Tom Tunguz

OCTOBER 13, 2013

Anyone who has ever penned a blog post has asked, how long should this post be to maximize viewership? I’ve written 256 posts in the past 18 months and I sought to understand the impact of word count on every metric I could measure: page views, time on site, time on page, bounce rate, exit rate, retweets and favorite activity.

Metrics 100

Metrics Engagement Data 100

User Pilot

MARCH 17, 2024

This makes it much easier to extract insights from your analysis compared to looking at mere numbers. A digital marketing dashboard provides a thorough understanding of the impact of your marketing strategy on metrics like conversion rates and digital engagement. In this article, we’ll discuss 10 analytics dashboard examples.

Social Media 98

Social Media Data SaaS Scale 98

User Pilot

JUNE 19, 2023

What is cohort retention analysis? TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. What is cohort retention analysis? Let’s get right to it!

Retention 98

Retention Social Media Customer Lifetime Value Acquisition 98

User Pilot

MAY 29, 2023

Reading retention tables is just the tip of the iceberg when analyzing customer retention, and many other beneficial retention analysis alternatives are available. In this article, we’ll go through how to read a retention table and explore different retention analysis alternatives. over specific time frames.

Retention 97

Retention Trends Engagement Churn 97

SaaStr

OCTOBER 31, 2022

The cost itself often isn’t even that important vs the overall scope and impact of the project. Help do an honest competitive analysis in a way that saves the buyer time. Mediocre sales reps focus way too much on the buying, and not enough on the deploying. That’s what customers care about. Not just plays games.

Sales 267

Sales 267

SaaStr

AUGUST 26, 2023

The third myth is the notion of scarcity, and John highlights the resources and solutions available for data analysis. The speaker emphasizes that improvement, not perfection, is key, and even small improvements in metrics can have a significant impact. Every Wednesday we bring you the best speakers in SaaS.

Technical Advisors 208

Technical Advisors Data Technical Review Sales Hiring 208

SaaStr

SEPTEMBER 1, 2023

Basically Zero Macro Impacts the Past Few Years While eCommerce has had its own bumpy path since March 2020, it hasn’t impacted Klaviyo much. But diversifying off Shopify would be almost impossible for them — or most of the other leads in B2B ecommere SaaS.

Scale 231

Scale SMB Sales Hiring Interviewing 231

SaaStr

APRIL 3, 2023

We did an analysis of how overall dilution impacts some of the most successful portfolio companies that have also raised a lot of cash a ways bacl. At Adobe Sign / EchoSign my answer was only to raise $8m, get to cash-flow positive with much of the money still left in the bank, and sell for an exponential multiple.

Startup 257

Startup Banking Scaling SaaS 257

Nimble - Sales

OCTOBER 30, 2023

In fact, “95% of consumers say customer service impacts their brand loyalty, naming easy access, self-service, and professional agents as important factors” (NICE). However, […] The post Customer Support vs. Customer Service: A Comparative Analysis appeared first on Nimble Blog.

Customer Support 56

Customer Support Branding Strategy Business 56

FastSpring

MAY 14, 2024

Letting us know how the issue impacts your work helps us prioritize its severity. When it comes to sophisticated data analysis and tag management, Google Analytics 4 (GA4) and Google Tag Manager (GTM) are the dynamic duo that every business needs. Did you recently install new software or update your settings? How Is This Affecting You?

Payment Methods 78

Payment Methods Customer Support Payments SaaS Payments 78

SaaStr

JUNE 17, 2023

In this post, we’ll share the learnings from SaaStr CEO and Founder Jason Lemkin’s frontline analysis of the current state of the market in 2023, and distill down into why we’re now in the era of efficient growth in SaaS. One such deal that Jason points out was Salesloft’s $2.5

Venture Capital 219

Venture Capital Scale Technical Review Software Review 219

SaaStr

APRIL 5, 2023

In this week’s CRO Confidential episode, Blond talks to one of the best revenue operations leaders on the planet, Cherishma Shah, where she shares insights into the Rev Ops role, why your startup might need one, and how to maximize impact with this powerhouse position. And not just the content of enablement but the process of it.

Sales Hiring 193

Sales Hiring Education Scale Strategy 193

User Pilot

MAY 2, 2024

This makes planning and budgeting easier and has a long-term impact on growth and innovation. Like interactive walkthroughs, in-app patterns, video tutorials , training courses, how-to guides, and product-led blog posts. For example, path analysis enables you to visualize all their actions before they churn. 5-25 times.

