User Pilot

APRIL 7, 2021

How important are your user engagement metrics? Well, let’s say you have a newsletter building tool with 3 million users and your competitor has 800,000. However, the competitor-the one with 800,000-has majority of their users sending out the newsletter (using their core feature). What Are User Engagement Metrics?

Engagement 92

Engagement Metrics Scale Benchmarks 92

User Pilot

MAY 20, 2024

B2B loyalty programs focus on long-term partnerships with personalized services, while B2C programs target individual consumers with general rewards and immediate purchases. Tailor B2B loyalty program offers and rewards based on partners’ business type, size, needs, and preferences to ensure personalized and effective engagement.

B2B 102

B2B B2C Retention Education 102

Neil Patel

JANUARY 6, 2021

Both B2B and B2C marketers want more search leads, because they result in 8.5X Lately, I’ve noticed that more and more bloggers and content creators are going back to the old method of SEO , where keywords meant to drive search results surpassed the real qualities of engaging, valuable content. Where do SEO and social media intersect?

Social Media 145

Social Media Software Review Engineering B2C 145

User Pilot

MARCH 21, 2024

They help you understand your target audience better so you can connect and engage them more easily. The customer profile template contains different types of data, including: Product engagement data such as product usage patterns and interactions with different features of the product. Want to get started with customer profiling?

Sales Recruiting 105

Sales Recruiting Underperforming Technical Team Interviewing Social Media 105

Intercom, Inc.

NOVEMBER 11, 2021

And there were a lot of times that I would find myself coding things that I didn’t believe were ultimately going to serve end-users, and therefore, were also not going to serve the business that was supposed to be providing help to the users. Is this 5% or 90% of our user base? ” My quest continues.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

User Pilot

OCTOBER 19, 2024

Conduct A/B testing on your surveys to ensure the design, questions, and timing drive higher engagement rates. Why it’s worth considering : Qualaroo is particularly effective for gathering real-time insights from users while they are interacting with your brand, no matter the channel. Send surveys across different devices.

Software Review 105

Software Review Technical Review Software B2C 105

User Pilot

MAY 31, 2023

A good UX design helps to make your product easier to use and create a delightful experience. Slack’s empty state helps to show its features and minimize the user’s cognitive load. Airtable uses a simplified sign-up form to collect customer data and avoid overwhelming users with too many questions.

User Experience 97

User Experience Mobile B2C Onboarding 97

Neil Patel

AUGUST 5, 2021

Business-to-consumer (B2C) marketing , as it’s called, comes with its own challenges. You must provide people with a memorable user experience and show them you value their business. Use popular hashtags in your posts to get noticed, engage with followers, and post consistently to improve your chances of success.

Advertising 141

Advertising Strategy Social Media Marketplace as a Service 141

User Pilot

MARCH 24, 2024

Looking for user flow examples to inspire your UX design process ? This article shows you 11 examples across different user journey stages. We also cover best practices to help you create logical user flows and develop memorable user experiences. Collect user feedback to improve your user flows.

Payment Solutions 105

Payment Solutions Payments Software Review SaaS Payments 105

Intercom, Inc.

JULY 9, 2020

Could you speak a little bit more on the differences for maybe a B2C company? So when it comes to B2C, usually we have an inventory of products which for Spotify could be songs or albums or artists. This is how I think about marketplaces and B2C companies in general is you really want to hone in on what would be valuable to the user.

Technical Review 199

Technical Review Scale Underperforming Technical Team Software Review 199

Chart Mogul

APRIL 3, 2018

It encapsulates a trend in B2B software toward a greater focus on the user experience (UX), often borrowing heavily from design patterns and trends on the consumer side. It’s time for B2B SaaS to stand on its own as a mature category of software with its own thought leadership, unique user experience and branding.

Branding 97

Branding B2B Investment B2C 97

User Pilot

APRIL 24, 2024

Solution : Lisa realized she needed a channel with less distraction and more engagement, leading her to choose our own product for inviting users. Using Userpilot’s survey functionality, Lisa created an interview invite survey and triggered it to the right user segment inside Userpilot. Book a demo to learn more.

Interviewing 104

Interviewing B2C B2B Advertising 104

Totango

JUNE 24, 2022

At the same time, the distinctive nature of SaaS offers unique advantages for customer success management, including the ability to engage customers digitally, the technological means to automate successful results, and opportunities to leverage customer feedback. A complete map can encompass: Product awareness during marketing engagement.

