FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription.

Benchmarks 135

Benchmarks Churn Payments SaaS Payments 135

ProfitWell

NOVEMBER 15, 2019

Your subscription company should run like a well-oiled machine. So I’ll unpack some of our favorite tools that cater to certain needs—analytics, accounting, retention, pricing, and more. Why does your SaaS business need tools? Accounting software will keep all revenue assets organized. Analytics. ProfitWell Metrics.

Retention 56

Retention Pricing SaaS Payments Payment Methods 56

ProfitWell

MAY 21, 2020

And we'll be sharing with you an overall subscription index, from companies on Profitwell, that will be updated weekly. Table of Contents: Overall SaaS and subscription index. Impact of COVID-19 on SaaS and subscription companies. Impact of COVID-19 on SaaS and subscription companies. Why you need to focus on retention.

Subscription 68

Subscription Payment Features SaaS Payments Data 68

FastSpring

MARCH 3, 2023

Most billing and subscription management solutions let you: Build various trial and subscription models (e.g., free or paid trial and usage-based or fixed price subscriptions). Manage active subscriptions (e.g., Send invoices and/or payment notifications. We take the lead on audits.

Payment Services 117

Payment Services Payment Features Merchant Services Payments 117

User Pilot

APRIL 30, 2024

A SaaS product enhances business efficiency with cost-effectiveness, scalability , maintenance-free operation, accessibility from anywhere, easy integration , and inclusive product design. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

FastSpring

SEPTEMBER 16, 2022

If you’re not sure if FastSpring is the right payment system and merchant of record (MOR) for your B2C and/or B2B SaaS company, we want to know what questions and concerns you have so we can take that into consideration as we continue building out our features and products.

SaaS Payments 143

SaaS Payments Payment Solutions Merchant Services Software Review 143

Totango

JULY 13, 2021

The new customer-centered economy favors recurring revenue business models for B2B markets, while favoring and partial ownership or subscription models for B2C ones. Increase Customer Retention. Instead, put their subscription on hold. Elements that Drive Customer Success Growth. Let’s take a look.

Customer Success 101

Customer Success Payment Methods Payments Payment Services 101

OPEXEngine

FEBRUARY 22, 2022

Business to Consumer (B2C). Small and Mid-Market (SMM) SaaS Companies serve customers with annual revenues of $1 million to $1 billion and with a typical employee base of 100 to 1,000. The industry dynamics of SMM SaaS companies pose a threat for these businesses that are not faced by B2C or Enterprise SaaS companies.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

ProfitWell

SEPTEMBER 4, 2019

Reducing churn is one of the biggest things that subscription companies can do to accelerate their growth. But this week, Kim Terry at Subscription Systems has a slight variation on the common question of how to reduce churn. Churn is part of the game we play in the subscription economy. Here’s what we found.

Churn 53

Churn Payments Payment Solutions B2C 53

Totango

MARCH 26, 2019

The new customer-centered economy favors recurring revenue business models for B2B markets and partial ownership, or subscription models, for B2C ones. Increase Customer Retention. Instead, put their subscription on hold. Elements that Drive Customer Success Growth. Let’s take a look.

Customer Success 66

Customer Success Payment Methods Payment Services Payment Solutions 66

Chart Mogul

OCTOBER 19, 2018

The subscription economy has been a boon for the fitness industry. See how GymForLess is leveraging their revenue data to drive predictable growth. Services like this are a natural fit for subscriptions, but that’s not where GymForLess started. With a subscription service, there’s no registration fee, no permanence.

Merchant Services 40

Merchant Services Payment Services Marketplace as a Service Churn 40

ProfitWell

JANUARY 2, 2020

The subscription economy has shifted the power balance in favor of the customer. Subscriptions are built on ongoing relationships with customers, so companies selling subscriptions need to understand how to monetize this relationship on a recurring basis. That’s what makes subscription sales so difficult.

B2C 52

B2C Subscription Payment Features Payments 52

FastSpring

MAY 25, 2023

Pricing your software as a service (SaaS) can be hard enough even during the best of times, but figuring out how to dial in the right pricing to drive more revenue in times of stagflation can be even more challenging. Optimizing your SaaS Pricing Strategy for new MRR vs. net revenue retention. How FastSpring can help.

SaaS Payments 147

SaaS Payments Pricing Payments Merchant Services 147

SaaStock

MARCH 20, 2019

Collibra provides a cross-organizational data governance and catalog platform that helps companies maximize the value of their data. Kustomer ’s customer management platform combines data from various sources and allows companies to offer an intelligent, powerful and flexible service. Founded: 2012. Based in: New York. Founded: 2008.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

ProfitWell

NOVEMBER 14, 2019

The subscription universe is taking over. From hygiene products to software to bacon (yes, bacon), you can purchase a subscription for just about anything today. This knowledge makes it easy to predict revenue growth for the future and track how customers’ perception of value changes over time. Why is this model so popular?

