User Pilot

DECEMBER 22, 2023

A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. Marketing copy aims to promote the product and motivate users to buy it, so it uses engaging and emotionally evocative language. For example, run A/B and usability tests.

AI 95

AI Scale User Experience Onboarding 95

User Pilot

JUNE 15, 2021

For example, it’s so much easier to show value for an app like Slack as opposed to an enterprise software that requires a bunch of integrations prior to seeing any value. Having said that, we’ve studied several fast-growing SaaS products to give you the inspiration you need to nail that vital initial user onboarding experience.

Onboarding 145

Onboarding SaaS User Experience Software 145

User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Here are some examples of great sign-up pages. Sign-up form of Userpilot.

SaaS Payments 93

SaaS Payments Trends Payment Solutions Payment Methods 93

Intercom, Inc.

MAY 8, 2018

At Intercom, we decided to have our Demand Generation team look after Messenger on our website and our Product Marketing team look after Messenger inside our app. For our website visitors, our most important goal was to put product demo resources front and center. Position #2 Content Showcase app, linking to our product tours.

Payment Solutions 176

Payment Solutions Payment Methods Payments SaaS Payments 176

User Pilot

MARCH 23, 2021

If you’re a long-time product manager, you’ll know that your product walkthrough can make or break your SaaS business. The key objective of a good product walkthrough is to promptly direct the user to their first “Aha Moment,” thereby maximizing the odds of both activation and Day 1 retention. What is a Product Walkthrough?

Social Media 84

Social Media SaaS Onboarding User Experience 84

User Pilot

JANUARY 26, 2023

It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. Here’s your best chance to explain how your product meets your customers’ needs and solves their problems. Real-life examples of successful onboarding experiences by SaaS businesses.

Onboarding 93

Onboarding SaaS Customer Support Engagement 93

Sales Hacker

MARCH 8, 2024

A chance to tour (and maybe even race on?) Partner data (or second-party data) provides additional intel on customers and prospects, and can also inform your product and feature roadmap. You can then combine insights like product usage data and other analytics to drive decision-making. Early-bird tickets expire next week.

Scale 93

Scale AI Search Social Media AI 93

User Pilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively. moment and adopt the product.

SaaS 92

SaaS Onboarding Pricing Mobile 92

Neil Patel

FEBRUARY 22, 2023

For example, most people use general search terms and keywords to find travel information and rarely convert on the first visit. For example, include words related to your travel business’s services or products. Let’s look at some examples. However, some unique challenges face the travel sector.

Travel 81

Travel Strategy Social Media Technical Review 81

User Pilot

FEBRUARY 21, 2022

All product managers want to delight and engage their customers. An interactive user guide is a set of functionality helping customers understand how to use your product. Interactive user guides improve user onboarding and drive product adoption. Let’s look at two of the most common: 1 – Product tours.

SaaS 86

SaaS Onboarding Marketplace as a Service Engagement 86

User Pilot

OCTOBER 19, 2021

Although best known for its analytics , Pendo features two other toolsets that are of value to product marketing teams. There's a product tour system that guides users towards feature adoption. Pendo’s product tours allow you to build lightboxes, banners, tooltips, polls, success messages, and welcome screens.

Retention 83

Retention Onboarding Engagement Churn 83

User Pilot

MARCH 20, 2020

In-app guidance is a fancy way of describing the onboarding that happens within your product. Either it’ll be a product tour, or it’ll be an interactive walkthrough. I’ll explain where product tours fall short, and why interactive walkthroughs produce better results. Why product tours don’t offer in-app guidance.

Social Media 83

Social Media Onboarding Engagement SaaS 83

User Pilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both.

Onboarding 85

Onboarding Scale Customer Success Scaling 85

User Pilot

APRIL 28, 2022

Onboarding software is in high demand for SaaS product managers , and with good reason – the market is booming. Product tours and in-app guides are also important tools to increase engagement. Both products occupy the same market: onboarding new users. Both products are digital adoption platforms.

Onboarding 86

Onboarding Software Review SaaS Technical Review 86

User Pilot

NOVEMBER 28, 2022

Churn is the enemy of product growth. Customer churn occurs when customers cancel their subscription to a product or service. Sometimes users churn because of price issues – either you misled them with the value of your product, or they don’t think the value matches the price outright. Let’s get started.

Churn 89

Churn Software Review SaaS User Experience 89

User Pilot

JANUARY 23, 2023

Everyone has their own goals and challenges, and they want their product experience to be tailored to what they need. Real-time personalization helps you meet customer expectations while increasing product growth across the entire user journey. Real-life examples of personalization to inspire you. Let’s get started.

Software Review 91

Software Review Onboarding Social Media Engagement 91

User Pilot

OCTOBER 31, 2023

Wondering how to increase free trial conversion for your software product? TL;DR A free trial is a sales strategy that allows prospective customers to use your product for a limited time. A free trial is a sales strategy that allows prospective customers to use your product for a limited time. Trials can be tricky.

SaaS Payments 78

SaaS Payments Payment Methods Strategy Payment Solutions 78

User Pilot

JUNE 19, 2023

For user onboarding in digital products, product adoption platforms like UserGuiding , Chameleon , and Userpilot are more suitable. Userpilot Userpilot is a product adoption and onboarding platform that offers a range of features that enable you to develop in-app training materials for your users. What are these features?

Systems Review 84

Systems Review Management SaaS Education 84

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life. And your role at a customer success team?

