CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

Customer Success 52

Customer Success Scale Technical Review AI Search 52

User Pilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? Our guide explains how to create effective conversion paths. This improves customer experience and increases conversion rates. Next, create user personas. A high-converting landing page is tailored for a specific user persona.

SaaS Payments 85

SaaS Payments Payment Services Payment Methods Payment Solutions 85

User Pilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? Next, you need to map out the customer journey , indicating every touchpoint, potential friction points , and how to improve the journey. Use onboarding surveys to personalize user onboarding and increase the user’s chances of success.

Scale 88

Scale Customer Success Scaling SaaS 88

User Pilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both.

Onboarding 89

Onboarding Scale Customer Success Scaling 89

Totango

DECEMBER 20, 2023

These awards reflect superior engagement and commitment from our users, who continue to highlight and share the key aspects of Totango and our software they find most beneficial. These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers.

Software Review 109

Software Review Technical Review User Experience Enterprise 109

User Pilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. It also helps organizations improve conversion rates and create a positive customer experience leading to higher satisfaction and loyalty. This helps create user personas. Book the demo!

Social Media 85

Social Media Sales Funnel Acquisition Retention 85

User Pilot

MARCH 27, 2023

But The Room had a problem holding it back from executing its important mission… The Problem: the new members were not uploading their CVs How could anyone hire the new talent if the community members weren’t uploading their CVs after signing up? The Room is a company with a mission.

Web Development 93

Web Development Web Developers Software Engineering Onboarding 93

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Monitor user satisfaction by regularly conducting in-app surveys.

Retention 97

Retention Social Media Customer Lifetime Value Churn 97

User Pilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. The right customer retention strategy will: encourage repeat purchases, create loyal customers, and improve your retention rate. 13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process.

Retention 93

Retention Strategy Marketing SaaS 93

User Pilot

FEBRUARY 26, 2024

How is it different from sales funnel analysis? And how to do it with available product analytics solutions? TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. What is marketing funnel analysis?

Marketing 93

Marketing Sales Funnel Forecasting Customer Lifetime Value 93

User Pilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards.

Social Media 86

Social Media Data SaaS Scale 86

User Pilot

JUNE 20, 2023

Looking to level up your user onboarding knowledge with onboarding books? An exceptional user onboarding experience can make all the difference for your SaaS company's growth. Onboarding books can offer you the knowledge and insights necessary to craft a remarkable onboarding process.

Onboarding 89

Onboarding VP of Engineering SaaS Consulting 89

User Pilot

DECEMBER 19, 2023

A few of these are: Try to better understand customers by mapping their user personas. Design a successful onboarding flow to help users unlock value quicker. Create added value for existing users by cross-selling and upselling. Collect and act on customer feedback to improve satisfaction.

SaaS Payments 83

SaaS Payments Management Customer Lifetime Value SaaS 83

User Pilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. Well-crafted UI microcopy can help users overcome friction and improve conversion rates at key touchpoints.

AI 98

AI Scale User Experience Onboarding 98

User Pilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. TL; DR. Customer education combines direct and indirect efforts to onboard, train, or retain new/existing customers. Customer training helps improve customer satisfaction.

Education 96

Education SaaS Onboarding Customer Success 96

User Pilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? Event data allows you to understand your users’ behaviors and needs on a deeper level. It encompasses a wealth of data like user actions, feature usage, and beyond. Event properties offer information about actions and time frames.

SaaS Payments 85

SaaS Payments Data Payment Solutions Payments 85

User Pilot

MAY 17, 2023

And most importantly, how do you create product experiences that delight your users? TL;DR Product experience (PX) is the overall response that the product evokes in users when they interact with it. TL;DR Product experience (PX) is the overall response that the product evokes in users when they interact with it.

Customer Lifetime Value 87

Customer Lifetime Value User Experience Onboarding Scale 87

User Pilot

JANUARY 29, 2023

It also examines some good customer experience examples and how you can design one. TL;DR Product experience involves everything you do within the user journey that shapes users’ perception of your product. It improves loyalty, reduces churn, and improves customer retention. What is product experience in SaaS?

Business 97

Business Social Media Underperforming Technical Team Onboarding 97

User Pilot

APRIL 26, 2023

Because it’s one of the best ways to improve customer retention and grow faster in SaaS. There are four types of customer data – user persona data, customer behavior data , customer journey activity data , and customer satisfaction data. Why is it important to analyze customer data? 6 ways to collect and analyze customer data.

Data 97

Data Data Analysis Software Review SaaS 97

User Pilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. TL;DR A feature release involves adding and launching feature improvements or new functionality to a product.

