User Pilot

JUNE 19, 2023

What is cohort retention analysis? TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. Teams use cohort retention analysis to evaluate their strategies and analyze long-term user behavior trends to improve customer retention. Let’s get right to it!

Retention 98

Retention Social Media Customer Lifetime Value Acquisition 98

User Pilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? We start by looking at different kinds of analyses and the metrics to track and then explore some practical ways of using each of them to drive various product goals. What is product analytics?

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

MAY 14, 2023

TL;DR An event-tracking system is an application for recording and analyzing user interactions with your product or website. Event tracking provides teams with insights into user behavior so that they can improve the product, its UI, and key metrics like conversion rates. Adobe Analytics offers similar functionality but no free plans.

SaaS 98

SaaS Scale Social Media Pricing 98

Totango

JANUARY 26, 2021

Read on to learn what churn is, how an attrition analysis can help you pinpoint why you’re losing customers, and what steps you can take to prevent customer churn. A churn analysis offers a tool designed precisely for this purpose. What Is a Customer Churn Analysis? How Do You Prevent Common Causes of Customer Churn?

Churn 89

Churn Retention Underperforming Technical Team Technical Review 89

User Pilot

JUNE 26, 2023

It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty. CSAT surveys measure overall customer satisfaction with the product or feature. Canny is a comprehensive feedback management tool while Typeform allows you to collect feedback via email.

Systems Review 98

Systems Review Social Media Technical Review Software Review 98

CloudGeometry

MARCH 22, 2022

When developing a SaaS product plan, it’s important to recognize two foundational principles. In this blog series, we explore how these three dimensions figure into key technical recommendations which enable scale in pursuit of SaaS business growth. First, SaaS is a business strategy, not a technology strategy.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

Chaotic Flow

APRIL 8, 2014

We are witnessing a dramatic change in the way SaaS businesses are managed. While SaaS financial metrics , such as recurring revenue, acquisition cost, service cost, churn, growth and lifetime value have dramatically increased our understanding of the economics of SaaS businesses, they have proven inadequate for managing them.

Metrics 127

Metrics SaaS Business Customer Success 127

User Pilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. Let’s get right to it!

Interviewing 98

Interviewing Scale Social Media Communication 98

OpenView Labs

NOVEMBER 27, 2019

Editor’s Note: This article first appeared on the Ibbaka blog here. Pricing is the most powerful of the four Ps (product, price, place, promotion) but it is also one of the least understood. The direction often falls on the head of sales, marketing or product. In many companies pricing is a frozen accident.

Sales Hiring 52

Sales Hiring Consulting Pricing Scale 52

Neil Patel

SEPTEMBER 4, 2020

Silos can make your company seem less innovative and damage your employee engagement , resulting in lowered productivity. There are many reasons why marketing silos can cause a ripple effect in your business that goes beyond ineffective communication. They could also make your marketing less effective. What is Marketing Siloing?

Marketing 142

Marketing Business Underperforming Technical Team Content Marketing 142

CustomerSuccessBox

MARCH 28, 2022

In this blog, we talk about how the 80/20 Pareto rule is applicable to customer success. That derived the obvious reality of the measurements and management that fell under the 80/20 rule and proved, not all things are distributed equally. Every business or organization is keen on reaching maximum productivity. Sales promises.

Customer Success 52

Customer Success Technical Review Systems Review Subscription 52

InsightSquared

NOVEMBER 5, 2018

Other comparisons such as region-to-region, product-to-product, or customer segment-to-customer segment are relevant too. You might have an early stage product that might not be performing as expected. Next, you need to perform root-cause analysis and only then can you prescribe a solution or action plan.

Revenue 94

Revenue Benchmarks Sales Funnel Education 94

InsightSquared

NOVEMBER 5, 2018

Other comparisons such as region-to-region, product-to-product, or customer segment-to-customer segment are relevant too. You might have an early stage product that might not be performing as expected. Next, you need to perform root-cause analysis and only then can you prescribe a solution or action plan.

