Natalia Luneva

JANUARY 13, 2021

This obsession with getting new customers is natural: the more customers you convert, the more revenue you will make. However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. 1 Focus on creating a brand, not just a company. 3 Educate, educate, educate.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

User Pilot

MAY 6, 2024

Sentiment data reveals how customers feel towards the product or brand, guiding satisfaction efforts. Transactional data on purchases, plans, and payments enables revenue analysis, recommendations, and frictionless buying experiences. This information helps analyze purchasing patterns, customer loyalty , and revenue forecasting.

Payment Methods 105

Payment Methods SaaS Payments Payment Solutions Payments 105

Totango

OCTOBER 20, 2022

Customer success managers are critical at SaaS companies, where they help deliver results that promote subscription renewals and upsells. They should be comfortable performing sales functions such as encouraging subscription renewals, upselling, and cross-selling. Developing meaningful interview questions. Persuasion Skills.

Sales Hiring 93

Sales Hiring Customer Success Sales Recruiting Technical Review 93

User Pilot

NOVEMBER 29, 2023

Using surveys and interviews is a great way of getting deeper insights into customer problems. Monthly recurring revenue : Calculates the revenue you expect to generate every month from active subscriptions. This helps with revenue forecasting and identifying loyal customers.

Retention 105

Retention Customer Lifetime Value Churn Outsourced Development 105

Baremetrics

JANUARY 17, 2022

There are two types of email subscription lists that marketers can build: free and paid. Free newsletters are great to build brand credibility, nurture and retain customers, but they can use resources like time and money without generating revenue. In the case of paid emails, subscribers pay for their newsletter subscription.

Management 95

Management Payment Solutions Scale Payment Methods 95

ChurnZero

APRIL 12, 2022

For example, your sales and marketing teams may create amazing customer experiences at their own touchpoints, ranging from brand awareness to conversion. Maximize revenue generation from customers. For the most part, SaaS companies focus on ongoing revenue. These are great building blocks of customer acquisition.

Sales Hiring 98

Sales Hiring Leadership Customer Success Interviewing 98

User Pilot

MARCH 14, 2024

Book a demo and see how Userpilot helps SaaS brands like yours to understand in-app behavior, generate customer insights, and deploy solutions to improve customer engagement. For example, you can use it to analyze user behavior and predict customer churn or identify which users are likely to upgrade to a higher subscription.

Customer Lifetime Value 105

Customer Lifetime Value SaaS Underperforming Technical Team Churn 105

Natalia Luneva

JUNE 2, 2021

I interviewed 10 SaaS companies asking them: Why they use event marketing in their strategy; . 1 Claire Milazzo, VP of Marketing at PerformLine (Regulatory and brand compliance monitoring) says: “ We launched the COMPLY virtual summit (The Compliance, Risk, and RegTech Conference) seven years ago. . First, it promoted lead generation.

Scale 105

Scale SaaS compliance Education 105

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. Thanks to massive technological advances happening in big data and AI, Justin saw new possibilities for improved user experiences with a brand. What are the values of the brand?

Payment Methods 142

Payment Methods Marketing Payments SaaS Payments 142

SaaStr

NOVEMBER 2, 2019

Below, we’ve shared the full transcript of Harry’s interview with Krish Subramanian. Is something very important because when we think about simplicity, you don’t want to present an invoice every time they want additional help. Harry Stebbings. Krish Subramanian. Robert Hohman.

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

Unbounce

SEPTEMBER 16, 2021

billion in revenue from Google Ads alone the year before. Display ads rely on graphic formats to catch user attention, build brand awareness, and guide users to your site. FYI: Search ads can increase brand awareness by as much as 80%. Is it brand awareness? Brand awareness can be like a social currency for startups.

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

FastSpring

MARCH 15, 2021

That’s the beauty of subscription models. While implementing a subscription model means ongoing revenue, it also brings up many challenges for managing those subscriptions. You have to create a subscription-friendly product, infrastructure, marketing plan, and customer retention plan. Popular SAAS Revenue Models.

Payment Features 142

Payment Features Payment Services Subscription Payment Solutions 142

Neil Patel

DECEMBER 15, 2020

Suppose you’re looking for a new avenue to build revenue, raise awareness, or improve conversions. Take notes when you hear something you like—a format, an interview technique, an introduction, anything. Would it: Raise awareness of your brand? Each week, we share and discuss best practices to help brands grow their businesses.

