SaaStr

OCTOBER 22, 2023

Other than your own, what app would you never let anyone take away from you no matter what: Marketo – It is essential for Setting Up Sales and ADRs to Win when the buyers have shown enough engagement to demonstrate that they are getting ready to buy. #4. This week we have Chandar Pattabhiram, CMO at Coupa! #1.

AI Search 255

AI Search Consulting Leadership AI 255

SaaStr

DECEMBER 10, 2023

UserGems allows us to track when a champion leaves a customer account and lands somewhere else – thus opening up new relationship dynamics and opportunities. What’s the number one top new app you’ve added the past year? What’s your top “undiscovered gem” — an app you love but others may not have heard of?

Leadership 302

Leadership B2B Branding Revenue 302

User Pilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. A good customer satisfaction level ensures great product engagement to retain customers longer.

SaaS Payments 98

SaaS Payments Payment Solutions Payment Services Payment Methods 98

SaaStr

AUGUST 27, 2023

Contentful, Metadata, Intercom, Klue, ZoomInfo, LInkedIn Sales Nav and a Sales Engagement Platform which I hope to move to Salesloft! #2. Other than your own, what app would you never let anyone take away from you no matter what: ABM + Sales Engagement. They just need to figure out how to do lead scoring and program tracking! #4.

compliance 211

compliance Engagement Strategy Marketing 211

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. These awards reflect superior engagement and commitment from our users, who continue to highlight and share the key aspects of Totango and our software they find most beneficial.

Software Review 111

Software Review Technical Review User Experience Enterprise 111

User Pilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Userpilot is the best tool for predesigned and custom dashboard visualization.

Social Media 98

Social Media Data SaaS Scale 98

User Pilot

MAY 5, 2022

This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. Customer churn analytics helps you identify the reasons why your existing customers are leaving the product and impede this. Let’s begin! What is churn analytics?

Churn 98

Churn Retention Subscription Payment Features 98

User Pilot

DECEMBER 10, 2023

TL;DR Product-led growth (PLG) uses product usage as the main driver of customer acquisition and account expansion. However, it’s not ideal for complex products or enterprise clients where customers aren’t the end users. Only when they reach the right level of engagement , the sales reps step in to ultimately close the deals.

Scale 105

Scale Sales Software Review Retention 105

User Pilot

APRIL 16, 2024

It also helps identify better ways to engage users. In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. It can even help maximize feature adoption.

User Experience 105

User Experience Engagement Trends Churn 105

User Pilot

NOVEMBER 21, 2023

From understanding customers to driving sales, analytics is a crucial tool for modern product managers. With access to your CRM data, you can easily get an insight into the customer lifecycle to better understand your customers. Discover trends in user behavior and the customer lifecycle.

Management 105

Management Software Social Media Trends 105

User Pilot

JULY 30, 2023

This game-changer can help you foster customer relationships, drive engagement, and boost business growth. TL;DR Customer segmentation in marketing automation involves grouping leads and customers based on shared characteristics to personalize marketing messages. Lead scoring-based segmentation.

Scale 98

Scale Marketing Onboarding User Experience 98

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. The best of customer success At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers.

Customer Success 115

Customer Success Software Review Technical Review Enterprise 115

User Pilot

JUNE 2, 2023

By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. Measuring your adoption rates will give you insights to boost free-to-paid conversion, retain more users, and turn customers into advocates. Book a demo to learn more today !

Metrics 98

Metrics Customer Lifetime Value Churn Onboarding 98

User Pilot

AUGUST 10, 2023

Tracking your product’s DAU, WAU, MAU metrics will provide insights into user engagement and how well your tool is performing. We also covered other metrics to measure and get a holistic picture of customer engagement and common mistakes when tracking engagement, and how to avoid them. Understand growth over time.

Metrics 96

Metrics Venture Capital Benchmarks Engagement 96

User Pilot

APRIL 23, 2023

Tracking these metrics helps you gain growth insights, track user engagement , and measure customer satisfaction. Customer acquisition cost estimates the cost of acquiring a new customer to optimize customer marketing efforts. Lifetime value determines revenue potential from each customer.

Metrics 97

Metrics Customer Lifetime Value SaaS Scale 97

User Pilot

AUGUST 5, 2023

NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. Segment passive customers and offer them targeted offerings through in-app messages.

Scale 98

Scale Retention User Experience Strategy 98

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Scale 105

Scale Underperforming Technical Team Churn Trends 105

User Pilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages.

Social Media 104

Social Media Sales Funnel Acquisition Retention 104

User Pilot

AUGUST 30, 2023

Wondering how to improve satisfaction by reducing your time to resolution for customer issues? Time to resolution is a critical customer service metric that can make or break your customer support’s reputation. Building a knowledge base to offer customer self-service and empower users with resources for common problems.

