ChurnZero

APRIL 7, 2021

Here’s some reasons why B2B software companies should put a dedicated effort into getting customers to provide their feedback via review sites. Hint: they help generate revenue.). Having customer reviews for your prospective customers to read will help you come across as a more trusted brand. ChurnZero on Capterra.

Technical Review 81

Technical Review Software Review Customer Success Marketplace as a Service 81

CustomerSuccessBox

MARCH 14, 2022

According to a research study done by Mordor Intelligence, the compound annual growth rate estimated for the global customer success management market, let alone in the timeframe of 5 years (2021-2026) is estimated to be 25.02%. Thus it’s safe to conclude that the customer success industry is a powerful play for a career plan.

Customer Success 52

Customer Success Marketplace as a Service Interviewing Mobile 52

SaaStr

AUGUST 29, 2022

10.000 SaaS CEOs, Founders, Revenue Leaders, and VCs will join us for 3 days of tactical content, networking, and epic evening events when the Cloud comes to San Mateo. Scaling Revenue in 2022: What’s the Same and What’s Different? If you haven’t already, sign up here for tickets before we sell out.

Scale 236

Scale Sales Hiring Marketplace as a Service B2B 236

Totango

AUGUST 23, 2017

Customer Success Summit is the industry-leading conference on customer success because it brings together experienced customer success professionals and industry thought-leaders, as well as research institutes for industry benchmarking. The answer is surprisingly prescriptive: Embrace “as a service” offers.

Customer Success 64

Customer Success Marketplace as a Service Scale Benchmarks 64

Blulogix

FEBRUARY 19, 2024

With the cost of acquiring new customers significantly higher than retaining existing ones, businesses are increasingly focusing on innovative strategies to enhance customer experiences and reduce churn. Both require a proactive, data-driven approach, personalized experiences, and an unwavering commitment to customer satisfaction.

Retention 52

Retention Engagement Strategy AI Search 52

Valuize Consulting

MARCH 24, 2022

As the Customer Success domain has exploded and earned a seat at the table, the concept of customer value has become ubiquitous in the B2B technology industry. Every C-Suite leader understands, or is asking about, how to optimize creating, delivering and defining customer value across the customer journey.

Revenue 52

Revenue Scale Marketplace as a Service Customer Success 52

ChurnZero

FEBRUARY 1, 2019

At ChurnZero, our mission is to be the best Customer Success platform out there – and Customer Success teams sit at the heart of this goal. Since the field of Customer Success is still maturing, we feel it’s key to learn from others in the industry. Amanda Berger, Chief Customer Officer, Lucidworks.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. ’s premier technology companies and an employer of choice, growing revenue over 100% annually for the last three years.

Marketplace as a Service 98

Marketplace as a Service Technical Review Headcount Software Review 98

SmartKarrot

AUGUST 29, 2022

Role: Senior Customer Success Manager Location: Boston, MA, US Organization: LeanIX As a Senior Customer Success Manager, you will be responsible for the retention of customer accounts by ensuring continuous communication and relentless support and guidance. Execute consulting projects with customers.

Customer Success 19

Customer Success Sales Hiring Marketplace as a Service Government 19

OpenView Labs

JANUARY 13, 2022

It requires rethinking everything from billing and revenue forecasting, to the role of Account Executives, to how to drive a customer success mindset across the entire organization. Plus companies face significant change management hurdles if they choose to migrate their legacy subscription customers onto a new pricing model. .

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

SaaStr

NOVEMBER 6, 2019

According to Harvard Business Review , companies that were instrumental in creating their categories accounted for 53 percent of incremental revenue growth and 74 percent of incremental market capitalization growth. Customers Are Initially Interested in Education, Not Your Product. How do I prove the value of CATEGORY X on revenue?

Scale 108

Scale Sales Recruiting Marketplace as a Service Forecasting 108

SaaStr

JANUARY 28, 2019

You don’t need us to tell you this is mainstream—even Jack Dorsey, co-founder, and CEO of Twitter and Square is investing in customer success: Hello St. Louis Square Customer Success team! So are you invested in your customers? If you’re in the SaaS industry, chances are you’ve heard of customer success.

Scale 107

Scale Marketplace as a Service Customer Success Scaling 107

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. Customers are looking more and more to their peers before considering a purchase.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

SmartKarrot

SEPTEMBER 23, 2021

Role: Director Client Success Location: Leawood, KS, US Organization: C2FO As a Director of Client Success, you will hire, mentor, develop, and direct Client Success Managers (CSM) to perform their daily duties. Build long-term, trusted relationships with key decision-makers across your portfolio of customers.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Marketplace as a Service 19

User Pilot

OCTOBER 26, 2023

TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Iterate on your pricing strategy to make the product competitive while generating enough revenue to support its growth. These are the main questions that the article explores.

