User Pilot

AUGUST 14, 2023

With more players entering the SaaS market and the growing use of digital technology in marketing, traditional marketing alone cannot sustain your business. You need to know what in-app communication to implement to attract, engage, and retain a bigger customer base while maximizing revenues. In-app help resources for users.

Growth Marketing 88

Growth Marketing SaaS Payments Strategy Payment Methods 88

User Pilot

MAY 16, 2023

Getting paying customers for your SaaS business can be a challenging and complicated endeavor. However, the time-tested strategy of SaaS email marketing has proven to be a reliable method of driving product growth. What is SaaS email marketing? Why is email marketing important in SaaS? Below are the main ones: Engagement.

Strategy 74

Strategy Marketing SaaS Onboarding 74

User Pilot

APRIL 14, 2023

A good adoption solution requires an engagement layer for in-app guidance. Most of the platforms offer a solid engagement level and enable you to collect user feedback in-app. Most of them are limited to goal tracking and in-app experience performance tracking. Maybe something completely else? Book the demo!

SaaS 93

SaaS Onboarding Pricing Mobile 93

User Pilot

JUNE 28, 2023

With solid in-app marketing strategies, you’ll keep users engaged, help them experience your product’s value, and increase long-term retention. But the big question remains: how do you know what in-app communication to implement and when to trigger them in the user journey? What is in-app marketing?

Strategy 87

Strategy AI Search Marketing Software Review 87

User Pilot

JUNE 30, 2023

Content localization is absolutely essential for SaaS companies. Our article provides guidance for SaaS teams on how to effectively localize their content. Benefits of localized content for SaaS companies include extending the market reach and improving customer experience and satisfaction. Let’s get right to it.

SaaS Payments 81

SaaS Payments Outsourcing Services Payment Solutions Payment Services 81

User Pilot

JUNE 22, 2023

A good customer churn rate is 3% or less for SaaS companies. Using in-app surveys to collect and analyze customer feedback. To reduce churn rate , you can follow practical tactics like: Personalize customer experience from the start by tailoring onboarding and in-app guidance. What is a good customer churn rate?

Churn 84

Churn Retention Onboarding Engagement 84

User Pilot

JULY 31, 2023

SaaS startups can use WalkMe to onboard customers , keep them in the loop about product changes, and provide ongoing support inside the product. SaaS startups can use WalkMe to onboard customers , keep them in the loop about product changes, and provide ongoing support inside the product. Let’s dive in, shall we?

Pricing 86

Pricing AI Education Onboarding 86

User Pilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. Why should SaaS companies go for the value-based growth strategy?

Strategy 95

Strategy SaaS Customer Lifetime Value Education 95

User Pilot

AUGUST 6, 2023

An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses. You can trigger automatic in-app messages contextually to improve feature discovery and provide in-app guidance. Why implement marketing automation in your SaaS?

Marketing 85

Marketing SaaS Social Media Onboarding 85

User Pilot

MAY 21, 2023

Proactive help may be what is setting the bar for successful SaaS companies. Nowadays, it’s not enough for SaaS companies to provide their users with the necessary features and services and help them out when they have questions. This article will show you some practical ways you can implement proactive support in your SaaS.

Education 88

Education Customer Support Social Media Onboarding 88

User Pilot

JUNE 8, 2023

As a result, you get the key that opens the door to a treasure of product growth insights for your SaaS business. After setting onboarding goals, tracking user interaction with in-app guidance elements will optimize the onboarding process to increase activation rates. Why should you collect event data?

SaaS Payments 83

SaaS Payments Data Payment Solutions Payments 83

User Pilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. Incorporating videos into in-app experiences is an engaging way to educate users. Let’s start!

Trends 95

Trends Engagement Artificial Intelligence Machine Learning 95

User Pilot

FEBRUARY 25, 2024

Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. No-code tools are making complex tasks simple, such as building in-app product tours. Personalized experiences are becoming standard in the SaaS world.

SaaS Payments 95

SaaS Payments Trends Payment Solutions Payment Methods 95

User Pilot

JUNE 30, 2023

Most SaaS companies know that customers expect a personalized experience across multiple channels. TL;DR Personalization in SaaS relies on using customer insights to create tailored experiences that better align with your customer base. 13 Customer experience personalization examples in SaaS.

Artificial Intelligence 83

Artificial Intelligence SaaS AI Machine Learning 83

User Pilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? Build in-app guidance to prompt discovery and engagement. Provide in-app self-service support to reduce friction. Constantly collect feedback with in-app surveys and act on it. Deliver contextual product education and guidance.

Strategy 84

Strategy Software Review Business SaaS 84

User Pilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? It helps create in-app experiences to optimize user conversions. Try Userpilot and Take Your In-App Experiences to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a conversion path and why is it important?

SaaS Payments 83

SaaS Payments Payment Services Payment Methods Payment Solutions 83

User Pilot

FEBRUARY 28, 2023

TL;DR User onboarding is the process of showing new customers how to use your product with in-app guidance elements such as checklists, tooltips, and hotspots. To build a SaaS onboarding flow, start by defining essential touchpoints in the customer journey. They need guidance to reach AHA moments and become activated.