Social Media 125

Social Media Technical Review Software Review Entertainment 125

ProfitWell

NOVEMBER 12, 2019

Today, we have the world’s largest list of branded podcasts and video shows , a fresh drop for Webflow users, and more sports entering the subscription space. Your top subscription news. The World's Biggest List of Branded Podcasts and Video Shows. More subscription sports, here to play. per month, or $59.99

Payment Methods 43

Payment Methods Merchant Services PayPal Payments 43

ProfitWell

JANUARY 24, 2019

Hello again subscription world. Abby here with your January 25th Subscription60, bringing you the recurring revenue news and resources you need to know. Hulu Drops It Low While Netflix raises subscription prices, Hulu drops theirs for its most popular streaming service , yet raises prices for its already most expensive plan.

Subscription 40

Subscription Payment Features Pricing Interviewing 40

FastSpring

APRIL 4, 2024

In this episode of Growth Stage, we interview John, Chief Sales Officer of Demandbase , about his adventures solving exponential growth puzzles within organizations like Canva and others using both PLG and sales-led growth motions. Podcast Full Interview: Audio Listen online or find it on more podcast services. Jump to video.

Scale 150

Scale Sales Payment Methods Merchant Services 150

User Pilot

NOVEMBER 28, 2022

A churned user means lost future revenue and a waste of the resources it took to acquire them. Customer churn occurs when customers cancel their subscription to a product or service. High customer churn tanks future growth because it’s hard to offset the loss in monthly recurring revenue. Then multiply it by 100.

Churn 98

Churn Software Review SaaS User Experience 98

Neil Patel

JULY 31, 2021

Awareness: First, a person discovers your brand and becomes a lead. The first stage is all about building brand and product awareness. At this early stage, use visually engaging content such as videos, short blog posts, and social media posts to introduce your company and emphasize your brand story. Generate Interest and Desire.

Software Review 145

Software Review Social Media Sales Funnel Branding 145

Neil Patel

MARCH 26, 2021

If your PPC conversion rates are high, but your overall revenue isn’t, the issue might not be your ad. I end up canceling my subscription. Rewarding long-term customers fosters a bond between your brand and your customers. While those are important metrics, they tell only part of the story. 1: Offer Loyalty Rewards.

Churn 141

Churn Software Review Onboarding Interviewing 141

ProfitWell

FEBRUARY 19, 2019

Hireology has four questions that'll help you identify standout candidates , beginning with the interview process. R esearch shows that hiring managers make worse hiring decisions after an interview than if they just hired someone off their resume. "R Instead of the cliche, "What's your greatest strength?" Product of the Day.

Sales Hiring 45

Sales Hiring Interviewing Subscription Payment Features 45

User Pilot

JANUARY 26, 2023

It goes beyond positive brand experience. Interviewing the most loyal customers will help you understand what motivates them. Understand what drives customer loyalty and stickiness Product stickiness and customer loyalty drive long-term product success because they help you maximize revenue from existing customers.

Interviewing 98

Interviewing User Experience Development Management 98

SaaStr

SEPTEMBER 27, 2019

As for Ryan, prior to G2 he was Senior Director of Global Marketing at Hubspot where among many other achievements, he scaled HubSpot’s marketing-generated sales revenue by 330% year-over-year. What type of CMO would Ryan bucket himself as; demand gen or brand? How does Ryan think about the relationship between the two?

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

ProfitWell

FEBRUARY 11, 2020

Today, we’re pouring beer onto the revenue operations scene. Your top subscription news. We also have an episode of our series Protect the Hustle , during which Patrick interviews former Netflix culture pro Patty McCord, which preaches just the same. If you’re interested in this interview in full, here's the full piece.

Sales Recruiting 40

Sales Recruiting Underperforming Technical Team Interviewing Scale 40

ProfitWell

DECEMBER 19, 2019

Today, we’re scooting on out of here with subscription scooters. But first, Nathan Latka interviews 3,000 founders to uncover their unique strategies to driving growth. Your top subscription news. He interviewed more than 3,000 founders to unveil what unique things they did and the outlets they used to drive massive growth.

Subscription 40

Subscription Payment Features Interviewing Advertising 40

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. The first thing we would suggest is getting ads on your brand out there in Google and Bing (yes, really, Bing). The company is focused on “putting the math behind advertising for data-driven, profitable results.”

