,000 Fortune1k companies, right? And hundreds of thousands of downmarket businesses that could get value out of ZoomInfo. We make sure that we can continue to maintain the new business sales motion while we’re doing that to see if we can get to a place where it’s additive.

New CTO 258

New CTO Scale Sales Hiring AWS 258

Chart Mogul

JULY 1, 2020

That’s because B2B businesses address particular niches, where customers don’t spend as much time online. Customer discovery interviews help marketers communicate with potential customers. Customer discovery interviews help marketers communicate with potential customers. Let’s dig in! Types of customer interviews.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

SaaStr

MAY 2, 2019

Join Vlad Shmunis, founder, chairman, and CEO of RingCentral as he discusses RingCentral’s journey from a two-person startup to a $7B market cap global enterprise communications company (NYSE:RNG) — the good, the bad, and the ugly. RingCentral is a unified communications as a service space, UCAS. Well I mean more of the hotel business.

Scale 152

Scale Business Sales Hiring CTO Hire 152

SaaStr

SEPTEMBER 24, 2021

Christine Spang, Co-Founder and CTO @ Nylas. Dave Walters, CTO @ Hired. Christa Diaz, Senior Director, Customer Success @ Hired. Jenn Knight, Co-Founder, CTO @ AgentSync. Brian Peterson, CTO @ Dialpad. Karim Atiyeh, CTO & Co-Founder @ Ramp. Heidi Elmore, Head of Unified Communications @ Zoom.

VP of Engineering 279

VP of Engineering Technical Cofounder CTO Coach CTO Hire 279

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 172

Scale Enterprise Scaling Sales Hiring 172

Teamgate

JANUARY 14, 2019

Julija has a decade of experience working with a wide range of companies worldwide, helping them to expand abroad and establish their businesses as leaders within that space. PR is all about storytelling and reputation building, which – in turn – generates trust among your audiences, clients as well as business partners.

Interviewing 81

Interviewing Startup Technical Review Technical Advisors 81

Chart Mogul

JULY 1, 2020

That’s because B2B businesses address particular niches, where customers don’t spend as much time online. Customer discovery interviews help marketers communicate with potential customers. Customer discovery interviews help marketers communicate with potential customers. Let’s dig in! Types of customer interviews.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52