Subscription Flow

NOVEMBER 28, 2023

In this blog, keeping this context in mind of the rapidly changing developments taking place, we will firstly go over the particularities of the B2B SaaS business model, before delving into ways how it can be leveraged to maximise your business’s revenue growth. One distinction is the platforms they initially choose to use.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

Totango

MAY 10, 2022

In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. An engagement strategy promotes client actions and activities such as: Completion of onboarding set-up. A customer engagement strategy is critical for retaining and growing SaaS clients.

Engagement 77

Engagement Technical Review Software Review Enterprise 77

Incredo

JANUARY 21, 2020

Software companies engage, qualify, and recommend visitors with the help of chatbots who set new rules for improving user experience. The bot asks you prewritten questions to understand what you are looking for and what is your goal. A visitor on your pricing page and another visitor on your blog page look for different info, right?

Marketing 313

Marketing SaaS Social Media Customer Support 313

Totango

AUGUST 23, 2022

Post-sales interactions, starting with the customer’s onboarding experience and continuing throughout their relationship with your brand. Guiding customers through onboarding. Blog content. Onboarding. Some leads may convert to premium users immediately without going through the freemium stage. Onboarding.

B2B 116

B2B Payment Methods Payments SaaS Payments 116

User Pilot

OCTOBER 8, 2021

There's certainly a lot of buzz about their analytics in the onboarding world at the moment. We previously discussed them in our blog post about Pendo here. Paths show you all the actions taken by users before or after a specific event. First impressions of how Pendo measures user behavior. The value of dummy data.

Software Review 96

Software Review Systems Review Onboarding Retention 96

User Pilot

MAY 22, 2023

You can build a CX strategy by: Starting clear customer experience vision and goals using the likes of SMART framework. Defining customer personas to understand their goals, pain points , and motivations. Creating customer empathy maps to capture what the user says, thinks, feels, and does. Goal Setting Frameworks: SMART.

Strategy 79

Strategy SaaS AI Search Customer Support 79

Totango

AUGUST 25, 2022

SaaS customer engagement is the strategic management of interactions with software users to help them see the value of the product. Use in-message apps to guide new customers through setting up their profiles during the onboarding process. Once you’ve landed a new customer through acquisition, the goal is to promote further expansion.

Engagement 97

Engagement Strategy SaaS Scale 97

User Pilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. That starts with understanding how new users learn about your product. Then, it’s relatively simple to create an onboarding process that meets their needs and drives adoption.

Onboarding 95

Onboarding Underperforming Technical Team SaaS Compensation 95

User Pilot

JULY 17, 2023

The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion. When choosing a product team structure for your organization, consider your goals , company size, available human and financial resources, and product complexity.

SaaS 87

SaaS Scale Leadership Customer Lifetime Value 87

Intercom, Inc.

MARCH 15, 2018

They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. All the while, he’s been sharing his latest thoughts on infrastructure, devtools, management and more, on his Irrational Exuberance blog.

Engineering 214

Engineering Management Merchant Services DevOps as a Service 214

User Pilot

APRIL 11, 2023

Using surveys like the NPS survey to collect user feedback and identify areas of improvement. Customer expectations: When user expectations are met or exceeded, they’re delighted to stick with you. Use welcome surveys to collect data about your customers, and better understand their needs, and goals with your product.

Retention 96

Retention Automotive SaaS Customer Lifetime Value 96

User Pilot

APRIL 18, 2023

What are the right questions to ask your customers to understand user sentiment ? Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions. What is a customer satisfaction survey?

Underperforming Technical Team 85

Underperforming Technical Team Scaling Onboarding Product Marketing 85

CustomerSuccessBox

APRIL 18, 2022

In this blog, we have covered why a product-driven approach is important to step-up your customer success game and a few strategies to adapt the approach to your business. Rather your ultimate goal should be to make your product sticky enough so that customers are bound to stay for long. Growth-oriented CSM; Product-Driven CSM.

