SaaStr

MARCH 28, 2025

Regulatory compliance can be a moat, not just overhead Spending five years securing money transmitter licenses across 50 states created a significant barrier to entry that competitors can’t easily replicate. The compliance risk is significant,” Ren says. SMB customers. Founded in 2006, Bill.com has grown to: $1.4

SMB 130

SMB Payments Payment Services SaaS Payments 130

User Pilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. Moreover, effective onboarding helps companies meet compliance requirements, like Anti-Money Laundering (AML) checks. What are they? User segmentation.

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

User Pilot

FEBRUARY 12, 2025

To truly understand if your product is indispensable to users, you need to measure product stickiness beyond just numbers, combining customer feedback, behavioral tracking, and retention data. On the other hand, if success depends more on repeat purchases rather than continuous engagement, then customer retention rate may be a better focus.

Customer Lifetime Value 52

Customer Lifetime Value Engagement Retention Social Media 52

User Pilot

AUGUST 23, 2024

A step-by-step digital onboarding process in banking : Select customer onboarding software with engagement features, analytics, automation, integrations , and compliance certifications. This directly impacts customer satisfaction, loyalty, retention , and, consequently, customer lifetime value. Let’s explore two main ones.

Banking 105

Banking Onboarding compliance Scale 105

User Pilot

JANUARY 11, 2024

Once you’ve got all the data you need, you’ll also need to perform KYC (know your customer) verification to achieve regulatory compliance. These checks help prevent the illegal use of global financial services, ensuring compliance with global best practices. Monitor customer satisfaction and retention with Userpilot.

Onboarding 105

Onboarding Payment Services Customer Success Payment Solutions 105

User Pilot

MARCH 14, 2024

Looking for an effective retention analytics tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your retention analytics needs. Cohort analysis : Analyze retention trends using cohort tables.

Software Review 52

Software Review Retention Technical Review Systems Review 52

ProfitWell

FEBRUARY 26, 2020

Customer retention can hold more weight than acquisition. Retention shows that you are providing a valuable service that keeps your customers coming back. An easy way to visualize retention is through the leaky bucket metaphor. Trying to build a business with poor retention is like trying to fill a leaky bucket.

Payment Solutions 52

Payment Solutions Retention Payments Software Review 52

User Pilot

MARCH 11, 2024

Looking for an effective retention analytics tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your retention analytics needs. Looking for a Better Alternative for Retention Analytics?

Software Review 52

Software Review Retention Technical Review Systems Review 52

FastSpring

MAY 20, 2024

Tax compliance, include calculation, collection, and remittance of VAT and sales taxes. Read SaaS Churn: Myths, Benchmarks, and Strategies to Retain More Revenue for benchmarking data and five tips for reducing SaaS churn. Despite the possibility for churn, he says they feel they’ve added a lot of value to their SaaS products.

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

User Pilot

DECEMBER 12, 2023

Looking for a good retention analytics tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 52

Retention Software Review Technical Review Underperforming Technical Team 52

User Pilot

DECEMBER 12, 2023

Looking for a good retention analytics tool and wondering which one of Pendo, Appcues, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 52

Retention Software Review Technical Review Underperforming Technical Team 52

User Pilot

MAY 16, 2023

To evaluate your value metrics and how you use them in your pricing plan, you can track metrics like customer churn , user retention, MRR, or customer lifetime value. Drive customer satisfaction and retention – you can adjust your plans to close value gaps. To identify your value metrics look at your product use cases.

Metrics 98

Metrics Customer Lifetime Value SaaS Pricing 98

User Pilot

AUGUST 31, 2023

While you can only view the user cohort changes in Heap, GA4 allows you to analyze retention by seeing differences in active users, event count, transactions, or purchase revenue. You can track retention of your preferred segments in 90 days by default, but you can also select other time ranges. Retention analysis in Heap.

Software Review 104

Software Review Technical Review Underperforming Technical Team Retention 104

Sales Hacker

APRIL 1, 2025

Why retention isn’t just a CS metricand how to build a sales team that cares about it. The revenue leader needs to have an overwhelming amount of focus on retention. Risk and compliance, and being a partner that can meet those needs. How to win in vertical SaaS, from breaking into financial services to owning the category.

