User Pilot

FEBRUARY 6, 2023

To start, you can track product usage data with click tracking. This is where you tag your UI elements and then measure activity in the form of clicks and hovers. To dive even deeper, set track custom events to understand user engagement. Feature tagging and click tracking in Userpilot.

Artificial Intelligence 97

Artificial Intelligence Data Software Review Machine Learning 97

User Pilot

AUGUST 5, 2023

How can you leverage data tracking to get product growth insights ? So let’s find out how to create a data tracking plan to collect and analyze all data relevant to your SaaS business. So let’s find out how to create a data tracking plan to collect and analyze all data relevant to your SaaS business.

Data 93

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 93

User Pilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? Use session recordings , click tracking, feature usage , customer journey interactions, eye tracking, and cohort analysis to understand user behavior. However, customer insights can help your teams understand all aspects of your B2B partners.

B2B 93

B2B Underperforming Technical Team B2C Scale 93

User Pilot

MARCH 31, 2023

In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business. Some analytics categories in SaaS are the journey , experience , engagement , behavior , retention , and loyalty analytics. What are metrics in SaaS? What are analytics in SaaS?

Metrics 94

Metrics Customer Lifetime Value Data Analysis Engagement 94

User Pilot

JANUARY 12, 2023

User behavior analytics (UBA) is a way to track user activities across the web, mobile, and other digital channels. The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps , and user funnel analytics. How to track user behavioral data.

Artificial Intelligence 97

Artificial Intelligence SaaS Software Review User Experience 97

Totango

NOVEMBER 8, 2023

Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience.

Data 92

Data Finance Enterprise Interviewing 92

User Pilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. This article discusses ten tips that can help you to effectively scale customer success teams in SaaS.

Scale 93

Scale Customer Success Scaling SaaS 93

User Pilot

AUGUST 10, 2023

Tracking your product’s DAU, WAU, MAU metrics will provide insights into user engagement and how well your tool is performing. We also covered other metrics to measure and get a holistic picture of customer engagement and common mistakes when tracking engagement, and how to avoid them. Track in-app user activity with custom events.

Metrics 79

Metrics Venture Capital Benchmarks Engagement 79

User Pilot

JANUARY 30, 2023

It delves into the process of collecting customer behavioral data for SaaS and explores real-life examples of how to act on all the data. TL;DR Customer behavior analytics is an in-depth analysis of user interactions within your product that helps SaaS companies understand customer preferences and locate friction points.

Customer Lifetime Value 94

Customer Lifetime Value Software Review Retention Churn 94

User Pilot

MAY 14, 2023

Choosing the best event-tracking tool for your business is not easy. To make the choice a bit easier for you, we’ve created a list of the best tools for tracking events available for SaaS teams in 2023. If you need an in-app tracking tool, your options include dedicated analytics tools or product adoption solutions.

SaaS 95

SaaS Scale Social Media Pricing 95

Subscription Flow

FEBRUARY 27, 2024

Subscription pricing with the help of automated billing software has transformed many industries and provided businesses with a dynamic way to generate revenue, especially in the SaaS space. SaaS companies’ success is largely dependent on their use of subscription billing.

SaaS Payments 83

SaaS Payments Payment Services Payments Payment Solutions 83

User Pilot

JUNE 8, 2023

As a result, you get the key that opens the door to a treasure of product growth insights for your SaaS business. After setting onboarding goals, tracking user interaction with in-app guidance elements will optimize the onboarding process to increase activation rates. SaaS businesses collect this relevant information upon user signup.

SaaS Payments 90

SaaS Payments Data Payment Solutions Payments 90

User Pilot

MAY 29, 2023

TL;DR A retention table is a powerful report that tracks and analyzes user engagement over time. Some best alternative ways to analyze retention impact include: Monitoring feature performance through feature audit , hover tracking, click tracking , etc., Track active users’ numbers in Userpilot.

Retention 86

Retention Trends Engagement Churn 86

Baremetrics

JULY 20, 2021

If there’s one brand you and I can learn from to become better SaaS marketers, it’s HubSpot. HubSpot Academy), HubSpot has aced the SaaS marketing game in more ways than one. Anyone in tech can tell you, the SaaS industry is growing at an insane rate. It can be difficult to know what KPI’s you should track for SaaS growth.

