ProfitWell

NOVEMBER 15, 2019

Your subscription company should run like a well-oiled machine. So I’ll unpack some of our favorite tools that cater to certain needs—analytics, accounting, retention, pricing, and more. There are hundreds of SaaS tools online that will help your business increase retention and decrease churn. Analytics. Google Analytics.

Retention 56

Retention Pricing SaaS Payments Payment Methods 56

Totango

JULY 13, 2021

Tell people about your business, get them in the store, sell them things, then look for more customers. Setting foot in a physical store has become completely optional. The new customer-centered economy favors recurring revenue business models for B2B markets, while favoring and partial ownership or subscription models for B2C ones.

Customer Success 101

Customer Success Payment Methods Payments Payment Services 101

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. are what we like to have in an online forum. As a business person yourself, you know how it works. Professional moderation.

SaaS Payments 124

SaaS Payments Payment Solutions Merchant Services Software Review 124

User Pilot

APRIL 30, 2024

Shopify enables product management, payment processing, and landing pages for seamless e-commerce operations and growth. Netflix offers personalized video recommendations, multiple profiles, and offline viewing for a high-quality streaming experience globally. You don’t handle maintenance or updates.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

Subscription Flow

NOVEMBER 28, 2023

This can be done through a variety of platforms, including social media, email marketing, online ads, and content marketing. The website of the software, email marketing, and (often) a free software trial are the main sales channels. Read more: How Dynamic Pricing Makes It a Good Fit for B2B Subscription Management for Enterprises?

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

FastSpring

OCTOBER 27, 2021

We primarily focus on customer retention strategies over the holiday season,” said Eden Cheng, co-founder of PeopleFinderFree, “especially during a time in the year when so many of our competitors are trying to attract new leads.”. They allow current users to gift a subscription to their friends and family members for as little as $1.

Customer Lifetime Value 78

Customer Lifetime Value Payment Solutions SaaS Payments Payment Services 78

FastSpring

MARCH 3, 2023

Most billing and subscription management solutions let you: Build various trial and subscription models (e.g., free or paid trial and usage-based or fixed price subscriptions). Manage active subscriptions (e.g., Send invoices and/or payment notifications. We take the lead on audits.

Payment Services 99

Payment Services Payment Features Merchant Services Payments 99

OPEXEngine

FEBRUARY 22, 2022

Business to Consumer (B2C). The industry dynamics of SMM SaaS companies pose a threat for these businesses that are not faced by B2C or Enterprise SaaS companies. The most common strategies are Direct Sales, Inside Sales, eCommerce Marketplaces, and Partnerships. eCommerce Marketplaces. Enterprise. Direct Sales.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription.

Benchmarks 114

Benchmarks Churn Payments SaaS Payments 114

Totango

MARCH 26, 2019

Tell people about your business, get them in the store, sell them things, then look for more customers. Setting foot in a physical store has become completely optional. The new customer-centered economy favors recurring revenue business models for B2B markets and partial ownership, or subscription models, for B2C ones.

Customer Success 66

Customer Success Payment Methods Payment Services Payment Solutions 66

Chart Mogul

OCTOBER 19, 2018

The subscription economy has been a boon for the fitness industry. Services like this are a natural fit for subscriptions, but that’s not where GymForLess started. With a subscription service, there’s no registration fee, no permanence. By moving to subscription, we have more confidence in the money we earn each month.”.

Merchant Services 40

Merchant Services Payment Services Marketplace as a Service Churn 40

SmartKarrot

JUNE 29, 2020

It is, therefore, becoming increasingly crucial for B2B businesses to actively engage with their target audience using online channels. But let’s first understand what differentiates them from B2C mobile apps. B2B Mobile Apps vs. B2C Mobile Apps. This, in turn, lets you create personalized catalogs, discounts, upsells , etc.

Payment Solutions 10

Payment Solutions Mobile Payment Methods B2B 10

SmartKarrot

JUNE 29, 2020

It is, therefore, becoming increasingly crucial for B2B businesses to actively engage with their target audience using online channels. But let’s first understand what differentiates them from B2C mobile apps. B2B Mobile Apps vs. B2C Mobile Apps . This, in turn, lets you create personalized catalogs, discounts, upsells , etc.

Payment Solutions 10

Payment Solutions Mobile Payment Methods B2B 10

SmartKarrot

AUGUST 10, 2021

A world where eCommerce is ruling and online shopping/transactions are the norms? Separating these behavior patterns into different funnels to create behavioral cohorts, analyzing how customer drifts, engagement, retention and conversion change, why they change, etc, helps fine-tune your services according to user demands.