Revenue 59

Revenue Benchmarks Sales Funnel Education 59

User Pilot

JANUARY 26, 2023

Are you a SaaS product manager wondering how to analyze NPS responses effectively and draw actionable insights that will help you grow your business? TLDR; The NPS score measures customer loyalty – it asks how likely they are to recommend the product to their friends or network. Then keep reading! Let’s get started.

Business 98

Business Metrics Onboarding Data 98

User Pilot

JULY 14, 2023

What is a product analytics framework and why is it important? We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Trend analysis tracks patterns and trends in user behavior, preferences, and market dynamics.

SaaS 96

SaaS Underperforming Technical Team Churn Scale 96

User Pilot

MARCH 31, 2023

How can product managers leverage event analytics to gain insights necessary to build valuable and delightful user experiences? TL;DR In product management , event analytics tracks and analyses user engagement with different aspects of your product. That’s the key question that we discuss in our guide.

Management 95

Management User Experience Engagement Acquisition 95

Intercom, Inc.

MAY 22, 2019

Deepa Subramanian (a graduate of Harvard Law School and a veteran of Salesforce) set out to improve businesses’ understanding of the customer voice by co-founding Wootric , a platform that offers a range of feedback collection and analysis tools to help teams gain deeper, more relevant insights into their users’ desires and complaints.

Machine Learning 199

Machine Learning Artificial Intelligence Scale Technical Review 199

User Pilot

MARCH 21, 2023

How can they help product teams extract actionable insights and build product experiences that deliver more value and delight to customers? TL;DR Application analytics is the process of collecting and analyzing product usage data to inform product development. Let's get right to it. What is application analytics?

Management 98

Management Technical Review Outsourced Development Mobile 98

User Pilot

MARCH 29, 2023

Choosing the right tools for your business and assessing if it delivers value for your money is essential for optimizing product growth. We’ll also explore alternative product analytics tools that may comply with your needs better. It offers customer journey visualization, retention analysis, dynamic audience segmentation , etc.

Pricing 98

Pricing Software Review Scale Customer Support 98

User Pilot

MARCH 21, 2023

TL;DR Mixpanel is a product analytics tool that allows product managers easily analyze how people engage with their digital products. Userpilot is a product adoption tool, so apart from analytics functionality, it also has a user sentiment and engagement layer. Let’s dive in! What is Mixpanel? Yes and no.

Pricing 98

Pricing Software Review compliance Retention 98

User Pilot

JUNE 8, 2023

How can product and marketing teams leverage customer journey analytics to make data-driven decisions and build delightful customer experiences? The first step of customer journey analysis involves mapping out all the stages, actions, milestones, and touchpoints for each user persona. For example, you could analyze conversion rates.

Underperforming Technical Team 97

Underperforming Technical Team Customer Lifetime Value SaaS Software Review 97

User Pilot

JUNE 24, 2022

How can NPS analysis help you improve customer experience and ultimately achieve customer success? It tells you how likely users are to recommend your product to others. By analyzing NPS data, you will be able to determine how engaging and profitable your product is. What is an NPS analysis?

Software Review 52

Software Review Data Benchmarks Scale 52

SmartKarrot

JULY 17, 2020

They have different levels of engagements and commitments towards the products they use. There are chances that your product could be seasonal. Sometimes there are products which are useful only during a particular time of the year. You can either upsell your existing product with more features or cross-sell related products.

Customer Lifetime Value 10

Customer Lifetime Value SaaS Social Media Customer Success 10

User Pilot

MARCH 14, 2024

TL;DR Heap is a good choice for churn analytics and it comes with features such as user segmentation analysis, behavioral analytics, user journey mapping, and cohort analysis. Heap is one of the most sophisticated product analytics tools available in the market. Let’s get started! But it isn’t without flaws.

Technical Review 52

Technical Review Software Review Churn Systems Review 52

User Pilot

MAY 22, 2023

Tracking cross-platform analytics is essential for product teams to see a complete view of customer behavior. It gives product teams a holistic view of user interactions with the product and helps them better understand their needs and pain points. SaaS customers are likely to use more than one device to access the product.

