SaaStr

FEBRUARY 15, 2024

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. Enterprise software–at all stages and check sizes–with a focus on SaaS, Security, Infrastructure and, of course, with an integrated AI strategy. Check that out here.

Scale 230

Scale Software Review Payment Features AI 230

SaaStr

DECEMBER 28, 2023

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. The company is an AI platform that empowers teachers to give instant, personalized feedback to students, based in San Francisco. Check that out here. Why did you do the deal?

Technical Review 205

Technical Review Software Review Payment Solutions Venture Capital 205

SaaStr

JANUARY 11, 2024

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. What’s the #1 bit of advice you’d give to SaaS founders today? We had a great one last week with Erica Brescia, Managing Director at Redpoint Ventures. Check that out here.

Technical Review 269

Technical Review Scale Management Sales Hiring 269

SaaStr

JANUARY 25, 2024

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. Our most recent disclosed investment is in Pika.art, a company redesigning the entire video-making and editing experience utilizing AI. Check that out here. Why did you do the deal?

Marketplace as a Service 229

Marketplace as a Service Venture Capital Entertainment Construction 229

SaaStr

AUGUST 26, 2023

The first myth is that working with data is hard, but John emphasizes that anyone can start working with data by leveraging their business knowledge. Every Wednesday we bring you the best speakers in SaaS. Every Wednesday we bring you the best speakers in SaaS.

Technical Advisors 213

Technical Advisors Data Technical Review Sales Hiring 213

SaaStr

JANUARY 12, 2024

Is it the end of an era for customer success in SaaS? We just wrote up how some of the biggest changes of SaaS are now coming, specifically in Customer Success and Sales. Back in 2015, when didn’t have the data or NRR or GRR of 115 public SaaS companies. Some other key learnings included: The power of the SaaS model.

Sales Hiring 242

Sales Hiring Customer Success Scale AI 242

SaaStr

SEPTEMBER 27, 2023

Given the massive downturn that started 18 months ago, many SaaS founders are nervous about what it takes to raise capital in SaaS in 2023 / 2024. Christoph Janz, General Partner of Point Nine Capital, shares what it takes to raise capital in SaaS, overall investment activity in 2023, and how to develop a convincing AI strategy.

AI 188

AI Underperforming Technical Team Cloud Strategy 188

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

Customer Success 52

Customer Success Scale Technical Review AI Search 52

SaaStr

FEBRUARY 7, 2023

1,000 SaaS CEOs, Founders, Revenue Leaders, and VCs will join us for 1.5 Braindates are 1:1 and small group networking sessions designed for you to share knowledge and network with like-minded SaaS leaders during SaaStr Europa. Straight from a SaaS CCO with Yellow.ai’s CCO with Shekar Murthy, Chief Customer Officer at Yellow.ai

VP of Engineering 238

VP of Engineering Technical Cofounder Outsourcing Services CTO Coach 238

SaaStr

MARCH 22, 2024

Different Pathways to CRO For Jane Kim, former CRO of CircleCl,, she used to work in finance before transitioning to SaaS. After switching to SaaS, she started as an SMB sales leader with no prior management or SMB sales experience. During her time in finance, she did multi-million dollar deals with 12 to 18-month deal cycles.

Scale 236

Scale Underperforming Technical Team SMB Finance 236

SaaStr

FEBRUARY 7, 2024

For context to kick us off, some of the top SaaS companies have 41% lower CAC than the rest. Another example, for them, would be when a company starts using another tool in the eComm SaaS world, either competitive or complementary to their product. In this playbook we’ll share: Automated outbound at-scale strategies.

Scale 225

Scale Sales Hiring Strategy Marketing 225

User Pilot

FEBRUARY 25, 2024

Similarly, generative AI applications are helping speed up UX writing and enhance data analytics. Personalized experiences are becoming standard in the SaaS world. More users are adopting micro-SaaS products for the specialized value and low cost that they offer. Accessibility features are making UX design more inclusive.

SaaS Payments 96

SaaS Payments Trends Payment Solutions Payment Methods 96

Sales Hacker

SEPTEMBER 8, 2023

Share Where SaaS is and Where SaaS Will Be in 2024 This newsletter draws inspiration from one of our favorite talks at SaaStr from David Sacks’s (GP of Craft Ventures) with Jason Lemkin on Where SaaS is and Where SaaS will be in 2024. High vs Low Margin SaaS Models Software is an inherently high-margin business.

