Stax

JANUARY 3, 2024

Once a relatively niche offering, the COVID-19 pandemic saw retailers accelerate the rollout of self-checkout systems, their contactless nature making them a lot more appealing than traditional checkouts for many consumers. In this blog, we will cover what your small business needs to consider when implementing self-checkout.

Payment Solutions 88

Payment Solutions Payment Methods Payment Services Payments 88

SaaStr

JANUARY 16, 2023

It’s essential to have open feedback sessions and ensure all team members contribute to the projects equally. To gear up your team for changes, help the top management see the light at the end of the tunnel. Balance feedback with your vision. You’ll get many suggestions and feedback along the way. Avoid common pitfalls.

Scale 207

Scale CTO Hire Cloud Scaling 207

Intercom, Inc.

JANUARY 18, 2023

Don’t get us wrong – they’re really important when it comes to customer retention, and we’ve covered them extensively in blog articles, podcast episodes, and even in our recently refreshed guide, The Onboarding Starter Kit. Organizing customer feedback. Japna Sethi, Group Product Manager, Growth, at ProductBoard.

Strategy 118

Strategy Retention Churn Acquisition 118

User Pilot

APRIL 10, 2024

Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works.

Software Review 83

Software Review AI Search SaaS Technical Review 83

Blulogix

JANUARY 28, 2024

In this blog post, we’re going to walk you through a detailed guide on how to efficiently implement a powerful subscription billing software, such as BluIQ by BluLogix. Ensure that data migration is accurate and that the software can seamlessly connect to external systems, such as CRM, ERP, and payment gateways.

Payment Services 52

Payment Services Payment Solutions Payment Features Payments 52

SaaStr

OCTOBER 12, 2022

Build the System : Create your execution strategy with repeatable processes designed to scale your business. . Once you have chosen your market and found the team to build and sell the product, you need to create systems that grow with you. McJannet shared five rules of system-building that drive company growth. Phase 3: $100M.

Scaling 214

Scaling Leadership Startup Product Marketing 214

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. The best way to know your customers is through feedback. I started as a product manager and ended up as the VP of product. A CRM for Product.

Strategy 225

Strategy Scale Systems Review Technical Review 225

Subscription Flow

FEBRUARY 27, 2024

However, handling multiple subscription plans and the dealing with the complexities of B2B enterprise SaaS billing, variable customer lifecycles, and subscription management can be extremely difficult. It is easier to plan and manage finances effectively when there is stability.

SaaS Payments 78

SaaS Payments Payment Services Payments Payment Solutions 78

Blulogix

JANUARY 28, 2024

In this blog post, we’re going to walk you through a detailed guide on how to efficiently implement a powerful subscription billing software, such as BluIQ by BluLogix. Ensure that data migration is accurate and that the software can seamlessly connect to external systems, such as CRM, ERP, and payment gateways.

Payment Solutions 52

Payment Solutions Payment Features Payment Services Subscription 52

SaaStr

NOVEMBER 17, 2022

Cyvatar is a technology-enabled cyber security as a service (CSaaS) provider disrupting a $150 billion industry by introducing and delivering smarter, measurable managed security subscriptions to help you achieve compliance and security faster and more efficiently. Join these incredible companies to experience all the value of SaaStr!

Banking 234

Banking Payment Features Venture Capital Subscription 234

Blulogix

FEBRUARY 22, 2024

This blog post dives into the common obstacles encountered during the implementation of a monetization framework and offers practical solutions to navigate these challenges successfully. This resistance can stem from a lack of understanding, fear of the unknown, or comfort with the status quo.

Systems Review 52

Systems Review compliance Technical Review B2B 52

CloudGeometry

MARCH 22, 2022

In this blog series, we explore how these three dimensions figure into key technical recommendations which enable scale in pursuit of SaaS business growth. The recurring revenue user model of SaaS demands deep and broad attention at every step, as it empowers you to provide continued feedback on what you are selling them.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

User Pilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. Feedback widgets provide a venue for collecting passive feedback from users.

Systems Review 84

Systems Review Social Media Technical Review Software Review 84

FastSpring

MAY 14, 2024

How Google Analytics 4 and Google Tag Manager can help your business, plus FastSpring integration. FastSpring provides an all-in-one payment platform for SaaS, software, and digital products businesses, including VAT and sales tax management, payment localization, and consumer support. What Operating System? Feedback Matters!

Payment Methods 78

Payment Methods Customer Support Payments SaaS Payments 78

User Pilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. The impact of customer relationship management on your business: More user engagement. Automated feedback collection.

Social Media 91

Social Media Management Scale Communication 91

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth.

Enterprise 115

Enterprise Revenue Scale Innovation 115

Intercom, Inc.

OCTOBER 5, 2022

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. But no matter how isolating a management position can feel, you’re not going through it alone. Her latest book, Resilient Management , was born out of that.

Leadership 118

Leadership Part-Time VPE Management Underperforming Technical Team 118

Blulogix

JANUARY 3, 2024

In today’s interconnected business environment, seamless integration with your existing systems is paramount. BluIQ excels in this regard, allowing you to integrate with CRM systems, ERP platforms, payment gateways, and more. Data Accuracy: Integrated systems ensure data consistency and accuracy across your organization.

Payment Features 52

Payment Features Payments Payment Services Subscription 52

Blulogix

FEBRUARY 19, 2024

This blog post delves into advanced strategies that can help subscription services foster deeper connections with their customers, thereby improving retention rates and fostering brand loyalty. Proactive Customer Success: Shift from reactive support to proactive customer success management.

Retention 52

Retention Engagement Strategy AI Search 52

Blulogix

FEBRUARY 16, 2024

Streamlining Success: What is the Role of Automation in Customer Lifecycle Management for Recurring Revenue? Automation , in this context, emerges as a critical tool, enabling businesses to effectively manage customer relationships from initial engagement through to retention and beyond.

