FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. Part I: SaaS Churn Benchmarks.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

Baremetrics

JULY 7, 2021

For every decision-maker in a SaaS company, understanding SaaS financial benchmarks makes a proper interpretation your internal performance metrics possible. All the data your startup needs 1 What are SaaS financial Benchmarks? 2 Why use SaaS Financial Benchmarks? 2 Why use SaaS Financial Benchmarks? Table of Contents.

Benchmarks 105

Benchmarks SaaS Payments SaaS Payments 105

Baremetrics

AUGUST 20, 2021

We built the Baremetrics Benchmarks feature to answer these questions. We collected data from 800+ small and medium sized subscription companies using Baremetrics, anonymized it, and aggregated it to provide benchmark data for key metrics and subscription pricing. Where does the benchmark data come from?

Benchmarks 97

Benchmarks Subscription Payment Features Churn 97

FastSpring

OCTOBER 25, 2023

Upsell bigger subscriptions with more features. Convert freemium customers to paid subscriptions with an irresistible sale. Upsell from individual subscriptions to team subscriptions, or from team to enterprise subscriptions. Switch users from monthly to yearly subscriptions.

SaaS Payments 159

SaaS Payments Payment Solutions Software Review Merchant Services 159

User Pilot

JULY 14, 2024

That’s one of the questions about user activation rates that we explore in our Product Metrics Benchmark Report 2024. Companies analyzed in the Product Metrics Benchmark Report by industry. The average activation rate across the companies we studied for our SaaS Product Metrics Benchmark Report was 37.5. Book the demo!

Benchmarks 105

Benchmarks Scale Onboarding Metrics 105

SaaStr

AUGUST 26, 2024

They explore the unique challenges and opportunities presented by different approaches, from subscription-based models to enterprise solutions. The conversation highlights the importance of tailoring customer success efforts to align with specific business goals and customer needs.

Benchmarks 286

Benchmarks Finance Business Model Forecasting 286

Clouded Judgement

APRIL 4, 2024

There’s a lot of info to digest, so in the sections below I’ll try and pull out the relevant financial information and benchmark it against current cloud businesses. Our platform can be purchased in three subscription editions. We price our subscription editions primarily based on edition tier and data volume.

Benchmarks 120

Benchmarks Data Cybersecurity Cloud 120

SaaStr

NOVEMBER 17, 2022

Cyvatar is a technology-enabled cyber security as a service (CSaaS) provider disrupting a $150 billion industry by introducing and delivering smarter, measurable managed security subscriptions to help you achieve compliance and security faster and more efficiently. We are not like other banks.

Banking 258

Banking Payment Features Venture Capital Subscription 258

User Pilot

JUNE 11, 2024

That said, let’s explore the most critical product marketing metrics to track, along with the latest benchmarks in 2024: Check out the 2024 Benchmark Report. Let’s explore the most important metrics (you can check their benchmarks here ): User activation rate : Measures how effectively onboarding converts new users into active users.

Benchmarks 102

Benchmarks Product Marketing Metrics Marketing 102

User Pilot

JUNE 27, 2024

Learn more about industry benchmarks in our latest SaaS Product Metrics Report. Activation rate benchmarks for various industries in 2024 range from 54.8% User activation rate benchmarks in 2024. Not to mention paying subscriptions. User activation rate benchmarks per industry. Let's dive right in!

Benchmarks 105

Benchmarks SaaS Social Media Onboarding 105

SaaStr

MAY 29, 2020

And a good example of what a fair, reset benchmark and set of KPIs might be for you and your team: What Workday just reported: Workday is still growing — but 30% slower now. And what’s happening to them is probably a good proxy for what you can expect in a similarly diverse customer base.

Healthcare 283

Healthcare Travel Benchmarks Subscription 283

ChurnZero

JUNE 24, 2022

In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. You can download the full report for net retention and gross retention benchmarks as well as retention metrics in relation to ACV, growth, size, and more.

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98

Intercom, Inc.

MAY 1, 2025

Use Shopify’s MCP server to check order statuses or update subscriptions. By acting as an MCP client, you can enable Fin to leverage our ready-to-use Intercom MCP Servers – or your own – to take actions in your business systems. For example, Fin can: Connect to the Stripe MCP server to look up a customer’s billing information.