Scale 62

Scale VP of Engineering Outsourcing Services Enterprise 62

ChurnZero

OCTOBER 22, 2021

Director of CS at Convercent, which operates in the ethics and compliance space, also uses access as an incentive in lieu of material gifts. Key Takeaways on Retention Benchmarks for SaaS Companies – Discover how private SaaS companies are doing in terms of retention, and the impact that it has on funding.

Customer Success 96

Customer Success Investment Systems Review Technical Review 96

User Pilot

JULY 6, 2023

The 15 best SurveyMonkey alternatives include: Userpilot Hubspot Typeform Jotform Qualtrics Zoho Survey Alchemer QuestionPro Qualaroo Survicate Retently Survio SurveySparrow SurveyKing Feedier Want to trigger in-app surveys code-free? HIPAA compliance and SLA. Retently outbox. Retently pricing. #12 Jotform emails.

Payment Solutions 98

Payment Solutions Payment Methods Software Review Payments 98

Panintelligence

JUNE 20, 2024

This seamless integration can lead to higher user satisfaction and retention rates. Data security and compliance Data security is a critical concern for any SaaS business. When integrating analytics into your application, it's essential to ensure that user data is handled securely and in compliance with relevant regulations.

SaaS 59

SaaS Business Technical Review Operational efficiency. 59

User Pilot

AUGUST 18, 2024

Visualize your data in trends , path , funnel , or retention ( cohort ) reports. It also matches enterprise-level security requirements such as SAML SSO and security audits and compliance. It also enables them to take action and improve retention and user engagement. Use this information to build unique segments. Growth plan. $28/month.

Software Review 101

Software Review Software Scale User Experience 101

SaaSOptics

MAY 6, 2022

Accurate and up-to-date financial records display the current state of your business, help you maintain GAAP/IFRS compliance, and prove to potential VCs that your company is worth the investment. Measuring Success Against Benchmarks. Poor financial records are not something you can run away from. Protective Infrastructure.

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

User Pilot

SEPTEMBER 1, 2024

Align with your business goals : Determine what your primary objectives are—whether it’s rapid user acquisition, maximizing revenue, or increasing customer retention. For larger teams, typically those with 50 to 100 users, enterprise features such as single sign-on and compliance reporting become crucial. Slack pricing example.

Pricing 104

Pricing Strategy SaaS Scale 104

ChurnZero

JANUARY 26, 2021

Enable field managers to control hiring processes while maintaining compliance. Their CSM becomes a valuable source of benchmarking guidance around what good metrics and execution look like for your industry. . . Here are some examples of Anticipated Value: . Hire high quality talent to represent our brand in the field.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

SaaStr

NOVEMBER 19, 2019

In fact, we were below benchmarks for SaaS companies. We have 99% customer retention. Nancy Ham : We have over 100% MRR retention. Some compliance factors had added fuel to our fire in terms of more people wanting to adopt. Nancy Ham : I had to cross idea number one off my list of rationalizing marketing.

Scale 177

Scale SMB VP of Engineering Leadership 177

User Pilot

MARCH 14, 2024

Comprehensive metrics : A dashboard that gives access to key metrics like churn rate , retention, and average order value for a quick health checkup of user groups. Retention analysis : To monitor user return rates to gauge product attractiveness and determine if users are engaged long-term. last 2 weeks, or last 180 days).

Software Review 52

Software Review Technical Review Pricing Retention 52

User Pilot

AUGUST 31, 2023

While you can only view the user cohort changes in Heap, GA4 allows you to analyze retention by seeing differences in active users, event count, transactions, or purchase revenue. You can track retention of your preferred segments in 90 days by default, but you can also select other time ranges. Retention analysis in Heap.

Software Review 59

Software Review Technical Review Underperforming Technical Team Retention 59

User Pilot

MARCH 14, 2024

Comprehensive metrics : A dashboard that gives access to key metrics like churn rate , retention, and average order value for a quick health checkup of user groups. Retention analysis : To monitor user return rates to gauge product attractiveness and determine if users are engaged long-term.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

ChurnZero

NOVEMBER 5, 2021

Verify your regulatory compliance Throughout the year, your processes and customers will likely change, as will the data you collect from them. To learn how ChurnZero helps customers comply with privacy laws, check out our documentation on ChurnZero’s API for privacy laws compliance.

