Tom Tunguz

DECEMBER 28, 2021

Here are my predictions for 2022: Web3 consumer products go fully mainstream with more than 35% of Americans, about 100m people, engaging with them by 2023. This trend is only increasing. Marketing, customer success, and sales software will be upended. Metamask counts 10m MAU and Phantom is at 1.5m MAU growing quickly.

Scale 268

Scale Blockchain Banking Machine Learning 268

ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

User Pilot

FEBRUARY 25, 2024

Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends. Here are the top trends to watch out for. They analyze the behavioral changes and evolving trends in the preferences of online shoppers.

SaaS Payments 97

SaaS Payments Trends Payment Solutions Payment Methods 97

ChurnZero

JANUARY 11, 2024

Most company budgets that earmark dollars for customer success intend for it to go towards headcount. We’ve conducted an annual survey of customer success leaders for four consecutive years. One of the questions we ask is about customer success budget. 2023 customer success budgets Economic context: U.S.

Headcount 52

Headcount SaaS Leadership Benchmarks 52

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

Technical Review 118

Technical Review Scale ChatGPT Innovation 118

Subscription Flow

DECEMBER 1, 2023

Recurring revenue models, or subscription models , can be a great way for businesses to generate income while providing customers with the options they want. This trend is even affecting business-to-business enterprises. The following are the key metrics for subscription business that you need to be on the lookout for in 2023-24: 1.

Subscription 59

Subscription Payment Features Metrics Business 59

Subscription Flow

MARCH 20, 2024

Keeping all this in mind, in the first section of this blog, we will first be seeing what is SimpleCirc, its features, and why exactly is it such a hot choice for magazine owners in today’s marketplace. Say you are a small online marketplace owner whose product links customers and independent artists.

Payment Services 100

Payment Services Payments Payment Solutions Payment Methods 100

Buffer Resources

OCTOBER 23, 2023

Shorts reduced the barrier to entry for becoming a YouTuber (a highly sought-after profession), and it offers a unique opportunity to engage audiences in a concise yet impactful manner. Test different captions to see which perform best regarding views and engagement.   This is as true for YouTube Shorts as for any other platform.

Social Media 128

Social Media Trends Engagement Branding 128

User Pilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Once the customer converts , stay in touch. Userpilot blog post. Next, create user personas.

SaaS Payments 86

SaaS Payments Payment Services Payment Methods Payment Solutions 86

Sales Hacker

JANUARY 30, 2024

Challenges with MQLs As mentioned, MQLs are not always the most reliable indicator of potential customers. Limited information: MQLs are often captured through forms or landing pages—these only gather limited information from potential customers. Often, they make potential customers feel like just another number in the sales funnel.

Metrics 90

Metrics Marketing Technical Review Sales Funnel 90

Buffer Resources

SEPTEMBER 11, 2023

This trend leverages social media platforms to build connections and establish meaningful relationships with potential business prospects — and when it comes to social selling, LinkedIn is the MVP. I’ve always made sure to engage and respond to people who leave comments. Engage thoughtfully This cannot be overstated.

Sales Recruiting 128

Sales Recruiting Sales Hiring Scale Social Media 128

User Pilot

JUNE 19, 2023

TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. Teams use cohort retention analysis to evaluate their strategies and analyze long-term user behavior trends to improve customer retention. Predictive cohort analyses use historical data to forecast future trends.

Retention 85

Retention Social Media Customer Lifetime Value Acquisition 85

Buffer Resources

SEPTEMBER 20, 2023

Reply to notifications on all platforms It’s important to reply to people who are engaging with you on social media. I like this line from AdWeek : Ignoring customers on social media is similar to ignoring the phone ringing when they call your help centers. Reply as quickly as you can, given all else you have happening.

Social Media 109

Social Media Branding Engagement Benchmarks 109

Sales Hacker

MARCH 1, 2024

Owned media refers to content distributed through a brand’s channels , including self-hosted video, company blogs, and email campaigns. Through these content channels, they can fuel conversations, educate the market, and build strong relationships with potential customers.

VP of Engineering 71

VP of Engineering Scale SaaS AI Search 71

User Pilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Drive product adoption and improve customer retention.

Underperforming Technical Team 82

Underperforming Technical Team AI Scale Onboarding 82

User Pilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. In-app strategies for converting free or trial users to paying customers. In-app strategies for converting free or trial users to paying customers.

Acquisition 101

Acquisition Strategy Social Media Underperforming Technical Team 101

User Pilot

JULY 11, 2023

The internet is flooded with customer experience videos you can watch and, maybe, learn something new or useful for your job. You’d need to spend a lot of time finding good content creators if you just decided to learn about CX and customer engagement. Simon Sinek’s take on the “service” part of customer service.

Technical Review 80

Technical Review Onboarding Mobile Retention 80

User Pilot

FEBRUARY 6, 2023

If you are wondering how actionable analytics can help you boost product growth in 2023, this post is for you! Descriptive analytics makes sense of past data about customers, creating a story of their interactions with your brand. Diagnostic analytics involves finding the cause behind patterns in your customer data.

Artificial Intelligence 96

Artificial Intelligence Data Software Review Machine Learning 96

User Pilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! If so, you’re in the right place!

Marketplace as a Service 80

Marketplace as a Service AI Search Social Media Customer Support 80

Buffer Resources

JANUARY 18, 2023

These tools encompass everything from the social platforms you choose to build your presence on to the community-building app where you engage with your audience. Google Trends Price : Free Description : Google Trends is a tool that can help you track the popularity of different search terms over the years.

