FastSpring

JANUARY 23, 2025

It’s all good and well to do that through an outstanding onboarding experience, which we’ve clearly built. So one of the best tactics that most people won’t do is to point out the weaknesses in the business. Blake Hutchison (29:53) Our churn rate is poor, but we actually know why. saying, show your weakness.

Scale 118

Scale Entrepreneurship Scaling Underperforming Technical Team 118

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. How to increase customer value during onboarding with Donna Weber. Let me go back to my six-stage onboarding framework.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

Aaron Beashel

OCTOBER 31, 2016

During his time at Salesforce, Alex was fortunate enough to work directly with Salesforce co-founder and CEO Marc Benioff, and together they utilised a framework Benioff himself devised called the V2MOM to align and manage the Service Cloud team. It was game-changing for the company, and for each team that implemented it.

Scale 100

Scale Underperforming Technical Team B2B Marketing 100

Sales Hacker

DECEMBER 30, 2020

B2B sales is always changing, but nothing could’ve quite prepared us for the wild ride that 2020 ended up being. That’s why the team at Sales Hacker decided to put together a statistics round-up showcasing how things changed in this year and where they’re likely headed in the future. Best Sales Statistics to Know in 2021.

Sales Hiring 132

Sales Hiring Sales Recruiting Underperforming Technical Team Revenue 132

User Pilot

MAY 27, 2025

Want to advance your career in product management or find top talent for your team? Mozilla: Director of Product, Firefox Growth Firefox is used by hundreds of millions worldwide, and the Director of Product for Growth plays a critical role in the product management team. Who would be a bad fit for this job?

Management 52

Management Underperforming Technical Team Scale B2C 52

Chaotic Flow

AUGUST 18, 2015

SaaS businesses develop intimate, long term relationships with their SaaS customers. It is typical in B2B software for customer acquisition to eat up 50% or more of total costs. It might be as simple as an onboarding checklist and a formal meeting with all the relevant parties. Onboard in Real Time.

Customer Success 138

Customer Success Underperforming Technical Team Scale SaaS 138

Intercom, Inc.

MAY 24, 2018

This allowed a passionate audience to develop – and built enthusiasm ahead of the books’ full release. Give us a feel for your career to date: what brought you to Clearbit, and what’s the mission of your team there? We provide data for modern sales and marketing teams across all the products they already use.

Data 182

Data Scale Underperforming Technical Team Sales Hiring 182

Sales Hacker

AUGUST 21, 2019

Imagine how motivated your team would be if you could get this tool for them.”. Onboard” or “getting started” are better substitutes. But top-producing B2B sales professionals talk just 43% of the time! The post Persuasive Words and Phrases: the Good, the Bad, and the Silent appeared first on Sales Hacker.

Underperforming Technical Team 105

Underperforming Technical Team Artificial Intelligence Outsourced Development Communication 105

Incredo

NOVEMBER 21, 2019

In its turn, SaaS company is responsible for optimizing conversions and successful onboarding so the visitor becomes a paying customer. Process is simple but would we write about it if everything was that easy? And this is a B2B partner program. In our case, we needed to invest a lot in product development.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

Intercom, Inc.

APRIL 11, 2019

But today, marketing is the primary driver of revenue at your typical, fast growing B2B startup. But scaling a marketing team to the heights Segment have isn’t as simple as putting a bunch of A-players in a room and getting them to start churning out paid advertising. Teams can be stretched and under-resourced.

Scale 162

Scale Underperforming Technical Team Marketing Startup 162

User Pilot

FEBRUARY 27, 2023

User onboarding is one thing that can make or break your product. Get it wrong and your product will be plagued by churn, declining revenue, and poor customer reviews. So how do you make sure how you provide an excellent onboarding experience to your customers? That’s what we explore in this complete guide to user onboarding.

Onboarding 105

Onboarding Customer Lifetime Value Underperforming Technical Team Engagement 105

Sales Hacker

DECEMBER 19, 2022

As the president of Sales Xceleration, a firm specializing in assessing and implementing sales strategy , sales processes, and sales execution to drive growth, I’ve seen how job hopping can affect otherwise stable sales teams. But also the cost it has on their careers — and your sales team. This trend especially impacts sales teams.

