FastSpring

OCTOBER 27, 2021

We asked five SaaS and software companies what they did for existing customers around the holidays. We primarily focus on customer retention strategies over the holiday season,” said Eden Cheng, co-founder of PeopleFinderFree, “especially during a time in the year when so many of our competitors are trying to attract new leads.”.

Customer Lifetime Value 78

Customer Lifetime Value Payment Solutions SaaS Payments Payment Services 78

Subscription Flow

NOVEMBER 28, 2023

In their early stages, SaaS software startups typically target the early adopters in the tech or mid-market segments. This indicates that the clients are typically businesses in need of specialized solutions for various aspects of their business operations, including project management, marketing, accounting, and so on.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

ProfitWell

NOVEMBER 15, 2019

Your subscription company should run like a well-oiled machine. So I’ll unpack some of our favorite tools that cater to certain needs—analytics, accounting, retention, pricing, and more. There are hundreds of SaaS tools online that will help your business increase retention and decrease churn. SaaS companies need tools that: 1.

Retention 56

Retention Pricing SaaS Payments Payment Methods 56

ProfitWell

APRIL 2, 2020

If you take a moment to think about it, can you confidently tell somebody how many subscription services you're a member of? Even if you can list off every subscription service you're a die-hard fan of, you may eventually find yourself feeling dissatisfied on a mission to sign up for even more subscriptions.

Subscription 67

Subscription Payment Features Customer Lifetime Value Payment Services 67

User Pilot

APRIL 30, 2024

TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates. Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resources.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

ProfitWell

MAY 21, 2020

And we'll be sharing with you an overall subscription index, from companies on Profitwell, that will be updated weekly. Table of Contents: Overall SaaS and subscription index. Impact of COVID-19 on SaaS and subscription companies. Impact of COVID-19 on SaaS and subscription companies. Why you need to focus on retention.

Subscription 68

Subscription Payment Features SaaS Payments Data 68

FastSpring

MARCH 3, 2023

Most billing and subscription management solutions let you: Build various trial and subscription models (e.g., free or paid trial and usage-based or fixed price subscriptions). Manage active subscriptions (e.g., Send invoices and/or payment notifications. We take the lead on audits.

Payment Services 105

Payment Services Payment Features Merchant Services Payments 105

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription.

Benchmarks 123

Benchmarks Churn Payments SaaS Payments 123

Totango

JULY 13, 2021

The new customer-centered economy favors recurring revenue business models for B2B markets, while favoring and partial ownership or subscription models for B2C ones. Increase Customer Retention. Instead, put their subscription on hold. Elements that Drive Customer Success Growth. Let’s take a look.

Customer Success 101

Customer Success Payment Methods Payments Payment Services 101

OPEXEngine

FEBRUARY 22, 2022

Business to Consumer (B2C). Customers of these SaaS companies also referred to as “Small and Medium Businesses” or SMBs, need the same software solutions as Enterprise companies but have resource constraints that prevent them from using the top SaaS vendors. Enterprise. SMM SaaS Company Overview & Market Dynamics.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

ProfitWell

SEPTEMBER 4, 2019

Reducing churn is one of the biggest things that subscription companies can do to accelerate their growth. But this week, Kim Terry at Subscription Systems has a slight variation on the common question of how to reduce churn. Churn is part of the game we play in the subscription economy. Here’s what we found.

Churn 53

Churn Payments Payment Solutions B2C 53

SmartKarrot

JUNE 29, 2020

Moreover, today’s B2B buyers, who are constantly on the move, prefer cloud-based solutions that can be accessed anytime, anywhere. In other words, you need a B2B mobile app to engage potential buyers and build long-term relations. If you’re still contemplating developing a B2B mobile app, it’s high time you take the plunge.

Payment Solutions 10

Payment Solutions Mobile Payment Methods B2B 10

SmartKarrot

JUNE 29, 2020

Moreover, today’s B2B buyers, who are constantly on the move, prefer cloud-based solutions that can be accessed anytime, anywhere. In other words, you need a B2B mobile app to engage potential buyers and build long-term relations. If you’re still contemplating developing a B2B mobile app, it’s high time you take the plunge. .

Payment Solutions 10

Payment Solutions Mobile Payment Methods B2B 10

Totango

MARCH 26, 2019

The new customer-centered economy favors recurring revenue business models for B2B markets and partial ownership, or subscription models, for B2C ones. Increase Customer Retention. Instead, put their subscription on hold. Elements that Drive Customer Success Growth. Let’s take a look. Improve Customer Satisfaction.

Customer Success 66

Customer Success Payment Methods Payment Services Payment Solutions 66

ProfitWell

JANUARY 2, 2020

The subscription economy has shifted the power balance in favor of the customer. Subscriptions are built on ongoing relationships with customers, so companies selling subscriptions need to understand how to monetize this relationship on a recurring basis. That’s what makes subscription sales so difficult.

