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Best Customers, Best Results: Unlocking Retention-Driven B2C Growth with Julius Lai

Mucker Capital

In this Mucker Growth session, Julius Lai from ArtShare d iscusses customer retention, which is often overlooked but essential for startups facing growth challenges. Customer retention is often considered a complex puzzle, but it can become more manageable when one comprehends the wealth of customer data available.

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Later’s Farhan Virji on adapting B2C support strategies for B2B teams

Intercom, Inc.

On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. Great support is key for retention. Know your user.

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Retention Benchmarks and Insights From Studying Over 2,100 SaaS Businesses

Chart Mogul

Retention isn’t a silver bullet, but in SaaS, it’s the closest thing to it. Why is retention so pivotal? What does good retention look like? And does higher retention mean higher growth? We analyzed it all in our inaugural ChartMogul SaaS Retention Report. Why is retention so pivotal? In contrast, 41.1%

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GitLab’s Hila Qu on What B2B Companies Can Learn About Growth from B2C

OpenView Labs

Even just comparing the differences between how growth works for B2C versus B2B at a very high level, it’s easy to see that there are differences at each stage of the customer journey. . Despite these differences, there’s a lot B2B and B2C can learn from each other when it comes to growth. . Defining Growth . Acquisition.

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The Risk of Reactive Customer Retention

Chargebee

And how are B2B and B2C retention strategies different, considering that the two have very different purchase drivers? What does Netflix's Q2 '22 subscriber slide teach us about acting late?

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The Risk of Reactive Customer Retention

Chargebee

And how are B2B and B2C retention strategies different, considering that the two have very different purchase drivers? What does Netflix's Q2 '22 subscriber slide teach us about acting late?

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The risk of reactive customer retention

BrightBack

A retention strategy designed around today’s customer has never been more critical. In our recent webinar on customer retention trends , Brightback CEO Guy Marion and Crazy Egg General Manager Suneet Bhatt talked retention tactics, and how retention strategy looks different for B2B, B2C and hybrid companies.