SaaStr

APRIL 1, 2023

2020 wasn’t the only reason small business owners adopted software solutions, but it sure sped up the process. You want to ensure you’re touching enough people with a massive top-of-funnel and spending enough time or resources from a cost and person perspective regarding where you are in the funnel. One thing is for certain.

Scale 186

Scale SMB Merchant Services Payment Methods 186

Tom Tunguz

DECEMBER 28, 2021

Wallets are the gateway to crypto and have funneled millions into consumer apps that have driven web3 adoption. The result of all a supremely rational artificial cerebrum: type in a few key sentences into a GPT-3 powered app, click a button, and a blog post pops out. Metamask counts 10m MAU and Phantom is at 1.5m Or a tweet.

Scale 267

Scale Blockchain Banking Machine Learning 267

User Pilot

JANUARY 16, 2023

Driving feature adoption is a crucial, yet exceedingly challenging, part of running a SaaS company. As such, building out a well-optimized feature adoption funnel should be a top priority regardless of the number of users you currently have. Feature adoption rates show the user adoption rate of a new feature or existing feature.

Software Review 98

Software Review Onboarding Metrics Churn 98

SaaStr

JANUARY 17, 2023

To stay relevant in today’s landscape, startups need to make it easy for people to find them, have a frictionless self-service, product-oriented experience, and participate in viral community adoption. . By feeding this evolution, your organization will have an efficient inbound funnel, which will require a flexible sales process.

Startup 215

Startup Sales Sales Funnel Education 215

User Pilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. Because it drives so many critical benchmarks: retention , adoption, conversion rate, customer lifetime value , customer acquisition, increased sales , and more.

Customer Lifetime Value 98

Customer Lifetime Value Sales Funnel Onboarding Acquisition 98

User Pilot

NOVEMBER 12, 2023

How Userpilot can help you act on user intent to drive adoption , engagement, and account expansion. It's a crucial point in the sales funnel where prospects are evaluating your product and comparing you with other companies. Funnel analysis conducted with Userpilot. Five key steps to interpreting customer intent.

Scale 105

Scale Underperforming Technical Team Churn Trends 105

User Pilot

DECEMBER 19, 2023

Introduce interactive walkthroughs and adoption tooltips to increase engagement. Perform conversion funnel and related analysis to uncover friction points. This way, by providing help exactly where needed, the account manager can improve adoption and feature engagement. Another way is by offering interactive walkthroughs.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103

User Pilot

JUNE 9, 2023

What are funnel charts and how to use them to gain insights into user progress along their journeys? We also look at situations when funnel charts are most suitable, their limitations, and alternative ways of visualizing data. That’s why the funnel normally gets narrower at later stages. What are funnel charts?

SaaS 97

SaaS User Experience Onboarding Sales Funnel 97

SaaStr

OCTOBER 17, 2023

Mastery of funnels — CS has many funnels like onboarding, usage, case studies, and expansion. You have to set up different funnels and track customers down these funnels in order to push them toward that renewal or expansion. Customer Success has changed quite a bit, and a new set of competencies are required.

Scale 164

Scale Sales Hiring Customer Success Scaling 164

User Pilot

MAY 14, 2023

If you need an in-app tracking tool, your options include dedicated analytics tools or product adoption solutions. If you go for a digital adoption platform , like Userpilot , Appcues , Pendo , or Chameleon , their analytics functionality may be limited. Funnel analysis (coming soon) Goal tracking Userpilot goal tracking.

SaaS 98

SaaS Scale Social Media Pricing 98

User Pilot

APRIL 21, 2024

build in-app experiences that increase product adoption and retention without coding). Prioritize middle- and bottom-of-the-funnel content, presenting your product as a solution to specific problems relevant to a particular user persona. Here’s an example of our MOFU blog post about improving user activation.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

User Pilot

OCTOBER 6, 2023

In SaaS, the B2B marketing funnel forms the backbone of any successful product and marketing team. First, let’s explain the basic concepts and then discover a 6-step process to build a B2B marketing funnel that feeds product growth. Go through each stage of the funnel and map out the touchpoints that are involved in them.