B2C 52

B2C Subscription Payment Features Payments 52

SaaStock

MARCH 20, 2019

Forter offers a real-time and completely automated fraud prevention solution for enterprise e-commerce businesses. Recorded Future is a leading universal threat intelligence solution that arms enterprises’ security teams with all the tools they need. In developing their solution, Affectiva has analyzed more than 7.5

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

FastSpring

MAY 25, 2023

Pricing your software as a service (SaaS) can be hard enough even during the best of times, but figuring out how to dial in the right pricing to drive more revenue in times of stagflation can be even more challenging. Optimizing your SaaS Pricing Strategy for new MRR vs. net revenue retention. Inflation isn’t flat: Vary your strategy.

SaaS Payments 144

SaaS Payments Pricing Payments Merchant Services 144

ProfitWell

NOVEMBER 14, 2019

The subscription universe is taking over. From hygiene products to software to bacon (yes, bacon), you can purchase a subscription for just about anything today. It’s a mutually beneficial system. What is the subscription-based economy? How does the subscription-based economy work?

Payment Features 49

Payment Features Payments Subscription Trends 49

SmartKarrot

AUGUST 10, 2021

How will you perfect your software? Separating these behavior patterns into different funnels to create behavioral cohorts, analyzing how customer drifts, engagement, retention and conversion change, why they change, etc, helps fine-tune your services according to user demands. New users acquisition User retention. How to track?

Payment Methods 10

Payment Methods SaaS Payments Payments SaaS 10

SaaStock

MARCH 20, 2019

Forter offers a real-time and completely automated fraud prevention solution for enterprise e-commerce businesses. Recorded Future is a leading universal threat intelligence solution that arms enterprises’ security teams with all the tools they need. In developing their solution, Affectiva has analyzed more than 7.5

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

ProfitWell

DECEMBER 4, 2019

Ever since John Koenig first coined the term “SaaS” back in 2005, the software-as-a-service industry has been one of the fastest-moving and creative in the world. SaaS, or software as a service, is a delivery model in which a centrally hosted software is licensed to customers via a subscription plan. Recurring payments.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

Baremetrics

MAY 13, 2021

You’ll instead focus on creating an extremely robust subscription marketing strategy. This model is most effective for lower price point and B2C SaaS products with a high volume of transactions rather than larger, more expensive products. Table of Contents. The Self-Service Model In this model, you don’t have a sales team whatsoever.

SaaS Payments 66

SaaS Payments Payment Services Strategy Payment Methods 66

Chart Mogul

MARCH 6, 2018

Spotify's recent F-1 filing is packed full of metrics and insights into both consumer subscriptions and the streaming music industry. Spotify’s filing gives us a rare look into the metrics of a large-scale consumer subscription business. Perhaps Spotify isn’t bothered by this, given that the retention is higher?

Payments 75

Payments Metrics EKS (Elastic Kubernetes Service) SaaS Payments 75

OpenView Labs

JULY 2, 2020

B2B and B2C SaaS and Subscription Report. Updated weekly to show the impact of COVID-19, this resource from ProfitWell includes data from their subscription companies. About half of respondents, evenly distributed across size or industry, were offering temporary relief on payment terms. SaaS Pricing Basics.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Incredo

NOVEMBER 1, 2019

This means that such companies are product-oriented as well, but also include a small inside account management team to help them catch and convert by providing real-time assistance during the software purchase process. Besides selling a high-priced SaaS software, Passkey also makes multi-year deals that can be worth millions of dollars.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

ProfitWell

APRIL 30, 2020

Customer loyalty is the essence of subscription businesses and a key lever of growth. Building customer loyalty is a huge factor in terms of retention and renewal. Focusing your spend on loyalty and retention will generate better returns. Not to mention, in the past five years CAC has gone up 50% for B2B and B2C companies.

SaaS Payments 52

SaaS Payments Payments Payment Methods Payment Services 52

ProfitWell

SEPTEMBER 25, 2019

In a nutshell, your renewal rate measures the percentage of customers who renew their subscriptions at the end of each subscription period. SaaS companies calculate renewal rates in different ways: the percentage of customers, recurring revenue, subscriptions, logos, or other metrics are all valid ways of measuring renewals.

SaaS Payments 45

SaaS Payments Payment Services Payment Solutions Payments 45

User Pilot

JUNE 19, 2023

TL;DR Conversion happens when someone takes a desired action on your app or website. 2023 research by SaaS Capital shows the median net retention across SaaS companies is 102%. The median gross retention is also high: 91%. Conversion happens when someone takes a desired action on your app or website.

Benchmarks 98

Benchmarks B2B SaaS Payments Payment Methods 98