SaaStr

SEPTEMBER 19, 2023

It shows you optimized onboarding for customers A low entry point, whereas traditional sales-based strategies require hiring sales teams, sales collateral, and a longer ramp-up time PLG significantly reduces CAC Product and embedded payments drive customer acquisition If you spend more time on a PLG strategy, you could save a lot of costs.

Business Model 238

Business Model SaaS Payments Payments Headcount 238

SaaStr

OCTOBER 13, 2023

Expensify always had a dual focus on growth and cost and process optimization, which helped them achieve profitability pretty early on in their life cycle. If your product has effortless growth or a word-of-mouth motion and momentum, it automatically takes care of one of your biggest cost drivers: sales and marketing.

Outsourcing Services 231

Outsourcing Services Sales Hiring Scale SaaS 231

User Pilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both.

Onboarding 93

Onboarding Scale Customer Success Scaling 93

SaaStr

JULY 20, 2022

But it then loses real money on onboarding, at -124% margins, and real money on hardware, at -183% margins. Majority (59%) of its customers still pay monthly. About 20,000 customers, so about $5,000-$6,000 per year per customer. Historically, Weave gave away several “free” phones with each new account.

SaaS Payments 231

SaaS Payments Scale Payment Methods Payments 231

User Pilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? While it’s important to acquire new customers for growth, retaining existing customers is imperative to ensure long-term success. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Acquisition 89

Acquisition Retention Customer Lifetime Value User Experience 89

User Pilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages. Book the demo!

Social Media 90

Social Media Sales Funnel Acquisition Retention 90

User Pilot

AUGUST 6, 2023

Costs associated with marketing automation include tool subscriptions , data migration, and staff training. To calculate your marketing ROI, divide the total net returns by the total costs. An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses.

Marketing 91

Marketing SaaS Social Media Onboarding 91

Subscription Flow

FEBRUARY 27, 2024

However, handling multiple subscription plans and the dealing with the complexities of B2B enterprise SaaS billing, variable customer lifecycles, and subscription management can be extremely difficult. Customers are empowered to choose the plan that best suits their needs thanks to this transparency.

SaaS Payments 95

SaaS Payments Payment Services Payments Payment Solutions 95

User Pilot

JULY 27, 2023

Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles. Account Managers: They serve as the lead point of contact for all customer account management matters.

Sales Hiring 97

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 97

User Pilot

AUGUST 10, 2023

Are you trying to find your business’s average customer acquisition cost? In today’s competitive landscape, acquiring new customers is essential to any successful business’s or product’s growth. You can calculate CAC by dividing total expenses by the number of new customers acquired in a specific period.

Acquisition 79

Acquisition Benchmarks Customer Lifetime Value B2B 79

Blulogix

JANUARY 4, 2024

Selecting a subscription billing solution is a crucial decision that can significantly impact your business’s efficiency, revenue generation, and customer satisfaction. Customization: Can you customize pricing plans and packages to align with your business strategy?

Payment Solutions 52

Payment Solutions Payment Services Payment Features Payments 52

User Pilot

JANUARY 19, 2023

Looking to improve your retention rates by reducing customer retention costs? Retaining a customer may not always be less expensive than acquiring a new one. This is why it’s critical to understand retention costs and how to reduce them. In this article, we’ll explore customer retention costs.

Retention 95

Retention Customer Lifetime Value Onboarding Acquisition 95

Sales Hacker

MARCH 8, 2024

4 huge benefits: Cost-effectiveness. Data from Crossbeam shows that ELG is the third-most cost-effective strategy behind customer referrals and inbound sales. Partners can facilitate warm intros to their customers so you can move stuck leads through the pipeline. Let’s break it down Why ecosystem-led growth? Efficiency.

Scale 93

Scale AI Search Social Media AI 93

User Pilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. In-app strategies for converting free or trial users to paying customers. In-app strategies for converting free or trial users to paying customers.

Acquisition 103

Acquisition Strategy Social Media Underperforming Technical Team 103

User Pilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Userpilot is an attractive Pendo alternative.

Underperforming Technical Team 86

Underperforming Technical Team AI Scale Onboarding 86

User Pilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. As customer expectations continue to soar, a solid customer education program helps you stand out from the competition. What is a customer education program?

Education 97

Education SaaS Onboarding Customer Success 97

User Pilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. There’s no simple answer to this question.

AI Search 97

AI Search AI Payment Solutions ChatGPT 97

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. The best of customer success At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers.

Customer Success 112

Customer Success Software Review Technical Review Enterprise 112

User Pilot

JANUARY 16, 2024

Task it with analyzing customer feedback, customer data, and more, to identify trends and patterns. Have ChatGPT brainstorm ideas to improve your onboarding process. Idea creation : Use ChatGPT to generate new feature ideas , campaigns, blog post topics, product differentiation ideas, and more.

ChatGPT 95

ChatGPT Management Underperforming Technical Team Technical Review 95

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth. The best way to gain this information is through customer engagement.

Engagement 103

Engagement Onboarding Artificial Intelligence Social Media 103

Blulogix

JANUARY 5, 2024

Subscription Billing Definition: Subscription billing is a business model in which customers pay a recurring fee at regular intervals, typically monthly or annually, in exchange for access to a product or service. It’s the engine that drives revenue predictability and customer relationships. Subscription Billing 1.

