GetUplift

NOVEMBER 29, 2021

I don’t know about you but every time we hit publish on an article for our blog, our hearts skip a beat. . It’s highly unlikely that a website visitor will instantly convert after reading one blog post. . There are also two other factors that determine whether you’ll get conversions from a blog post or not: Customer research.

Social Media 103

Social Media Interviewing Sales Hiring Content Marketing 103

SaaStr

MAY 21, 2024

So G2 put out a survey and report on customer success recently that was an eye-opener: 67% of CS execs report having a sales quota 53% of CS execs now view their job as primarily a sales role Now some of this may be semantics. But who is left to truly help the customer? Do your customers love their CS exec?

Customer Success 257

Customer Success Sales Trends Retention 257

SaaStr

FEBRUARY 14, 2024

Dear SaaStr: How often will a sales engineer also wear a customer success hat in an early stage of an SaaS startup? The “traditional” role of a sales engineer is to support the sales team through the close of a deal. And as you scale, the role should likely end there. Pretty darn common. appeared first on SaaStr.

Scale 239

Scale Engineering Customer Success Startup 239

User Pilot

JULY 13, 2022

Do you follow any product manager blogs? In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience. Product manager blogs offer practical advice and help you expand your product management knowledge. Our favorite product management blogs.

Technical Review 93

Technical Review Management Leadership Systems Review 93

CustomerSuccessBox

FEBRUARY 14, 2019

The searches for the keyword ‘ Role of a Customer Success Manager ’ have been increasing since the last few years. As companies around the world are getting aware of the importance of Customer Success, the demand for seasoned Customer Success Managers (CSMs) is also increasing exponentially.

Customer Success 67

Customer Success Management Sales Hiring Underperforming Technical Team 67

ChurnZero

JUNE 3, 2022

From optional to all-important, Customer Success has come a long way in the last decade. For starters, the CS role has earned its rightful spot as one of a startup’s first ten hires. 1 emerging job role in business today; one that’s grown tenfold in the last 10 years. And all signs point to continued growth.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

ChurnZero

JUNE 3, 2022

From optional to all-important, Customer Success has come a long way in the last decade. For starters, the CS role has earned its rightful spot as one of a startup’s first ten hires. 1 emerging job role in business today; one that’s grown tenfold in the last 10 years. And all signs point to continued growth.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

Chart Mogul

SEPTEMBER 15, 2023

For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers. Subscriber or not, anyone who wants to increase their SaaS knowledge will benefit by reading the … For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

DECEMBER 8, 2023

Together they explore the transformative role of data, which has become an integral part of the production stack, and delve into the implications of this shift and explore how leveraging data within the architecture empowers developers to create more robust, intelligent, and scalable SaaS solutions. Every year, there is a new step.

Artificial Intelligence 247

Artificial Intelligence AI ChatGPT Software Engineering 247

CustomerSuccessBox

SEPTEMBER 20, 2021

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. Let’s look at the top customer success blogs. Role of Customer Success Manager in a SaaS Company.

Customer Success 64

Customer Success Underperforming Technical Team Consulting Software Review 64

User Pilot

MAY 30, 2024

Eric Ries is a name synonymous with innovation and startup success. Eric Ries’ approach emphasizes iterative product development, validated learning, and a focus on customer feedback. Top blog posts of Eric Ries to read Eric Ries shares his insights on his blog, Startup Lessons Learned. The Lean Startup The Lean Startup.

Innovation 92

Innovation Startup AI Government 92

SaaStr

DECEMBER 30, 2023

Outbound is nothing new, but the formal role of the SDR exploded the past decade. The rise of customer success as a new, empowered function. Human support remained imporant, at least for paying customers. Sometimes begrudgingly, but everyone has some level of human support, especially for larger customers.

Customer Success 297

Customer Success Scale AI Pricing 297

SaaStr

MAY 17, 2024

As Product leaders, you have to build trust with CEOs and founders, align on vision and strategy, stay focused on the customer’s problem, and effectively navigate misalignment to ensure your product has the greatest chances of success right out of the gate. That’s your role, figuratively and literally. That’s a very senior role.