Customer Success 109

Customer Success SaaS Technical Review B2C 109

User Pilot

OCTOBER 15, 2023

Their focus extends the marketing funnel beyond initial customer acquisition, diving deep into engagement, retention, and expansion. Their holistic approach bridges gaps between digital marketing, product, and user experience to foster long-term relationships and sustainable growth marketing opportunities.

Growth Marketing 105

Growth Marketing Marketing Customer Lifetime Value Scale 105

ChurnZero

OCTOBER 1, 2022

Q: Is there a difference in CSQL growth with B2B and B2C customers? There’s starting to be this sense of maybe we need Customer Success for B2C. My p ersonal professional opi nion is that most B2C companies don’t actually require much in the way of Customer Success unless they’re B2B2C. Are you a regular engager?

Scale 97

Scale Customer Success Revenue Retention 97

User Pilot

AUGUST 30, 2021

Product analytics is user-centric data that reflects how your customers engage and interact with your product. A product analytics tool is a type of software that enables you to measure and visualize user data. Product analytics tools are a type of software that enables you to measure and visualize user data.

Product Marketing 98

Product Marketing Payment Solutions SaaS Payments Software Review 98

Neil Patel

MAY 18, 2021

A CRO program can improve ROI for your e-commerce business by targeting website performance and testing user experience methods that encourage online conversions. A strong CRO program can tackle all of these solutions while putting user experiences first and creating a clear framework for improving on-site experiences.

Sales Hiring 129

Sales Hiring Scale Education B2C 129

User Pilot

JUNE 30, 2021

Trial conversion rate is the number of trial-to-paid users divided by the number of trial users. The average free trial conversion rate for B2C is higher than B2B. So if your free trial to paid conversion rate is low, it means you need to work on your product-led sales and user engagement strategy.

Benchmarks 98

Benchmarks B2C SaaS Software Review 98

User Pilot

APRIL 7, 2023

B2B customer insights vs B2C customer insights B2B insights focus on businesses as customers, while B2C insights focus on individuals as customers. B2B and B2C clients also differ in terms of their customer base, data sources, sales cycles, and marketing approaches. Their overall satisfaction level with your product.

B2B 98

B2B Underperforming Technical Team B2C Scale 98

Chargify

MARCH 6, 2018

To be clear, EdPlace isn’t just a B2C business. The company has both a B2C product for parents and a B2B product for private tuition businesses (in the U.S. Whether utilizing the B2C or B2B product, the students’ experience is consistent across both products. Managing both B2B and B2C business models.

B2C 40

B2C Merchant Services B2B Payment Methods 40

Frontegg

AUGUST 12, 2021

The company has a strong B2C client portfolio (Siemens, Gymshark, Toast, WeTransfer) thanks to its strong B2C auth solution with strong social SSO functionality. Every integration made by the developers is directly reflected to the end-users, who don’t need to engage with support to adopt them. 3 – Frontegg.

B2C 98

B2C Identity management B2B Systems Review 98

Frontegg

NOVEMBER 25, 2021

The company has a strong B2C client portfolio (Siemens, Gymshark, Toast, WeTransfer) thanks to its strong B2C auth solution with strong social SSO functionality. Every integration made by the developers is directly reflected to the end-users, who don’t need to engage with support to adopt them. 3 – Frontegg.

B2C 98

B2C Scale Identity management Enterprise readiness 98

Neil Patel

OCTOBER 12, 2020

Personalizing your marketing strategy allows you to take advantage of the 79% of consumers who are more likely to engage with brand promotions if tailored to their past interactions. Or 54% more traffic and engagement ? Use it to automatically track the latest trends to boost engagement and increase brand awareness.

Artificial Intelligence 136

Artificial Intelligence AI Search AI Social Media 136

Sales Hacker

NOVEMBER 10, 2023

Tracking the time users take to derive value offers insights into initial user experience effectiveness. In-Person Engagement: Face-to-Face Meetings: If feasible, in-person visits deepen connections, demonstrating significant commitment. If they are a huge Swiftie – surprise them with an autographed album.

VP of Engineering 108

VP of Engineering Scale Outsourced Development AI 108

SaaStr

DECEMBER 26, 2019

I’ve worked at multiple high growth SaaS businesses as a growth leader, and the data we’re seeing right now … This is from … is that CAC is increasing both in B2B and B2C, and you’re going to see how that relates, right? Alice, I think you have some experience in that from your days at accelerate in Front?