Scale 52

Scale Customer Success Scaling Onboarding 52

User Pilot

MAY 30, 2022

Does UI feedback affect the in-app experience for your users? UI design is one of the most valuable ways you can enhance users’ experience and drive product adoption. User interface (UI) feedback refers to how your product UI is designed to respond, and the type of output it generates based on how users interact with it.

Software Review 73

Software Review SaaS Systems Review Onboarding 73

Totango

SEPTEMBER 17, 2021

Number of users. This approach is also user-centric. It gives the individual user an opportunity to experience your product for themselves. Since there is no risk to accepting a free promotional offer, this makes it easy to attract users to your app. Different models include limits based on: Time. Functionality.

Scale 75

Scale SaaS Underperforming Technical Team Social Media 75

Totango

SEPTEMBER 7, 2021

The B2B customer journey may involve a more complex onboarding and adoption process, often involving teams that need support rather than individuals as in B2C. It’s important to provide individualized communication and support tailored to each client’s needs and goals.

B2B 80

B2B Engagement Strategy B2C 80

User Pilot

JANUARY 26, 2023

One of the most powerful types of user sentiment is real-time customer feedback. Feedback widgets are passive and allow users to submit feedback on their own terms, in different parts of the product or user journey. That’s why Hubspot asks for feedback on its onboarding program while the customer is still in it.

Systems Review 90

Systems Review SaaS Scale Technical Review 90

Totango

FEBRUARY 22, 2021

And on the opposite end of the spectrum, tech companies were being flooded with new customers desperately trying to find ways to connect and run their businesses, so this industry had to shift to find ways to better onboard and serve a vast influx of users. Totango Sets New Records. Get started for free today!

Customer Success 62

Customer Success Scale Marketplace as a Service Technical Review 62

Chart Mogul

APRIL 2, 2019

What goals targets should we aim for? When weeding through various blog post of SaaS and customer success thought leaders, I encountered numerous opinions about which metrics are most important to track and why. Next, we mapped out which of these were team level goals and which related to specific parts of the team.

Technical Review 69

Technical Review Customer Success Metrics Customer Support 69

OpenView Labs

JUNE 3, 2019

It’s not hard to connect the dots and figure out that onboarding plays a central role in influencing short- and long-term retention rate. The critical misstep many SaaS companies make is failing to be intentional about their onboarding experience. Done right, the onboarding experience is a gold mine of opportunity.

Onboarding 40

Onboarding Retention Engineering Education 40

User Pilot

MAY 1, 2021

There are a lot of both in-app tools and outside the app methods of collecting user sentiment data to understand what your users really want, we’re going to show you the best practices and which common mistakes to avoid. VoC has a granular approach as it focuses on specific questions, looking for specific answers from specific users.

Data 52

Data Social Media Technical Review Interviewing 52

User Pilot

APRIL 29, 2023

App onboarding best practices will boost your first impressions and show what your app can do for your users. But how do you make sure that your users stick around and get the most value out of your product? That’s why you need to follow the best practices to design an engaging onboarding experience that retains users.

Onboarding 92

Onboarding Retention Mobile Engagement 92

User Pilot

APRIL 23, 2023

What’s in-app onboarding? What are different onboarding types? How’s web mobile app onboarding different from web app onboarding? TL;DR In-app onboarding is the process of teaching users how to use an app to achieve their goals. In-app onboarding is necessary to let users experience value.

Onboarding 92

Onboarding Mobile Social Media User Experience 92

Sylvia Ng

FEBRUARY 17, 2016

Keen sense of the user. Keen appreciation for art, design, and user experience. Always connecting your work back to business goals. Strong interest in learning about users behavior. Strong desire to help solve our users’ problems. A strong product sense and mental model of how users behave.

Engineering 74

Engineering Growth Hacking Scale Social Media 74

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. How you can tailor onboarding to customers. This podcast is an excerpt of Romain’s session at SaaStr Annual 2019. Missed the session?

Sales Hiring 136

Sales Hiring Sales Recruiting Scale Software Review 136

User Pilot

OCTOBER 3, 2023

Wondering what customer journey KPIs align with your business goals? Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. This insight can help you make informed decisions to optimize your user experience. Book a demo today to see it in action!

