FastSpring

JANUARY 23, 2025

Podcast Full Interview: Audio Listen online or find it on more podcast services. So it’s a marketplace, it’s a platform. And the biggest difference between the two of those statements is one, low value to sort of medium and high value, and then two, the actual service layer built into the technology underneath the hood.

Scale 118

Scale Entrepreneurship Scaling Underperforming Technical Team 118

User Pilot

MAY 27, 2025

For example, say a user opens your app, skips the onboarding tutorial , and heads straight to the dashboard. Because now, you can: Improve onboarding by identifying friction points. Such as signing up, completing onboarding, using a core feature for the first time, or upgrading a plan. What features drive repeat usage ?

Mobile 96

Mobile Retention Payment Features Onboarding 96

Point Nine Land

APRIL 9, 2021

What does it take to raise capital, in B2B marketplaces, in 2021? Over the last few years, we’ve published a number of SaaS funding napkins as well as marketplace napkins. This year, we’re shaking things up with our first ever B2B marketplace napkin! What does it take to raise capital, in B2B marketplaces, in 2021?

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

OpenView Labs

DECEMBER 15, 2020

Now—a happy consequence—cloud marketplaces are on a similar trajectory of growth and have opened up a powerful go-to-market channel for sellers that you probably haven’t heard of yet. Not to mention 73% of B2B buyers prefer the convenience of digital buying through ecommerce, web direct or marketplaces (more on that later). .

Marketplace as a Service 64

Marketplace as a Service Scale Cloud VP of Engineering 64

Intercom, Inc.

MAY 10, 2018

Switching to a different service is something that takes a lot of effort. With B2B, bottoms-up SaaS companies, even Intercom, there is a lot of viral spread because so many people are busy collaborating with each other. I saw both sides of the marketplace, which was a lot of fun. You joined on the supply side, correct?

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

Intercom, Inc.

OCTOBER 16, 2019

“Think of pricing along a continuum with self-service pricing at one end and enterprise at the other” As you scale and evolve your business, there are a few key questions to ask as you determine your pricing strategy: Do you anchor off competitors (if any exist) or substitutes? Entry level application (<$5,000 p.a.).

Business Model 195

Business Model Scale Pricing Payment Methods 195

Neil Patel

MARCH 2, 2021

Over 41 percent of businesses use review websites before purchasing software—so reviews matter for B2B work, too. The more (positive) reviews and testimonials you have, the more likely prospective customers are to put their faith and money in your services. B2C” businesses sell goods and services directly to consumers.

Software Review 136

Software Review Technical Review Scale Merchant Services 136

User Pilot

MAY 27, 2025

A PM who did B2B work most of his/her career. OpenAI: B2B Growth, Lifecycle As part of the Growth team, you’ll be at the forefront of bringing OpenAI’s technology to the world. Candidates without experience in user onboarding, retention strategies, or customer engagement improvements. A risk-averse Product Manager.

Management 52

Management Underperforming Technical Team Scale B2C 52

User Pilot

OCTOBER 26, 2021

What difference does it make if your product is B2B or B2C? We take a look at the North Star Metrics used by Miro, Amplitude, Airtable, Dropbox, and Jira on the B2B side, and Facebook, YouTube, Netflix, Spotify, and Instagram for B2C – and consider the differences between them. B2B North Star Metric example.

B2C 98

B2C Metrics B2B Retention 98

Sales Hacker

SEPTEMBER 2, 2020

In this article we’ll review the four main sales motions B2B SaaS teams use: Field sales ( outside sales ). And to facilitate that their website shows some of the services they provide with a vague “get in touch” option and no pricing listed. Companies operating in well-digitized industries (media, IT, finance, professional services).

Scale 130

Scale Outsourcing Services Sales Technical Review 130

How To Buy Saas

FEBRUARY 25, 2025

This Software-as-a-Service (SaaS) approach revolutionized the industry, making powerful CRM tools accessible without on-premise installs. Over the past two decades, Salesforce has evolved from a sales CRM into a comprehensive platform spanning sales, service, marketing, e-commerce, and app development. Open APIs for custom integration.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Neil Patel

APRIL 9, 2021

The industry insights section provides you with data on certain industries, such as healthcare and financial services. Investing in workforce development and onboarding is an expensive process. LinkedIn has always been a powerful B2B platform, but a lot of businesses aren’t using it to its full potential. Conclusion.