Retention 111

Retention Metrics Strategy Scale 111

Blulogix

JANUARY 8, 2024

Selecting the right subscription billing platform is a strategic decision that can significantly impact your business’s success. Churn Analysis: Identify factors contributing to churn and take proactive measures to reduce it. BluIQ’s analytics tools offer churn prediction and analysis.

Payments 52

Payments Payment Features Payment Services Subscription 52

User Pilot

MARCH 26, 2023

Trying to conduct a conversion funnel analysis to find out why your sales conversion rates are still not up to the mark? Conversion funnel analysis tracks a customer’s journey from the initial point of contact to the final conversion point. What is a conversion funnel analysis? You’ve come to the right place!

Underperforming Technical Team 98

Underperforming Technical Team User Experience Customer Lifetime Value Retention 98

User Pilot

JUNE 6, 2023

Segment analysis allows you to find common patterns in the behavior of similar users, for example, the factors that cause customer dissatisfaction. Cohort analysis looks for patterns in the behavior of users who signed up at the same time. Trends analysis tracks long-term changes in user behavior to guide product roadmap development.

Data 88

Data User Experience Churn Retention 88

SaaStr

NOVEMBER 21, 2022

Through qualitative and quantitative analysis, your team can then narrow down to a sharper ICP. . Understanding your ICP is a foundational and organization-wide decision because it impacts your downstream sales and marketing efforts. . Finding your ICP starts with broad strokes, finding a few customers, and talking to prospects.

Payments 184

Payments Payment Methods Embedded Payments Scale 184

Neil Patel

DECEMBER 29, 2022

A technical SEO audit is a comprehensive analysis of your website’s technical aspects that could negatively impact your website’s search engine position. However, you can use tools like HubSpot’s WebGrader, Screaming Frog, or Moz for a detailed analysis. Once you have a full analysis, you can address any issues one-by-one.

Software Review 97

Software Review Technical Review Mobile Engineering 97

ChurnZero

MARCH 10, 2023

After playing around with our new CS AI tool and gathering product tips and tricks from the industry at large, the above is what we produced as an introduction for this blog. Prompts make perfect The day-to-day of a CS professional is more dynamic and varied than one blog post prompt, but the basic tenets of AI writing are the same.

AI 98

AI Customer Success Technical Review Generative AI 98

User Pilot

MAY 14, 2023

Google Analytics is a free web analytics tool that allows you to receive detailed analysis reports about your visitors and their behavior. Matomo is the only solution that you can install on your own servers and it offers the most features for both web traffic analysis and granular analysis of user behavior. Heap pricing.

SaaS 98

SaaS Scale Social Media Pricing 98

User Pilot

JULY 22, 2023

Customer behavior analysis helps you to understand what goes on in your customer’s head and respond to it to help with product growth. This comprehensive guide will provide you with practical steps and expert strategies to conduct a thorough customer behavior analysis. What is a customer behavior analysis?

Customer Lifetime Value 98

Customer Lifetime Value Software Review Underperforming Technical Team Trends 98

User Pilot

MARCH 27, 2023

Segment analysis focuses on common qualities shared by similar users. Cohort analysis breaks down users into groups and tracks their behavior over time. Retention analysis aims to identify the reason why users stay with the product, while churn analysis focuses on why they leave. Want to check it out?

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

MAY 17, 2023

Analyzing user behavior allows you to track the impact of product experience as well as identify ways to improve it on a granular level. A/B testing , usability testing , or session replay analysis are examples of techniques you can use. Customer journey analysis allows you to understand user behavior at various touchpoints.

Customer Lifetime Value 98

Customer Lifetime Value User Experience Onboarding Scale 98

ChurnZero

MARCH 4, 2022

If you’ve clicked through to read this article, then you’re probably wondering, “what the heck is a force field analysis, anyway?” Though it sounds like the stuff of science fiction, we can assure you that a force field analysis has many practical applications that are firmly based in our current reality. Define your objective.

Customer Success 95

Customer Success Scale Underperforming Technical Team Onboarding 95

User Pilot

JUNE 26, 2023

Analyzing customer feedback data involves quantitative analysis to track trends and segment users , and qualitative analysis to understand the “why” behind the scores. Quantitative customer feedback analysis Quantitative data analysis has two benefits. NPS qualitative customer feedback analysis.