Payment Features 49

Payment Features Payments Subscription Trends 49

SmartKarrot

JUNE 29, 2020

But let’s first understand what differentiates them from B2C mobile apps. B2B Mobile Apps vs. B2C Mobile Apps. The most significant distinguishing factor between a B2B mobile app and its B2C counterpart is its target audience. While B2C apps are meant for regular consumers, B2B mobile apps target strategic decision-makers.

Payment Solutions 10

Payment Solutions Mobile Payment Methods B2B 10

SmartKarrot

JUNE 29, 2020

But let’s first understand what differentiates them from B2C mobile apps. B2B Mobile Apps vs. B2C Mobile Apps . The most significant distinguishing factor between a B2B mobile app and its B2C counterpart is its target audience. While B2C apps are meant for regular consumers, B2B mobile apps target strategic decision-makers.

Payment Solutions 10

Payment Solutions Mobile Payment Methods B2B 10

SmartKarrot

AUGUST 10, 2021

It is especially true of SaaS products – where the value in an intangible implication that adoption could lead to better practices and revenue growth. Also referred to as product analytics, behavioral analytics is the entire process of segmenting and sorting user patterns to figure out how to add value to what you’ve already offered him.

Payment Methods 10

Payment Methods SaaS Payments Payments SaaS 10

SaaStock

MARCH 20, 2019

Collibra provides a cross-organizational data governance and catalog platform that helps companies maximize the value of their data. Kustomer ’s customer management platform combines data from various sources and allows companies to offer an intelligent, powerful and flexible service. Founded: 2012. Based in: New York. Founded: 2008.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

Chart Mogul

MARCH 6, 2018

Spotify's recent F-1 filing is packed full of metrics and insights into both consumer subscriptions and the streaming music industry. Spotify’s filing gives us a rare look into the metrics of a large-scale consumer subscription business. Perhaps Spotify isn’t bothered by this, given that the retention is higher?

Payments 75

Payments Metrics EKS (Elastic Kubernetes Service) SaaS Payments 75

ProfitWell

DECEMBER 4, 2019

And with the field having undergone a couple of “ knockout expansion years ,” with more revenue pouring into SaaS than ever, it has never been a better time for a young SaaS company. The SaaS business model powering all of this activity is startlingly unique, still young, and inextricably tied to the power of cloud computing.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

OpenView Labs

JULY 2, 2020

After four months of an unprecedented global crisis, SaaS companies are bouncing back while product led growth businesses are trading at almost 2x higher revenue multiples they started with. B2B and B2C SaaS and Subscription Report. Don’t leave revenue on the table, drive growth by optimizing your pricing.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Baremetrics

MAY 13, 2021

You’ll instead focus on creating an extremely robust subscription marketing strategy. By attracting audiences with inbound marketing efforts, SaaS businesses using the self-service sales model can minimize their operating cost through marketing automation and effectiveness. Table of Contents.

SaaS Payments 66

SaaS Payments Payment Services Strategy Payment Methods 66

Incredo

NOVEMBER 1, 2019

When you’re looking to generate significant revenue as a newbie in the SaaS market, your product prices shouldn’t go above $5000. It is a model that is designed to achieve significant revenue at a low average selling price (ASP) with the help of free trials and freemium offers. Self-Service. Enterprise. Transactional sales model.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

ProfitWell

APRIL 30, 2020

Customer loyalty is the essence of subscription businesses and a key lever of growth. Building customer loyalty is a huge factor in terms of retention and renewal. Focusing your spend on loyalty and retention will generate better returns. Monthly recurring revenue, or MRR, is extremely important to track.

SaaS Payments 52

SaaS Payments Payments Payment Methods Payment Services 52

ProfitWell

JUNE 7, 2020

However, there is one metric that has a direct impact on your bottom line that many businesses don't track—and that is average customer churn rate. Failure to track and improve customer churn rates can lead to the death of your business, particularly for subscription services that rely heavily on repeat customers. Image source.

Churn 83

Churn Payments Scale Underperforming Technical Team 83

ProfitWell

SEPTEMBER 25, 2019

What makes me sad is that even with the obvious benefits of higher renewals, most SaaS companies still lose huge amounts of revenue to customer churn. Yes, some churn might be unavoidable , but you’d be surprised at how much revenue you could save by implementing a few basic strategies to increase renewals. Accurately predict revenue.

SaaS Payments 45

SaaS Payments Payment Services Payment Solutions Payments 45

User Pilot

JUNE 19, 2023

Education-related SaaS platforms come second with 7.5% 2023 research by SaaS Capital shows the median net retention across SaaS companies is 102%. The median gross retention is also high: 91%. Repeat purchase: Users that successfully adopt your tool and are enjoying it will keep renewing their subscriptions.

Benchmarks 98

Benchmarks B2B SaaS Payments Payment Methods 98