Clouded Judgement

AUGUST 25, 2023

We focused on marketing automation for business-to-consumer, or B2C, companies within retail and eCommerce as our first application, and we believe our software is highly extensible across a broad range of functions for B2C and B2B businesses alike.” The vast majority of our subscription plans today are monthly.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

Baremetrics

JUNE 27, 2021

While Stripe is a payment processing platform, both Profitwell and Baremetrics are strictly business metrics monitoring tools that integrate with Stripe to bring you more in-depth knowledge about your transactions. If you want to see it all first-hand, signup for a Baremetrics free trial and monitor your subscription revenues with ease.

SaaS Payments 69

SaaS Payments Payments Merchant Services Payment Features 69

User Pilot

SEPTEMBER 14, 2023

The ability to follow up on failed payments without putting customer retention at risk is a delicate task that must be handled carefully. Dunning emails tend to be the most effective way to remind customers about a failed payment and speed up the payment process by offering alternative options. Customer retention.

Payment Methods 89

Payment Methods Payment Solutions Payment Services Payments 89

ChurnZero

MAY 6, 2022

He also discusses how the market’s perception of net revenue retention has shifted over the last decade and what companies can do to increase this red-hot metric. That’s easier to do in B2C. Subscription businesses have focused on new logos for too long. “If You Mon joined the CHURN.FM Episode highlights.

Retention 98

Retention Revenue Entrepreneurship B2C 98

SaaStr

JULY 6, 2022

GRR is revenue retention from existing accounts, including churn but excluding any account expansion. That’s pretty efficient, higher than the $250k we often see for scaling SaaS companies, although not the crazy high efficiency we see in some B2C and other companies. 24 Month Subscription Backlog of 21%.

B2C 240

B2C Scaling Finance Enterprise 240

BrightBack

JULY 22, 2019

Subscription businesses of every size and industry are vying for customers with a lot of options at their fingertips and increasingly savvy tastes. A retention strategy designed around today’s customer has never been more critical. Understanding customer behavior is at the heart of doing retention right. B2C purchase drivers.

Retention 66

Retention B2C B2B Education 66

ProfitWell

APRIL 2, 2020

If you take a moment to think about it, can you confidently tell somebody how many subscription services you're a member of? Even if you can list off every subscription service you're a die-hard fan of, you may eventually find yourself feeling dissatisfied on a mission to sign up for even more subscriptions.

Subscription 67

Subscription Payment Features Customer Lifetime Value Payment Services 67

ProfitWell

FEBRUARY 17, 2020

Today, we’re eyeing subscription aviation. Your top subscription news. Navigating subscription with Etihad Airways. The modern business model is at it again, permeating another sector of travel as Abu Dhabi-based Etihad Airways launches subscription flight. We’re curious to know: What do you think of subscription travel?

Subscription 80

Subscription Payment Features Airlines Travel 80

ChurnZero

OCTOBER 1, 2022

Q: Is there a difference in CSQL growth with B2B and B2C customers? There’s starting to be this sense of maybe we need Customer Success for B2C. My p ersonal professional opi nion is that most B2C companies don’t actually require much in the way of Customer Success unless they’re B2B2C.

Scale 97

Scale Customer Success Revenue Retention 97

Totango

JULY 1, 2022

For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. Then we’ll explore why it plays a major role for B2B SaaS business models and how loyalty for B2B businesses differs from that for B2C brands. What Is Customer Loyalty?

B2B 107

B2B B2C Underperforming Technical Team Business 107

ProfitWell

NOVEMBER 15, 2019

Your subscription company should run like a well-oiled machine. So I’ll unpack some of our favorite tools that cater to certain needs—analytics, accounting, retention, pricing, and more. There are hundreds of SaaS tools online that will help your business increase retention and decrease churn. SaaS companies need tools that: 1.

Retention 56

Retention Pricing SaaS Payments Payment Methods 56

ProfitWell

MAY 21, 2020

And we'll be sharing with you an overall subscription index, from companies on Profitwell, that will be updated weekly. Table of Contents: Overall SaaS and subscription index. Impact of COVID-19 on SaaS and subscription companies. Impact of COVID-19 on SaaS and subscription companies. Why you need to focus on retention.

