User Pilot

JULY 31, 2023

Looking to power up your retention marketing strategy? Everybody in SaaS knows it’s relatively easy to attract users. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. Implement an onboarding checklist to drive activation.

Retention 87

Retention Strategy Marketing SaaS 87

User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends.

SaaS Payments 90

SaaS Payments Trends Payment Solutions Payment Methods 90

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Monitor user satisfaction by regularly conducting in-app surveys.

Retention 94

Retention Social Media Customer Lifetime Value Churn 94

User Pilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. Why it is important for your product management efforts. The typical stages in a product funnel are Awareness, Interest, Consideration, Purchase, Retention , and Loyalty.

Social Media 79

Social Media Sales Funnel Acquisition Retention 79

User Pilot

JULY 4, 2023

Growing your product requires tackling one of the biggest challenges, which is to cross the chasm. TL;DR The chasm is the gap in the product adoption curve between the early adopter and the early majority. TL;DR The chasm is the gap in the product adoption curve between the early adopter and the early majority.

Scale 76

Scale Scaling Technical Review SaaS 76

User Pilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates.

User Experience 94

User Experience Engagement Trends Churn 94

User Pilot

JANUARY 29, 2023

What do good product experience examples have in common? In the era of unprecedented customer power, good customer experience is the key to successful product growth. This article considers what product experience is. Good product experience is a key part of the product-led growth approach.

Business 95

Business Social Media Underperforming Technical Team Onboarding 95

User Pilot

JANUARY 14, 2023

It also highlights successful customer education programs to guide your customer education strategy. TL; DR. Customer education combines direct and indirect efforts to onboard, train, or retain new/existing customers. Creating webinars and offering live training demos to help users tackle specific problems or use cases.

Education 92

Education SaaS Onboarding Customer Success 92

User Pilot

SEPTEMBER 11, 2023

What do you need to successfully navigate the different product launch phases? What will it take to turn your product into a bonafide growth engine ? TL;DR A product launch is a three-step plan (pre-launch, launch, and post-launch) to successfully bring a new product to market. What is a product launch?

Scale 94

Scale Social Media Market Research Onboarding 94

User Pilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Point users to key actions with onboarding checklists.

Education 92

Education Onboarding Customer Success Engagement 92

User Pilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value.

Strategy 79

Strategy Software Review Business SaaS 79

User Pilot

DECEMBER 19, 2023

In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth. A few of these are: Try to better understand customers by mapping their user personas. Design a successful onboarding flow to help users unlock value quicker.

SaaS Payments 77

SaaS Payments Management Customer Lifetime Value SaaS 77

User Pilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? If you’re looking for a new adoption tool or thinking of switching, there are plenty of great choices out there. Best if they can be personalized for different user segments.

SaaS 89

SaaS Onboarding Pricing Mobile 89

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion.

Software Review 112

Software Review Scale Customer Success Innovation 112

User Pilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Engagement 74

Engagement Strategy SaaS Customer Lifetime Value 74

Totango

AUGUST 23, 2022

In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. What Are B2B Customer Journey Touchpoints?

B2B 116

B2B Payment Methods Payments SaaS Payments 116

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! To address this gap, we’re excited to announce the upcoming beta release of Totango In-App, a product designed to drive alignment and break down silos within organizations.

Communication 84

Communication Customer Success Scale Enterprise 84

User Pilot

JUNE 20, 2023

Looking to level up your user onboarding knowledge with onboarding books? An exceptional user onboarding experience can make all the difference for your SaaS company's growth. Onboarding books can offer you the knowledge and insights necessary to craft a remarkable onboarding process.

Onboarding 82

Onboarding VP of Engineering SaaS Consulting 82

User Pilot

DECEMBER 1, 2021

When working with SaaS products, a constant task you’ll find yourself obsessed with is how to increase user adoption. Let’s assume your tool helps the user easily schedule work meetings. User adoption is how you measure how much of your product the user is regularly using.

