OpenView Labs

JANUARY 13, 2022

It requires rethinking everything from billing and revenue forecasting, to the role of Account Executives, to how to drive a customer success mindset across the entire organization. Plus companies face significant change management hurdles if they choose to migrate their legacy subscription customers onto a new pricing model. .

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

Intercom, Inc.

FEBRUARY 6, 2020

. “The shift from serving just consumers to serving consumers and companies is a massive one” For Udemy, investing in a B2B arm seemed too obvious, and too good, an opportunity to ignore. Today Udemy for Business boasts 80% of the Fortune 100 – the top 100 largest US companies by revenue – as customers.

Marketplace as a Service 243

Marketplace as a Service Scale Sales Recruiting Business 243

Neil Patel

FEBRUARY 4, 2021

NP Digital is a performance marketing agency built by marketers, and our global offices allow us to deliver our specialized services to clients worldwide. Below, we’ll explain how each of our agencies works, the services they provide, and what to expect from each of them in the future. NP Digital Marketing Services.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

OpenView Labs

NOVEMBER 30, 2021

The ‘haves’, defined by growing quickly out of the gate and then maintaining 50% or faster revenue growth at significant scale, have seen their valuations skyrocket over the years. Pro-tip: churn isn’t just a customer success problem; it’s a business-wide responsibility that requires contributions from each function. .

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

Totango

JUNE 9, 2020

The COVID-19 pandemic may have radically altered the marketplace around us, but the fundamentals of customer renewal strategies remain the same. Customers have always based their renewal decisions on emotional connections, financial realities, and the amount of trust they have that a service can deliver sustained value.

Strategy 62

Strategy Marketplace as a Service Software Review Construction 62

Sales Hacker

SEPTEMBER 20, 2022

The transition from a non-tech industry to the B2B tech industry [17:30]. The first and only engagement and intelligence platform built by revenue innovators for revenue innovators. We’re a B2B company. That’s differentiated us in the marketplace. My next position was of service or a beverage director.

Technical Review 54

Technical Review Sales Hiring Scale Marketplace as a Service 54

SaaSOptics

MAY 19, 2022

Customer Acquisition is the process of acquiring new customers in a business. Not only is it one of the main drivers of revenue growth for early-stage companies, but it’s a primary goal for SaaS businesses across market stages. More customers = more revenue. How to Develop a Customer Acquisition Strategy.

Acquisition 59

Acquisition Scale Strategy Software Review 59

SmartKarrot

APRIL 9, 2021

Role: Director of Customer Success Location: Columbia, MD, US Organization: Authority Brands As a Director of Customer Success, you will measure and manage customer success, engagement, and support. Works closely with and coordinates with the B2B Ecomm team.

Customer Success 10

Customer Success Sales Recruiting Marketplace as a Service Consulting 10

SmartKarrot

APRIL 21, 2023

As businesses strive to make data-driven decisions, self-service business intelligence (BI) reporting and analytics are becoming increasingly popular. By providing easy-to-use tools for data visualization, exploration, and reporting, self-service BI can save time and improve decision-making.

Marketplace as a Service 16

Marketplace as a Service Business Mobile Data Analysis 16

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. Godard Abel | Co-Founder and CEO @ G2.

Software Review 180

Software Review Scale Technical Review SaaS 180

User Pilot

AUGUST 30, 2023

This includes product managers , marketing managers , customer success managers , and anyone else who wants to learn how to attract more users, improve the user experience, and increase product adoption. Join Krisztof Szyszkiewicz’s session and learn how to: Structure your product in a way that maximizes revenue for your company.

Scale 99

Scale AI Growth Hacking Innovation 99

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. Join CEO Romain Lapeyre as he walks you through how to close your first 1000 customers based solely on data. B2B marketing, yes.

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

SaaStr

JANUARY 28, 2020

Aaron Ross | CEO @ Predictable Revenue. And so, she can, and Anthony just finished up basically going from the first sales hire at Gainsight at almost 100 million in revenue and has just retired. Obviously, marketing and investments are expensive and we know the cost to keep a customer is obviously a lot less. We were wrong.

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

Sales Hacker

JUNE 7, 2021

Guidance shouldn’t just be around high-level attributes for the prospect like revenues or number of offices but should get into factors that are specific for your proposition. For example, a minimum number of maintenance technicians would be critical if you sell a field service app. Professional services/customer success.