Sales Hiring 102

Sales Hiring Underperforming Technical Team Sales Recruiting Compensation 102

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. But what makes B2B content good ? According to one study, it also costs over $50 billion annually due to wasted resources alone. Tough question. Interview them.

B2B 87

B2B Technical Advisors SaaS Payments Underperforming Technical Team 87

Sales Hacker

MAY 8, 2019

A successful close is the end goal that every sales team guns for. But despite a focus on closing sales, it remains one of the biggest issues for teams. In fact, 36% of sales teams regard it as the most challenging part of the sales process, and 28% say it’s their top priority. Giving your sales team highly qualified leads.

Underperforming Technical Team 111

Underperforming Technical Team Sales SaaS Forecasting 111

InsightSquared

JANUARY 16, 2019

It’s easy to say you need great onboarding, but it’s another to implement effective onboarding. On top of that, it’s easy for growing companies to push an onboarding strategy low on the list of priorities. Bad onboarding can have lasting repercussions that continue to have a negative impact on your company for years.

Sales Hiring 70

Sales Hiring Onboarding Underperforming Technical Team Investment 70

OpenView Labs

MAY 12, 2020

Those are some pretty great results for a small team—only about 50 people in the whole company—that needs to navigate the challenges of selling a horizontal product serving multiple audiences from single-player scenarios to enterprise deployments. Small businesses or teams who adopt it self-service.

Underperforming Technical Team 98

Underperforming Technical Team Marketing Scale B2C 98

Intercom, Inc.

NOVEMBER 11, 2021

For Samuel Hulick , a UX consultant and one of the biggest authorities out there on user onboarding, that means thinking less about the product itself and more about how to get users the results they’re after. We had them on the podcast way back in 2016, and they’ve even been a guest contributor to our book Intercom on Onboarding.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

User Pilot

MARCH 30, 2025

However, there are good and bad ways to approach this tactic. One standout example of a B2B SaaS company excelling at social media is Gong. For B2B apps, LinkedIn influencers and YouTube thought leaders might work best. TikTok for younger audiences, LinkedIn for B2B decision-makers). Offer commission-based incentives.

Acquisition 65

Acquisition Mobile Software Review Social Media 65

Incredo

DECEMBER 12, 2019

Why software reviews are your best friends and why you need them? #1 Bad reviews teach, good reviews sell Not all of your reviews will be positive. Bad reviews point out to your weaknesses, helping you better your customer support, product, onboarding, whatever issue they address.

Software Review 37

Software Review Systems Review Software Social Media 37

Sales Hacker

SEPTEMBER 24, 2022

In B2B sales orgs, you’ll encounter two common models of the journey from prospect to closed deal. There’s sales pipeline , a 7-stage journey describing what your sales team must do to convert a lead to a customer. For your team, the goal is to share more information about your products without appearing overly promotional.

Sales Funnel 131

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 131

User Pilot

APRIL 24, 2025

Want to advance your career in product management or find top talent for your team? Stripe They’re looking for a senior Product Manager to lead a pillar within our LPM Cost Optimization team. A collaborator experienced in working with cross-functional teams, including engineering, design, and external partners.

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

Teamgate

JUNE 11, 2025

Developer API Documentation, API, Examples, FAQ and more. Developer API Documentation, API, Examples, FAQ and more. Great for small to medium teams with a pay-as-you-go pricing model. Ideal for teams needing real-time insights and distributed system support. Best for teams managing complex microservices.

Scale 52

Scale Payment Solutions SaaS Payments Payments 52

How To Buy Saas

FEBRUARY 25, 2025

Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. By the end of this guide, youll have a clear understanding of each platforms strengths, weaknesses, and ideal use cases. Startups, SMBs, and mid-market; teams wanting all-in-one marketing + sales.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Sales Hacker

NOVEMBER 22, 2019

In the world of sales development, nothing stays a novelty for long. Once considered innovative, account-based marketing (ABM) has become standard practice, a natural part of the B2B sales culture. Generic sales emails are just as bad. We use it to provide comprehensive services that cover lead-generation and sales development.