Payments 52

Payments Payment Services Revenue Management 52

Blulogix

JANUARY 4, 2024

Integration Capabilities Seamless integration with your existing systems is essential for efficient operations. Evaluate the billing solution’s integration capabilities, including: CRM and ERP Integration: Can the platform integrate with your customer relationship management (CRM) and enterprise resource planning (ERP) systems?

Payment Solutions 52

Payment Solutions Payment Services Payment Features Payments 52

Totango

NOVEMBER 23, 2021

How do you tell when it’s time to ditch your current system and invest in a CS upgrade? There are some common symptoms that your current system is no longer up to the task of managing your customer’s success needs. This is because CRM tools are designed to manage customer relationship data, not customer success outcomes.

Software 92

Software Underperforming Technical Team Churn Customer Success 92

Totango

AUGUST 16, 2022

Here’s our guide to today’s best customer retention management software. Then, we’ll offer some tips for using your customer retention management system to meet your customer success goals for each stage of your client’s lifecycle. Customer Relationship Management: Hubspot. Dunning Management: Profitwell.

Payment Solutions 100

Payment Solutions Payment Methods Retention Software Review 100

Blulogix

JANUARY 25, 2024

In this blog post, we will explore BluIQ’s ongoing commitment to innovation and its significance for your business. These updates address emerging trends, customer feedback, and evolving industry requirements. The company actively seeks feedback from users and incorporates their input into the platform’s development.

Innovation 52

Innovation Subscription Payment Features Operational efficiency. 52

User Pilot

FEBRUARY 23, 2022

Do you have a feedback management system in place? Gathering feedback is one of the most important aspects of managing a product. To truly understand how to build the best version of your product, you must tap into your customers’ feedback , frustrations, and insights. Customer feedback vs feature requests.

Systems Review 82

Systems Review Management Scale Social Media 82

Blulogix

APRIL 4, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Customer Policy and Hierarchy: Streamlining Customer Management In the complex ecosystem of B2B subscriptions, managing customer relationships efficiently is paramount.

B2B 40

B2B Subscription Payment Features Management 40

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. First, we’ll look at what customer engagement systems do and why you need one. Customer engagement platforms are automation solutions that help you monitor, manage and optimize your client interactions.

Engagement 105

Engagement Onboarding Artificial Intelligence Social Media 105

User Pilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products!

Software Review 90

Software Review Software Management Azure 90

Intercom, Inc.

DECEMBER 14, 2022

But existing ticketing systems are often slow, feel disjointed, and offer an opaque experience to customers, who often don’t know what’s going on with their queries. . That’s exactly what we aimed to do with our new tickets product – taking a new perspective on the long-established ticketing system. “ A manager-specific view.

Scaling 104

Scaling Branding User Experience Data 104

Totango

AUGUST 14, 2020

In our latest installment in the CXO Series , we sat down with Stephanie Comardelle, Vice President of Customer Experience, Success, and Solutions at Lucid to discuss what it takes to implement a stakeholder engagement plan at a time when there is so much going on as well as how they are managing their new customer success program. .

Customer Success 156

Customer Success Systems Review Engagement Leadership 156

Valerian Tech

JULY 5, 2023

In this blog post, we will explore the importance of technology in the hospitality industry and discuss various ways to leverage it to enhance customer experience, increase efficiency, streamline operations, and gain valuable customer insights through data analysis.

Payment Services 52

Payment Services Technology Payment Solutions CTO Hire 52

User Pilot

JANUARY 26, 2023

Customer feedback is an invaluable resource for SaaS businesses. The more effectively you manage customer feedback and incorporate it into your product, the more valuable it becomes to your customers. One of the most powerful types of user sentiment is real-time customer feedback. What is real-time customer feedback?

Systems Review 87

Systems Review SaaS Scale Technical Review 87

Subscription Flow

JANUARY 1, 2024

In this blog, therefore, keeping all this information in mind, we will go over some of the best CRM for small ecommerce business in order to help you decide which CRM for ecommerce business is the right fit for you. Pipedrive: This is a cloud-based CRM system for small and medium-sized businesses with the inclusion of integrable modules.

Payment Methods 52

Payment Methods Payment Features Payment Solutions Payments 52

Blulogix

FEBRUARY 11, 2024

This blog post serves as your step-by-step guide to developing a Monetization Framework that aligns seamlessly with your business goals, ensuring agility, efficiency, and growth. Step 3: Evaluate Your Current Monetization Capabilities Conduct a thorough audit of your existing monetization processes, systems, and tools.

Payment Features 52

Payment Features Underperforming Technical Team Construction Customer Lifetime Value 52

SaaStr

NOVEMBER 22, 2020

Determine if your company is direct vs. indirect sales-led for tech alliances, channels, and Student Information Systems. There’s a lot of focus on direct customer feedback about how your product solves enormous problems for them and any issues they might have with your product. Early-stage.

Scale 305

Scale Scaling Technical Review Systems Review 305

Totango

MARCH 4, 2022

When delivered manually, it may be handled by dedicated customer service agents or by other company representatives, such as account managers and customer success managers. When delivered through automation, it may deploy tools such as online knowledge bases, chatbots and interactive voice response (IVR) phone systems.

B2B 93

B2B Customer Success Technical Review B2C 93

Blulogix

FEBRUARY 9, 2024

Agile Market Adaptation: With a recurring revenue model, businesses can quickly respond to market changes and customer feedback. Billing and Subscription Management : Managing recurring billing, subscription changes, renewals, and cancellations can be administratively complex and resource-intensive.

Revenue 52

Revenue Business compliance B2B 52