Payment Services 126

Payment Services Payments AI Search Payment Methods 126

User Pilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? A good adoption solution requires an engagement layer for in-app guidance. Most of the platforms offer a solid engagement level and enable you to collect user feedback in-app.

SaaS 95

SaaS Onboarding Pricing Mobile 95

User Pilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Systems Review 85

Systems Review Social Media Technical Review Software Review 85

User Pilot

JUNE 6, 2023

While product analytics focuses primarily on what happens inside the product, the focus of marketing analytics is mostly on the ‘outside’ – customer acquisition, conversion , and retention. Apart from product teams, product analytics benefit product marketing managers , UX designers , customer success managers, and developers.

Data 63

Data User Experience Churn Retention 63

User Pilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

AI 94

AI Customer Success ChatGPT Management 94

User Pilot

JUNE 2, 2023

By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. Measuring your adoption rates will give you insights to boost free-to-paid conversion, retain more users, and turn customers into advocates. Book a demo to learn more today !

Metrics 83

Metrics Customer Lifetime Value Churn Onboarding 83

Buffer Resources

SEPTEMBER 20, 2023

Reply to notifications on all platforms It’s important to reply to people who are engaging with you on social media. I like this line from AdWeek : Ignoring customers on social media is similar to ignoring the phone ringing when they call your help centers. Reply as quickly as you can, given all else you have happening.

Social Media 52

Social Media Branding Engagement Benchmarks 52

How To Buy Saas

MAY 11, 2023

Looking to boost your Instagram presence in 2023? Boost your Instagram engagement and attract more followers with Magic Liker APK, one of the Best Like Apps For Instagram. Effective results : With faster delivery, this app provides effective results, helping you to quickly grow your Instagram engagement.

Social Media 52

Social Media Engagement Customer Support Trends 52

User Pilot

MAY 14, 2023

To make the choice a bit easier for you, we’ve created a list of the best tools for tracking events available for SaaS teams in 2023. Product teams can use it to identify the most popular features and those that users don’t engage with enough, or identify friction at different touchpoints in the user journey.

SaaS 92

SaaS Scale Social Media Pricing 92

Buffer Resources

SEPTEMBER 11, 2023

This trend leverages social media platforms to build connections and establish meaningful relationships with potential business prospects — and when it comes to social selling, LinkedIn is the MVP. I’ve always made sure to engage and respond to people who leave comments. Engage thoughtfully This cannot be overstated.

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52

Unbounce

JANUARY 13, 2022

There are many new tactics and tools out there that can help you create marketing material that’ll lure and hook your online customers —and we’ve reeled in seven helpful posts that cover them here. 7 Marketing Trends You Gotta Know About For Your 2022 Strategy. Safari and Firefox already do so—and Google plans to follow by 2023.

Marketing 144

Marketing AI Machine Learning Artificial Intelligence 144

Buffer Resources

JULY 31, 2023

Conversely, a report showed that AI was a major reason for over 4,000 layoffs in May 2023. Chris published a blog post explaining his perspective on AI: "In short, my goal is for AI to support my writing (and other work), not replace it.” Here are some of them.

AI 77

AI Technical Review ChatGPT Artificial Intelligence 77

Neil Patel

JANUARY 18, 2023

Companies that ignore marketing trends may leave thousands (or millions) of dollars on the table. Here’s the thing: Trends matter. Understanding these trends and the strategies to take advantage of them applies to other engines like Bing, Naver, Baidu, Yandex, and others. What Search Engine Trends Shaped 2022? It happens.

AI Search 113

AI Search VP of Engineering Engineering Social Media 113

User Pilot

MAY 8, 2023

What are the main customer onboarding trends to watch out for in 2023? Userpilot’s State of SaaS Onboarding 2023 has just landed and we’re sharing the key insights. Primary onboarding flows should be short and focused on training customers in basic functionality. Book the demo!

Onboarding 81

Onboarding SaaS Payments Trends Payment Methods 81

SmartKarrot

SEPTEMBER 13, 2022

It is no longer enough for companies to focus on their products or services; they need to build complete customer experiences that generate revenue from each buyer journey stage. with other companies or with customers). Importance of CROs in 2023. The CRO may also be responsible for product management or strategic partnerships.

Revenue 10

Revenue Technical Review Scale Sales Hiring 10

SaaStr

AUGUST 7, 2020

” Matt Garratt: But then when you start to grow and you start to get these customers, you see some really nice benefits. We have over 1100 customers across the globe. There’s heavy services, at least 30 to 45% versus best-in-class that want to be less than 10%.” These companies can scale really efficiently.

Payment Solutions 149

Payment Solutions Pricing Payments Payment Services 149

Buffer Resources

JULY 31, 2023

Repurpose your content on multiple social media platforms Repurposing content can increase engagement, save you a lot of time and energy, and gives people a chance to see your best social content they may have missed the first time you posted. Engage with your community Take some time everyday to connect with your community!

Social Media 87

Social Media Strategy Trends AI 87

User Pilot

JULY 14, 2023

Implementing a product analytics framework enables data-driven decision-making, leading to higher customer satisfaction, loyalty, and retention. Cohort analysis tracks and compares the in-app behavior of specific user groups over time, providing insights into user retention, engagement , or the impact of product changes.

SaaS 76

SaaS Underperforming Technical Team Churn Scale 76