Inturact

NOVEMBER 20, 2023

In a landscape brimming with competition, delivering a stellar user experience from the get-go is not just an option; it's a necessity. Fortunately, the right set of tools can streamline this process, transforming how users perceive and interact with your software.

Onboarding 83

Onboarding B2B User Experience SaaS 83

User Pilot

SEPTEMBER 7, 2023

Interested in building a B2B customer journey map? In this article, we’ll cover B2B customer journey stages, how to build a B2B customer journey map, and the right tools to use. In this article, we’ll cover B2B customer journey stages, how to build a B2B customer journey map, and the right tools to use.

B2B 105

B2B SaaS User Experience Retention 105

Point Nine Land

MAY 11, 2023

Speed and Adaptability Will Define the B2B SaaS Winners in the Generative AI (R)evolution Smaller species tend to have shorter lifespans and faster reproductive cycles and can therefore adapt much faster to changes in the environment. Humans are a bit of an outlier because of their ability for cultural adaptation. ʟᴀᴜɴᴄʜ ᴅᴀʏ?Today

Generative AI 128

Generative AI AI B2B Software 128

Blulogix

APRIL 11, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Conquering Channel Business Management In the dynamic landscape of B2B subscription models, channel business management emerges as a pivotal strategy for expanding market reach and enhancing product distribution.

B2B 52

B2B Subscription Payment Features Scale 52

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. What type of medium is used.

B2B 115

B2B Payment Methods Payments SaaS Payments 115

User Pilot

JUNE 20, 2023

Learning to reduce customer onboarding time will impact your business in no small way. But what exactly is an onboarding time, and how do you improve it for your SaaS? TL;DR The customer onboarding time is the amount of time it takes SaaS companies to educate and turn new users into regular customers. Book a demo to try it out.

Onboarding 98

Onboarding Education Retention Engagement 98

User Pilot

FEBRUARY 27, 2023

User onboarding is one thing that can make or break your product. So how do you make sure how you provide an excellent onboarding experience to your customers? That’s what we explore in this complete guide to user onboarding. That’s what we explore in this complete guide to user onboarding.

Onboarding 105

Onboarding Customer Lifetime Value Engagement Underperforming Technical Team 105

SaaStr

JANUARY 19, 2022

Vimeo CEO Anjali Sud shares how a pivot from targeting B2C creators to the B2B market put the company on the path to success. Why the Shift to B2B? However, that space was too difficult to dominate, and customer feedback and behavior signals indicated that the B2B market would be the better path. Yet the reward may be worth it.

B2C 188

B2C B2B Enterprise Leadership 188

Totango

AUGUST 5, 2022

A client onboarding questionnaire helps you gather the information you need for excellent client relationships that promote long-term loyalty. What Is a Client Onboarding Questionnaire? A client onboarding questionnaire is a list of discovery questions administered to a new client to help you better serve their needs.

Onboarding 83

Onboarding Technical Review Software Review B2B 83

User Pilot

APRIL 23, 2023

What’s in-app onboarding? What are different onboarding types? How’s web mobile app onboarding different from web app onboarding? TL;DR In-app onboarding is the process of teaching users how to use an app to achieve their goals. In-app onboarding is necessary to let users experience value.

Onboarding 98

Onboarding Mobile Social Media User Experience 98

User Pilot

FEBRUARY 25, 2024

Looking for an effective onboarding automation tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your onboarding automation needs. Let’s get started! There you have it.

Software Review 52

Software Review Onboarding Technical Review Systems Review 52

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. But what makes B2B content good ? According to one study, it also costs over $50 billion annually due to wasted resources alone. Tough question. Interview them.

B2B 55

B2B Technical Advisors SaaS Payments Underperforming Technical Team 55

CustomerSuccessBox

JULY 2, 2019

Several studies have shown that successful customer onboarding is one of the most crucial pieces to make a customer renew their contracts in future. Though every company will have a different customer onboarding process as per their requirements but there are some basic things every B2B SaaS company should follow.

Onboarding 66

Onboarding B2B SaaS Scale 66

Blulogix

MARCH 15, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Achieving End-to-End Automation In the competitive arena of B2B subscription s , the quest for operational excellence is unending.

Payment Features 59

Payment Features Payment Services Subscription Payments 59

User Pilot

FEBRUARY 20, 2023

In SaaS, smooth user onboarding is essential to engage and activate users. But what are some good user onboarding examples that can explain this better? In this article, we’ll cover what user onboarding is, why it’s important for SaaS businesses, and how successful companies have implemented it. Just like Lemlist.

Onboarding 98

Onboarding Customer Lifetime Value User Experience Entertainment 98

FastSpring

DECEMBER 18, 2020

While we’ve been shopping for items like clothes or shoes online for years, another trend is now emerging—business-to-business (B2B) ecommerce. It’s easy to think of online sales as a marketplace where we buy items for ourselves, but more and more B2B and SaaS sales are now happening online. What is B2B Ecommerce?

Payment Methods 148

Payment Methods B2B Outsourcing Services Payment Services 148

User Pilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. Additionally, you'll see: Onboarding flow examples from top SaaS companies. How to track onboarding performance and improve.

Onboarding 52

Onboarding Engagement Trends Data 52

User Pilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. Additionally, you'll see: Onboarding flow examples from top SaaS companies. How to track onboarding performance and improve.

