Subscription Flow

JANUARY 26, 2024

When evaluating the growth and valuation of SaaS businesses, Monthly Recurring Revenue (MRR) is arguably the most commonly used SaaS metric out of all of them. Keeping all that in mind, in this blog we will be underscoring the importance of SaaS MRR growth.

SaaS Payments 52

SaaS Payments Payments SaaS Payment Features 52

Sixteen Ventures

JUNE 22, 2023

Understanding customer churn can be one of the most challenging, yet essential elements for the success of any SaaS business. Knowing why customers leave, how to anticipate these departures, and ultimately, how to prevent them, can make the difference between a business that thrives and one that merely survives.

Churn 52

Churn SaaS Growth Hacking Business 52

User Pilot

JULY 18, 2023

Tracking your customer churn rate will help you keep tabs on business growth. You will have data sets for analyzing your churn/retention history, which will better position you to make intelligent business decisions. Types of churn rates you should calculate: customer churn rate, revenue churn rate , and involuntary churn rate.

Churn 79

Churn Payments SaaS Payments Payment Solutions 79

Totango

NOVEMBER 8, 2023

Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience.

Data 92

Data Finance Enterprise Interviewing 92

User Pilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. The main reasons for customer churn are: Bad product-customer fit. How to track and identify potential churn issues: Measure customer satisfaction across the user journey.

Churn 79

Churn SaaS Payments Payment Solutions Payments 79

Blulogix

JANUARY 20, 2024

This blog post aims to shed light on the significance of having flexible upgrade and downgrade options in your billing system, and how BluIQ by BluLogix excels in providing this essential feature. Minimized Friction: A rigid subscription model can lead to frustration and churn.

Scale 52

Scale Subscription Payment Features Churn 52

Blulogix

JANUARY 20, 2024

This blog post aims to shed light on the significance of having flexible upgrade and downgrade options in your billing system, and how BluIQ by BluLogix excels in providing this essential feature. Minimized Friction: A rigid subscription model can lead to frustration and churn.

Scale 52

Scale Subscription Payment Features Churn 52

Blulogix

FEBRUARY 24, 2024

This blog post delves into how AI and ML are shaping the future of agile monetization, enhancing the way businesses approach billing, customer engagement, and revenue optimization. This predictive capability can significantly reduce churn rates, securing a stable revenue base.

Artificial Intelligence 52

Artificial Intelligence Machine Learning AI Search AI 52

User Pilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. A churn rate over 10 % indicates trouble. Let’s begin!

Churn 94

Churn Retention Subscription Payment Features 94

SaaStr

MARCH 20, 2024

At SaaStr Miami, former Founder’s Fund Partner and CRO of Brex Sam Blond — host of the SaaStr CRO Confidential Podcast — sat down with SaaStr CEO and founder Jason Lemkin for a fireside chat about finding success as a SaaS company in 2024. Ideally, they won’t churn six months out. Each VC has a different “flavor.”

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Sales Hiring Sales Recruiting Scale Headcount 275

User Pilot

NOVEMBER 28, 2022

Churn is the enemy of product growth. A churned user means lost future revenue and a waste of the resources it took to acquire them. How do you lower your churn rate and make sure all your users stick around? In this article, we’ll show you: What customer churn is and why it matters. Let’s get started.

Churn 87

Churn Software Review SaaS User Experience 87

User Pilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? 10 analytics dashboard examples for SaaS Dashboards are built for different aspects of your business, such as feature usage , customer journey, and digital marketing. In this article, we’ll discuss 10 analytics dashboard examples.

Social Media 80

Social Media Data SaaS Scale 80

User Pilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. Trigger exit surveys to prevent and reduce churn. On the other hand, retention marketing strategies aim to increase customer loyalty , reduce churn , and maximize the lifetime value of each existing customer. But look no further!

Retention 87

Retention Strategy Marketing SaaS 87

SaaStr

DECEMBER 5, 2022

Allissa and Patrick believe that SaaS founders—bootstrapped or not—can pull six key levers to significantly impact their businesses. . In SaaS, retention is usually driven by recurring revenue, cross-selling, and up-selling. This is where SaaS companies generate most their revenue. Some customer churn is unavoidable.