SaaS Payments 77

SaaS Payments Strategy Payment Solutions SaaS 77

User Pilot

APRIL 10, 2021

There’s a high chance that not all of your customers have the same type of business, come from the same part of the world, or even use your product in the same way. If we assume that not all customers are the same, it would be futile to give all of them the same generic product tour (oh hey Intercom!). Source: me.me.

Social Media 96

Social Media Onboarding compliance Enterprise 96

User Pilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Help customers gain full value from your product. More than simply becoming repeat customers, loyal customers are delighted to offer positive feedback and recommend your product/service to others. Who are they?

Customer Lifetime Value 86

Customer Lifetime Value Retention Marketing Scale 86

User Pilot

JULY 14, 2022

We’ll start by looking at what user onboarding is, then look at why minimal viable onboarding is valuable, and finally how to implement it in your product. Minimum viable onboarding doesn’t just mean launching a basic product tour (long-winded, not targeted, not engaging). Ready to get started? Let’s dive in!

Onboarding 82

Onboarding User Experience Marketplace as a Service Social Media 82

User Pilot

OCTOBER 2, 2019

As we’re about to see from these 5 examples of interactive walkthroughs, engaging your users from the start is essential. In this article, we’re going to take a deep dive into 5 products that get their onboarding right. Each of these products uses interactive walkthroughs to guide their users all the way to product activation.

Onboarding 74

Onboarding Engagement Startup SaaS 74

User Pilot

MAY 14, 2020

Your customers won’t see any value from your product. Product adoption school: Early stage customer onboarding software. When a customer first starts using your product, they’ll be a little unsure. Email onboarding software will help engage these customers and bring them back to your product.

Onboarding 96

Onboarding Software Scale SaaS 96

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started?

Engagement 92

Engagement Metrics Strategy Churn 92

User Pilot

OCTOBER 8, 2021

We previously discussed them in our blog post about Pendo here. Retention shows you the percentage of customers who stick around relative to the first time they used your product. Each of these three options has its own dedicated product tour. Many SaaS businesses rate Pendo Analytics among the best in the industry.

Software Review 93

Software Review Systems Review Onboarding Retention 93

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life. And your role at a customer success team?

SaaS Payments 64

SaaS Payments Strategy Payment Solutions SaaS 64

User Pilot

JANUARY 8, 2020

We’ve always said that the key to successful onboarding is to guide your users to your product’s Aha! It’s when your users realize how much value they can get from your product. It sets expectations (it’ll take 3 minutes) and explains that you can choose between an interactive tour or videos.

Marketing 63

Marketing Onboarding Engagement Management 63

Sales Hacker

MARCH 1, 2024

A chance to tour (and maybe even race on?) Owned media refers to content distributed through a brand’s channels , including self-hosted video, company blogs, and email campaigns. Through these channels, you gain more valuable first-party data about customers and prospects to inform content and product decisions.

VP of Engineering 71

VP of Engineering Scale SaaS AI Search 71

Intercom, Inc.

APRIL 25, 2018

Powered by our knowledge base product , it suggested articles to people after they typed a message. Let’s look at some examples. Example 1: Messenger home focused on sales and marketing. And the Product Hunt app helps your company get noticed by encouraging upvotes from your biggest fans. Big product release?

Mobile 215

Mobile Subscription Payment Features Branding 215

Neil Patel

MAY 12, 2021

Another advantage with organic leads is these prospects are already interested in your product or service. In Facebook’s case, you can create customized lead ads , for example. If your product or service can solve them, sign up, interact with group members, and get conversations rolling. Paid leads are usually known as PPC ads.

Social Media 145

Social Media Trends Advertising Branding 145

User Pilot

MAY 23, 2023

We’ll cover how the customer experience is defined, where AI comes into the picture, how it can help engage your customers , and explore some specific tactics for leveraging artificial intelligence within your product. There are a huge number of examples to draw from across the SaaS world. Book a demo to learn more.

Artificial Intelligence 81

Artificial Intelligence AI SaaS Payments Payment Solutions 81

User Pilot

APRIL 23, 2021

It stands to reason when you think about how much time and money you spent building your product. Use an interactive product walkthrough 2. To address churn pre-emptively, creating helpful blog content and a knowledge base are essential activities. Use an interactive product walkthrough. How to calculate churn rate 1.

Churn 52

Churn SaaS Payments Payment Solutions Social Media 52

User Pilot

OCTOBER 26, 2021

It's in the interest of every SaaS team to ensure that any customer using their product experiences as much value as possible. Whether good, bad, or something in between, the sum total of the interactions a customer has with a product can be described as their "product experience." What is product experience?

Social Media 88

Social Media User Experience Onboarding Customer Lifetime Value 88

User Pilot

FEBRUARY 7, 2023

In this article, we’re going to dive deep into the types of in-app messaging, five best practices, and four real-world examples from successful SaaS brands. In-app messages are used to engage with users as they use the product, while push notifications are used to draw user attention back when they aren’t using the product.

Communication 94

Communication Onboarding User Experience Retention 94

User Pilot

JANUARY 13, 2021

And as we all know – the more personalized and relevant the onboarding flow, the faster your users understand the value of your product. As a result – you will get more users to the ‘ Aha moment! ’ (the realization of the value of your product) faster, thus reducing the Time To Value (TTV). Source: Kontentino.

SaaS 63

SaaS Social Media Onboarding SMB 63

User Pilot

MARCH 16, 2023

If you’re a product manager who doesn’t have a firm grasp over your customer onboarding cost, stop right there – you’re putting your business in danger. TL;DR Customer onboarding describes the process of showing your users how to get value from your product or service. Let’s get into it!

Onboarding 87

Onboarding SaaS Engineering Pricing 87