Underperforming Technical Team 78

Underperforming Technical Team Sales Recruiting Social Media Onboarding 78

User Pilot

JULY 11, 2023

We’ll also share and summarize 12 videos so you can get into user onboarding, customer service, and retention—right now. We’ll also share and summarize 12 videos so you can get into user onboarding, customer service, and retention—right now. Malewicz’s take on mobile onboarding screens.

Technical Review 79

Technical Review Onboarding Mobile Retention 79

Blulogix

MARCH 21, 2024

Crafting an Exceptional Onboarding Experience: Guided Discovery: Ensure new customers are not just welcomed but guided through the early stages of using your service. Tailored onboarding sessions that highlight key features and best practices can significantly impact long-term satisfaction and retention.

B2B 52

B2B Subscription Payment Features Retention 52

User Pilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? You can use the following 14 effective tactics to improve customer satisfaction scores : Offer personalized customer experiences from the onboarding phase by tailoring them to customers’ needs and preferences.

SaaS Payments 95

SaaS Payments Payment Solutions Payment Services Payment Methods 95

User Pilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Point users to key actions with onboarding checklists.

Education 96

Education Onboarding Customer Success Engagement 96

User Pilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. It improves customer experience, increases retention, and drives product growth. But where do you get started with user segmentation? In this article, we cover: Why user segmentation is essential for product managers. The most common ways to segment users.

Management 92

Management Software Review Social Media Onboarding 92

Subscription Flow

FEBRUARY 27, 2024

These difficulties vary from increasing revenue streams (that, in return, require turning users who are free into paying customers), making sure that payments are made on time, strategically upselling users to premium tiers, and following up on late payments.

SaaS Payments 83

SaaS Payments Payment Services Payments Payment Solutions 83

User Pilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. Get it right, and you’ll transform the user onboarding experience for your customers.

Onboarding 90

Onboarding SaaS Mobile Education 90

User Pilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

Onboarding 96

Onboarding SaaS Customer Support Engagement 96

User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends.

SaaS Payments 97

SaaS Payments Trends Payment Solutions Payment Methods 97

User Pilot

OCTOBER 31, 2023

Wondering how to increase free trial conversion for your software product? You’ll face the challenge of getting qualified leads and ensuring users don’t abuse trials. Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers.

SaaS Payments 82

SaaS Payments Payment Methods Strategy Payment Solutions 82

User Pilot

MARCH 16, 2023

If you’re a product manager who doesn’t have a firm grasp over your customer onboarding cost, stop right there – you’re putting your business in danger. In this article, we’re going to explore the ‘build vs buy’ argument, and break down what that means for creating a powerful onboarding experience.

Onboarding 90

Onboarding SaaS Engineering Pricing 90

User Pilot

APRIL 28, 2023

User onboarding is no exception. The article explores how you can use AI user onboarding to drive your product success. TL;DR AI user onboarding uses Artificial Intelligence (AI) tools to introduce product functionality to users and drive product adoption. Want to see how? Book the demo!

Artificial Intelligence 81

Artificial Intelligence AI Onboarding Machine Learning 81

User Pilot

AUGUST 2, 2023

Software users only continue subscribing if they find your platform useful. But how do they know it’s actually worth it when they don’t engage long enough to find out? A successful strategy helps improve conversions , drive retention and loyalty, and increase the customer lifetime value. Book a demo to learn more!

Engagement 81

Engagement Strategy SaaS Customer Lifetime Value 81

User Pilot

AUGUST 6, 2023

How do you calculate marketing automation ROI? More importantly, how can marketing teams maximize it? Effective marketing automation enables teams to deliver personalized experiences for different user segments. You can trigger automatic in-app messages contextually to improve feature discovery and provide in-app guidance.

Marketing 87

Marketing SaaS Social Media Onboarding 87

User Pilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. Let’s get right to it!

User Experience 78

User Experience Onboarding AI Technical Review 78

User Pilot

JULY 18, 2023

TL;DR Customer churn is the rate at which users discontinue their subscription or stop using a particular product or service. Calculate churn rate by dividing the number of users lost during the period of interest by the number of users you had at the start of the period. Poor onboarding. The average revenue per user.

Churn 85

Churn Payments SaaS Payments Payment Solutions 85

User Pilot

JUNE 15, 2021

UX or CS teams who are trying to improve their SaaS user onboarding experience often ask us: Which software companies have the best user onboarding experiences? When it comes to onboarding a new user, the experience must be obsessively aligned with providing that first moment of value. . StoryChief.

Onboarding 145

Onboarding SaaS User Experience Software 145