User Pilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Use surveys , interviews, and focus groups to gather qualitative data about their needs, pain points , and preferences. Let’s get right to it! Card sorting technique.

User Experience 97

User Experience Onboarding AI Technical Review 97

User Pilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Quantitative data is numerical data or information you can easily measure for analysis.

Data Analysis 98

Data Analysis Scaling Artificial Intelligence Data 98

User Pilot

MAY 22, 2023

This article guides you to make an excellent CX strategy with best practices and tips. TL; DR Customer experience (CX) strategies are the plans and practices you put in place to provide positive experiences to customers. Building customer journey maps to illustrate touchpoints and interactions visually. Let’s start!

Strategy 96

Strategy SaaS AI Search Customer Support 96

User Pilot

AUGUST 5, 2023

Userpilot can help you with NPS in-app surveys and best practices to convert passives into promoters. Collect feedback data using NPS surveys NPS surveys provide a straightforward and efficient way to identify passive customers. Analyzing the feature usage data, you can detect changes or trends over time.

Scale 98

Scale Retention User Experience Strategy 98

User Pilot

FEBRUARY 7, 2023

In this article, we’re going to dive deep into the types of in-app messaging, five best practices, and four real-world examples from successful SaaS brands. Modals are great at attracting attention but, because they take up so much space, it’s best to use them scarcely to avoid being too intrusive.

Communication 98

Communication Onboarding User Experience Retention 98

User Pilot

MAY 30, 2022

This article will show you how you can offer valuable feedback and improve usability using visual feedback. UI feedback is important when designing a product and its’ UX as it helps users achieve their goals easily. Why is feedback important in UI/UX design? UI feedback improves user experience. Feedback loading progress.

Software Review 75

Software Review SaaS Systems Review Onboarding 75

User Pilot

FEBRUARY 3, 2023

With Semrush, you can see what marketing channels your website visitors come from (so you can prioritize the best channels). The customer database is a great place for established businesses to begin gathering the above data. Most likely, you already have plenty of data, but you might need to structure it to make sense of it.

Software Review 98

Software Review Social Media Underperforming Technical Team Interviewing 98

User Pilot

FEBRUARY 26, 2023

Mixpanel Analytics helps you collect and analyze data to gain valuable insights into your product’s growth. However, with so many analytics tools available in the market, is Mixpanel the best option for your business? Interactive reports let you quickly query data and visualize product usage.

Software Review 98

Software Review Systems Review Engagement Scale 98

User Pilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Appcues comes second-next, with really nice UX and UI. Best for large enterprises. You may be wondering: “Why is Userpilot writing about Userpilot Alternatives?!” What job are you “hiring” the tool for?

Underperforming Technical Team 105

Underperforming Technical Team Software Review Onboarding Enterprise 105

User Pilot

AUGUST 14, 2023

But what type of surveys are best for your goals? And how should you ask your questions to ensure that you’re collecting the right data? It asks users to rate their experience and sentiments on a scale that follows a specific order (worst to best) but isn’t quantifiable. Open-ended survey questions. Follow-up questions.

Scale 97

Scale SaaS Payments Payment Solutions Payment Services 97

User Pilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

Social Media 98

Social Media Scale Artificial Intelligence AI 98

Neil Patel

JANUARY 19, 2023

I think it’s fair to say that Shopify is one of the best e-commerce platforms. You need to understand how SEO for Shopify works and the best way to implement it. On the plus side, though, the platform uses SEO best practices and keeps up-to-date with Google’s latest guidelines. Choose the best Shopify theme for SEO.

Software Review 85

Software Review Social Media Mobile Engineering 85

Neil Patel

FEBRUARY 7, 2023

It’s important that knowledge bases are both: Machine-readable , meaning that computers are able to access and utilize this data to provide answers for the requestor. If you know the ins and outs of your company, all it takes is a little technical practice to make that knowledge accessible to your customers. Simply put, speed matters.