Payments 130

Payments SaaS Payments Payment Solutions Venture Capital 130

Blulogix

DECEMBER 21, 2023

Predictive churn prevention: AI will identify customers at risk of churn before they even consider leaving. Here are a few real-world B2B success stories that showcase the transformative power of UBP : Company A: A SaaS platform for marketing automation saw a 30% increase in customer retention after implementing UBP.

AI Search 59

AI Search AI B2B Marketplace as a Service 59

User Pilot

FEBRUARY 6, 2023

Trigger churn surveys when users want to cancel their accounts. Review the feedback to see what you can improve on to predict and prevent future churn. For example, when analyzing your historical data, you may notice that your enterprise customers have a pattern of churning after onboarding.

Artificial Intelligence 91

Artificial Intelligence Data Software Review Machine Learning 91

User Pilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. Using predictive analytics and machine learning, you can predict and prevent churn to retain more customers.

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Trends Engagement Artificial Intelligence Machine Learning 92

User Pilot

AUGUST 11, 2022

And it mainly involves increasing retention, preventing churn, building loyalty , and generating account expansion revenue. Which involves: Managing churn and increasing customer retention. Customer success is the practice of ensuring customers get their desired outcome when using your SaaS. What is customer success?

Customer Success 90

Customer Success Management SaaS Technical Review 90

User Pilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? A retention rate of 90% or above is considered good in the SaaS world. Identifying early signs of churn with analytics and acting fast. Optimizing your cancellation flow to try and prevent unnecessary churn.

Retention 72

Retention Strategy Management Churn 72

Baremetrics

OCTOBER 21, 2020

Revenue churn answers the question: how much MRR did we lose last month? Your answer says a lot about the long term health of your company as a SaaS or subscription business. The SaaS business model is built on the concept of retaining as much of your monthly recurring revenue (MRR) as possible. Try Baremetrics Free.

Churn 118

Churn Revenue Benchmarks Pricing 118

ChurnZero

MAY 3, 2022

Let’s explore five of the best Customer Success YouTube channels for learning how to fight churn, understand industry trends, and position yourself for professional success in CS. CSM Mastermind: Handling High-Risk Customers and Preventing Churn. Crash Course in Customer Success and SaaS Metrics (with Dave Kellogg).

Customer Success 98

Customer Success Scale Sales Hiring Leadership 98

Totango

JANUARY 26, 2021

Being proactive about churn prevention provides an antidote to customer attrition. Read on to learn what churn is, how an attrition analysis can help you pinpoint why you’re losing customers, and what steps you can take to prevent customer churn. What Is Churn Rate and How Does It Relate to Customer Retention?

Churn 89

Churn Retention Underperforming Technical Team Technical Review 89

Baremetrics

SEPTEMBER 15, 2021

As we will see below, RPM requires special tools in the world of SaaS, and Baremetrics is the complete toolbox. From MRR and ARR, to churn and LTV, the 26 metrics offered by Baremetrics give you the granular data you need to maximize revenue performance. Baremetrics also does cancellation prevention and churn prevention.

Payments 97

Payments Revenue SaaS Payments Payment Services 97

Subscription Flow

JANUARY 2, 2024

The SaaS industry has been growing at a phenomenal rate for quite some time now, prompting many businesses to now think of ways in which they need to invest in efficient ways of running their business in the SaaS world. In doing so, SaaS businesses of all sizes face common payment processing SaaS challenges.

Payment Services 52

Payment Services Merchant Services SaaS Payments Payments 52

User Pilot

AUGUST 9, 2023

Customer retention rate shows how many customers return to your product, whereas churn rate measures how often customers leave. Other important customer retention metrics are revenue churn rate, Net Promoter Score , repeat purchase rate, and customer lifetime value. Why is customer retention rate important for SaaS companies?