Sales Hiring 173

Sales Hiring Payment Methods Payment Solutions Marketing 173

Neil Patel

MARCH 9, 2021

By developing a deeper understanding of your customers using lead scoring, you’re able to create unparalleled user experiences. Engagement. Engagement and actions are two separate categories. Engagement tracks the timing of those decisions, identifying how much time they spend on a blog post or email.

Scale 115

Scale Underperforming Technical Team Metrics B2B 115

User Pilot

MAY 30, 2024

The Aha moment is the moment when the user experiences the product or feature value for the first time. It is a pivotal moment in the customer journey because it helps users understand how the product can help them achieve their goals. This means you have to analyze the behavior of different user segments separately.

AI Search 105

AI Search Onboarding User Experience Retention 105

Frontegg

NOVEMBER 18, 2021

Most user management providers today work with platforms like Amazon, LinkedIn, Github, Instagram, Apple, Reddit, and more. This coverage is allowing SaaS developers to create better user experiences and improved customer satisfaction. In a nutshell, the social login is a user-friendly Single Sign-On (SSO) variation.

Underperforming Technical Team 105

Underperforming Technical Team Social Media Azure Mobile 105

User Pilot

NOVEMBER 25, 2021

By setting up the right surveys and micro-surveys at the right points in user journeys, you can use in-app feedback to stop churn, encourage referrals, fix pain points, and improve user sentiment. Collect feedback on satisfaction and user experience with CSAT and CES surveys. Track customer loyalty with NPS surveys.

Software Review 98

Software Review SaaS Technical Review Churn 98

User Pilot

JUNE 10, 2024

The article shares 17 tried-and-tested customer onboarding tactics that will help you build delightful user experiences and drive product growth. TL;DR Customer onboarding is the process of training new users on how to use your product’s features and capabilities actively. Ready to dive in? Book the demo! Quizzes and challenges.

Onboarding 105

Onboarding Strategy Social Media Churn 105

SaaStr

DECEMBER 31, 2019

With the complexity of multiple stakeholders and the increasing purchasing influence of end users, the bar is higher than ever for enterprise UX as companies pioneer business models beyond traditional SaaS. Learn how to apply consumer grade growth, engagement, design, and prioritization strategies to increase adoption within your products.

Enterprise 146

Enterprise Underperforming Technical Team Scale B2B 146

User Pilot

MAY 3, 2022

How is enterprise SaaS marketing different compared from acquiring and retaining users for an SMB? Inbound works really well for smaller SaaS businesses, whether B2B or B2C. Social media marketing is often seen as a B2C marketing strategy but it can also work in an enterprise context if you take the right approach.

Enterprise 98

Enterprise Strategy Marketing SaaS 98

Teamgate

OCTOBER 21, 2020

No matter which medium they use, they expect businesses to provide relevant and highly personalized user experiences. No matter if you are running a B2B or B2C business, understanding customers is critical for your sales. We mentioned that customers would pay more for better customer experiences. Understanding Customers.

Sales 72

Sales B2C User Experience Branding 72

Subscription Flow

MARCH 20, 2024

SubscriptionFlow: The main feature that makes SubscriptionFlow appealing is its user-friendly interface, which is made to make managing subscriptions easier and improve user experience. SubscriptionFlow efficiently manages transaction complexity for companies that serve both individual readers and businesses (B2B and B2C).

Payment Services 105

Payment Services Payment Solutions Payments Payment Methods 105

User Pilot

APRIL 18, 2024

A good thank-you page confirms the action has happened, reassures the user, and outlines the next steps. To strengthen the relationship with the customer, keep them engaged in the endpoint. A free trial is a chance for potential customers to experience product value. Try using it to drive upsells and cross-sells , too.

Payment Methods 105

Payment Methods Marketing SaaS Payments Payments 105

Payrix

SEPTEMBER 10, 2024

With over 15 years of experience in B2B and B2C marketing, Brittany brought a wealth of knowledge to the conversation, highlighting the significance of customer-centric strategies and the unique opportunities and challenges of promoting Embedded Payment solutions today. So, we’ve got the right expert to lead this conversation.

Payments 100

Payments Payment Solutions Payment Services SaaS Payments 100

Neil Patel

MARCH 30, 2021

According to Redevolution , Google displays web pages in their search results based on the authority and relevance of the page to enhance the user experience. His definition of copywriting will make you smile: Who drives a user to take action? That is part of the user experience, getting new fresh content on demand.

Social Media 144

Social Media Engineering Sales Hiring Branding 144