Sales Recruiting 107

Sales Recruiting Payment Services Payment Methods Sales 107

SmartKarrot

JUNE 15, 2020

The software marketplace is always in flux, with newer customer success solution just a click away. This means customers no longer have to be bound to one organisation, and even if they have a long-term contract, they don’t necessarily have to use your products or recommend them. CRM’s limitations .

Customer Success 10

Customer Success Scale Management Marketplace as a Service 10

Totango

APRIL 14, 2020

The digital transformation of business has finally given enterprises the power to deliver on the potential of B2B customer segmentation. Organizations need to segment customers based on how world events such as COVID-19 affect them. Here are 6 B2B customer segmentation best practices to help make that happen: Stay Goal-Focused.

B2B 71

B2B Scale Marketplace as a Service Sales Hiring 71

SaaStr

JUNE 10, 2021

So the whole world of software as a service and cloud has just exploded and will continue to grow enormously. And if we look at the specifics of the word SaaS, software as a service. Software is just one thing of all the value you need to deliver to a customer. And service many times means it’s human beings doing it.

Outsourcing Services 140

Outsourcing Services Marketplace as a Service Outsourced Development Scale 140

Totango

FEBRUARY 21, 2020

As the digitization of the marketplace reaches near-saturation, organizations will compete for customers based on value derived—and this will be driven by customer success. Customer success and retention have therefore become critical to achieving maximum customer lifetime value.

Customer Success 83

Customer Success Trends Scale Customer Lifetime Value 83

SmartKarrot

SEPTEMBER 1, 2022

But as more business companies choose the SaaS (Software as a Service) path, now is a fantastic time to enter this industry. . In this write-up, I will first explain what makes enterprise clients different and then take you through the all-important enterprise sales terminology that every B2B SaaS company should know. contact-form-7].

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

yoursales

JANUARY 28, 2022

Sales Stack 2022 Sales Tools for Professional B2B Sales SALES STACK 2022: Sales Tools for. With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Drive Revenue. In B2B sales we'll be using call recording, call transcriptions, call analytics and call scoring. Professional.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SmartKarrot

NOVEMBER 19, 2021

These VoiceBots can be activated to provide 24/7 services, and many businesses are already using them. Businesses have started and are gradually improving using AI voice to improve their business functionality and customer experience. AI voice is not only being used to improve customer support services.

Artificial Intelligence 10

Artificial Intelligence Technical Review AI Search Software Review 10

Sales Hacker

APRIL 6, 2022

Sales teams often struggle with configuration of price quotes when dealing with complex products or services or large product catalogs. This leads to discounts being given too generously or too soon, reducing sales margins, and making it more difficult to hit revenue targets.

Scale 93

Scale Software Review Marketplace as a Service Outsourced Development 93

SaaStr

SEPTEMBER 24, 2021

Jessica Weimer Vice President, Global Revenue Marketing @ Podium. Christa Diaz, Senior Director, Customer Success @ Hired. Maya Colato VP of Customer Experience @ Mapistry. Tolithia Kornweibel, Chief Revenue Officer @ Gusto. Kurt Muehmel, Chief Customer Officer @ Dataiku. Amy Appleyard, VP Sales @ VMWare.

VP of Engineering 271

VP of Engineering Technical Cofounder CTO Coach CTO Hire 271

Chart Mogul

SEPTEMBER 15, 2023

No Wait, of Course That Is the Single Most Important SaaS Metric by Jason Cohen, A Smart Bear The purpose of a metric is to be a tool in service of your goals, timeline, size, circumstance, even philosophy, not as a master you are thoughtlessly obligated to obey.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Sales Hacker

MARCH 2, 2020

B2B Is Really P2P. Predictable Revenue. The Challenger Customer. You don’t have to be subservient, forfeit your self-respect, or fake enthusiasm about your product or service. Based on an in-depth analysis of more than 700 B2B purchases amounting to $3.1 Strategy and Process. Hacking Sales. Eat Their Lunch.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaSOptics

APRIL 7, 2022

Product-led growth is much more than a growth hack, pricing strategy, or industry buzzword—It’s an organizational framework used by B2B SaaS companies to answer one simple question: “How can we get our product to sell itself?” Does this mean that sales, marketing, and customer success are forced to hang out on the sidelines?