Data 104

Data AI Business Benchmarks 104

Clouded Judgement

OCTOBER 3, 2024

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. I’ve looked at thousands of private companies, and over time have come up with benchmarks for best-in-class, good, and subpar net revenue retention. net retention and CAC payback).

Cloud 167

Cloud Software Benchmarks Retention 167

Baremetrics

AUGUST 24, 2021

Arguably the most beautiful aspect of SaaS or subscription based businesses is the recurring revenue that comes with them. Then comes the opportunity to expand revenue with the help of upgraded subscriptions. Upgrading or downgrading subscriptions can be as simple as effecting a price change for your current features and products.

Subscription 97

Subscription Payment Features Software Review Payments 97

BetterCloud

JANUARY 3, 2025

SaaS has revolutionized how we work, but let’s be honest, managing all those subscriptions can feel like juggling flaming torches. Why SaaS vendor management matters Keeping track of all your SaaS subscriptions can feel like a never-ending game of whack-a-mole. This blog is your guide to conquering SaaS chaos.

Management 52

Management SaaS compliance Benchmarks 52

Clouded Judgement

APRIL 11, 2024

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. I’ve looked at thousands of private companies, and over time have come up with benchmarks for best-in-class, good, and subpar net revenue retention. net retention and CAC payback).

Cloud 184

Cloud Software Azure AWS 184

Clouded Judgement

DECEMBER 21, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. I’ve looked at thousands of private companies, and over time have come up with benchmarks for best-in-class, good, and subpar net revenue retention. net retention and CAC payback).

Cloud 184

Cloud Software Benchmarks Retention 184

SaaStr

MARCH 17, 2020

ProfitWell announced the re-release of its core product—ProfitWell Metrics—a free, accurate subscription financial metrics product that plugs into your billing system to give you access to the data you need. The company also unveiled ProfitWell Benchmarks to see how your company stacks up against similar firms.

Sales Hiring 209

Sales Hiring Scale Payment Features Marketplace as a Service 209

Clouded Judgement

SEPTEMBER 12, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. I’ve looked at thousands of private companies, and over time have come up with benchmarks for best-in-class, good, and subpar net revenue retention. net retention and CAC payback).

Cloud 176

Cloud Software Benchmarks Retention 176

Clouded Judgement

APRIL 12, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. I’ve looked at thousands of private companies, and over time have come up with benchmarks for best-in-class, good, and subpar net revenue retention. net retention and CAC payback).

Cloud 167

Cloud Software Benchmarks Retention 167

The Angel VC

NOVEMBER 30, 2017

I’ve seen posts with churn benchmarks of public SaaS companies before, but this one is by far the most comprehensive collection I’ve seen and I think it’s very useful. Some report renewal based on the number of seats; one company, Fleetmatics, reports churn based on the number of vehicles under subscription.

Churn 226

Churn SaaS Retention Metrics 226

SaaStr

SEPTEMBER 7, 2022

Hitting $1M ARR is the benchmark to figure out if you have a product-market fit.” – Veronika Riederle, CEO @Demodesk. Identify which customers are most likely to renew their subscription to your product and are growing with you. Product-Market Fit . Going from $0 to $1M ARR is the first baby step for any SaaS startup.

Sales Hiring 246

Sales Hiring Scale Revenue Sales 246

Clouded Judgement

JUNE 20, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. I’ve looked at thousands of private companies, and over time have come up with benchmarks for best-in-class, good, and subpar net revenue retention. net retention and CAC payback).

Cloud 167

Cloud Software Benchmarks Scale 167

Practical Advice on SaaS marketing

FEBRUARY 1, 2019

They’re paying a regular subscription fee for access to the software features… and a whole lot more. They can share tips, best practices, benchmarks, and other help. That made sense when we were essentially selling a disc full of software. They’re expecting help with implementation. They need to get up & running with the solution.

SaaS 164

SaaS Benchmarks Subscription Payment Features 164

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Letting FastSpring handle the subscription infrastructure. Start small with an incremental approach.