Subscription 68

Subscription Payment Features SaaS Payments Data 68

Subscription Flow

MARCH 20, 2024

SimpleCirc stands out as a noteworthy option when looking into subscription management software because of its intuitive user interface and effective subscriber data handling. Smaller companies or niche publications looking for ease of use for handling their subscription operations will find its streamlined approach especially appealing.

Payment Services 100

Payment Services Payments Payment Solutions Payment Methods 100

ProfitWell

NOVEMBER 14, 2019

The subscription universe is taking over. From hygiene products to software to bacon (yes, bacon), you can purchase a subscription for just about anything today. What is the subscription-based economy? How does the subscription-based economy work? What customers look for in subscription companies.

Payment Features 49

Payment Features Payments Subscription Trends 49

ProfitWell

JULY 17, 2019

Sancar is wondering: How does the Australian subscription scene stack up to the one in the United States? One beauty of the subscription and SaaS world is the way companies have been popping up and flourishing all over the world–not just in Silicon Valley. You see this when comparing retention numbers as well. counterparts.

Subscription 51

Subscription Payment Features B2C B2B 51

Chart Mogul

APRIL 7, 2022

Data editing tools make it possible to attain perfect accuracy from your billing data, and consequently, your subscription analytics. Grow your recurring revenue with ChartMogul. Growing a subscription business is hard work. ChartMogul is offering all of those features at a lower price. The list goes on.

Payment Features 52

Payment Features Systems Review Churn Azure 52

SaaStr

JANUARY 11, 2024

But with everyone discussing PLG, there just isn’t enough discussion in B2B of Product-Led Retention. But our B2C friends obsess about Product-Led Retention. Sometimes in great ways — forcing B2C subscription businesses to relentlessly provide a great end-user experience. But far from all. But in SaaS?

Retention 258

Retention B2C B2B Churn 258

ProfitWell

SEPTEMBER 27, 2019

Over her more than twenty-year career, Amy Konary has become an expert within the SaaS subscription space. She saw the importance of the subscription economy since her time as an industry analyst for IBC, running the practice on SaaS there for 19 years. The modern subscription economy is different than the software industry of old.

Subscription 61

Subscription Payment Features Business Innovation 61

CustomerSuccessBox

JULY 9, 2021

SaaS renewal rate refers to the percentage of customers who choose to renew their subscription at the end of each subscription period. How can your SaaS Customer Journey Boost Retention. Hence increasing the retention rate. Suggested Reading : 6 Exclusive Hacks To Accelerate Customer Retention For Your SaaS.

B2C 59

B2C Scale SaaS Software Review 59

FastSpring

MARCH 3, 2023

Most billing and subscription management solutions let you: Build various trial and subscription models (e.g., free or paid trial and usage-based or fixed price subscriptions). Manage active subscriptions (e.g., Send invoices and/or payment notifications. You can also: Create trials of any length.

Payment Services 99

Payment Services Payment Features Merchant Services Payments 99

ProfitWell

NOVEMBER 21, 2019

First, we’ll talk through how B2B payments work and how they differ from B2C payments to provide a bit of context. Then, we’ll cover 10 payment solutions that can help you get a better handle on your subscription billing. What are B2B payments? How B2B payments differ from B2C payments.

Payment Services 52

Payment Services Payment Solutions Merchant Services SaaS Payments 52

Subscription Flow

NOVEMBER 28, 2023

By enhancing the customer experience and lowering the learning curve, this can increase customer satisfaction and retention rates. Make maximum use of social media: For good reason, a company that specializes in B2C SaaS uses social media very differently than one that sells B2B SaaS solutions.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription.

Benchmarks 114

Benchmarks Churn Payments SaaS Payments 114

User Pilot

APRIL 7, 2023

B2B customer insights vs B2C customer insights B2B insights focus on businesses as customers, while B2C insights focus on individuals as customers. B2B and B2C clients also differ in terms of their customer base, data sources, sales cycles, and marketing approaches. Their overall satisfaction level with your product.

B2B 92

B2B Underperforming Technical Team B2C Scale 92

Totango

JUNE 24, 2022

Moreover, the outcomes that define customer success may vary based on whether your SaaS product is B2C or B2B. For example, a B2C customer might prioritize user experience, while a B2B client might emphasize return on investment. Renewal of product subscription. Renewal metrics, such as customer retention and churn rates.