SaaS Payments 105

SaaS Payments Payment Services Marketing Payment Solutions 105

Baremetrics

AUGUST 17, 2020

The answers to questions like these will help determine how you market, build and grow your SaaS business. And if you can’t answer these questions, then chances are you don’t have the right SaaS analytics tools. In order to help you out, we put together a list of some of the best SaaS analytics tools out there.

Payment Methods 124

Payment Methods Business SaaS Payment Solutions 124

User Pilot

MARCH 29, 2023

social media engagement or email click-through rate), or feedback data (e.g., Amplitude is a powerful analytics tool that enables teams to track and store data about user in-app behavior and product performance. Why does tracking digital analytics data matter for product teams ? This could be website data (e.g.,

Data 89

Data Social Media Customer Lifetime Value Acquisition 89

User Pilot

OCTOBER 8, 2021

Many SaaS businesses rate Pendo Analytics among the best in the industry. We previously discussed them in our blog post about Pendo here. To replace the dummy data with real numbers from your SaaS company, you'll need to install a JS snippet. The question is: do the analytics features offered by Pendo live up to the hype?

Software Review 97

Software Review Systems Review Onboarding Retention 97

User Pilot

MARCH 21, 2023

For any SaaS owner or product manager, understanding your customers’ daily lives and the user tasks they need to complete to achieve their goals is vital. There are several examples from across the SaaS world of user task analysis: read on below to find out more. Let’s get straight into it! a layered task diagram).

User Experience 85

User Experience Interviewing Onboarding SaaS 85

User Pilot

FEBRUARY 26, 2023

Mixpanel has become a popular choice among SaaS companies with its advanced analytics and intuitive interface. While Mixpanel helps track user behavior and interaction with products, Google Analytics is great for tracking website traffic and conversions. Looking to use Mixpanel Analytics for collecting product growth insights ?

Software Review 95

Software Review Systems Review Engagement Scale 95

User Pilot

JUNE 29, 2022

It helps SaaS companies better understand their customers and address their needs more effectively. Behavioral segmentation data is the most valuable for SaaS companies. This tool lets you create customer groups based on the wide range of in-app behavior: Set custom events for tracking any feature usage. Track feature adoption.

SaaS Payments 97

SaaS Payments Software Review Payment Solutions Payment Methods 97

User Pilot

JUNE 30, 2023

Customer engagement lies at the heart of every thriving SaaS product. In this article, we will delve into the top 12 strategic customer engagement tactics and then look at some of the leading customer engagement examples in the SaaS industry. Track user engagement with heat maps, feature tags, etc. and work on them.

Engagement 83

Engagement Entertainment AI Customer Lifetime Value 83

User Pilot

OCTOBER 29, 2023

WTP helps SaaS companies choose optimum prices for their products to maximize profit. SaaS product teams also use it to prioritize features and evaluate the feasibility of new motions. As a product or marketing manager , you’re probably getting an idea of how important willingness to pay is for SaaS businesses.

SaaS 100

SaaS Interviewing Pricing Market Research 100

User Pilot

FEBRUARY 9, 2023

You will also know how to track and use it for your SaaS business. It helps your SaaS business understand customer behavior and take action to improve customer satisfaction and loyalty. Benefits of predictive customer analytics Predictive customer analytics can help you with several integral sides of SaaS businesses.

Retention 95

Retention Machine Learning Artificial Intelligence Trends 95

Scytale

FEBRUARY 6, 2024

Now, in a (tiny) nutshell, it’s a set of data security standards and guidelines specifically designed for SaaS companies to ensure that they meet the highest level of data security. Instead, let’s dive into the next step you will most likely take (seeing as you clicked on the blog title) – the SOC 2 audit.

compliance 111

compliance Technical Advisors Data SaaS 111

User Pilot

MARCH 11, 2022

What is user behavior tracking? In this article, we cover what user analytics means, the right metrics to track, and the best tools in the market right now. After reading this, you will be equipped to track user behavior on your website and app. And where do you start? Search no further. What is user behavior? User activation.