Payment Methods 10

Payment Methods SaaS Payments Payments SaaS 10

FastSpring

MAY 25, 2023

Optimizing your SaaS Pricing Strategy for new MRR vs. net revenue retention. Our all-in-one payment platform includes a best-in-class localized checkout, subscription management, global tax management, reporting and analytics tools, and more. Test creative SaaS pricing model combinations to unlock revenue.

SaaS Payments 140

SaaS Payments Pricing Payments Merchant Services 140

SaaStock

MARCH 20, 2019

Their products include POS, hardware, software, and payment processing with a large number of additional options provided by their great ecosystem of partners. SEMrush is an online visibility management and content marketing SaaS platform that helps businesses get measurable results from online marketing. Founded: 2011.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

ProfitWell

NOVEMBER 14, 2019

The subscription universe is taking over. From hygiene products to software to bacon (yes, bacon), you can purchase a subscription for just about anything today. What is the subscription-based economy? How does the subscription-based economy work? What customers look for in subscription companies.

Payment Features 49

Payment Features Payments Subscription Trends 49

ProfitWell

DECEMBER 4, 2019

SaaS, or software as a service, is a delivery model in which a centrally hosted software is licensed to customers via a subscription plan. Recurring payments. Recurring payments take the form of monthly recurring revenue, otherwise known as MRR. Heightened customer retention. Consistent updates.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

Incredo

NOVEMBER 1, 2019

Most commonly, startups that employ it sell their products completely via ecommerce, so that they can remain focused on quality of the product and design. The same goes for the website, customer support, and user onboarding. Focus: Product and Customer Journey. Focus: Customer Onboarding and Face-to-Face Conversion.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaStock

MARCH 20, 2019

Their products include POS, hardware, software, and payment processing with a large number of additional options provided by their great ecosystem of partners. SEMrush is an online visibility management and content marketing SaaS platform that helps businesses get measurable results from online marketing. Founded: 2011.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

Baremetrics

MAY 13, 2021

You’ll instead focus on creating an extremely robust subscription marketing strategy. This model is most effective for lower price point and B2C SaaS products with a high volume of transactions rather than larger, more expensive products. Table of Contents. The Self-Service Model In this model, you don’t have a sales team whatsoever.

SaaS Payments 66

SaaS Payments Payment Services Strategy Payment Methods 66

Chart Mogul

MARCH 6, 2018

Spotify's recent F-1 filing is packed full of metrics and insights into both consumer subscriptions and the streaming music industry. Spotify’s filing gives us a rare look into the metrics of a large-scale consumer subscription business. Perhaps Spotify isn’t bothered by this, given that the retention is higher?

Payments 75

Payments Metrics EKS (Elastic Kubernetes Service) SaaS Payments 75

OpenView Labs

JULY 2, 2020

B2B and B2C SaaS and Subscription Report. Updated weekly to show the impact of COVID-19, this resource from ProfitWell includes data from their subscription companies. About half of respondents, evenly distributed across size or industry, were offering temporary relief on payment terms. SaaS Pricing Basics.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

ProfitWell

APRIL 30, 2020

Customer loyalty is the essence of subscription businesses and a key lever of growth. Building customer loyalty is a huge factor in terms of retention and renewal. Focusing your spend on loyalty and retention will generate better returns. Not to mention, in the past five years CAC has gone up 50% for B2B and B2C companies.

SaaS Payments 52

SaaS Payments Payments Payment Methods Payment Services 52

ProfitWell

JUNE 7, 2020

Failure to track and improve customer churn rates can lead to the death of your business, particularly for subscription services that rely heavily on repeat customers. In fact, according to research done by Bain and Company, increasing customer retention by just five percent can increase profits by 25 to 95 percent. Image Source.

Churn 83

Churn Payments Scale Underperforming Technical Team 83

ProfitWell

SEPTEMBER 25, 2019

In a nutshell, your renewal rate measures the percentage of customers who renew their subscriptions at the end of each subscription period. SaaS companies calculate renewal rates in different ways: the percentage of customers, recurring revenue, subscriptions, logos, or other metrics are all valid ways of measuring renewals.

SaaS Payments 45

SaaS Payments Payment Services Payment Solutions Payments 45

User Pilot

JUNE 19, 2023

TL;DR Conversion happens when someone takes a desired action on your app or website. The sales process conversion funnel involves four stages: website visitor, marketing and sales qualified lead , product qualified lead , and paying users. 2023 research by SaaS Capital shows the median net retention across SaaS companies is 102%.

Benchmarks 98

Benchmarks B2B SaaS Payments Payment Methods 98