B2B 105

B2B Development Team Review Software Review Marketing 105

User Pilot

MAY 29, 2023

Funnel analysis tracks user churn and identifies drop-offs in the customer journey. Track how many users churn across the customer journey using funnels Tracking the number of churned users throughout the customer journey gives you a comprehensive picture of user retention. Funnel analysis in Userpilot will be available in Q2.

Retention 97

Retention Trends Engagement Churn 97

User Pilot

AUGUST 5, 2023

The six key metrics to measure are conversion rate, activation rate, product adoption rate, retention rate, average revenue, and customer lifetime value. Tracking feature usage also lets you measure feature adoption rates. A high usage level is a sign of feature adoption. Set up custom events to track user activities.

Data 98

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 98

SaaStr

JUNE 10, 2020

But how are you helping spread adoption and engagement at the customers you already have? Podcasts, blogs and video conten t. But it’s hard to get distribution on podcasts and blogs for your nichey-vendor content. How good is your onboarding content? I bet more effort went into the latest case studies to support sales.

Marketing 244

Marketing Retention Customer Success Content Marketing 244

User Pilot

JUNE 6, 2023

Funnel analysis allows teams to optimize conversions at the key stages of their journey, like the sign-up process or onboarding. Userpilot is a digital adoption platform with robust analytics, user feedback, and in-app engagement features. Each task from the onboarding checklist would correspond to one funnel stage.

Data 88

Data User Experience Churn Retention 88

User Pilot

JULY 31, 2023

Use interactive walkthroughs to improve feature adoption and drive value. Perform funnel analysis to identify friction points. Stages in the funnel: Acquisition marketing happens early in the funnel —before potential customers convert. Implement an onboarding checklist to drive activation. What is retention marketing?

Retention 98

Retention Strategy Marketing SaaS 98

User Pilot

MARCH 27, 2023

Funnel and milestone analyses enable product managers to track users’ progress along the user journey and toward activation and adoption. Userpilot is a product adoption platform that combines solid analytics features with the user sentiment and engagement layers. Want to check it out? Book the demo! Why does it matter?

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

FEBRUARY 21, 2023

Pendo is a digital adoption platform with robust analytics functionality. Userpilot is another product adoption tool with solid analytics , user sentiment tools, and an engagement layer that come at the fraction of the price of the alternative products. It also supports both mobile and web apps. Book the demo! Pendo Dashboard.

Software Review 98

Software Review Underperforming Technical Team Technical Review Systems Review 98

SaaStr

NOVEMBER 22, 2021

So I would also like to pause that community is a force that should power every stage of the funnel, not just the top of the funnel as one would think, but actually should really shine in the middle of the funnel and really also have real impact in the bottom of the funnel and expansion. So let’s dive in.

B2C 275

B2C Scale Consulting Software Review 275

User Pilot

FEBRUARY 20, 2023

Pendo is a product adoption platform famous for high-quality analytics solutions. Userpilot is a digital adoption platform with advanced analytics tools , which is a good alternative to Pendo and Amplitude at a fraction of their price. Funnels are not available in Userpilot yet, but Goal tracking serves the same purpose.

Software Review 98

Software Review Systems Review Underperforming Technical Team Mobile 98

User Pilot

MARCH 26, 2023

Trying to conduct a conversion funnel analysis to find out why your sales conversion rates are still not up to the mark? Conversion funnel analysis tracks a customer’s journey from the initial point of contact to the final conversion point. What is a conversion funnel? What is a conversion funnel analysis?

Underperforming Technical Team 98

Underperforming Technical Team User Experience Customer Lifetime Value Retention 98

User Pilot

APRIL 20, 2023

Improving product adoption is a pivotal part of any product manager’s job. To help with this, we’re going to unpack exactly what adoption is, break down the product adoption process, and show you techniques for boosting the adoption rate. What is product adoption? Let’s go!

Customer Lifetime Value 95

Customer Lifetime Value Onboarding Retention Innovation 95

User Pilot

APRIL 26, 2023

Use data analytics to track and improve product adoption , analyze customer behavior to make product improvements, and predict and prevent churn. Conduct funnel analysis to see where users are dropping off in the customer journey and retain customers with added guidance. First, set adoption goals with event tracking.