Onboarding 52

Onboarding Engagement Trends Data 52

User Pilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. Additionally, you'll see: Onboarding flow examples from top SaaS companies. How to track onboarding performance and improve.

Onboarding 52

Onboarding Engagement Trends Data 52

User Pilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. Additionally, you'll see: Onboarding flow examples from top SaaS companies. How to track onboarding performance and improve.

Onboarding 52

Onboarding Engagement Trends Data 52

User Pilot

SEPTEMBER 11, 2023

The ideal user onboarding process is centered around customer needs. This article holds your hand and shows you practical steps to deliver engaging onboarding experiences that drive growth. Additionally, you'll see: Onboarding flow examples from top SaaS companies. How to track onboarding performance and improve.

Onboarding 52

Onboarding Engagement Trends Data 52

User Pilot

NOVEMBER 13, 2023

Introduce personalized onboarding to guide and educate customers from the get-go. Welcome screens to collect data to be used in designing personalized onboarding. Set up onboarding checklists to make the process smoother for new users. You can help speed up the process with personalized onboarding.

B2B 105

B2B Sales Enablement Onboarding Retention 105

User Pilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? However, customer insights can help your teams understand all aspects of your B2B partners. However, customer insights can help your teams understand all aspects of your B2B partners. What are B2B customer insights?

B2B 98

B2B Underperforming Technical Team B2C Scale 98

SaaSOptics

MARCH 16, 2022

2022 B2B SaaS Trends [Webinar Recap]. There isn’t much that stays the same in the world of B2B SaaS. In a study of 250 B2B SaaS companies, sales-negotiated pricing (44% of companies) is still set to be the most popular pricing model when compared to both fixed pricing (34%) and variable pricing (24%).

Trends 98

Trends B2B Scale Payment Features 98

User Pilot

FEBRUARY 25, 2024

Looking for an effective new customer onboarding tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your new customer onboarding needs. Let’s get started!

Software Review 52

Software Review Technical Review Onboarding Systems Review 52

Totango

SEPTEMBER 7, 2021

B2B client engagement strategies can help you retain more customers if you know which best practices to follow. B2B engagement differs from B2C engagement in several important ways which require certain adjustments. Leveraging technology can help you implement the best practices you need to efficiently engage and retain B2B clients.

B2B 80

B2B Engagement Strategy B2C 80

Subscription Flow

NOVEMBER 28, 2023

A major issue that arises, especially in the B2B SaaS business model, is how to break into the upmarket market as startups develop into scaleups that are primarily focused on increasing their market capitalization. Unique Ways to Use the B2B SaaS Business Model to Leverage Your Business’s Revenue Growth 1.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

Totango

AUGUST 9, 2022

B2B customer segmentation gives you the power to customize your service and even personalize it for individual clients. This article will give you six best practices for optimizing your B2B customer segmentation. What Is B2B Customer Segmentation? Why Should You Use B2B Customer Segmentation?

B2B 99

B2B Social Media Market Research Customer Success 99

Totango

MARCH 4, 2022

B2B customer service is often confused with B2B customer success, but they are not the same. First, we’ll define what B2B customer service is and distinguish it from customer support in B2C industries. Then, we’ll consider how B2B customer service differs from customer success in a B2B context. App integrations.

B2B 91

B2B Customer Success Technical Review B2C 91

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. How to increase customer value during onboarding with Donna Weber. Let me go back to my six-stage onboarding framework.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

The Daily Egg

APRIL 6, 2023

Rocketlane is an early-stage B2B tech company focusing on customer onboarding and professional services automation (PSA). The company is already making waves. The post Rocketlane Review appeared first on The Daily Egg.

Technical Review 278

Technical Review B2B Onboarding 278

Inturact

APRIL 25, 2023

As a founder or product owner of a B2B SaaS product, you may think that copy and messaging are the most crucial aspects of user onboarding. While messaging is certainly essential, the user experience (UX) of onboarding is equally important.

Onboarding 52

Onboarding User Experience B2B SaaS 52

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses. Providing onboarding guidance via in-app messages, emails, and tutorials.

B2B 82

B2B Scale SaaS Sales Enablement 82

User Pilot

JANUARY 27, 2023

So why not look at our 15 B2B SaaS free trial best practices that will help you boost your conversion rates? Personalize minimum viable onboarding and product experience for each user segment based on the objectives. They must complete onboarding tasks. Source: State of SaaS Onboarding 2022 Report. Benefit from it!

SaaS Payments 98

SaaS Payments B2B SaaS Payment Solutions 98

Chart Mogul

FEBRUARY 11, 2020

Customer Onboarding' is an umbrella term that's often used to describe the entire process that users go through when they start their journey as a customer of your product or service. The onboarding experience can define the ongoing relationship your customer has with the product. This is where customer onboarding comes into play.

Onboarding 132

Onboarding SaaS Technical Review Churn 132

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? We’ll walk you through what customer relationship management B2B software is, what its benefits are, and a list of the top CRM companies, including the outstanding features and best uses for each. Use this guide to help you find the best B2B CRM for your business.

Payment Methods 79

Payment Methods B2B Payment Solutions Payments 79

User Pilot

JANUARY 17, 2023

Create personalized onboarding flows — use welcome surveys to collect user data to help with proper segmentation and personalization. feature activation after following the onboarding steps). Create personalized onboarding flows. Segmenting customers for more personalized onboarding. Train your customer service agents.

B2B 98

B2B User Experience Onboarding Customer Lifetime Value 98