Customer Lifetime Value 101

Customer Lifetime Value Social Media Software Review Systems Review 101

Intercom, Inc.

FEBRUARY 22, 2018

If your product is to survive and your business is to grow, improving your user onboarding must always be top of mind. First, onboarding is the one thing that every user of your product experiences. Secondly, just as Ruairí wrote recently , your onboarding strategy must adapt over time as your product and business evolve.

Onboarding 194

Onboarding Retention Education Acquisition 194

User Pilot

MARCH 29, 2023

That said, converting users into paying customers after their free trial period ends is easier said than done. In this article, we’re going to show you exactly how you can build a reliable free trial strategy to convert free trial users! Having a solid free trial marketing strategy is crucial to product growth.

Strategy 96

Strategy Marketing Onboarding Acquisition 96

User Pilot

MARCH 7, 2023

That’s why we have ten reasons why your users are canceling their subscriptions and what you can do to mitigate them and drive long-term customer retention. Address it by creating a detailed user persona and defining a good-fit customer so you can optimize your marketing message. Terrible primary onboarding.

SaaS Payments 101

SaaS Payments Subscription Payment Features Payment Methods 101

User Pilot

FEBRUARY 6, 2023

Can a user engagement funnel help you grow a loyal customer base and retain more active customers ? User engagement takes all the best parts of existing funnels and applies relevant modern realities to them for better effect. To create your engagement funnel, you must first define your user persona (challenges, background, goals, etc.)

Engagement 92

Engagement SaaS Sales Funnel Onboarding 92

User Pilot

JULY 20, 2023

It allows users to quickly find answers to their questions without the help of an agent. It offers a better customer experience that eventually leads to more user retention. You can also create onboarding flows , collect user behavior data , and get access to advanced product analytics —everything to nurture product growth.

AI Search 96

AI Search AI Scale Pricing 96

ChurnZero

JANUARY 26, 2021

This is a guest blog post by Jay Nathan, Chief Customer Officer at Higher Logic. It’s designed to help solution providers align with their customers’ business goals and objectives. When our customers meet their goals, we have an easier time meeting our own. . Our goal is to make them our “champions.”

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

User Pilot

APRIL 26, 2023

Building awesome user onboarding experiences requires a great deal of effort when starting from scratch. So we’ve collected onboarding UX examples from other companies to inspire you! Here are 17 user onboarding examples to help you create great user onboarding flows. What is onboarding UX?

Onboarding 94

Onboarding Customer Lifetime Value Social Media Education 94

CustomerSuccessBox

MARCH 23, 2022

In this blog, we will cover the distinctive engagement approaches across onboarding and retention. One is the onboarding phase and the other part is driving adoption and value creation. For a few SaaS companies, the onboarding doesn’t require in-person assistance- the low-touch way! High Touch Onboarding.

SaaS Payments 52

SaaS Payments Payment Methods Engagement Payment Solutions 52

User Pilot

JANUARY 23, 2023

While this often involves experimentation , the goal is to refine outcomes and find the silver bullet. The benefits of working with a growth mindset include: Data-oriented approach: Growth marketing looks closely at the data and what it says. Userpilot sample Product Manager user persona. Dave McClure’s Pirate Metrics.

Growth Marketing 95

Growth Marketing Marketing Growth Hacking SaaS 95

Totango

MARCH 12, 2021

From this unified, customer-oriented perspective, the complete customer journey is a cyclical process, where customer satisfaction promotes repeat business and referrals which generate more business. Onboarding: your new customer takes preliminary post-purchase steps, such as setting up a username and password. Onboarding.

Onboarding 66

Onboarding Customer Lifetime Value Retention Social Media 66

Intercom, Inc.

JUNE 12, 2019

This is especially true for onboarding. Great onboarding is multifaceted. Like the early stages of a burgeoning relationship, multiple steps shape the outcome and determine whether the relationship between you and the user will be a wild success, an unremarkable encounter or a dismal failure. Contextual educational content.

Onboarding 182

Onboarding Education Communication Engagement 182