Artificial Intelligence 90

Artificial Intelligence SaaS AI Generative AI 90

SaaStr

JULY 31, 2020

Founded in 2015, Chorus operates a SaaS platform that provides valuable insights from conversations – say with calls, video conferences and emails — for revenue teams. The technology is based on leveraging AI (Artificial Intelligence) models and algorithms. Chorus’s AI has reveled some interesting insights from the data.

Scale 351

Scale Artificial Intelligence Payments Payment Services 351

Totango

JANUARY 22, 2024

Additionally, our CAB members are buzzing about AI. Half of them predict that the excitement and potential for AI usage within CS teams and application in CS software will continue to build. Half of them predict that the excitement and potential for AI usage within CS teams and application in CS software will continue to build.

Customer Success 95

Customer Success Generative AI Scale AI 95

SaaStr

DECEMBER 29, 2022

At Maxio , we help B2B SaaS companies unlock their next stage of growth. Our financial operations platform is designed to meet the unique financial challenges of B2B SaaS, including billing, subscription management, revenue and expense recognition, and SaaS analytics. Vendr is forever changing how companies buy and renew SaaS.

Scale 210

Scale Underperforming Technical Team B2B AI 210

Sales Hacker

MARCH 8, 2024

GTMnow is the media extension of GTMfund – sharing insight on go-to-market from working with hundreds of portfolio companies backed by over 350+ of the best in the game executive operators who have been there, done that at the world’s fastest growing SaaS companies. Sponsor love: The ELG Conference. Early-bird tickets expire next week.

Scale 95

Scale AI Search Social Media AI 95

User Pilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Artificial Intelligence 80

Artificial Intelligence AI Machine Learning SaaS 80

SaaStr

AUGUST 13, 2022

The Cadence: How to Turn Your SaaS Startup into an Army with Craft Ventures General Partner David Sacks. #23. The SaaS Org Chart by Series with David Sacks, Co-founder and General Partner at Craft Ventures. #22. Growing & Scaling SaaS Businesses from $1M to $500M in ARR with Intercom CEO Karen Peacock. #20.

Scale 206

Scale AI Innovation Scaling 206

User Pilot

MAY 23, 2023

The rise of AI is grabbing headlines across the globe at the moment and the world of customer experience is no less. In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. Using AI and machine learning within your SaaS can bring huge benefits.

Artificial Intelligence 84

Artificial Intelligence AI SaaS Payments Payment Solutions 84

User Pilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs).

AI 93

AI Customer Success ChatGPT Management 93

Sales Hacker

MARCH 1, 2024

GTMnow is the media extension of GTMfund – sharing insight on go-to-market from working with hundreds of portfolio companies backed by over 350+ of the best in the game executive operators who have been there, done that at the world’s fastest growing SaaS companies. Why are SaaS companies embracing it?

VP of Engineering 72

VP of Engineering Scale SaaS AI Search 72

SaaStr

JULY 8, 2022

How Leveraging Partnerships Can 2x Your Growth with Gorgias CEO Romain Lapeyre. Veeva: The Biggest Vertical SaaS Success Story of All Time with Founder/CEO Peter Gassner. 30,124 of you tuned into this SaaStr Classic sessions, really one of the best of all time in terms of how to get a true enterprise SaaS off the ground.

VP of Engineering 235

VP of Engineering Scale Outbound Sales Team SMB 235

User Pilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. AI chatbots can help you save time and resources by automating customer engagement. Let’s start!

Trends 95

Trends Engagement Artificial Intelligence Machine Learning 95

Incredo

JANUARY 21, 2020

Conversational marketing has conquered the SaaS industry long ago. Yes, this is from our website) What does it actually mean to leverage conversational marketing? What is making conversational marketing a success? Businesses are still using email marketing, social media marketing, even PPC ads for their SaaS.

Marketing 313

Marketing SaaS Social Media Customer Support 313

Blulogix

FEBRUARY 24, 2024

Revolutionizing Revenue: What is the Role of AI and Machine Learning in Agile Monetization? Automated Customer Lifecycle Management: From onboarding to renewal, AI automates key aspects of the customer lifecycle, delivering timely, personalized interactions at every touchpoint.