Retention 90

Retention Customer Lifetime Value Churn Metrics 90

User Pilot

AUGUST 16, 2023

Metrics such as retention rate , churn rate , and customer lifetime value are important to track for user retention. Tracking in-app user behavior helps identify friction points that need improvement to lower churn. Resolving both problems can help improve the customer experience and reduce customer churn.

Retention 94

Retention Social Media Customer Lifetime Value Churn 94

Totango

JUNE 8, 2022

OK, maybe not the world, but they have become an increasingly important factor these days for helping SaaS companies understand whether their products and services are keeping customers engaged and delivering value, so they can prevent churn, increase expansion and earn higher valuations.

Scale 88

Scale Scaling Revenue Customer Success 88

User Pilot

JULY 30, 2023

Segmenting disengaged customers to implement targeted re-engagement campaigns to prevent churn. In the SaaS field, you can conduct welcome surveys to filter customers by their product use cases. It helps you implement targeted re-engagement marketing campaigns to them and prevent churn. Churn survey with Userpilot.

Scale 84

Scale Marketing Onboarding User Experience 84

User Pilot

APRIL 26, 2023

Because it’s one of the best ways to improve customer retention and grow faster in SaaS. What the best customer data platform is for SaaS companies. Use data analytics to track and improve product adoption , analyze customer behavior to make product improvements, and predict and prevent churn.

Data 93

Data Data Analysis Software Review SaaS 93

User Pilot

MARCH 1, 2022

Looking for ways to bring back inactive users for your SaaS? In this article we’ll go over: how to define an inactive user -SaaS- (hint: it’s not just a user that hasn’t logged in). Customers mostly churn because they feel dissatisfied or unhappy. Pro tip: Use segmentation to welcome back churned trial users.

Engagement 95

Engagement SaaS Social Media Churn 95

User Pilot

AUGUST 10, 2023

It’s much simpler to keep hold of existing customers rather than acquire new ones: an automated retention email marketing strategy can help prevent unnecessary churn by targeting disengaged users with bespoke offers. Start by analyzing historical data, then use what you’ve learned to create a churn prediction model.

Product Marketing 80

Product Marketing Marketing Churn Customer Lifetime Value 80

Totango

SEPTEMBER 1, 2022

Why Your QBR SaaS Model Needs an AI Makeover. Quarterly business reviews (QBRs)[LINK] have become a standard practice for software providers, but today’s QBR SaaS model is rapidly transforming. Here we’ll show you how to update your SaaS QBR strategy to keep up with the latest technology and best practices.

Technical Review 98

Technical Review Artificial Intelligence SaaS Software Review 98

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. So, efforts to simultaneously reduce churn rate and increase retention are the formula to your product’s success. What is customer churn?

Churn 79

Churn Retention Onboarding Engagement 79

CustomerSuccessBox

JUNE 17, 2022

Analysis like, Conversion analysis Churn analysis Attribution analysis Retention analysis Segmentation Funnel analysis. Amongst all the types of analysis one may carry out using product analytics, our point of discussion would be churn analysis in this blog. Why is it not easier to predict churn?

Churn 52

Churn SaaS Payments Underperforming Technical Team Payment Features 52

User Pilot

APRIL 23, 2021

Without exception, all the SaaS businesses I’ve ever spoken with want to keep their churn rate down. That’s because retention and activation , not acquisition, are the main drivers of profitability in the SaaS world. That all sounds well and good in theory… but how do you prevent against churn in practice?

Churn 52

Churn SaaS Payments Payment Solutions Social Media 52

Subscription Flow

FEBRUARY 16, 2024

In this blog, keeping this urgent need in mind, we will be going over a list of payment gateway options for Shopify stores. What is unique about SaaS businesses in South Africa? What is unique about SaaS businesses in South Africa? What are payment gateways? What is Shopify?

Payment Methods 52

Payment Methods Payment Services SaaS Payments Merchant Services 52

User Pilot

JULY 17, 2023

Many SaaS founders agree that customer insights are a key driver of product growth. Visualize collected data with different dashboards Once you’ve collected data on metrics like customer satisfaction score, lifetime value, and churn rates then it’s time to visualize everything using different dashboards.

Data 90

Data Customer Lifetime Value Retention Churn 90