Subscription 52

Subscription Payment Features Payment Services Payments 52

User Pilot

APRIL 23, 2023

Tracking these metrics helps you gain growth insights, track user engagement , and measure customer satisfaction. Customer acquisition cost estimates the cost of acquiring a new customer to optimize customer marketing efforts. Lifetime value determines revenue potential from each customer.

Metrics 84

Metrics Customer Lifetime Value SaaS Scale 84

User Pilot

FEBRUARY 25, 2024

More users are adopting micro-SaaS products for the specialized value and low cost that they offer. This is the best way to encourage customers to create an account and boost your form conversion rate. Proactive support is the key to winning over customers. Creating custom segments in Userpilot. Here are some examples.

SaaS Payments 100

SaaS Payments Trends Payment Solutions Payment Methods 100

User Pilot

MAY 3, 2023

Is Pendo onboarding functionality any good? We look at the onboarding features Pendo offers, how to use them, and their pros and cons. TL;DR Pendo onboarding is a set of features you can use to help your users experience product value and become competent users. What is Pendo Onboarding? What is it? Read on to find out!

Software Review 97

Software Review Onboarding Pricing Engagement 97

User Pilot

APRIL 28, 2023

User onboarding is no exception. The article explores how you can use AI user onboarding to drive your product success. TL;DR AI user onboarding uses Artificial Intelligence (AI) tools to introduce product functionality to users and drive product adoption. AI can be used at all stages of user onboarding. Shall we dive in?

Artificial Intelligence 85

Artificial Intelligence AI Onboarding Machine Learning 85

Buffer Resources

JANUARY 15, 2024

According to one study, it also costs over $50 billion annually due to wasted resources alone.   To really get to know your customers, Short suggests that brands "survey them. "  She likes the "Grow and Tell" podcast by the B2B sales, onboarding, and renewals workspace provider Dock. Tough question.

B2B 110

B2B Technical Advisors SaaS Payments Underperforming Technical Team 110

User Pilot

JANUARY 19, 2023

You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. Quantitative metrics help SaaS companies measure key performance indicators (KPIs) , improve customer satisfaction , and boost revenue.

Metrics 97

Metrics Customer Lifetime Value Retention Onboarding 97

User Pilot

MARCH 16, 2023

TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions. With UserGuiding, you can integrate with multiple applications, build easy onboarding flows, create user segments and microsurveys , and analyze feedback. UserGuiding is a cloud-based digital platform that provides onboarding solutions for teams.

Pricing 95

Pricing Software Review Technical Review Onboarding 95

User Pilot

MAY 21, 2023

New functionality plays a big role in retaining existing customers and attracting new ones. New feature ideas come from customer requests, tracking user behavior and their pain points , customer feedback , and your competitors. To prioritize the features to develop, use a framework like the Kano model or Cost of Delay.

Underperforming Technical Team 83

Underperforming Technical Team Sales Recruiting Social Media Onboarding 83

User Pilot

JULY 31, 2023

Day-to-day tasks include conducting market research , defining buyer personas , creating a clear value proposition, collaborating with the product team on big launches , gathering feedback , and focusing on account expansion & customer success. Glassdoor sets out that the average salary for a product marketing manager is just over $127k.

Product Marketing 91

Product Marketing Management Marketing Customer Lifetime Value 91

Sales Hacker

SEPTEMBER 24, 2022

Each funnel stage defines your steps to turn prospective buyers into customers, even if they’ve never heard of your business before. There’s sales pipeline , a 7-stage journey describing what your sales team must do to convert a lead to a customer. Each stage of the sales funnel has a direct impact on customer behavior.

Sales Funnel 118

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 118

User Pilot

JULY 31, 2023

The big deal is turning them into paying customers who keep renewing their subscriptions long-term. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. Acquisition marketing focuses on gaining new customers and expanding market share.

Retention 95

Retention Strategy Marketing SaaS 95

User Pilot

APRIL 28, 2022

Onboarding software is in high demand for SaaS product managers , and with good reason – the market is booming. This article is going to dive into the Appcues vs Pendo debate and try to answer a key question… Which is the better tool for driving customer success? Checklists can form a pivotal part of SaaS onboarding flows.

Onboarding 93

Onboarding Software Review SaaS Technical Review 93

User Pilot

MAY 17, 2023

Great product experiences lead to higher user engagement, increased customer satisfaction and loyalty , more revenue , reduced costs, and greater product-led growth. Personalized onboarding improves PX because it allows users to discover the relevant features in less time without being overloaded with unnecessary information.

Customer Lifetime Value 91

Customer Lifetime Value User Experience Onboarding Scale 91

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. Want to reduce customer churn?

SaaS Payments 96

SaaS Payments Churn Underperforming Technical Team Payment Methods 96

User Pilot

JUNE 26, 2023

Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. The right metrics should align with the customer journey stages and goals, offer actionable insights, and track progress toward goals over time. You can also use a product metrics framework, ie.

Metrics 80

Metrics Customer Lifetime Value SaaS Acquisition 80

Totango

APRIL 4, 2024

If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion.

Customer Success 89

Customer Success Retention Revenue Sales 89