Scale 135

Scale Social Media Advertising Marketplace as a Service 135

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. But once they’re happy with a service, they can help build trust with new customers as well.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

SaaStr

JULY 11, 2019

I invest across consumer, B2B SaaS companies, and then also dev tools and infrastructure companies as well. It may seem like a simple decision, but there is a lot of complexity in a two-sided marketplace where people are expecting to get paid. The marketplace was doing well. Investors were not as onboard in the beginning.

Scale 133

Scale Marketplace as a Service Sales Recruiting Scaling 133

Casey Accidental

OCTOBER 24, 2022

Eventbrite was historically a 50% sales and 50% self-service business. So, as we decided to take a bet on building an intuitive, self-service experience instead of masking user experience issues with human support, we really had to confront Belsky’s product lifecycle for the first time. Sounds expensive. Sending emails in Mailchimp.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

Intercom, Inc.

OCTOBER 27, 2022

Whether it’s customer onboarding or just gathering information for an event, we’re often trapped in endless follow-ups and back-and-forth emails until we finally get the assets and can move on with other, more meaningful tasks. The man behind B2B Rocks. organized by 500 Startups about B2B companies. ” Liam: Never again.

Technical Review 118

Technical Review Software Review Development Team Review Systems Review 118

Sales Hacker

APRIL 6, 2022

Sales teams often struggle with configuration of price quotes when dealing with complex products or services or large product catalogs. If you’re selling a limited number of products or services, or have an extremely simple pricing model, a CPQ system may be beyond your needs. 5 benefits of CPQ software. Faster time to revenue.

Scale 107

Scale Software Review Marketplace as a Service Outsourced Development 107

FastSpring

DECEMBER 12, 2022

Traditionally, payment gateways and payment processors were offered as two separate services and you would have different providers for each service: Payment gateways quickly and securely transfer the payment details from the checkout software to the payment processor. Global tax and financial services. B2B quote builder.

Payment Services 148

Payment Services Merchant Services Payment Methods Payment Solutions 148

User Pilot

APRIL 24, 2025

HubSpot: Group Product Manager, Growth Onboarding The HubSpot Product team is passionate about building tools that help small and medium-sized businesses market, sell, serve their customers, and ultimately grow better. As the leader of the Growth Onboarding Group, you will define the future of product-led, AI-powered onboarding at HubSpot.

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

User Pilot

JUNE 2, 2024

Appcues : Improves product adoption with onboarding experiences and event tracking. Best tools for user onboarding : Userpilot. Provides interactive onboarding experiences and in-app communication. Affordable for small businesses with strong onboarding features. Self-service customer support. Userguiding.

Software Review 105

Software Review Technical Review Systems Review AI Search 105

Intercom, Inc.

JANUARY 10, 2019

That’s why we’re redesigning our onboarding process from the ground up , with the aim of personalizing the experience for every single Intercom customer. You’ve a multi-sided marketplace of users and builders and you need to get all the incentives right for everybody for it to work. Des: They have, what, 800 million users?

Scale 143

Scale Banking Technical Review Systems Review 143

OpenView Labs

MAY 12, 2020

loyal customers, how the company differentiates its brand in the marketplace, and why they founded a thriving user community. Small businesses or teams who adopt it self-service. Getting to a high level of specificity in their key content—like onboarding emails—enables them to connect effectively with prospects and users.

Underperforming Technical Team 98

Underperforming Technical Team Marketing Scale B2C 98

User Pilot

AUGUST 31, 2023

Examples of products that depend on the network effects for growth are social media sites like Facebook, messaging apps like WhatsApp, lift-sharing platforms like Uber, or marketplaces like eBay. When there are more sellers, the platform is more valuable for buyers, and when more buyers use the service, it attracts more sellers.

Social Media 105

Social Media Customer Lifetime Value SaaS Marketplace as a Service 105

User Pilot

APRIL 10, 2023

Personalized onboarding experiences reduce the time to value by educating users on how to use your product effectively. By running in-app surveys, you can get a better understanding of how well your onboarding works, the most valuable features, and how satisfied users are with the free plan. What makes a successful freemium product?

Strategy 97

Strategy SaaS Onboarding Marketplace as a Service 97

SaaSOptics

APRIL 7, 2022

Product-led growth is much more than a growth hack, pricing strategy, or industry buzzword—It’s an organizational framework used by B2B SaaS companies to answer one simple question: “How can we get our product to sell itself?” A product-led model naturally invites many different users to try out your product/service.