Artificial Intelligence 52

Artificial Intelligence Machine Learning AI Search AI 52

Blulogix

DECEMBER 21, 2023

Brace yourselves for a whirlwind of AI-powered personalization, dynamic pricing ecosystems, and real-world success stories that will ignite your imagination and leave you eager to join the UBP revolution. This is the magic of AI-powered personalization. Subscription Billing 1. Dynamic discounts: Forget static tiers.

AI Search 59

AI Search AI B2B Marketplace as a Service 59

User Pilot

APRIL 28, 2023

Unless you’ve lived in a cave for the last year or so, you must have witnessed the shockwaves that AI is sending through the SaaS space. The article explores how you can use AI user onboarding to drive your product success. AI can be used at all stages of user onboarding. What is AI user onboarding?

Artificial Intelligence 80

Artificial Intelligence AI Onboarding Machine Learning 80

User Pilot

NOVEMBER 2, 2023

You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. Let’s dive right in!

Strategy 93

Strategy Marketing Social Media AI Search 93

Unbounce

JANUARY 13, 2022

To survive the pandemic in 2020, most companies were focused on simply getting their businesses online. According to Twilio , COVID-19 accelerated companies’ digital communications strategies by six years. Thanks for the lessons, 2021. Here’s how we’ll use ‘em in 2022. 7 Marketing Trends You Gotta Know About For Your 2022 Strategy. Source: Jigsaw.

Marketing 144

Marketing AI Machine Learning Artificial Intelligence 144

User Pilot

JUNE 30, 2023

Customer engagement lies at the heart of every thriving SaaS product. In this article, we will delve into the top 12 strategic customer engagement tactics and then look at some of the leading customer engagement examples in the SaaS industry. Leverage AI technologies , like chatbots or assistants, to enhance user engagement.

Engagement 78

Engagement Entertainment AI Customer Lifetime Value 78

Buffer Resources

JULY 11, 2023

This is why I  launched a blog as my content headquarters. And I knew how to leverage the power of Search Engine Optimization (SEO) to target keywords with proven search volume and intent. In five months, my blog has generated over 25,000 clicks and 1.62 The odds were stacked against me as I lacked time or funds.

Payments 73

Payments Social Media Systems Review AI Search 73

Totango

SEPTEMBER 1, 2022

Why Your QBR SaaS Model Needs an AI Makeover. Quarterly business reviews (QBRs)[LINK] have become a standard practice for software providers, but today’s QBR SaaS model is rapidly transforming. Here we’ll show you how to update your SaaS QBR strategy to keep up with the latest technology and best practices.

Technical Review 98

Technical Review Artificial Intelligence SaaS Software Review 98

Buffer Resources

APRIL 22, 2024

Certain sub-niches and communities thrive on Twitter—think spaces that change rapidly, like investing, SEO, cryptocurrency, SaaS, and global news. A layer deeper, we see how the events accelerated new trends that shape our world today, like the rise of solopreneurship. A solopreneur is any business driven exclusively by one person.

Social Media 106

Social Media Scale Growth Hacking Headcount 106

How To Buy Saas

APRIL 5, 2024

Software as a Service (SaaS) has quickly become one of the primary models for offering software applications over the internet, and SaaS Development Frameworks provide developers with a methodical way of building and deploying these cloud apps efficiently while guaranteeing scale, reliability, and security of them.

Artificial Intelligence 40

Artificial Intelligence Machine Learning AI K8S orchestration (Kubernetes) 40

SaaStr

JANUARY 29, 2021

The company used to leverage data from social media to offer marketing and sales contacts for companies and was bringing in $7.5 Enter your email below for the latest SaaStr updates. Email * The latest SaaStr updates straight to your inbox. Many of the early competitors really didn’t understand the needs of SDRs and sales teams enough.

Scale 266

Scale Social Media SMB AI 266

User Pilot

DECEMBER 22, 2023

AI-writing assistants are excellent tools for repurposing product documentation and content or refining existing microcopy. In Userpilot, you can use AI to create microcopy for in-app messages and onboarding flows. Let’s get right to it! When writing microcopy for UI, prioritize clarity over creativity. Get the demo to see how!

AI 98

AI Scale User Experience Onboarding 98