Systems Review 98

Systems Review Social Media Technical Review Software Review 98

Blulogix

JANUARY 24, 2024

This blog post aims to delve into the various components that make up the TCO of a subscription billing platform and evaluate how this cost aligns with the benefits it provides. Customer Retention: Consider the impact of enhanced customer experiences on subscriber retention rates.

Subscription 52

Subscription Payment Features Systems Review Customer Lifetime Value 52

Blulogix

JANUARY 24, 2024

This blog post aims to delve into the various components that make up the TCO of a subscription billing platform and evaluate how this cost aligns with the benefits it provides. Customer Retention: Consider the impact of enhanced customer experiences on subscriber retention rates.

Subscription 52

Subscription Payment Features compliance Customer Lifetime Value 52

User Pilot

FEBRUARY 26, 2023

Some of the features include: User cohorts in Mixpanel help you analyze user behavior and its impact. Drop-off analysis in Mixpanel shows where users get stuck and how to reduce friction. You can also break down an analysis by event or user property and add or modify the breakdowns. User cohort analysis. Group analytics.

Software Review 98

Software Review Systems Review Engagement Scale 98

Neil Patel

APRIL 2, 2023

Below, you’ll find 17 backlink analysis tools that are full of features offering insight into your link profile. With this backlink analysis tool, you can compare your site’s backlinks with your competitors’ and see where you’re falling behind. Why is this so important for backlink analysis? If so, this post is for you.

Scale 86

Scale Systems Review Social Media Engineering 86

CustomerSuccessBox

JUNE 8, 2022

Read this blog further to know more about the best practices for building a CS tech stack, and more. Customer Success: How to Quantify the Impact of Bad-fit Customers. This blog will help you understand the impact of the same. This blog will help you understand the impact of the same. Churn is horrible.

Customer Success 52

Customer Success Churn Retention Investment 52

CustomerSuccessBox

JUNE 8, 2022

Read this blog further to know more about the best practices for building a CS tech stack, and more. Customer Success: How to Quantify the Impact of Bad-fit Customers. This blog will help you understand the impact of the same. This blog will help you understand the impact of the same. Churn is horrible.

Customer Success 52

Customer Success Churn Retention Investment 52

User Pilot

MARCH 17, 2023

Your product needs to serve your customers, and a customer needs and wants analysis helps to ensure you are addressing all customer pain points. In this article, we’ll learn more about customer needs, conducting customer needs analysis, and how to gain insights from it with a tool. Book a demo to learn more!

Trends 98

Trends Pricing Onboarding Development 98

User Pilot

MAY 23, 2023

Whether it’s combing through large datasets to perform customer needs analysis , tweaking microcopy within your UI, using chatbots to bolster your support offering , localizing the experience with auto-translation, or boosting engagement with gamification , etc., Perform a thorough customer needs and wants analysis What is this?

Artificial Intelligence 98

Artificial Intelligence AI SaaS Payments Payment Solutions 98

Buffer Resources

DECEMBER 12, 2023

Since the first blog post was published and the first YouTube video was posted, content creation has evolved rapidly. They are the invisible threads that weave together the various elements of content creation, from idea generation to production, distribution, and analysis. Why are systems so crucial in content creation?

Systems Review 108

Systems Review Social Media Technical Review Scale 108

Blulogix

FEBRUARY 28, 2024

Through each post, we’ve delved into critical topics, including the impact of technological advancements, the importance of regulatory compliance, and the strategic imperatives of data-driven decision-making. Key Takeaways for Businesses Embrace Change and Innovation: In the digital age, agility is your strongest asset.

AI Search 52

AI Search Business Innovation B2B 52

User Pilot

FEBRUARY 3, 2023

Effective customer analysis is the key to business success. Let’s take a closer look at what customer analysis is, its benefits, and how to get started. Let’s take a closer look at what customer analysis is, its benefits, and how to get started. What is customer analysis? Why is customer analysis important?

Software Review 98

Software Review Social Media Underperforming Technical Team Interviewing 98

User Pilot

JULY 9, 2023

Five key factors impact usability: learnability, efficiency, memorability, errors, and satisfaction. Use funnel analysis to track how users progress along the user journey and where they experience issues. That’s because it directly impacts the user experience and satisfaction. Funnel analysis in Userpilot.

User Experience 98

User Experience Sales Recruiting Scale Interviewing 98