Data 98

Data Data Analysis Software Review SaaS 98

User Pilot

DECEMBER 12, 2022

Customer funnel metrics: cost per acquisition, customer lifetime value, conversion rates , etc. Customer funnel metrics. Funnel metrics are useful for measuring the effectiveness of your funnels. Start tracking your funnel analytics to know why users drop off and how to prevent that. Mixpanel’s dashboard.

Engagement 98

Engagement Metrics Scale Customer Lifetime Value 98

SaaStr

JANUARY 7, 2022

Are you asking them to choose you from a sea of competitors, or are you trying to convince them to adopt a new, category-defining product? Will your buyer treat the product as an easy, quick buy, like grabbing a pack of gum in line at the grocery store? #2 Marketing is All About Funnels. Consideration: Would you consider X?

Sales Hiring 218

Sales Hiring Underperforming Technical Team Marketing Market Research 218

User Pilot

AUGUST 5, 2023

Conduct funnel analysis to identify the frictions and then eliminate them. It is a valuable tool for identifying potential passive customers, as it offers visibility into user engagement, feature adoption , and product usage. Funnel analysis in Userpilot. The knowledge base may be video tutorials, written articles, blogs, etc.

Scale 98

Scale Retention User Experience Strategy 98

User Pilot

APRIL 23, 2023

The feature adoption rate represents the percentage of users who adopt a feature. Feature adoption rate The feature adoption rate refers to the percentage of users who have adopted a feature based on the feature adoption funnel developed by Justin Butlion. Feature adoption funnel.

Metrics 97

Metrics Customer Lifetime Value SaaS Scale 97

User Pilot

JUNE 8, 2023

You should also collect event data at the adoption stage to analyze customer behavior. Tag features and custom events let you track feature usage and adoption progress. As you monitor user milestone achievements during onboarding, you better understand what hinders users from advancing through the sales funnel.

SaaS Payments 98

SaaS Payments Data Payment Solutions Payments 98

User Pilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? If you’re looking for a new adoption tool or thinking of switching, there are plenty of great choices out there. A good adoption solution requires an engagement layer for in-app guidance.

SaaS 98

SaaS Onboarding Pricing Mobile 98

User Pilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption.

Metrics 98

Metrics Customer Lifetime Value Churn Retention 98

User Pilot

FEBRUARY 25, 2024

More users are adopting micro-SaaS products for the specialized value and low cost that they offer. To analyze where you currently stand, you could run a funnel analysis report to identify drop-off points in the user journey. Funnel analysis chart in Userpilot. Accessibility features are making UX design more inclusive.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

User Pilot

MARCH 23, 2023

Every department in a SaaS company should be aligned with ongoing marketing campaigns and active sales funnels. There’s nothing wrong with each team having its own funnel, but you should still unify efforts. On other hand, sales teams focus on nurturing those leads throughout the sales funnel and converting them into customers.

Data 98

Data SaaS Sales Funnel Acquisition 98

User Pilot

AUGUST 10, 2023

Optimizing conversion funnels and increasing conversion rates by identifying and eliminating friction. Adopting a product-led growth strategy to improve customer retention and maximize customer lifetime value. For it, you should first outline the key steps from the initial interaction to the final conversion in your conversion funnel.

Acquisition 96

Acquisition Benchmarks Customer Lifetime Value B2B 96

User Pilot

SEPTEMBER 30, 2022

Product analytics is about collecting and analyzing user interactions across the product to understand what drives product adoption and long-term retention. The product management team should collect and act on product engagement, activation, adoption, and retention metrics. Are newly introduced features quickly adopted or not?

Data 98

Data Management Onboarding Metrics 98

User Pilot

OCTOBER 8, 2021

We previously discussed them in our blog post about Pendo here. Funnels show you how many users completed each stage of a specific funnel that you pre-determined. Pendo Analytics Feature #2: Funnels. Funnels are in some way the inverse of Paths. Pendo's Funnels versus Userpilot's Goals.

Software Review 98

Software Review Systems Review Onboarding Retention 98

SaaStr

JULY 27, 2022

They built their sales funnel in the same fashion to empower customers with autonomous product discovery and conversions. Regarding a small business prospect, Zocchetto said, “If you are looking at a product that [does not] have a self-serve funnel, you will probably just be ejected from the funnel, and the system won’t get you.”

SMB 180

SMB Sales Hiring Scale B2C 180