Scale 243

Scale Technical Review Sales Hiring Artificial Intelligence 243

Sales Hacker

JUNE 23, 2021

Here are the seven best sales blogs (and five bonus sales newsletters!) How to contribute: We love providing a platform for new, successful sales professionals. How to contribute: Predictable Revenue’s blog is a place to hear new content from the CEO and senior leadership team. Customer-centric culture. Sales Hacker.

Sales 80

Sales Technical Review Outbound Sales Team Interviewing 80

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. 9 Well-Meaning Yet Harmful Phrases to Avoid with Customers. This article is a roundup of the not-so-obvious phrases you should avoid saying to a customer no matter how well-intentioned or deserved. Check out this post to see if you’re inadvertently sending subliminal negativity to your customers.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

TriTuns

DECEMBER 4, 2018

And this is why the role of Customer Success is so important in helping organizations identify and adapt to the changes (e.g., new processes, functions, roles, responsibilities etc…) that are needed to generate value and achieve the desired business outcomes from the software.

Customer Success 40

Customer Success Software Technology Business 40

Valuize Consulting

DECEMBER 23, 2021

2021 was another year of radical and accelerated change for Customer Success (CS) and the business world as a whole. Amidst this year of transformative change, what was top of mind for Customer Success leaders in 2021? What’s The Real Difference Between Customer Outcomes and Customer Value? Read Article.

Customer Success 52

Customer Success Scale Leadership Retention 52

SaaStr

FEBRUARY 9, 2024

Before joining Zapier, Giancarlo was at Atlassian as a technical sales lead before moving to DropBox as a Senior Director of Growth and Monetization, and was CMO at Confluent – so he has a wealth of knowledge from Zapier’s Go-To-Market history as well as these successful SaaS companies to pull from. At the same time?

Scale 269

Scale Sales Hiring Sales Marketing 269

SaaStr

MAY 28, 2024

Find out if your potential hire held a commit at their last role. What was this Head of Marketing’s previous role? To find someone who knows their stuff, ask them what their commit was at their last role. Just because you can type some text and get a cartoon doesn’t mean you’re making your customers happier.

Sales Hiring 200

Sales Hiring Scale AI Search AI 200

User Pilot

APRIL 30, 2024

In many ways, he has shaped how successful products are built and how teams can be organized to work toward excellence. If you’re interested in learning more about Marty, including his background and top blog and podcast recommendations, continue reading ahead. Marty Cagan is a popular name in the product management world.

Management 93

Management Underperforming Technical Team Innovation Generative AI 93

SaaStr

DECEMBER 24, 2023

This week we have Neeracha Taychakhoonavudh, Global Head of Customer Experience at Asana! #1. Neeracha Taychakhoonavudh is Head of Global Customer Experience at Asana. In this role, she leads all post-sales functions including User Operations (Support), Customer Success, Renewals, Professional Services, and Training.

Startup 238

Startup Customer Success Sales Business 238

SaaStr

MAY 21, 2021

Being out there & inspiring people about your mission, I think makes customers on balance choose you. Versus getting on jets, getting on TV, going to events, doing customer steak dinners, etc. Both grew into huge wins and highly successful public companies. Less TV, far fewer events, no big customer conference, etc.

Enterprise 331

Enterprise SMB Scaling Revenue 331

TriTuns

DECEMBER 4, 2018

Why is your Customer Success role incredibly important? And this is why the role of Customer Success is so important in helping organizations identify and adapt to the changes (e.g., new processes, functions, roles, responsibilities etc.) time, energy, money, reputation etc.) Go to the course.

Customer Success 40

Customer Success Software Technology Strategy 40

TriTuns

DECEMBER 4, 2018

And this is why the role of Customer Success is so important in helping organizations identify and adapt to the changes (e.g., new processes, functions, roles, responsibilities etc…) that are needed to generate value and achieve the desired business outcomes from the software.

Customer Success 40

Customer Success Software Technology Enterprise 40

SaaStr

MARCH 22, 2024

While working at LinkedIn back in 2009, she was offered the role of building out the first SDR and BDR organization. The decision to leave a fairly scaled role leading 200+ AEs at LinkedIn to join a smaller-stage startup. But you don’t carry any numbers, so your success is predicated on your team’s success.

