User Pilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. Get it right, and you’ll transform the user onboarding experience for your customers.

Onboarding 94

Onboarding SaaS Mobile Education 94

Totango

DECEMBER 20, 2023

These awards reflect superior engagement and commitment from our users, who continue to highlight and share the key aspects of Totango and our software they find most beneficial. These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers.

Software Review 108

Software Review Technical Review User Experience Enterprise 108

User Pilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. Book a demo now to get started.

User Experience 103

User Experience Engagement Trends Churn 103

User Pilot

MAY 16, 2022

Product-led onboarding is something of a revolution in the SaaS industry. It’s not a ‘hack’ or a quick fix: it’s a mindset shift in how you approach your user onboarding process. Ready to transform new users into lifelong customers? Ready to get started with a product-led onboarding strategy?

Onboarding 96

Onboarding Customer Success Scale Strategy 96

User Pilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both.

Onboarding 93

Onboarding Scale Customer Success Scaling 93

User Pilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. In this article, we unlock the best ChatGPT prompts to elevate your product management process. Create detailed user personas and craft targeted stories for these personas.

ChatGPT 95

ChatGPT Management Underperforming Technical Team Technical Review 95

User Pilot

FEBRUARY 26, 2024

Marketing funnel analysis enables teams to assess the performance of their marketing efforts and choose the best marketing strategies for specific prospect segments. Start building your marketing conversion funnels but creating all product user personas. For each funnel stage, choose relevant metrics.

Marketing 97

Marketing Sales Funnel Forecasting Customer Lifetime Value 97

User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends.

SaaS Payments 100

SaaS Payments Trends Payment Solutions Payment Methods 100

User Pilot

JULY 14, 2022

Getting user onboarding right is critically important for any SaaS: in this article, we’re going to explore the powerful concept of minimum viable onboarding. We’ll start by looking at what user onboarding is, then look at why minimal viable onboarding is valuable, and finally how to implement it in your product.

Onboarding 90

Onboarding User Experience Marketplace as a Service Social Media 90

User Pilot

NOVEMBER 5, 2023

Use onboarding surveys to personalize user onboarding and increase the user’s chances of success. Create onboarding checklists for each customer segment to guide them through your product and help them achieve immediate success. One such tool is Userpilot, an excellent onboarding and data collection tool.

Scale 93

Scale Customer Success Scaling SaaS 93

User Pilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? And, how to optimize it to provide an excellent user experience and reduce the time to value? User onboarding best practices for SaaS – Yaakov Carno. What is user onboarding?

Onboarding 81

Onboarding SaaS User Experience Scale 81

User Pilot

JUNE 20, 2023

Looking to level up your user onboarding knowledge with onboarding books? An exceptional user onboarding experience can make all the difference for your SaaS company's growth. Onboarding books can offer you the knowledge and insights necessary to craft a remarkable onboarding process.

Onboarding 93

Onboarding VP of Engineering SaaS Consulting 93

User Pilot

JULY 11, 2023

The internet is flooded with customer experience videos you can watch and, maybe, learn something new or useful for your job. We’ll also share and summarize 12 videos so you can get into user onboarding, customer service, and retention—right now. Malewicz’s take on mobile onboarding screens.

Technical Review 84

Technical Review Onboarding Mobile Retention 84

User Pilot

MARCH 6, 2024

It also helps organizations improve conversion rates and create a positive customer experience leading to higher satisfaction and loyalty. This helps create user personas. For best results, use multiple acquisition channels , like SEO, PPC adverts, or WOM. Want to see how Userspilot can help you optimize your product funnel?

Social Media 90

Social Media Sales Funnel Acquisition Retention 90

Blulogix

MARCH 21, 2024

Crafting an Exceptional Onboarding Experience: Guided Discovery: Ensure new customers are not just welcomed but guided through the early stages of using your service. Tailored onboarding sessions that highlight key features and best practices can significantly impact long-term satisfaction and retention.

B2B 52

B2B Subscription Payment Features Retention 52

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. The best way to gain this information is through customer engagement. Onboarding is one of the first times your customer engages with your business. Ease of use: how user-friendly is the platform?

Engagement 103

Engagement Onboarding Artificial Intelligence Social Media 103

User Pilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. Well-crafted UI microcopy can help users overcome friction and improve conversion rates at key touchpoints.

AI 101

AI Scale User Experience Onboarding 101

Subscription Flow

FEBRUARY 27, 2024

These difficulties vary from increasing revenue streams (that, in return, require turning users who are free into paying customers), making sure that payments are made on time, strategically upselling users to premium tiers, and following up on late payments.

SaaS Payments 95

SaaS Payments Payment Services Payments Payment Solutions 95

User Pilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Acquisition 103

Acquisition Strategy Social Media Underperforming Technical Team 103

User Pilot

MAY 3, 2023

Is Pendo onboarding functionality any good? We look at the onboarding features Pendo offers, how to use them, and their pros and cons. We also check out Pendo’s pricing plans and what its users think about it. You start designing Pendo onboarding experiences by setting business and user goals. What is it?

