User Pilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. The app allows you to launch in-app surveys to collect qualitative and quantitative user feedback, including NPS data. However, please note that all surveys in the Free plan come with Pendo branding.

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SaaStr

NOVEMBER 1, 2021

David Skok of Matrix Partners and Key Banc have been doing an incredible SaaS startup survey for many, many years and the latest edition is out here. Only 41% of the SaaS companies in the survey use per-seat pricing. The survey includes infrastructure and B2D/API companies, so this isn’t a huge surprise.

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User Pilot

JANUARY 16, 2024

Task ChatGPT with identifying and formulating the best pricing strategy for your industry. Idea creation : Use ChatGPT to generate new feature ideas , campaigns, blog post topics, product differentiation ideas, and more. You can also use it to craft engaging blog posts, write simplified product documentation, etc.

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User Pilot

OCTOBER 29, 2023

WTP helps SaaS companies choose optimum prices for their products to maximize profit. Surveys enable you to collect vast quantities of customer data for more quantitative studies. The conjoint analysis simulates real-life situations where users have to choose between packages or plans made up of different features and prices.

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User Pilot

MARCH 25, 2024

There are many different ways to get this data, including: Collect direct customer feedback with in-app surveys One way to determine what customers feel about your brand is to ask them directly. You can do this by launching in-app surveys that measure customer satisfaction with smiley faces. Create surveys code-free with Userpilot!

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User Pilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. TL;DR Typeform is an online form-building tool for creating conversational surveys , quizzes, and more. Let’s begin!

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User Pilot

NOVEMBER 12, 2023

For instance, a user who spends time viewing the pricing pages for your higher plans or taking a free trial for an add-on feature is indirectly telling you they’re interested in upgrading. Use content like informative blog posts, product demos , and user reviews to address the needs of customers with buyer intent.

Scale 105

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SaaStr

APRIL 5, 2022

Gartner released its latest “Best Performing Marketing Channel” survey , and while it’s not as informative (to me at least) as its CIO and Cloud reports, there are a few interesting learnings: A few learnings on getting those MQLs: Email is #1. Email, done right, has always worked and continues to work.

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User Pilot

AUGUST 14, 2023

Different types of bias in surveys can lead you towards false conclusions. TL;DR Survey bias occurs when feedback deviates due to the influence of a surveyor or respondent leading to inaccurate feedback collection. What is survey bias? Here are a few issues that could result from survey bias: Inaccurate answers.

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Underperforming Technical Team Scale Technical Review Systems Review 93

SaaStr

OCTOBER 20, 2022

One thing that is clear is that public SaaS and Cloud stock prices are way down. They aren’t perfect, but given how many CIOs they interview — over 2,200 for this survey — they’re one of my favorite sources for what’s happening in 2023. So are we in some sort of downturn — or aren’t we?

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User Pilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Read on to find 12 important survey types and sample questions to ask.

Marketing 97

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SaaStr

DECEMBER 4, 2023

It could be price, product composition, or payment terms. You can solve for cash upfront with a third party, but you can’t solve for more customers at a higher price, so make that your top priority. ARR selling freelance management software offered multiple-tiered pricing to offset some impact of increasing prices by 56%.

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SaaS Payments Payment Services Payments Payment Features 206

SaaStr

OCTOBER 10, 2022

Conduct a seller confidence survey to ensure your representatives on the ground are confident in what they’re selling and how they’re selling it. This survey informs you about sellers’ overall confidence along with knowledge of pricing, expertise in value selling, discovery, and price negotiation comfortability.

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User Pilot

APRIL 14, 2023

To make the job a little bit easier, we’ve compiled a list of the 12 best adoption platforms, along with their use cases, features, and pricing. It’s great if your adoption platform allows you to create both quantitative and qualitative surveys, trigger them contextually and collect feedback passively.

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User Pilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. In this article, we take a close look at Intercom surveys and examine: What they are. It supports two survey types: long-form and short-form surveys. Long-form or Large format surveys.

Software Review 97

Software Review Scale Mobile Onboarding 97

User Pilot

JUNE 20, 2023

Popular validation techniques include online surveys , user interviews and focus groups, and fake door tests. Regular PMF surveys help teams to ensure that their product is still satisfying a valid user need. You can also get ideas about the direction of the market from industry blogs, reports, and publications.

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Underperforming Technical Team Social Media Scale Interviewing 98

ChurnZero

JANUARY 11, 2024

We’ve conducted an annual survey of customer success leaders for four consecutive years. We thought it would be useful to go back through all of the reports and curate a neatly organized list of statistics the survey has gleaned around the customer success budget. Survey data on 2021 customer success budgets Economic context: The U.S.

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User Pilot

JUNE 19, 2023

Apart from text docs, you can use the resource center to embed videos , webinars, checklists , and surveys. Userpilot pricing The company offers 3 pricing plans. The resource center functionality is available in the Growth and Enterprise plans, which have custom usage and pricing. Userpilot resource center.

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User Pilot

MAY 3, 2023

We also check out Pendo’s pricing plans and what its users think about it. Pendo offers 4 pricing plans, including a free one. The other plans have custom pricing but are said to be pricey, which is one of Pendo’s main cons. In short, you can use it to create and launch surveys. They come with custom pricing.