Data 96

Data SaaS User Experience Metrics 96

Buffer Resources

FEBRUARY 22, 2024

To create a Twitter list, click on the three dots to the right of a tweet from someone you’d like to add, then Add/remove [Twitter handle] from Lists. From here, you can choose from your current lists or create a new one by clicking Create a new List at the top.  I'm a freelance writer in the SaaS space.

Social Media 109

Social Media Underperforming Technical Team Engagement B2B 109

User Pilot

JANUARY 12, 2023

You’ll also learn how to calculate user engagement for your SaaS. User engagement metrics to track: product stickiness, user activation rate, and feature adoption rate. User engagement metrics to track: product stickiness, user activation rate, and feature adoption rate. What is an engaged user in SaaS?

Engagement 97

Engagement Social Media Onboarding Retention 97

User Pilot

JUNE 30, 2023

A SaaS resource center is a dedicated place within your app that provides users access to a centralized repository of useful information and resources. Next, click on the ‘Setup’ button to create your resource center. Launch your resource center with the click of a button. Just click on the ‘link’ module.

Software Review 96

Software Review Technical Review Engagement Pricing 96

User Pilot

JUNE 20, 2023

Using heatmaps and feature tags to measure feature engagement and eliminate dead clicks. Map out the customer journey to audit the whole UX Customer journey mapping is the tracking of a customer’s progression through your product. For instance, when users click a link, they expect a new page to load immediately.

Payment Methods 95

Payment Methods SaaS Payments Strategy Payment Services 95

User Pilot

MARCH 23, 2023

The SaaS world is filled with product growth analytics and metrics that span the entire customer lifecycle. Every department in a SaaS company should be aligned with ongoing marketing campaigns and active sales funnels. Visitor browses your website, and their actions are tracked.

Data 95

Data SaaS Sales Funnel Acquisition 95

User Pilot

FEBRUARY 20, 2023

Funnels are not available in Userpilot yet, but Goal tracking serves the same purpose. The chart is interactive and when you click on each of the squares, you get detailed data about visitors, both retained and dropped. Paths are also available in Pendo, while Userpilot is planning to launch the feature soon.

Software Review 98

Software Review Systems Review Underperforming Technical Team Mobile 98

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. In this article, we’ll offer some tips for a winning customer engagement SaaS strategy. Next, we’ll share six keys to effective SaaS customer engagement.

Engagement 97

Engagement Strategy SaaS Scale 97

Subscription Flow

APRIL 23, 2024

In this blog, we will be looking at Paddle vs Chargebee vs SubscriptionFlow to bring you up to speed on their latest features in 2024, so you can pick the software that serves as the best fit for your subscription-based business. All of this can be done with Paddle in a matter of clicks.

Payment Solutions 81

Payment Solutions Payments Payment Services SaaS Payments 81

User Pilot

JANUARY 19, 2023

You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. Quantitative metrics help SaaS companies measure key performance indicators (KPIs) , improve customer satisfaction , and boost revenue.

Metrics 97

Metrics Customer Lifetime Value Retention Onboarding 97

User Pilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? However, it isn’t easy to choose the right product metrics from the many SaaS metrics available. The right metrics should align with the customer journey stages and goals, offer actionable insights, and track progress toward goals over time.

Metrics 80

Metrics Customer Lifetime Value SaaS Acquisition 80

Subscription Flow

FEBRUARY 20, 2024

If you are on the lookout for automated billing software for small businesses, this is the blog for you to read. In today’s world, having automated billing software is of immense importance because most SaaS companies are growing at an impossibly fast rate due to the various technological booms that are taking place around the world.

Payment Solutions 92

Payment Solutions Payment Features Payment Services SaaS Payments 92

User Pilot

APRIL 20, 2023

Relevant analytics include event and feature tracking, in-depth funnel analysis , heatmaps , session replays, and retention analysis. Boosts your free-to-paid conversion rate: The lifeblood of all SaaS businesses is converting free users into paying customers. Userpilot is a powerful tool to analyze events and track feature usage.

Customer Lifetime Value 79

Customer Lifetime Value Onboarding Retention Innovation 79