SaaS 98

SaaS User Experience Mobile Churn 98

User Pilot

DECEMBER 10, 2023

It focuses on improving relationships by analyzing your product and how people engage with it — all with the goal of providing a positive experience for customers. Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs.

Churn 52

Churn Software Review Technical Review Scale 52

User Pilot

JANUARY 26, 2021

If all the data we collect to create better products and customer experiences were trees, each company could plant its own forest. It helps product and product marketing teams piece together and analyze the cross-channel data to improve their touchpoints. But can you take action on those insights? But then what?

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

SaaStr

NOVEMBER 22, 2019

What does Travis advise founders when it comes to churn analysis? Travis Bryant: So I was in services at a software company and then had this pivot point to go either into product management or into sales and sales engineering. * Why does Travis believe net retention must always be the guiding North Star? ” Quote finish.

Underperforming Technical Team 166

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 166

User Pilot

JUNE 30, 2023

Customer data, product usage data, predictive analytics, and data collection/analysis tools are all essential to execute a successful customer experience personalization strategy. When it comes to real-time customer data, looking at product usage analytics tends to be the best approach.

Artificial Intelligence 98

Artificial Intelligence SaaS AI Machine Learning 98

User Pilot

JUNE 8, 2023

How can product and marketing teams leverage customer journey analytics to make data-driven decisions and build delightful customer experiences? The first step of customer journey analysis involves mapping out all the stages, actions, milestones, and touchpoints for each user persona. For example, you could analyze conversion rates.

Underperforming Technical Team 52

Underperforming Technical Team Customer Lifetime Value SaaS Software Review 52

User Pilot

MAY 29, 2023

In this article, we’ll show you what a customer engagement framework looks like, go over the five stages of customer engagement, and look at a few customer engagement strategies that you should use for your own SaaS products! Remember, the stickiest features on your product aren’t always the most visible.

Engagement 96

Engagement Software Review Systems Review Retention 96

Neil Patel

DECEMBER 24, 2020

Some services also report back the cause of any problem found. This option is excellent for a blog or if you are just starting in e-commerce. Pingdom integrates with plenty of third-party services, including Webhooks, Slack, and VictorOps, to further optimize reporting, incident management, alerts, and dashboard.

DevOps as a Service 145

DevOps as a Service Software Review GCP(Google Cloud Platform) Systems Review 145

User Pilot

FEBRUARY 27, 2023

You also need to consider your budget when choosing a product. TL;DR Customer feedback is any information provided by customers about their experience with a product or service. By harnessing customer feedback, you can see whether your product meets their needs, uncover user friction, and make your customers voices heard.

Software Review 52

Software Review Technical Review Onboarding Underperforming Technical Team 52

GetUplift

DECEMBER 12, 2021

I spent years researching the psychology behind purchase decisions and used that knowledge to develop a four step conversion optimization process deeply rooted in emotional marketing. They try to sell by enhancing their pricing, features and product but forget that the people behind the screen have a pain they’re trying to solve. .

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

Kellblog

FEBRUARY 2, 2023

Former Redpoint VC Tomasz Tunguz pointed out that product-led growth (PLG) firms are less profitable than sales-led growth firms, poking a hole in the “product sells itself” myth, and clouding dreams of liberation from costly S&M departments. End-to-end funnel analysis. The Crux becomes strategy book of the year.

Software Review 119

Software Review Development Team Review Underperforming Technical Team Scale 119

Intercom, Inc.

OCTOBER 17, 2019

It’s about this idea that there’s a core difference between the output of a product team and the business outcome generated. I’m joined in episode six of Intercom on Product, as always, by SVP of Product Paul Adams, who spoke about this topic at a recent conference. Des Traynor: Welcome to Intercom on Product.

Scale 119

Scale Sales Hiring Engineering Sales 119

User Pilot

FEBRUARY 27, 2023

TL;DR Collecting customer feedback is an important task for any product team. It helps you understand your users’ needs, the weaknesses of your product, and collect real-time usage insights to inform future feature and product decisions. 4) Ability to analyze the results – both quantitative and qualitative.

Software Review 52

Software Review Underperforming Technical Team Technical Review Onboarding 52