Software Review 92

Software Review Onboarding SaaS Social Media 92

User Pilot

JULY 17, 2023

TL;DR 10 best practices for great customer service: Offer in-product guidance to remove friction and decrease the need for support. Provide self-service support through an in-app resource center. Provide proactive in-app guidance by automatically launching interactive walkthroughs , tooltips , or modals based on user actions.

AI Search 83

AI Search Business Social Media AI 83

User Pilot

APRIL 14, 2023

Having an effective SaaS onboarding strategy is essential to user success and, by extension, customer retention. In this article, we’ll go over why you need a SaaS customer onboarding strategy, the key components of a successful customer onboarding process, and how to create your customer onboarding strategy in 10 steps.

Onboarding 91

Onboarding Strategy Technical Review Software Review 91

Totango

NOVEMBER 8, 2023

Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience. What is Mixpanel?

Data 93

Data Finance Enterprise Interviewing 93

User Pilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. Offer self-service support via in-app resource centers.

Customer Success 92

Customer Success Strategy Customer Lifetime Value SaaS 92

User Pilot

JANUARY 14, 2023

Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. Successful customer education program examples in SaaS. New users need guidance to understand how your product functions and how to make the most of each feature. Asana self-serve guides.

Education 95

Education SaaS Onboarding Customer Success 95

User Pilot

FEBRUARY 25, 2024

From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Identify friction areas.

SaaS Payments 93

SaaS Payments Payment Services Payment Methods Payment Solutions 93

User Pilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. What is a SaaS learning management system? A SaaS LMS is a cloud-based LMS.

Systems Review 86

Systems Review Management SaaS Education 86

User Pilot

JULY 11, 2023

TL;DR The best customer experience videos about user onboarding include: A Userpilot video about SaaS onboarding (with an AI-generated avatar). If you run a SaaS, feel free to book a Userpilot demo to see how you can offer outstanding customer service. One of which is about creating the best SaaS onboarding experience.

Technical Review 77

Technical Review Onboarding Mobile Retention 77

Subscription Flow

DECEMBER 20, 2023

Navigating the bustling SaaS landscape without a reliable CRM system is similar to one being like a child who is attempting to learn a skill without the helpful guidance of a teacher. The majority of the time, SaaS companies are involved in business-to-business sales. What are the Benefits of SaaS CRM?

Payment Solutions 59

Payment Solutions Payment Services Payments SaaS Payments 59

User Pilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing.

Retention 95

Retention Metrics Strategy Scale 95

User Pilot

JUNE 25, 2023

But how exactly do you leverage the goldmine of customer experience data to grow your SaaS? In this post, we’ll take you through the ins and outs of smart product analytics and in-app surveys—so you can combine them to collect and leverage insights to cultivate product growth. What are customer experience insights?

Software Review 83

Software Review Scale SaaS Onboarding 83

User Pilot

DECEMBER 22, 2023

TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. Let’s get right to it!

AI 96

AI Scale User Experience Onboarding 96

User Pilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. What is SaaS customer onboarding?

Onboarding 95

Onboarding SaaS Customer Support Engagement 95

User Pilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. Trigger tooltips to provide contextual guidance at relevant moments and prompt customer interaction.

SaaS Payments 93

SaaS Payments Payment Solutions Payment Services Payment Methods 93

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. They can take several forms, including: In-app guides. Video tutorials and transcripts.

Engagement 105

Engagement Onboarding Artificial Intelligence Social Media 105

User Pilot

APRIL 26, 2023

Because it’s one of the best ways to improve customer retention and grow faster in SaaS. What the best customer data platform is for SaaS companies. Collect customer satisfaction data with in-app surveys , including CSAT surveys and NPS surveys. 6 ways to collect and analyze customer data.

Data 96

Data Data Analysis Software Review SaaS 96

User Pilot

JULY 30, 2023

To improve user retention, you can use Userpilot to execute the following strategies: Offer contextual in-app guidance. Both acquisition and retention costs are key SaaS metrics and equally important aspects of your customer acquisition and retention efforts. Track and analyze user behavior. Customer acquisition cost formula.

Acquisition 82

Acquisition Retention Customer Lifetime Value User Experience 82

User Pilot

MARCH 27, 2023

Plus, learn the proven strategies that help SaaS companies increase their customer adoption rates. Host webinars to showcase the value of advanced features and promote new features with in-app messages. Provide in-app self-service to support customers 24/7, and use surveys to measure customer success adoption.

Metrics 84

Metrics Strategy Customer Lifetime Value Innovation 84

User Pilot

JUNE 9, 2023

Here are the ways you can segment onboarding messages to personalize the customer experience: Segmenting new users helps you send relevant, customized in-app messages. Analyzing feature usage helps you identify features with high/low engagement and provide in-app guidance to improve feature engagement.

Onboarding 70

Onboarding SaaS User Experience Engagement 70

User Pilot

JUNE 8, 2023

Next, you need to collect relevant data from various sources, like web traffic or in-app product usage. Both Amplitude and Google Analytics are robust analytics tools for tracking user behavior in web and mobile apps but they lack the engagement layer to act on the insights. After that, analyze the data collected via various channels.

Underperforming Technical Team 80

Underperforming Technical Team Customer Lifetime Value SaaS Software Review 80