SaaS Payments 93

SaaS Payments Payment Solutions Payment Services Payment Features 93

User Pilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? We also share examples of different conversion paths and optimization strategies. From the moment they learn about the product until they complete a desired action, like a demo booking, and beyond. Next, create user personas.

SaaS Payments 79

SaaS Payments Payment Services Payment Methods Payment Solutions 79

User Pilot

JULY 27, 2023

In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. Product Manager : In charge of creating product strategy and overseeing the design process, among other things. Confused about trying to understand SaaS roles?

Sales Hiring 90

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 90

Totango

AUGUST 16, 2022

Customer retention software has become essential for effective SaaS customer success strategies. Other types of apps that may support customer retention include software for dunning management, collecting user feedback, tracking customer loyalty and analyzing client behavior. Encouraging more significant product usage.

Payment Solutions 100

Payment Solutions Payment Methods Retention Software Review 100

User Pilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. A user has reached ‘adoption’ when they start paying for your services. Ready to get started?

Customer Lifetime Value 76

Customer Lifetime Value SaaS Innovation Underperforming Technical Team 76

User Pilot

APRIL 26, 2022

Want to accelerate your SaaS product but don’t know how to drive adoption? Product adoption isn’t complete until users adopt all the features they need to achieve their goals. So, let’s see what you can do to improve feature adoption and ensure a high customer retention rate.

Strategy 91

Strategy SaaS Onboarding Scale 91

User Pilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. What personalized customer retention strategies are open to you? Personalization strategies help improve customer value and boost loyal customers. Help customers gain full value from your product.

Customer Lifetime Value 83

Customer Lifetime Value Retention Marketing Scale 83

User Pilot

MAY 17, 2023

What’s product experience (PX)? And most importantly, how do you create product experiences that delight your users? We also look at a few examples of companies delivering outstanding product experiences. User experience (UX) refers to how easy it is for users to accomplish their goals inside the product.

Customer Lifetime Value 80

Customer Lifetime Value User Experience Onboarding Scale 80

User Pilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. It improves customer experience, increases retention, and drives product growth. But where do you get started with user segmentation? In this article, we cover: Why user segmentation is essential for product managers.

Management 86

Management Software Review Social Media Onboarding 86

User Pilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? Event data allows you to understand your users’ behaviors and needs on a deeper level. It encompasses a wealth of data like user actions, feature usage, and beyond. Event properties offer information about actions and time frames.

SaaS Payments 78

SaaS Payments Data Payment Solutions Payments 78

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users.

Engagement 90

Engagement Metrics Strategy Churn 90

User Pilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? Use onboarding surveys to personalize user onboarding and increase the user’s chances of success. Create onboarding checklists for each customer segment to guide them through your product and help them achieve immediate success.

Scale 81

Scale Customer Success Scaling SaaS 81

User Pilot

JULY 20, 2023

But you can turn all that around with the right strategies. The main reasons for customer churn are: Bad product-customer fit. Poor onboarding. How to track and identify potential churn issues: Measure customer satisfaction across the user journey. Analyze customer behavior to spot sudden spikes in user activity.

Churn 78

Churn SaaS Payments Payment Solutions Payments 78

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Measure your results with product analytics and keep improving.

SaaS Payments 74

SaaS Payments Strategy Payment Solutions SaaS 74

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

User Pilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth.

Customer Success 88

Customer Success Strategy Customer Lifetime Value SaaS 88

User Pilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. Stickiness is the ratio of daily active users to monthly active users.

Metrics 73

Metrics Customer Lifetime Value SaaS Scale 73

User Pilot

JULY 31, 2023

What does a product marketing manager (PMM) do? Chances are you already know their broad responsibility is to develop and implement a marketing strategy roadmap for a specific product. TL;DR The product marketing manager role (PMM) is primarily responsible for a product’s positioning, messaging, and branding.

Product Marketing 80

Product Marketing Management Marketing Customer Lifetime Value 80

User Pilot

AUGUST 5, 2023

How can you leverage data tracking to get product growth insights ? Analyzing data is the key to achieving customer success and product growth. The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience.

Data 83

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 83