SaaStr

JUNE 24, 2022

You should be striving for zero voluntary attrition on your sales team. More here: The Beauty and ROI in The Zero Voluntary Attrition Sales Team. #3. High NRR makes Customer Success teams lazy. More here: Why NRR is Probably The Wrong Core Metric for Your Customer Success Team. #7. And 2 Better Ways to Do It Anyway.

Sales Recruiting 212

Sales Recruiting Sales Hiring Scale Customer Success 212

Subscription Flow

DECEMBER 1, 2023

Recurring revenue models, or subscription models , can be a great way for businesses to generate income while providing customers with the options they want. This is owing to a result of subscription businesses placing a greater emphasis on client retention than on new customer acquisition.

Subscription 59

Subscription Payment Features Metrics Business 59

SaaStr

JUNE 3, 2022

As Firestone says, “Community is not an opportunity for you to build your connection or your channel with your customers or audiences. This covers a wide range of audiences, like customers, prospects, developers, partners, thought leaders, and employees. 3x lower attrition. It’s really about them connecting with one another.

Enterprise 217

Enterprise Leadership Customer Success Startup 217

Subscription Flow

DECEMBER 26, 2023

While teams targeting customer retention have excellent opportunities to innovate and connect in new ways because of the impending recession, shifting customer priorities and preferences, and new technology, however, they must first comprehend the market and the industry.

Retention 52

Retention Data Analysis Customer Support Technology 52

User Pilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. The main reasons for customer churn are: Bad product-customer fit. Bad customer service.

Churn 84

Churn SaaS Payments Payment Solutions Payments 84

User Pilot

MARCH 9, 2023

Want to improve the current customer attrition rate in your SaaS company? Customer attrition is one of the main problems for SaaS companies. Although you’ll inevitably lose customers occasionally, you should always keep the attrition rate at a minimum. What is customer attrition?

Underperforming Technical Team 95

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 95

Subscription Flow

JANUARY 30, 2024

SaaS renewal management’s primary goal is to increase customer retention and in turn, recurring revenue growth. To encourage your customers to renew their subscriptions at the end of their term, a number of procedures and tactics are involved in devising your B2B SaaS renewal strategy.

SaaS Payments 59

SaaS Payments B2B Strategy Payment Services 59

User Pilot

JANUARY 12, 2023

First, the use cases we’ve put together for this article present different angles of how to act on behavioral data at different stages of the customer journey. The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps , and user funnel analytics.

Artificial Intelligence 94

Artificial Intelligence SaaS Software Review User Experience 94

SaaStr

JUNE 5, 2022

You gotta do this if you have customers of different sizes. Only 25% of you get back to customers within 5 minutes. Most of you get a significant number of customers from your partners. Events are an unusual thing, but the top one have one thing in common: your buyers and customers go to them. #28. At least. #23.

Sales Hiring 212

Sales Hiring Interviewing Revenue Sales 212

SaaStr

NOVEMBER 8, 2022

The Threads That Bind Customer and Employee Life Cycles. Most of you are familiar with the customer life cycle, including customer acquisition, onboarding, adoption, cross-selling and upselling, and retention. . Every stage of the customer journey is critical to delivering a best-in-class customer experience.

Underperforming Technical Team 216

Underperforming Technical Team Technical Review Acquisition Company Culture 216

SaaStr

MARCH 14, 2021

If you have happy customers and high NPS/CSAT … then at least around $4m-$5m in ARR, generally, your existing customer base itself starts to create real revenue. As a rough rule, aim for at least 120% net revenue from your trailing customer base by the time you hit $4m-$5m in ARR. That means it gets easier , folks.

Scale 269

Scale Branding Churn Pricing 269

SaaStr

AUGUST 9, 2020

A Good Day: I’m running out of cash in the earlyish days — & somehow convince a key customer to pay us an $300k additional pre-paid … even though contract doesn’t require it and isn’t up for renewal for 10 months. As time goes on, you see the real impact of attrition over time. It is true. Gets us six months more runway.

Sales Hiring 355

Sales Hiring SaaS Revenue Churn 355

User Pilot

MAY 5, 2022

This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. Customer churn analytics helps you identify the reasons why your existing customers are leaving the product and impede this. Let’s begin! What is churn analytics?