Customer Lifetime Value 104

Customer Lifetime Value Customer Support AI Onboarding 104

User Pilot

AUGUST 6, 2023

Your marketing automation tool can help you score and qualify leads based on their activity inside the product. OptinMonster helps marketers engage website visitors and capture their contact details before they leave. This means more paying customers and upsells or cross-sells, which translates into better business performance.

Marketing 98

Marketing SaaS Social Media Onboarding 98

User Pilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Uncover customer behavior and preferences.

Data 98

Data Customer Lifetime Value Retention Churn 98

User Pilot

DECEMBER 12, 2022

A customer engagement dashboard is invaluable for interpreting customer data and making the right business decisions. With ease, you’ll gather, analyze, and share user engagement insights that will reduce churn and drive product growth. Choose no-code engagement tools instead.

Engagement 98

Engagement Metrics Scale Customer Lifetime Value 98

User Pilot

JANUARY 31, 2023

Userpilot can help you track product launch success with in-app engagement tracking, customer segmentation , and real-time analytics. You need to generate interest and drive sales by creating awareness and buzz around the product launch, as early adopters are your key potential customers. Let’s see how you can do it.

Metrics 98

Metrics Scale Software Review Retention 98

ChurnZero

OCTOBER 5, 2022

This is a guest blog contributed by Emily Ryan, chief client officer at Valuize , a B2B consulting company that helps industry-leading technology organizations supercharge their customer lifecycle to drive best-in-class net dollar retention. Define what customer health looks like for your business. Length of the relationship.

Underperforming Technical Team 94

Underperforming Technical Team Payment Services Payment Methods Scale 94

User Pilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. The customer experience (CX) encompasses all customer interactions with every aspect of your company as they move through the user journey stages.

User Experience 98

User Experience Underperforming Technical Team Customer Lifetime Value Retention 98

User Pilot

APRIL 18, 2023

What are the right questions to ask your customers to understand user sentiment ? It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions. Likert scale questions 2.

Underperforming Technical Team 98

Underperforming Technical Team Scaling Onboarding Product Marketing 98

User Pilot

JUNE 26, 2023

Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. The right metrics should align with the customer journey stages and goals, offer actionable insights, and track progress toward goals over time. You can also use a product metrics framework, ie.

Metrics 96

Metrics Customer Lifetime Value SaaS Acquisition 96

User Pilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. A good customer churn rate is 3% or less for SaaS companies.

Churn 98

Churn Retention Onboarding Engagement 98

Subscription Flow

JANUARY 30, 2024

SaaS renewal management’s primary goal is to increase customer retention and in turn, recurring revenue growth. To encourage your customers to renew their subscriptions at the end of their term, a number of procedures and tactics are involved in devising your B2B SaaS renewal strategy.

SaaS Payments 59

SaaS Payments B2B Strategy Payment Services 59

Totango

JULY 6, 2021

Measuring customer loyalty gauges the strength of your client relationships, helping you predict and manage performance. Loyal customers are likely to buy from you again and refer you to others, increasing your revenue. Customers who don’t feel committed to your brand are more likely to churn and spread negative word-of-mouth.

Customer Lifetime Value 112

Customer Lifetime Value Scale Branding Trends 112

User Pilot

JULY 29, 2021

Are you looking for customer engagement solutions that can give you an upper hand in creating stronger customer relationships? It can be quite confusing if you don’t know what tactics will improve customer engagement in your product. Higher customer retention. Increased customer lifetime value ( LTV ).

Engagement 98

Engagement Software Review SaaS Onboarding 98

Totango

JULY 5, 2022

In uncertain economic times, attracting new customers becomes exponentially harder as budgets get tighter and priorities shift. You need to be able to retain and scale your current customer base efficiently, with the current resources you have rather than adding more. . Dive into Customer Health. Identify At-Risk Customers .

Customer Success 100

Customer Success Scale Headcount Churn 100

Buffer Resources

FEBRUARY 9, 2024

How can we keep creating a unique customer support experience even as we get an increasing number of messages from customers?   Delivering exceptional customer support has always been at the core of Buffer’s mission. This is a question that is always on my mind.    What is a hospitality approach?  

Customer Support 91

Customer Support Software Review Software Social Media 91

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started? Let’s go!

Engagement 98

Engagement Metrics Strategy Churn 98

FastSpring

JANUARY 7, 2021

Interestingly, these loyal fans of whatever they love so much as children grow up one day to become adult customers one day. Customers who, believe it or not, have the same childhood tendencies of going back to things they love over and over and over. What is customer loyalty? The answer lies in customer loyalty programs.

Customer Lifetime Value 148

Customer Lifetime Value Scale Forecasting Engineering 148

User Pilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction.

Social Media 105

Social Media Software Review Technical Review Machine Learning 105

User Pilot

MAY 31, 2023

TL;DR Product adoption refers to the process by which customers integrate a new product into their daily lives or business operations. Customer retention rate Customer retention rate is the number of customers you retain over a specific time frame.

Metrics 98

Metrics Customer Lifetime Value Churn Retention 98