Software Review 52

Software Review Customer Success Software Technical Review 52

User Pilot

OCTOBER 30, 2023

Pro – Tailored for enterprise businesses with robust security and compliance requirements. Pendo has native behavioral analytics capabilities with features like funnel charts, path reports, and retention dashboards to help monitor in-app behavior. So, we are using the $0K value as a benchmark to review the different plans.

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

User Pilot

OCTOBER 30, 2023

Pro – Tailored for enterprise businesses with robust security and compliance requirements. Pendo has native behavioral analytics capabilities with features like funnel charts, path reports, and retention dashboards to help monitor in-app behavior. So, we are using the $0K value as a benchmark to review the different plans.

Payment Solutions 52

Payment Solutions Payments Payment Methods Payment Services 52

User Pilot

OCTOBER 30, 2023

Other product analytics features that come in handy include Journey Maps, Funnel analysis, Retention analysis, and Heatmaps. Pro – Tailored for enterprise businesses with robust security and compliance requirements. Retention : Pendo’s retention analytics dashboard lets you see cohort retention data from month to month.

SaaS Payments 52

SaaS Payments Payments Payment Services Payment Solutions 52

ChurnZero

NOVEMBER 5, 2021

Verify your regulatory compliance. To learn how ChurnZero helps customers comply with privacy laws, check out our documentation on ChurnZero’s API for privacy laws compliance. Benchmarking your performance will be especially important if you plan to expand your investment in your Customer Success tech stack or operating budget.

Software Review 52

Software Review Customer Success Software Technical Review 52

User Pilot

MARCH 14, 2024

Retention tables : This lets you gauge product performance – how effective it is at retaining users using cohort tables and retention curves. Paths: You can generate and access path reports directly within the reporting builder in Userpilot, alongside funnels, trends, and retention reports.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

ProfitWell

NOVEMBER 7, 2019

Think churn reduction, advanced analytics, benchmarks etc. Using this data can help you understand how churn impacts your recurring revenue on an ongoing basis and where to focus your retention efforts to fight back. This focus on compliance ensures that your hard-earned revenue is safe and secure. Neel Desai, Product Manager.

Payment Services 40

Payment Services Payments SaaS Payments Payment Features 40

Panintelligence

FEBRUARY 7, 2024

User-friendly delivery of clear and concise answers is the benchmark, and self-serve is fast becoming the ‘norm’. The beauty of embedded analytics is that it upholds compliance too. Of course, it could be revenue-generating and a retention tool. Time Things move very quickly at SaaS companies.

Outsourcing Services 52

Outsourcing Services Outsourced Development SaaS Underperforming Technical Team 52

User Pilot

OCTOBER 30, 2023

You can use the Funnels, Journey Maps, Engagement, and Retention analysis features for a more detailed look at user behavior. It particularly helps with retention. Pro – Tailored for enterprise businesses with robust security and compliance requirements. Session replays feature on Heap. Analytics on Heap.

Payments 52

Payments Payment Solutions Payment Services Payment Methods 52

User Pilot

FEBRUARY 13, 2024

The platform is built keeping the compliance, scalability, and security needs of enterprises in mind. The platform is built keeping the compliance, scalability, and security needs of enterprises in mind. Satisfaction benchmarking : Userpilot has a built-in NPS dashboard that tracks customer loyalty over time. What is Walkme?

SaaS 52

SaaS Onboarding Benchmarks Enterprise 52

User Pilot

MARCH 26, 2024

Retention tables. Conducting longer-term effectiveness for your users is possible with Userpilot's retention analysis feature. You can create retention tables to monitor retention rates among users over time. Book a Userpilot demo to start benefitting from retention analysis! Benchmark reports.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Retention tables. Conducting longer-term effectiveness for your users is possible with Userpilot's retention analysis feature. You can create retention tables to monitor retention rates among users over time. Book a Userpilot demo to start benefitting from retention analysis! Benchmark reports.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52