Churn 96

Churn Retention Subscription Payment Features 96

Subscription Flow

NOVEMBER 7, 2023

CRM (customer relationship management) software can help with just that. CRM for magazine publishers is a tool that facilitates tracking, grouping, and multichannel customer communication. Keeping that context in mind, in this blog we will go over the benefits of CRM and why it is crucial for magazine publishers in this blog post.

Payments 59

Payments Payment Services Payment Methods Payment Solutions 59

SaaStr

AUGUST 17, 2022

Consider not only how many reps you have and how many you’ll hire, but also incorporate attrition and productivity metrics that give you insight into the health of your organization. Centering your work on customer experience helps train the whole organization in the process and hones your product-market fit. Focus on logo acquisition.

Sales Hiring 196

Sales Hiring Sales SaaS B2C 196

Totango

JANUARY 26, 2021

Being proactive about churn prevention provides an antidote to customer attrition. Utilizing technology makes it one of the easiest ways to keep more customers. Read on to learn what churn is, how an attrition analysis can help you pinpoint why you’re losing customers, and what steps you can take to prevent customer churn.

Churn 89

Churn Retention Underperforming Technical Team Technical Review 89

User Pilot

AUGUST 9, 2023

Wondering how to calculate customer retention rate and why? It’s important to measure the customer retention rate to see how well your product retains customers and to monitor any changes to try and improve it. TL;DR Customer retention rate measures the percentage of customers a company keeps over a specific timeframe.

Retention 94

Retention Customer Lifetime Value Churn Metrics 94

Subscription Flow

NOVEMBER 20, 2023

Customers can pay for goods and services according to their consumption ( pay-as-you-go ), scale their service usage up or down in accordance with business needs, and have their subscriptions automatically renewed thanks to subscription billing and revenue management.

Payments 59

Payments Payment Features Payment Services Subscription 59

SaaStr

OCTOBER 28, 2020

Your need a VP of Sales, Marketing, Product, Engineering and Customer Success by this stage just to scale. Employee NPS numbers, according to the companies that do them, are generally lower than customer NPS numbers. We all want a zero voluntary attrition team. Qualified leads slow way down. Because you need more VPs earlier.

Sales Hiring 243

Sales Hiring Scale Management Scaling 243

SaaStr

APRIL 26, 2022

Reach out directly as the company founder or CEO, lead with what you are doing for customers, and share your pain points. Which has the higher inherent attrition risk? Tip Three: Better Recruiting. Don’t get formulaic with your outreach to quality candidates. Be wary of harping on your fundraising as well. Step Two: Risk Assessment. .

Leadership 187

Leadership Sales Hiring Sales Recruiting Scale 187

SaaStr

MAY 27, 2022

But 74% of you find your Paid Pilots convert to Paid Customers at the end of the pilot. 41% of you have sales do some customer onboarding, not just CS or other specialists. The related question then becomes do you raise prices on existing customers — or just new customers? Fix this, and watch sales go up. #16.

Sales Hiring 287

Sales Hiring Pricing Scale Interviewing 287

SaaStr

DECEMBER 6, 2021

We wanted to demonstrate to the market that we are a viable, long-term platform that could support the largest enterprises in the globe, so those companies could support their customers, too. It’s just the beginning for your employees, partners, new investors, and customers. Going IPO is a very important milestone.

DevOps as a Service 231

DevOps as a Service Scale Cloud Interviewing 231

Subscription Flow

NOVEMBER 23, 2023

In this blog, keeping this urgent need in mind, we will firstly attempt to understand what subscription renewal management is, after which we will look at the specific ways in which subscription renewals automation can be brought into effect with the help of certain key strategies that are increasingly being implemented in the market today.

SaaS Payments 59

SaaS Payments Payment Features Payments Strategy 59

Blulogix

JANUARY 5, 2024

Subscription Billing Definition: Subscription billing is a business model in which customers pay a recurring fee at regular intervals, typically monthly or annually, in exchange for access to a product or service. It’s the engine that drives revenue predictability and customer relationships. Subscription Billing 1.

Subscription 52

Subscription Payment Features Payment Services Payments 52

Subscription Flow

NOVEMBER 22, 2023

Sustainable growth can be achieved by fine-tuning your product to meet the demands and expectations of your customers. Usually, the last step in converting a lead into a customer is product adoption. Basically, the behavior ought to demonstrate that the customer is benefiting from your product.