Business Model 74

Business Model Payment Features Business SaaS 74

yoursales

JANUARY 28, 2022

Sales Stack 2022 Sales Tools for Professional B2B Sales SALES STACK 2022: Sales Tools for. With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. In B2B sales we'll be using call recording, call transcriptions, call analytics and call scoring. Professional Sales SALES STACK.

Scale 113

Scale Payment Methods Payment Solutions Sales Recruiting 113

Chargify

MARCH 6, 2018

UK online education company EdPlace has emerged as a “parent champion,” providing online tutorial services designed to help parents support their children in their education (specifically Math, English, and Science) at an affordable price. Whether utilizing the B2C or B2B product, the students’ experience is consistent across both products.

B2C 40

B2C Merchant Services B2B Payment Methods 40

Blulogix

FEBRUARY 16, 2024

From onboarding and activation to renewal and upselling, each phase presents unique opportunities and challenges. Streamlined Onboarding: The first step in a customer’s lifecycle, effective onboarding, sets the tone for the entire relationship.

Payments 52

Payments Payment Services Revenue Payment Facilitation 52

Blulogix

FEBRUARY 19, 2024

This blog post delves into advanced strategies that can help subscription services foster deeper connections with their customers, thereby improving retention rates and fostering brand loyalty. Tailor experiences, from onboarding to customer service, ensuring each subscriber feels uniquely valued.

Retention 52

Retention Engagement Strategy Marketplace as a Service 52

Chargify

OCTOBER 22, 2020

As B2B SaaS leaders know, your CRM is the lifeline between you and your customers, prospects, and future. As an effective CRM solution, it has improvised the sales operation of enterprises and offers innovative products and services to satisfy their customers’ needs. Sounds impossible if you ask us. Increase Customer Delight.

Payment Features 56

Payment Features Marketplace as a Service B2B Forecasting 56

yoursales

DECEMBER 19, 2022

Sales Stack 2023 Sales Tools for Professional B2B Sales SALES STACK 2023: Sales Tools for. Which problems are the most pressing for your and your B2B sales team? Which B2B sales technology trends will deliver on their promise and help you make it to and beyond your goals? Being a B2B buyer isn't easy. 2022: Sales Tools.

Scale 88

Scale Sales Recruiting Sales Outsourced Development 88

Sales Hacker

JUNE 7, 2021

For example, a minimum number of maintenance technicians would be critical if you sell a field service app. When you onboard new salespeople or bring new products to market, you need to equip people with a solid understanding of the customer business activities and workflows served by your company’s solutions. Use cases you address.

Sales Recruiting 120

Sales Recruiting Payment Services Payment Methods Sales 120

User Pilot

FEBRUARY 24, 2025

Experience building 0-1 products, platform/ecosystem products, or marketplaces. As one of the newest entrants in the Connected TV advertising space thats rapidly growing, they seek to build unique value propositions that differentiate Netflix from other ad-supported streaming services. B2B Product Managers with no B2C experience.

Technical Advisors 52

Technical Advisors Data Management Scale 52

CustomerSuccessBox

JUNE 20, 2022

With the right customer success software in place, you’ll be able to automate your onboarding and customer journeys, optimize product adoption, instantly check on the health of your customers, and accurately track and report on the metrics that align with your company’s goals. Improve user onboarding. Early-stage SaaS.

Artificial Intelligence 52

Artificial Intelligence Customer Success Software Payment Features 52

User Pilot

MAY 21, 2024

SaaS companies can reduce churn by enhancing customer onboarding , fostering engagement, responding to feedback, and leveraging data analysis for continuous improvement and proactive customer retention strategies. Customer churn in SaaS is the rate at which customers stop using a service within a set timeframe.

Churn 52

Churn Retention Software Review Metrics 52

Valuize Consulting

SEPTEMBER 30, 2024

While the core product addresses the fundamental need and the actual product provides the tangible goods or services, it’s the augmented product that often sets a brand apart. It’s the essence of what the product or service deliversbeyond the physical item itself.

Customer Success 52

Customer Success Strategy Azure Technical Review 52

Valuize Consulting

SEPTEMBER 30, 2024

While the core product addresses the fundamental need and the actual product provides the tangible goods or services, it’s the augmented product that often sets a brand apart. It’s the essence of what the product or service delivers—beyond the physical item itself.

Customer Success 52

Customer Success Strategy Azure Technical Review 52