ChatGPT 84

ChatGPT Technical Review Social Media User Experience 84

User Pilot

JANUARY 31, 2023

In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job. Mark Twain With enough user research to validate your understanding and gather data, you can better define a user journey that will tackle their needs.

Customer Lifetime Value 98

Customer Lifetime Value Sales Funnel Onboarding Acquisition 98

User Pilot

JUNE 14, 2023

The best product feedback survey templates include the following: Likert scale customer product experience survey to assess various aspects of the product experience using a rating scale. The best practices for customer feedback surveys are to trigger surveys contextually and keep them to the point.

Scale 98

Scale SaaS User Experience Market Research 98

User Pilot

AUGUST 2, 2023

This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. Next… Identify customer touchpoints and map the customer journey Visualize the ideal path customers take from onboarding to advocacy. Postify’s welcome screen for collecting data from new users.

Engagement 97

Engagement Strategy SaaS Customer Lifetime Value 97

User Pilot

JANUARY 26, 2023

TL;DR Customer empathy is putting yourself in your customers’ shoes to better understand their problems and make it a part of your company culture to develop solutions that satisfy them on practical and emotional levels. Essentially, it’s a visual representation of what the user says, thinks, does, and feels. How do you do that?

Interviewing 98

Interviewing User Experience Development Management 98

User Pilot

FEBRUARY 21, 2023

In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. But how does user adoption impact your business?

SaaS Payments 97

SaaS Payments Strategy Payment Solutions SaaS 97

User Pilot

JUNE 22, 2023

In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. To reduce churn rate , you can follow practical tactics like: Personalize customer experience from the start by tailoring onboarding and in-app guidance. Customer feedback survey with Userpilot.

Churn 98

Churn Retention Onboarding Engagement 98

User Pilot

FEBRUARY 9, 2023

What are the best product optimization practices? As the experiment is taking place, adjust its duration to ensure you have enough statistically significant data. Use user behavior and product usage data to choose your optimization goals. Let’s look at a few best practices. Let’s dive right in!

Management 98

Management Sales Recruiting User Experience Customer Lifetime Value 98

User Pilot

FEBRUARY 21, 2023

In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. But how does user adoption impact your business?

SaaS Payments 91

SaaS Payments Strategy Payment Solutions SaaS 91

User Pilot

MARCH 29, 2023

They’re self-explanatory visual content that anyone, even kids, can understand. Smiley face surveys help you collect more (and highly accurate) feedback data, which you can act on to improve the customer experience. Take full advantage of these surveys by adhering to the following best practices.

Scale 98

Scale Social Media Scaling Onboarding 98

User Pilot

MAY 16, 2022

Next, remember to consider your customer’s ‘jobs to be done’ Airtable and Notion both use techniques like populating empty states using personalized data – a great way of helping give users a successful first impression. Best product-led onboarding experiences. Best practices for a frictionless signup process.

Onboarding 98

Onboarding Customer Success Scale Strategy 98

User Pilot

JUNE 26, 2023

Product tree is a visualization tool for presenting the hierarchy of features. The Opportunity Solution Tree (OST) is a tool for visualizing the interdependencies between business goals , user pain points , and features. Kano model The Kano Model is one of the best-known prioritization frameworks. Scoring can be subjective.

Forecasting 98

Forecasting User Experience Scaling Development 98

User Pilot

JUNE 29, 2023

Some best practices of effective documentation include experimenting with formats to see what works best, remembering simplicity is key, using analytics to identify friction areas , and listening to feedback. Continuously update, test, and improve user documents The best user documentation continually evolves.

Management 98

Management Technical Review Software Review Customer Support 98

User Pilot

MARCH 31, 2023

Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. Analytics collects and analyzes data to understand customer engagement with your products. Leveraging metrics and analytics is essential to stay competitive in today’s data-driven market.