Social Media 130

Social Media Technical Review Sales Underperforming Technical Team 130

Frontegg

MARCH 17, 2022

These B2B-centric offerings have gone mainstream with the PLG philosophy, where end-users discover the benefits of the app by using it, eventually becoming brand advocates and turning into a driving force behind its growth. Sales-Led Growth is all about marketing and sales teams. With a frictionless onboarding experience.

Scale 105

Scale Technical Review Underperforming Technical Team Sales 105

Teamgate

JULY 1, 2020

According to statistics , While 83% of B2B marketers use content marketing for lead generation, 61% of B2B marketers find high-quality lead generation a top challenge. Every product has its own strength and weakness. They have good content and good traffic but no conversion and sales. But it isn’t.

Content Marketing 124

Content Marketing Scale Underperforming Technical Team Marketing 124

Chart Mogul

JULY 1, 2020

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. B2B marketing is much more complicated than consumer marketing. That’s because B2B businesses address particular niches, where customers don’t spend as much time online. You identify customer pains.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

OpenView Labs

FEBRUARY 5, 2021

For the longest time, B2B SaaS companies have failed to put much thought into their mobile experience because: People don’t work on mobile. The bulk of mobile traffic comes from developing nations (read: low budget). Below, I’ll share four stages you can optimize throughout the mobile onboarding flow. Public website.

Mobile 69

Mobile B2B Scale SaaS 69

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. That means your focus should be on building the right customer profile and developing precise messaging to reach them. Short on time?

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

Intercom, Inc.

NOVEMBER 7, 2019

As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. So they created a software that provides control, visibility, and payment methods for corporate finance teams. Nico: Correct.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

Neil Patel

MARCH 2, 2021

Over 41 percent of businesses use review websites before purchasing software—so reviews matter for B2B work, too. To help, I’ve broken this list into B2C and B2B review sites, depending on your target buyers. The audience is consumers looking for impartial, reliable reviews from an expert team. B2B Review Sites.

Software Review 136

Software Review Technical Review Scale Merchant Services 136

User Pilot

OCTOBER 6, 2022

Customer behavior data refers to any customers’ interactions inside the product across the different stages of the customer journey : from engaging with the onboarding checklist, to clicking on a particular feature, and more. Poor customer service — leads to negative word-of-mouth, dissatisfaction, and churn. That’s it.

Payment Solutions 98

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 98

User Pilot

MARCH 21, 2024

You can collect data via multiple sources, such as feedback surveys , user interviews, product data analytics , and firsthand observations from your customer-facing teams Create a high-level customer journey map with all the relevant touchpoints to contextualize the collected data. Let’s discuss these benefits in more detail.

Sales Recruiting 105

Sales Recruiting Underperforming Technical Team Interviewing Social Media 105

User Pilot

AUGUST 14, 2024

By developing a customer segmentation strategy, you can build the right segments, analyze their behavior, and set tactics to reach them through tailor-made initiatives. – Firmographic (for B2B) —company size, industry, and annual revenue. – Better product development. – Increased customer retention.

Strategy 104

Strategy Software Underperforming Technical Team Market Segmentation 104

Casey Accidental

OCTOBER 24, 2022

This isn’t a bad idea, and why companies like Facebook continued to grow despite adding more and more complexity over time. There has been a renaissance of user experience and design in B2B use cases over the last decade, but those typically revolve around single use case products, like: Syncing files in Dropbox. This stuff is hard!

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

SaaStr

APRIL 23, 2019

Brex Co-Founder and CEO Henrique Dubugras will talk about what he’s learned building the fastest-growing B2B company. Learn what he did differently the second time around and the specific decisions he made to drive growth among B2B companies with Brex. And also very fast onboarding. For example, never onboarding.

Sales Hiring 209

Sales Hiring Sales Recruiting Scale Payment Methods 209

Sales Hacker

MAY 9, 2019

Plan Compensation for Onboarding and Training. Once you understand how to create a fair compensation plan for your sales team, you can check out some examples: Sales Development Rep (SDR) Compensation Plan Example. AE ($160k) and ½ a CSM ($120k/2) to prospect/win and onboard 20 deals/month at $25k ACV. Set Targets.

Compensation 110

Compensation Sales Hiring Development Team Review Sales Recruiting 110