Scale 248

Scale Underperforming Technical Team SMB Finance 248

SaaStr

DECEMBER 25, 2023

He’d move into a lower paying customer success role, and had a $100k OTE at his last role, where he was laid off. He’s been searching for months for a new role and was feeling the pressure. While we hadn’t really kept in touch, I offered him a similar role with significantly higher comp.

Startup 241

Startup Customer Success Metrics SaaS 241

SaaStr

FEBRUARY 2, 2024

2 Beware Sales / Customer Success Reps who don’t want to visit customers in person. But most candidates have become complacent and will default to speaking to customers only virtually or on Zoom. Don’t hire this person as your head of sales or customer success in 2024. #3

Sales Recruiting 289

Sales Recruiting Trends Sales Hiring Software Review 289

SaaStr

NOVEMBER 27, 2023

​Accurate sales forecasting is more critical to business success than most realize. While it may sound simple, this is actually one of Salesforce’s most requested sessions in their executive briefing center since running accurate forecasts is so critical to business success, yet it’s not always easy to execute.

Forecasting 250

Forecasting SMB Technical Review Sales 250

Payrix

MARCH 20, 2024

In a market shaped by fierce competition, emerging technologies, and dominating customer expectations, B2B software companies have evaluated many angles of differentiation to keep the attention of their customers. Among the most recent strategies proving successful for software companies is Embedded Payments.

Payments 147

Payments Embedded Payments Payment Services Payment Solutions 147

SaaStr

DECEMBER 23, 2023

So I think 2023 may mark The End of Customer Success as We Knew It. The Massive Push to Efficiency As almost every public SaaS company got cash-flow positive and radically more efficient, and most startups had to stretch their dollars much further — customer success took a lot of the brunt. What happened? Just This Week.

Customer Success 257

Customer Success AI Pricing Enterprise 257

Blulogix

FEBRUARY 27, 2024

Each blog post in our series has delved into critical aspects of agile monetization, from technological advancements and regulatory considerations to strategic planning and implementation best practices. The whitepaper is available for you on BluLogix.com, no registration required.

AI Search 88

AI Search Machine Learning Artificial Intelligence Blockchain 88

SaaStr

DECEMBER 12, 2023

The landscape for Go-to-Market (GTM) will be changing over the next 12 months in terms of roles within GTM, in combination with how buyers make purchases and the decision-makers involved. Let’s start at the beginning — with the customer. Step 1: Identify Your Ideal Customer Profile (ICP) Who are you selling to?

Point of Sale 254

Point of Sale Forecasting Technical Review SMB 254

Totango

MAY 15, 2024

Explore the current challenges, market opportunities, and transformative potential of AI in CS as Totango + Catalyst leaders Chris Winkler , Head of Product Marketing, and Kellie Vivanco , Head of Customer Growth Marketing, share their take on key takeaways from the event. #1: Prepare to showcase customer value.

Customer Success 104

Customer Success AI Underperforming Technical Team Technical Review 104

Tom Tunguz

MARCH 3, 2020

The 9 Disciplines of Great SaaS Companies remains one of the most popular posts on marketing on this blog. The framework breaks down the key marketing operational roles into six buckets. product content: the website, blog, whitepapers that describe the product. Customer Marketing. Where does the company play?

Underperforming Technical Team 290

Underperforming Technical Team Marketing Scale Social Media 290

SaaStr

JANUARY 9, 2024

I pushed him and pushed him on the role, though. “You And I also see so many VPs and Directors and Managers flame out when they take a start-up role … and don’t really want to do all the hard work themselves. It’s time to get back to basics: A new VP of Sales has to carry a bag at first — and close customers themselves at first.

Sales Hiring 254

Sales Hiring Interviewing Startup Customer Success 254

SaaStr

APRIL 23, 2024

His role covered about 40% of the engineering roadmap, which was all things Enterprise-focused. It’s also a crucial part of many company successes, including Databricks. It’s more like 3D printing customer Product Management models, which should be true for every startup. They miss what customers want.

Technical Review 239

Technical Review Government Innovation Engineering 239

SaaStr

DECEMBER 29, 2023

Q: How do you stand out in terms of customer acquisition against large competitors who aren’t incorporating AI? Before, humans graded the outcome of customer support. VCs want to fund truly disruptive things, and customers just want a dramatically better product that does more with less humans. Now, everyone wants AI to do it.

Scale 240

Scale Sales Hiring Customer Success AI 240