Metrics 59

Metrics Customer Lifetime Value Acquisition Retention 59

User Pilot

JULY 18, 2023

Tracking your customer churn rate will help you keep tabs on business growth. This article shows you various ways to calculate churn, make sense of the data, and create proactive solutions to retain more customers. Types of churn rates you should calculate: customer churn rate, revenue churn rate , and involuntary churn rate.

Churn 84

Churn Payments SaaS Payments Payment Solutions 84

SaaStr

FEBRUARY 25, 2022

Customer Success . With a 95% freelancer-led CX team of attuned and geographically distributed professionals, UpWork achieved a 91 customer satisfaction score. . The team also boasts of an attrition rate of as low as <5%—which goes against the idea that freelancers can not be acculturated in your business. .

Scaling 185

Scaling Artificial Intelligence Company Culture Innovation 185

Totango

FEBRUARY 12, 2021

What is customer churn ? The answer directly relates to your success at retaining customers and maintaining revenue levels. Read on to learn what you need to know about what customer churn is and how to calculate it. What Is Customer Churn? You can also think of customer churn as the opposite of customer retention.

Churn 81

Churn Retention Customer Success Subscription 81

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. Tell people about your business, get them in the store, sell them things, then look for more customers. But that was before the internet made it possible to deliver highly customized items.

Customer Success 100

Customer Success Payment Methods Payments Payment Services 100

Baremetrics

OCTOBER 12, 2021

Your SaaS business needs a solid system for finding qualified leads and converting them to customers if it will survive and thrive. You can segment your trial customers based on different categories and easily monitor the customers with the highest conversion potential. Contrary to blog posts, gated content is locked.

Payment Methods 98

Payment Methods SaaS Payments Payment Services Sales Hiring 98

SaaStr

MAY 31, 2021

The second time, I routinely closed big customers that looking back, we didn’t deserve. And I worry much, much more about providing true value for customers, perhaps to a fault. But I no longer believe I can close the impossible customer. I prided myself in my first two start-ups about having zero voluntary attrition.

Sales Recruiting 320

Sales Recruiting Sales Hiring Scale Branding 320

Totango

APRIL 30, 2021

Comparing the cost of customer retention versus customer acquisition underscores why retaining clients is so important. Calculating the Cost of Customer Acquisition. Then divide by the number of customers acquired during that period. CAC can also be calculated for individual customers. Web design and maintenance.

Acquisition 63

Acquisition Retention Social Media Advertising 63

Full Session

DECEMBER 4, 2022

Keeping customers happy and engaged is essential to the success of any business. However, keeping them as loyal customers requires much effort. It gives you a clue on what’s not working with your customer retention strategy and can indicate other business model issues. Let’s start by defining the customer churn analysis.

Churn 52

Churn Payment Services Payments SaaS Payments 52

User Pilot

FEBRUARY 9, 2023

Looking to use predictive customer analytics to drive growth and gain a competitive advantage for your business? Predictive customer analytics can help you engage customers and generate more revenue with accurate predictions. It can lead to greater customer retention and satisfaction in the long run. Let's start!

Retention 90

Retention Machine Learning Artificial Intelligence Trends 90

User Pilot

JANUARY 30, 2023

This article features all the nooks and crannies that will help you learn how to analyse the customer journey using behavioral analytics. It delves into the process of collecting customer behavioral data for SaaS and explores real-life examples of how to act on all the data. What is customer behavior analytics?

Customer Lifetime Value 89

Customer Lifetime Value Software Review Retention Churn 89

SaaStr

JANUARY 10, 2020

And that means the customer is king.” ” In the context of the larger article, he’s making the case for manufacturers to adopt a SaaS playbook: become customer-centric, hire Customer Success Managers (CSMs) to engage customers more deeply, deploy technology to manage the customer relationship beyond the initial sale, etc. .”

Sales Hiring 133

Sales Hiring Scale Underperforming Technical Team Onboarding 133

SaaStr

SEPTEMBER 25, 2020

That knows non-existing customers better than you? So you have to find a way by will, by force of will, by marketing, by blog posts, by podcasts, by YouTube, by showing up to events, even if they’re digital today. But you’ve got to get those first 10, 20, 30 customers yourself before you’re ready to hire a sales rep.

Sales Hiring 174

Sales Hiring Sales Recruiting Scale Sales 174