User Pilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. It also highlights successful customer education programs to guide your customer education strategy. Customer education should be at the center of all your business systems.

Education 96

Education SaaS Onboarding Customer Success 96

User Pilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? In this article, we’ll explore 14 proven tactics that can help you enhance your customer satisfaction scores. TL;DR Customer satisfaction is the level of happiness your customers have with your product or service.

SaaS Payments 94

SaaS Payments Payment Solutions Payment Services Payment Methods 94

User Pilot

JANUARY 16, 2024

In this article, we unlock the best ChatGPT prompts to elevate your product management process. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.), Have ChatGPT brainstorm ideas to improve your onboarding process.

ChatGPT 90

ChatGPT Management Underperforming Technical Team Technical Review 90

User Pilot

JUNE 30, 2023

Our article provides guidance for SaaS teams on how to effectively localize their content. TL;DR Content localization is the process of adapting your content so that users in different countries feel as if it was originally written for them. Start building your localization strategy by identifying the right market.

SaaS Payments 82

SaaS Payments Outsourcing Services Payment Solutions Payment Services 82

User Pilot

JUNE 8, 2023

Event data allows you to understand your users’ behaviors and needs on a deeper level. As a result, you get the key that opens the door to a treasure of product growth insights for your SaaS business. You should collect and leverage event data to help users reach activation. Why should you collect event data?

SaaS Payments 84

SaaS Payments Data Payment Solutions Payments 84

User Pilot

JULY 31, 2023

Looking to power up your retention marketing strategy? The right customer retention strategy will: encourage repeat purchases, create loyal customers, and improve your retention rate. 13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process.

Retention 92

Retention Strategy Marketing SaaS 92

User Pilot

JULY 30, 2023

So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates. You should put more focus on acquisition than retention when you’re launching new features /products or aiming to expand your customer base, or when the market share or churn rate is low.

Acquisition 83

Acquisition Retention Customer Lifetime Value User Experience 83

User Pilot

MAY 3, 2023

Is Pendo onboarding functionality any good? We look at the onboarding features Pendo offers, how to use them, and their pros and cons. TL;DR Pendo onboarding is a set of features you can use to help your users experience product value and become competent users. Finally, create and launch your flows.

Software Review 94

Software Review Onboarding Pricing Engagement 94

User Pilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! Let’s get started.

Onboarding 78

Onboarding SaaS Education Engagement 78

User Pilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Before developing a new feature, make sure it’s in line with your product vision.

Underperforming Technical Team 77

Underperforming Technical Team Sales Recruiting Social Media Onboarding 77

User Pilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Churn 95

Churn Underperforming Technical Team SaaS Payments Payment Solutions 95

User Pilot

JULY 11, 2023

The internet is flooded with customer experience videos you can watch and, maybe, learn something new or useful for your job. We’ll also share and summarize 12 videos so you can get into user onboarding, customer service, and retention—right now. Malewicz’s take on mobile onboarding screens. moment” varies from user to user.

Technical Review 78

Technical Review Onboarding Mobile Retention 78

User Pilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. What is in-app communication? What is the use of in-app messaging?

Communication 95

Communication Onboarding User Experience Retention 95

User Pilot

FEBRUARY 26, 2024

How is it different from sales funnel analysis? Why should you conduct it? And how to do it with available product analytics solutions? TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond.

Marketing 92

Marketing Sales Funnel Forecasting Customer Lifetime Value 92

User Pilot

SEPTEMBER 11, 2023

What will it take to turn your product into a bonafide growth engine ? Whether you’re launching a new product or releasing a new feature/version of your product, this article will guide you through the different launch phases and help you create an effective product launch strategy. What is a product launch?

Scale 99

Scale Social Media Market Research Onboarding 99

User Pilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? Poor onboarding. How to track and identify potential churn issues: Measure customer satisfaction across the user journey. Use an onboarding checklist to drive users toward activation. Drive customer success with contextual in-app guidance.

Churn 84

Churn SaaS Payments Payment Solutions Payments 84

User Pilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. Why it is important for your product management efforts. When users adopt the core features, trigger secondary onboarding experiences to introduce more complex functionality.

Social Media 84

Social Media Sales Funnel Acquisition Retention 84

User Pilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. In Userpilot, you can use AI to create microcopy for in-app messages and onboarding flows.

AI 97

AI Scale User Experience Onboarding 97

User Pilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? Staying on top of the engagement trends is a must for product growth and staying ahead of your competition. This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends.