Metrics 98

Metrics Customer Lifetime Value Data Analysis Engagement 98

User Pilot

APRIL 20, 2023

Although boosting adoption will differ for each product, there are best practices to consider: ensuring the sign-up experience is frictionless, personalizing the onboarding , demonstrating value with interactive walkthroughs, providing contextual help, and gathering direct user feedback. Analyzing retention through cohort analysis.

Customer Lifetime Value 95

Customer Lifetime Value Onboarding Retention Innovation 95

User Pilot

OCTOBER 30, 2022

17 practical strategies for improving your user experience. 17 practical ways to improve the customer experience: Set goals that align with your desired business outcomes. Make feedback collection a regular practice. It’s practically impossible to keep your users happy if you don’t have a well-tuned customer service strategy.

Scale 97

Scale SaaS Underperforming Technical Team Systems Review 97

Unbounce

SEPTEMBER 16, 2021

We’re here to show you how to get the best bang for your buck by cleaning up your Pay-Per-Click (PPC) strategy. If your budget doesn’t allow for a high bid (or you don’t feel it’s the best use of your budget), then you’ll need to be extra clear on the keywords you use. Pssssst … Do you have a specific PPC-related question?

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

User Pilot

JUNE 28, 2023

Most important customer feedback questions to ask The best feedback questions encourage users to tell you about their experience. Customer feedback questions to test new products, services, or features Releasing a new feature to customers is one of the best ways to provide additional value for them.

Market Research 98

Market Research Scaling Branding Social Media 98

User Pilot

APRIL 28, 2023

In this article, we’ll explore why you need a knowledge base, its core elements, how to build a knowledge base for your product, and the best knowledge base tool. With its many features , Userpilot is the best knowledge base tool to help you create an in-app SaaS knowledge base for your customers. Let’s dive in!

SaaS 95

SaaS Education Customer Support Onboarding 95

User Pilot

JULY 24, 2023

For your launch to be successful, you must carefully identify the best time to launch, build hype around the launch event, leverage social proof to drive marketing, and work with a detailed checklist. Thankfully, you can get all the data you need by speaking to your existing customers or those of your competition.

ChatGPT 98

ChatGPT Social Media AI Market Research 98

User Pilot

OCTOBER 19, 2021

Although best known for its analytics , Pendo features two other toolsets that are of value to product marketing teams. The Guides, analytics data, and product tours in Pendo's free trial are all based on made-up dummy data. Retention provides easy to read data and is useful in terms of tracking retention rate over time.

Retention 98

Retention Onboarding Engagement Churn 98

User Pilot

OCTOBER 26, 2021

Big-picture strategies for improving product experience include looking at analytics , selecting the right metrics , and committing to evergreen onboarding practices. It's just not practical to keep tons of customer data from hundreds of businesses in your head at once. Sign up today! The post What are Product Experiences?

Social Media 98

Social Media User Experience Onboarding Customer Lifetime Value 98

OpenView Labs

DECEMBER 4, 2019

Editor’s Note: This article was first published on the ProductCraft blog here. . The key is to find the one that works best for your team and run with it. I recently heard someone say that UX is the new CX. Getting UX right requires continuous feedback from end users. Some are decades old; some are far newer.

Management 52

Management Onboarding B2C Communication 52

Kellblog

DECEMBER 27, 2021

My world is probably best approximated by the WCLD ETF, which opened the year at $53, recently hit as high as $65, and (as I write) is at $51. Data intelligence happens. My friends at Alation continue to crush it driving their vision of data intelligence extending from the data catalog [4]. Tech bubble relents.

Blockchain 142

Blockchain Technical Review Venture Capital Sales Hiring 142

User Pilot

MAY 14, 2021

Organize and file customer data. It’s not always easy for SaaS companies to get all their customer data written down and organized. But if a customer fills out a survey, there is a written record of that data which can be added to any previous notes your account executive took on the sales call. Questions to collect basic data.

Onboarding 52

Onboarding SaaS Payments SaaS Underperforming Technical Team 52