Software Review 98

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User Pilot

JULY 20, 2023

Weak customer relationships (resulting from not listening through regular customer feedback surveys ). Identify at-risk customers using NPS surveys. Gather insights from churned customers with in-app surveys. Price: Sudden price increases without proper explanation almost always result in churn. Source: Zonka.

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Churn SaaS Payments Payment Solutions Payments 98

Intercom, Inc.

APRIL 4, 2022

Surveys – don’t just ask customers opinions, act on them. With Intercom Surveys, businesses can capture and act on customer feedback all within Intercom. Save survey replies and use the data to trigger campaigns, drive engagement, and optimize response rates. So sit back, relax, and let us show you our latest releases.

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User Pilot

JUNE 30, 2023

This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. Known for its budget-friendly pricing , Rytr enables the creation of high-quality content such as blog posts, emails, and social media captions.

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User Pilot

JULY 18, 2023

The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money. Pay attention to support and customization, and make sure it has the right templates, integrations , and scalable pricing plans.

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User Pilot

APRIL 18, 2023

We can all recognize good survey questions when we see them. In this article, we discuss different types of questions, and how to write good surveys. In this article, we discuss different types of questions, and how to write good surveys. TL;DR A good survey question is clear, concise, and appropriate. Let’s begin!

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User Pilot

MARCH 27, 2024

Collecting navigation feedback with surveys to refine and improve secondary navigation based on user insights. Qualtrics's combined secondary menu Qualtrics’s website features a large combined menu that’s well structured by categories such as products, resources, and pricing. Creating in-app surveys with Userpilot.

User Experience 105

User Experience Pricing Engagement Mobile 105

User Pilot

FEBRUARY 26, 2023

Looking for some great customer retention survey questions to include in your feedback form? Customer retention surveys are the lens through which you can see how people are feeling about your brand. Trigger customer surveys contextually when it makes sense in the user journey. Ask one question at a time to avoid survey fatigue.

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User Pilot

APRIL 21, 2024

Here’s an example of our MOFU blog post about improving user activation. Userpilot blog post. For example, you run paid ads to drive traffic to your product-led blog posts. This leads to a 2-question welcome survey that Surfer uses to help you choose the right pricing plan. An Ahrefs blog post.

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User Pilot

AUGUST 5, 2023

There are 3 types of NPS survey responses: Promoters give a score of 9 – 10 and are likely to advocate for your products to others passionately. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Scale 98

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User Pilot

JUNE 12, 2023

Start with building an understanding of what your users’ goals are with surveys. 1 – Collect user goals through welcome surveys You can’t design an onboarding flow that helps users realize their goals if you don’t know what they’re trying to achieve in the first place. Next up, it gets even more granular.

Onboarding 97

Onboarding SaaS Education Engagement 97

User Pilot

FEBRUARY 24, 2023

Userpilot is an alternative adoption tool that offers more comprehensive analytics features at a lower price point. With Userpilot, you can also use company data and survey results, including quantitative and qualitative NPS responses to create segments. The NPS dashboard in Userpilot is more detailed. What is Appcues?

Software Review 98

Software Review Engagement Onboarding Pricing 98

User Pilot

JULY 31, 2023

Each comes with an overview of its features plus pricing. Pendo pricing Despite the free plan, Pendo is not cheap. High cost – Intercome charges per team member seats and the number of customers you reach, which builds up quickly. Resource center for on-demand support Userpilot resource center.

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User Pilot

MARCH 17, 2023

Product needs are based on price, product features, usability , and product performance. Customer surveys are great for getting direct feedback from customers at each stage of the customer journey to assess their needs. You need to be mindful of your price so that your customer can afford your product and you can still make a profit.

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User Pilot

MAY 18, 2022

Pendo’s yearly pricing can cost as high as $15K for the Pro plan and $50K on the Enterprise plan. The best Pendo alternatives in terms of pricing and use cases are Userpilot and Hotjar. Customer satisfaction and user sentiment data are collected through CSAT and NPS surveys. Pendo Feedback pricing. Pendo pricing.

Software Review 98

Software Review Pricing Enterprise Onboarding 98

User Pilot

MARCH 16, 2023

Looking for an in-depth review of UserGuiding pricing so you can understand whether it’s the right choice for you? Finding a product that not only suits your business needs but also delivers value at the right price can be daunting. UserGuiding’s pricing plans. UserGuiding’s dashboard. How much does UserGuiding cost?

Pricing 98

Pricing Software Review Technical Review Onboarding 98

User Pilot

MARCH 9, 2023

You can use Pendo Polls to collect basic feedback but surveys and NPS tools are not covered. Its Traction plan gives access to checklists , resource center, NPS surveys , advanced segmentation , integrations , and webhooks. What other pricing plans does Pendo offer? Appcues is a better option than Pendo for mobile apps.

Software Review 98

Software Review Technical Review Systems Review Scale 98

User Pilot

JULY 18, 2023

Price increases. Use churn surveys to understand what went wrong. Price increases: Price increases are tricky. Measure loyalty through NPS surveys —your loyal customers are promoters that give you a 9 or 10 NPS rating. You can create personalized onboarding by using a welcome survey to collect new user data.

Churn 98

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Blulogix

MARCH 21, 2024

Surveys, customer advisory boards, and regular review meetings can provide invaluable insights for service improvement. A positive support experience can turn potential churn into renewed commitment. Actionable Insights: Use customer feedback to drive continuous product and service enhancements.

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