Trends 95

Trends Engagement Artificial Intelligence Machine Learning 95

User Pilot

JANUARY 18, 2023

In this guide, we’re going to go over what PLG marketing is and why it just might be the perfect approach for your business. There are four main criteria (Market, Model, Channel, and Product) you need to consider to determine if PLG is the right approach for your company. What is product-led growth? What is PLG strategy?

Strategy 91

Strategy Marketing Scale Software Review 91

User Pilot

AUGUST 5, 2023

Are your NPS passives holding your product or service’s growth back? NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Unlocking the potential of these indifferent users can be a game-changer for your business.

Scale 91

Scale Retention User Experience Strategy 91

User Pilot

AUGUST 30, 2023

Wondering how to improve satisfaction by reducing your time to resolution for customer issues? Time to resolution is a critical customer service metric that can make or break your customer support’s reputation. In this article, we’ll delve deep into the ins and outs of time to resolution and see how to reduce it.

Customer Lifetime Value 86

Customer Lifetime Value Customer Support AI Onboarding 86

User Pilot

DECEMBER 1, 2021

When working with SaaS products, a constant task you’ll find yourself obsessed with is how to increase user adoption. Let’s assume your tool helps the user easily schedule work meetings. User adoption is how you measure how much of your product the user is regularly using.

SaaS Payments 96

SaaS Payments Payment Solutions Payment Services Payment Features 96

User Pilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. Let’s begin! A churn rate over 10 % indicates trouble.

Churn 96

Churn Retention Subscription Payment Features 96

User Pilot

JUNE 30, 2023

Wondering which strategic customer engagement tactic to use to engage more customers with your product? You need to strategically put your effort into bringing back customers to engage with your product regularly. Use interactive walkthroughs to guide users and boost onboarding engagement.

Engagement 77

Engagement Entertainment AI Customer Lifetime Value 77

User Pilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. What is Pendo?

Underperforming Technical Team 81

Underperforming Technical Team AI Scale Onboarding 81

User Pilot

JANUARY 9, 2023

Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? How can a personalized experience help drive retention? Personalize the onboarding process according to users’ JTBD. Help customers gain full value from your product. What is customer retention marketing?

Customer Lifetime Value 89

Customer Lifetime Value Retention Marketing Scale 89

User Pilot

JULY 30, 2023

Looking to leverage marketing automation segmentation to offer contextual and relevant in-app messages ? In this article, we’ll look into how to use marketing automation segmentation to drive growth and the best tools for it. You can book a Userpilot demo to see how it automates marketing segmentation for your business.

Scale 89

Scale Marketing Onboarding User Experience 89

User Pilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. Track in-app feature usage to identify and remove friction points.

Onboarding 78

Onboarding Metrics Retention Scale 78

User Pilot

FEBRUARY 28, 2023

In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value. Faster adoption also improves the onboarding experience and reduces customer churn.

Strategy 85

Strategy Software Review Business SaaS 85

User Pilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? Not all of your customers have the same jobs to be done or are in the same stage of the customer journey. So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs.

Onboarding 71

Onboarding SaaS User Experience Engagement 71

User Pilot

MARCH 16, 2023

If you’re a product manager who doesn’t have a firm grasp over your customer onboarding cost, stop right there – you’re putting your business in danger. TL;DR Customer onboarding describes the process of showing your users how to get value from your product or service.

Onboarding 89

Onboarding SaaS Engineering Pricing 89

User Pilot

MARCH 14, 2023

How do you boost your freemium conversion rate and accelerate your SaaS growth? The freemium pricing strategy is best suitable for early-stage companies still working on their product-market fit and products that are simple to use and satisfy simple user needs. However, this depends on your product and sector.

SaaS 94

SaaS Onboarding Benchmarks B2B 94

User Pilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Simple and intuitive onboarding experiences focusing on key relevant features will improve product learnability. How do usability and user experience differ?

User Experience 77

User Experience Onboarding AI Technical Review 77

User Pilot

MAY 22, 2023

Every successful product manager understands the importance of learning how to build customer loyalty. Improving your customer retention rate and boosting customer loyalty is key to the success and growth of any business – in both good times and bad. Segment users based on their in-app activity, JTBDs, and product usage data.

Onboarding 75

Onboarding Social Media Retention Branding 75

User Pilot

APRIL 14, 2023

However, figuring out which of them satisfies your needs and offers the best value for money is no easy feat. A good adoption solution requires an engagement layer for in-app guidance. Access to on-demand self-support help is also an important factor in product adoption, so a DAP should support such functionality. Book the demo!

SaaS 94

SaaS Onboarding Pricing Mobile 94

User Pilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? Here are 15 customer success tactics: Learn about your customers with welcome surveys.

Customer Success 93

Customer Success Strategy Customer Lifetime Value SaaS 93