Software Review 97

Software Review Onboarding Pricing Engagement 97

User Pilot

APRIL 29, 2022

Fancy hiring a customer onboarding specialist or simply want to know who they are and what they do? In this article, you will get everything you need to know about customer onboarding specialists. What user onboarding software do you need to buy to equip them? Who is a customer onboarding specialist?

Onboarding 92

Onboarding Underperforming Technical Team Interviewing Benchmarks 92

Totango

AUGUST 11, 2022

Digital interactions that inform SaaS client relationships span the range of the customer journey , from pre-purchase marketing engagements to onboarding to subscription renewals, upsells and brand advocacy. Blog content consumption. In-app sessions and user experience. Examples include: Search engine queries and ads.

Technical Review 105

Technical Review Social Media Software Review Onboarding 105

User Pilot

MAY 17, 2023

What’s product experience (PX)? And most importantly, how do you create product experiences that delight your users? We also look at a few examples of companies delivering outstanding product experiences. User experience (UX) refers to how easy it is for users to accomplish their goals inside the product.

Customer Lifetime Value 91

Customer Lifetime Value User Experience Onboarding Scale 91

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. We hope you enjoy reading this best-of highlights reel; we loved making it happen. . Top 10 Blog Posts from 2019 . How Best to Create a B2B Cus t omer Survey .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

User Pilot

JUNE 15, 2021

UX or CS teams who are trying to improve their SaaS user onboarding experience often ask us: Which software companies have the best user onboarding experiences? When it comes to onboarding a new user, the experience must be obsessively aligned with providing that first moment of value. .

Onboarding 145

Onboarding SaaS User Experience Software 145

User Pilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? However, figuring out which of them satisfies your needs and offers the best value for money is no easy feat. Best if they can be personalized for different user segments.

SaaS 97

SaaS Onboarding Pricing Mobile 97

User Pilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! Let’s get started.

Onboarding 83

Onboarding SaaS Education Engagement 83

User Pilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. 13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process. Implement an onboarding checklist to drive activation. Collect customer feedback to improve customer experience.

Retention 95

Retention Strategy Marketing SaaS 95

User Pilot

OCTOBER 6, 2023

Best of all, it compounds its ROI as you start iterating strategies and optimizing your marketing process. When users are considering your product and comparing it with other alternatives. Your job here is to provide content that positions your product as the best fit, so it stands out (e.g. But how can you use it?

B2B 102

B2B Development Team Review Software Review Marketing 102

User Pilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

Onboarding 97

Onboarding SaaS Customer Support Engagement 97

User Pilot

AUGUST 2, 2023

Software users only continue subscribing if they find your platform useful. Implement these 6 steps to create an effective engagement plan: Define your user personas and their pain points. A/B test your user flows and iterates your strategy. A/B test your user flows and iterates your strategy. User persona example.

Engagement 85

Engagement Strategy SaaS Customer Lifetime Value 85

User Pilot

MARCH 16, 2023

If you’re a product manager who doesn’t have a firm grasp over your customer onboarding cost, stop right there – you’re putting your business in danger. In this article, we’re going to explore the ‘build vs buy’ argument, and break down what that means for creating a powerful onboarding experience.

Onboarding 94

Onboarding SaaS Engineering Pricing 94

Totango

NOVEMBER 15, 2023

TrustRadius, a renowned platform for transparent business technology reviews, announced its 2023 Best of Awards, with Totango emerging as a triple winner. The best of customer success At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers.

Customer Success 112

Customer Success Software Review Technical Review Enterprise 112

User Pilot

AUGUST 6, 2023

Effective marketing automation enables teams to deliver personalized experiences for different user segments. An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses. It also saves time and reduces mistakes. for every $ invested.

Marketing 91

Marketing SaaS Social Media Onboarding 91

User Pilot

JANUARY 27, 2023

As a SaaS product manager , how do you give users a chance to experience your product value? Whichever model you choose for your product, there are things you can do to help your users convert. So why not look at our 15 B2B SaaS free trial best practices that will help you boost your conversion rates? Book a demo !

SaaS Payments 96

SaaS Payments B2B SaaS Payment Solutions 96

User Pilot

APRIL 27, 2023

If your new users drop off a lot while onboarding, it’s likely because you’re not practicing frictionless customer onboarding. Seamless onboarding flows are game changers. They lead to increased user engagement and activation while helping to retain customers in the long run.

Onboarding 81

Onboarding SaaS Engagement Education 81

Totango

JANUARY 3, 2024

Our software provides a robust set of integrations and SuccessBLOCs —our proprietary pre-built customer success programs that are embedded with best practices and contain relevant workflows, reports, automation, customer segments, campaign content, and more to help you achieve critical business outcomes and create focus for your team.

Software Review 111

Software Review Scale Customer Success Innovation 111