Customer Success 102

Customer Success SaaS Technical Review B2C 102

ChurnZero

MARCH 31, 2023

Renewals and retention are key in trying economic times Most Customer Success professionals the Customer Success Collective spoke with for a trend round-up expect their companies to put greater emphasis on customer renewals and customer retention. With it goes recurring revenue ( ARR , MRR ) and expansion opportunities.

Customer Success 98

Customer Success VP of Engineering Investment Benchmarks 98

Totango

JULY 18, 2018

With the right tools, Customer Support teams can become agents of Customer Success, and their work can lead to increased customer satisfaction, customer retention, and bottom-line growth. The rise of recurring revenue business models. This in turn improves the long-term customer relationship, leading to higher retention rates.

Customer Support 56

Customer Support Customer Success Retention Underperforming Technical Team 56

FastSpring

OCTOBER 27, 2021

We primarily focus on customer retention strategies over the holiday season,” said Eden Cheng, co-founder of PeopleFinderFree, “especially during a time in the year when so many of our competitors are trying to attract new leads.”. They allow current users to gift a subscription to their friends and family members for as little as $1.

Customer Lifetime Value 78

Customer Lifetime Value Payment Solutions SaaS Payments Payment Services 78

Totango

JULY 13, 2021

The new customer-centered economy favors recurring revenue business models for B2B markets, while favoring and partial ownership or subscription models for B2C ones. Increase Customer Retention. Instead, put their subscription on hold. Elements that Drive Customer Success Growth. Let’s take a look.

Customer Success 100

Customer Success Payment Methods Payments Payment Services 100

ProfitWell

APRIL 10, 2019

To answer the question, we studied a few thousand SaaS and subscription companies, as well as the willingness to pay data from over fifty thousand buyers. **We When you look at the market, and it doesn’t really matter if you’re in B2B or in B2C, customer acquisition cost is rising substantially. Here’s why. Click to enlarge.

B2C 92

B2C Retention Acquisition Subscription 92

Totango

JUNE 4, 2021

Use These Great Customer Engagement Ideas to Increase Retention. Engagement is key to retention and referrals. What your customer does when they’re using your app helps determine whether or not they renew their subscription to your product. Rewards will differ from B2B to B2C customers.

Engagement 62

Engagement B2C Technical Review Retention 62

ProfitWell

DECEMBER 4, 2019

SaaS, or software as a service, is a delivery model in which a centrally hosted software is licensed to customers via a subscription plan. Recurring payments. Recurring payments take the form of monthly recurring revenue, otherwise known as MRR. Heightened customer retention. Consistent updates.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

Baremetrics

MAY 25, 2021

This leads to greater retention long-term revenue growth. It also solves many issues businesses of all kinds—from SaaS providers to e-commerce B2C startups—commonly face. Using your subscription, trial, and sales data, Baremetrics helps you analyze your business information to improve all areas of your operations.

Forecasting 98

Forecasting Social Media B2C Churn 98

Baremetrics

MAY 26, 2021

For B2C companies, it's demographic groupings that are particularly important, such as age, income, job title, education, and similar statistics. For example, you can group by customers who signed up for a free trial and then purchased a subscription versus those who purchased a subscription outright. start free trial.

Social Media 105

Social Media Market Segmentation B2C Churn 105

ProfitWell

SEPTEMBER 4, 2019

Reducing churn is one of the biggest things that subscription companies can do to accelerate their growth. But this week, Kim Terry at Subscription Systems has a slight variation on the common question of how to reduce churn. Churn is part of the game we play in the subscription economy. Here’s what we found.

Churn 53

Churn Payments Payment Solutions B2C 53

ProfitWell

NOVEMBER 11, 2019

Customer churn is the silent killer of the subscription business. The various causes of churn for subscription businesses. Understanding SaaS and subscription churn. Customer churn is more disastrous for subscription companies than any other type of business. B2B vs. B2C Churn. Because the solution isn’t intuitive.

Churn 40

Churn B2C Benchmarks Software Review 40

FastSpring

SEPTEMBER 16, 2022

If you’re not sure if FastSpring is the right payment system and merchant of record (MOR) for your B2C and/or B2B SaaS company, we want to know what questions and concerns you have so we can take that into consideration as we continue building out our features and products. About FastSpring.

SaaS Payments 124

SaaS Payments Payment Solutions Merchant Services Software Review 124