Business Model 74

Business Model Payment Features Business SaaS 74

SaaStr

FEBRUARY 18, 2020

Anthony : Well, last time we were on a stage together, we were filming B2B Creatives, which thank you so much for being a part of that. I learned so much from you, from, we talked about category creation, why brand matters in B2B. But you’ve really focused in the area of customer success. FULL TRANSCRIPT BELOW.

Scale 212

Scale Sales Recruiting Sales Hiring Underperforming Technical Team 212

Sales Hacker

SEPTEMBER 2, 2020

The best sales teams don’t just sell — they keep customers happy and drive serious upsell, cross-sell, and expansion revenue. They do this by first identifying and focusing on the sales motions that are best for their product, team, and customer. Inside sales. Low-touch sales. No-touch sales. No-touch sales. ACV and $17M ARR.

Scale 108

Scale Outsourcing Services Sales Technical Review 108

Sales Hacker

OCTOBER 7, 2021

Lori speaks, writes, coaches and trains company leaders on ways to find, recruit, retain, and promote more women in sales and helps women become part of the best profession – B2B sales. The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Chargify

OCTOBER 22, 2020

Can you imagine running your recurring revenue business without any CRM in place? As B2B SaaS leaders know, your CRM is the lifeline between you and your customers, prospects, and future. Increase Customer Delight. In most instances, these surveys provide insight into what more your customers want from you.

Payment Features 56

Payment Features B2B Marketplace as a Service Forecasting 56

SmartKarrot

APRIL 23, 2020

Customer Success vs Customer Experience: The Difference Between the Journey and the Destination : Customer experience concentrates on touchpoints, while customer success focuses on the end game. It spans the entire customer journey, from product development and adoption to customer retention and growth.

Customer Success 10

Customer Success Marketplace as a Service Travel B2C 10

Sales Hacker

JANUARY 12, 2021

Sam Jacobs: This week on the show, we had a great conversation with Mark Levinson, the global vice president of revenue operations for Bazaarvoice. We talk about the rise of the CRO role, the integration of revenue operations, and of course, how to drive productivity. The first one is Revenue Grid. Remote work?

Technical Review 59

Technical Review VP of Engineering Sales Hiring Scale 59

SaaStr

MAY 3, 2019

Episode 229: Manny Medina is the Founder & CEO @ Outreach, the market leading sales engagement platform that turns your team into a revenue-driving machine. CEOs everywhere are seeking to innovate, but 81% say their teams are not equipped to meet the challenges needed to compete in today’s marketplace.

VP of Engineering 149

VP of Engineering Sales Hiring Technical Review Development Team Review 149

Chargify

AUGUST 17, 2017

Lemkin reviewed a number of SaaS companies that experienced growth stalls somewhere in the $20M – $40M ARR (Annual Recurring Revenue) and found a pattern: “The ones that stall out at $20m ARR, or thereafter? Enterprise customers have higher Average Revenue Per User (ARPU) and Lifetime Value (LTV). They all have low NPS.”.

Scale 53

Scale Sales Hiring SaaS Artificial Intelligence 53

SmartKarrot

AUGUST 12, 2022

Lack of dedicated customer service for dispute resolution. Considering the difficulties, restaurants were compelled to opt for services from 3rd party applications to deliver food to the customers. 80% of customers in the US blame restaurants for faulty food delivery experiences.

Payment Solutions 10

Payment Solutions SaaS Payments Technical Review Payment Methods 10

SmartKarrot

AUGUST 5, 2021

In recent years, Product Operations roles have evolved to include: Operations, Technical Ownership, Product Strategy, Project Management, Customer Success , and Professional Services. Products can be software, hardware, or even services. An organization’s success depends on its product operations.

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

SaaStr

MARCH 17, 2020

They announced a new “Hired Flex” option with a flexible monthly and pay-per-hire rate, a “Self Service” signup for startups to get immediate access to Hired’s marketplace, and announced that “Hired Assessments” will now be a part of every package to democratize opportunity through skills-based hiring. Predictable Revenue.

Sales Hiring 191

Sales Hiring Scale Payment Features Marketplace as a Service 191