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

Chart Mogul

JANUARY 22, 2021

We’ve collected the most important information on the topic — from a definition and formulas to benchmarks and discussions on how to use churn. Churn is a concept specific to subscription businesses. It signifies the rate at which a business is losing customers and/or revenue through subscription cancellations. Types of churn.

Churn 136

Churn SaaS Benchmarks Subscription 136

User Pilot

NOVEMBER 27, 2023

The churn rate refers to the percentage of customers discontinuing their subscriptions during a given time period. During the month, 30 customers left and ended their subscriptions. Revenue churn generally occurs for two reasons: existing customers pause their subscriptions or downgrade their plans. Customer Churn Rate Formula.

Churn 101

Churn Retention Benchmarks Customer Lifetime Value 101

Clouded Judgement

DECEMBER 20, 2022

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. I’ve looked at thousands of private companies, and over time have come up with benchmarks for best-in-class, good, and subpar net revenue retention. net retention and CAC payback).

Cloud 130

Cloud Software Review Software Benchmarks 130

Chart Mogul

OCTOBER 17, 2024

The solution: ChartMogul’s ready-to-use Subscription Analytics Seeking advice from seasoned founders, Patrick decided that buying an off-the-shelf solution was the best route. But with Benchmarks, we could compare our performance to industry standards and other companies in similar positions.

Payment Solutions 52

Payment Solutions Payment Methods Payment Features Payments 52

Chart Mogul

JUNE 1, 2023

Whether you have annual or monthly subscriptions (or a mix of both), it is common to measure retention over 12 months. Reminder: in SaaS, a cohort is a group of customers that start their first subscription in the same month and year. So, your customer retention is calculated by dividing 300 by 400. Your customer retention is 75%.

Retention 90

Retention Metrics Benchmarks Scale 90

Kellblog

OCTOBER 30, 2022

One of my new benchmarking themes is that people need to pay more attention to matching their benchmarks with their aspirations. Margin profile of 77% subscription, 73% blended. 2] As I said in a recent speech, it’s the difference between benchmark off all SAT test takers and Ivy League applicants.

Metrics 145

Metrics SaaS Benchmarks Churn 145

Chart Mogul

DECEMBER 18, 2024

Compare your performance to the market with ChartMogul Benchmarks In January, we launched ChartMogul Benchmarks , an on-demand and up-to-date snapshot of what good growth looks like for SaaS companies, allowing you to overlay your own performance and compare it with the rest of the industry.

Technical Review 52

Technical Review Benchmarks Innovation Subscription 52

FastSpring

NOVEMBER 16, 2022

Out of the Park Developments quadrupled sales in South Korea — the fourth-largest video game market in the world — by localizing its benchmark game into Korean. I spoke to Richard Grisham , past COO of Out of the Park and current Director of Business Development at Com2Us — a Korean development company that acquired Out of the Park in 2020.

Sales 142

Sales Benchmarks Pricing Branding 142

CloudGeometry

NOVEMBER 19, 2021

At right, here’s a picture of the benchmark for a hypothetical manufacturing company. Respondents from high-performance organizations in the DORA benchmark survey reported their company was 2x more likely to exceed profitability, market share & productivity goals 2x more likely to achieve organizational and mission goals.

DevOps as a Service 130

DevOps as a Service Software Delivery Scale Benchmarks 130

Kellblog

MARCH 17, 2022

Earlier this week I appeared on a webinar with You Mon Tsang , founder and CEO of ChurnZero , a SaaS application aimed at helping subscription businesses reduce churn. Benchmarks for many of these metrics from the KeyBanc 2021 SaaS Survey. How it differs for new customer and expansion ARR. LTV/CAC ratio.

Metrics 127

Metrics Customer Success SaaS Benchmarks 127

SaaStr

NOVEMBER 1, 2019

About the episode: Tien Tzuo is the Founder and CEO of Zuora, one of the fastest-growing SaaS companies that has been at the forefront of the rise of subscription business models. They have funding from some of the best in the business including the likes of Benchmark, Sequoia, Redpoint and Marc Benioff, just to name a few.

Technical Review 198

Technical Review Development Team Review Software Review Scale 198