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

ProfitWell

DECEMBER 11, 2019

On today’s episode, we spy a new member of “team subscription.” Plus, Peloton falls after lowering subscription app pricing. Your top subscription news. The newest member of "team subscription". club Liverpool FC has launched a subscription-based content offering for fans on its official YouTube channel.

Subscription 43

Subscription Payment Features Advertising Pricing 43

Intercom, Inc.

MARCH 11, 2021

We recently spoke with Farhan to learn more about where the future of customer support is heading, and how understanding customer behavior can help to drive revenue in the future. As Farhan puts it: “Customers who trust their brands will spend more money, even if it’s more expensive than competitors. Inflection points.

B2C 118

B2C B2B Scale Strategy 118

ProfitWell

NOVEMBER 5, 2019

Your top subscription news. We know social proof —reviews, social likes, online mentions, and testimonials for products, services, or brands—has a powerful psychological effect on customers. And we're of the camp that freemium is great for customer acquisition, but far from a revenue model. Socially accepted. Not so much. "My

Sales Recruiting 40

Sales Recruiting Software Review Acquisition Subscription 40

User Pilot

JANUARY 12, 2023

We’ve compiled an extensive list of tips and tricks to act on your customer data to improve customer brand loyalty and marketing strategy and drive account expansion and product adoption. You can segment users based on their usage behavior , purchase behavior, or brand interactions. Predict future customer behavior.

Software Review 98

Software Review SaaS Customer Lifetime Value Engagement 98

ChurnZero

MAY 12, 2020

is the podcast for subscription economy pros. Notable Episode: Episode 47 – How Chargebee’s Customer Success Team Increases Expansion Revenue with Data. . Host: Andrew Michael , Business Intelligence Manager, Hotjar. Description: CHURN.FM The Jasons Take On…. Host: Jason Noble and Jason Whitehead. The Official SaaStr Podcast.

Customer Success 64

Customer Success Scale Churn B2B 64

FastSpring

DECEMBER 8, 2022

I interviewed him for insights into how to build a global growth strategy, especially when it comes to localization. Note: FastSpring’s Revenue and Subscription Dashboards quickly show our customers where their revenue is coming from, the average order value or MRR per country, promotions performance per country, and more.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

ProfitWell

MARCH 26, 2019

But first, subscription. Candid Conversation Gimlet Media’s Alex Blumberg interviews some of the best in the business in his podcast Without Fail , featuring candid conversations with "people who have done hard things," getting into what worked and what didn’t when they took their leaps of faith. The Rundown In resources.

Software Review 45

Software Review Technical Review Subscription Payment Features 45

FastSpring

OCTOBER 12, 2023

Full Interview: Audio Only Full Interview: Video 3 CRO Insights From Dave Gowans Why Full Funnel CRO Is Especially Important for SaaS and Subscriptions “The easiest and most straightforward bit of CRO is what you can do on the website,” Dave says. Stream the entire conversation or read the highlights below. Jump to highlights.

Payment Methods 178

Payment Methods SaaS Payments Payment Solutions Payments 178

OpenView Labs

MARCH 10, 2019

Why freemium is an acquisition strategy, not a revenue model. After a ton of qualitative customer interviews, it was clear that our target market was true small businesses under 50 employees. For the year that followed, annual recurring revenue grew 230%. Why Freemium is an Acquisition Strategy, Not a Revenue Model.

Scale 64

Scale Acquisition Interviewing B2C 64

Intercom, Inc.

MARCH 12, 2020

Many view memberships and subscriptions as the model of the future. I just interviewed a guy earlier today who gave me a great story. Ali: Switching gears a little bit, you recently interviewed Tien Tzuo , founder and CEO at Zuora. “The idea of subscription is things come to you on a regular basis. What do they say?

Airlines 164

Airlines Technical Review Subscription Payment Features 164

Natalia Luneva

JULY 29, 2021

– If your goal is to increase brand awareness, build a community , and have more users try your product, your challenge should be free. If you are an established brand and want to create an additional source of revenue or attract only highly qualified participants, you might charge a participation fee. Free or paid?

Technical Review 52

Technical Review Social Media Software Review SaaS 52

SaaStr

NOVEMBER 16, 2020

How can one determine a closer in the interview process? Below, we’ve shared the transcript of Harry’s interview with Andy. It was a subscription based model. I always believed that actually an ethos and a brand has to be divisive. How does Andy think about discounting? Should one hire sales reps 2×2? Andy MacMillan.

Sales Hiring 192

Sales Hiring Scale Leadership Technical Review 192