Acquisition 103

Acquisition Scale Onboarding Marketplace as a Service 103

OPEXEngine

FEBRUARY 22, 2022

In this article, one in a series of three covering each of these SaaS customer categories, we will focus exclusively on Small/Mid-Market SaaS companies. Small and Mid-Market (SMM) SaaS Companies serve customers with annual revenues of $1 million to $1 billion and with a typical employee base of 100 to 1,000. Direct Sales.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Sales Hacker

MARCH 7, 2022

In a recent Revenue Innovators episode , we chatted with Frank about why sales poses such a challenge for academics; the challenges revenue leaders face in a world where continuous change is the norm, and how those challenges have shifted in the past decade. Success in sales leadership looks a bit different.

Technical Review 83

Technical Review Sales Marketplace as a Service Banking 83

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. ’s premier technology companies and an employer of choice, growing revenue over 100% annually for the last three years.

Marketplace as a Service 52

Marketplace as a Service Technical Review Headcount Software Review 52

OPEXEngine

OCTOBER 5, 2021

But while software’s success in the marketplace has lifted the valuations of software companies, our analysis suggests that some firms may still be undervalued. In more mature software companies, we see oversized returns for companies that are moving to software-as-a-service subscription models (see Figure 1). Sticky after all.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

Intercom, Inc.

APRIL 18, 2019

They didn’t know it at the time, but they had also created an entire business category: an on demand, short-term rental marketplace, which has shot the value of their business north of $38 billion. Over the past four years, the number of Customer Success Managers (CSMs) in the industry has increased 400%.

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

SmartKarrot

NOVEMBER 8, 2023

In the ever-evolving landscape of the business world, customer success has become an essential component for sustainable growth of business and long-term prosperity. Today, we will dive into the Top 7 Must-Have Customer Success Playbooks , which are indispensable for business growth.

Customer Success 10

Customer Success Marketplace as a Service Churn Onboarding 10

CloudGeometry

MARCH 22, 2022

The recurring revenue user model of SaaS demands deep and broad attention at every step, as it empowers you to provide continued feedback on what you are selling them. The intensity of competition in the SaaS marketplace puts a premium on new, stable, and reliable features.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

Intercom, Inc.

FEBRUARY 6, 2020

Seeing a real demand for business courses in their consumer marketplace, the team identified an opening in the market to disrupt corporate training and hypothesized that employers would be more than willing to pay. Today Udemy for Business boasts 80% of the Fortune 100 – the top 100 largest US companies by revenue – as customers.

Marketplace as a Service 243

Marketplace as a Service Scale Sales Recruiting Business 243

Neil Patel

FEBRUARY 4, 2021

NP Digital is a performance marketing agency built by marketers, and our global offices allow us to deliver our specialized services to clients worldwide. Below, we’ll explain how each of our agencies works, the services they provide, and what to expect from each of them in the future. NP Digital Marketing Services.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

SmartKarrot

DECEMBER 8, 2020

Role: Vice President of Customer Success Location: Remote , Chicago, Illinois, US Organization: Storm2 As a Vice President of Customer Success, you will hire, coach, and lead their customer success organization. Serve as the Voice of the Customer in cross-functional teams and senior leadership discussions.

Customer Success 10

Customer Success Sales Hiring Marketplace as a Service Consulting 10

Sales Hacker

APRIL 16, 2018

On this episode of the Sales Hacker podcast, we talk with Jess Hun t , Head of Global Marketing, Sales & Strategy for Axiom about creating a revenue model. Why your CFO shouldn’t own the revenue model. Real world advice on how to successfully grow your company’s revenue. Why training is crucial to successful enablement.

VP of Engineering 67

VP of Engineering Revenue Scale Sales Recruiting 67

OpenView Labs

NOVEMBER 30, 2021

The ‘haves’, defined by growing quickly out of the gate and then maintaining 50% or faster revenue growth at significant scale, have seen their valuations skyrocket over the years. Pro-tip: churn isn’t just a customer success problem; it’s a business-wide responsibility that requires contributions from each function. .

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

SmartKarrot

APRIL 21, 2023

As businesses strive to make data-driven decisions, self-service business intelligence (BI) reporting and analytics are becoming increasingly popular. By providing easy-to-use tools for data visualization, exploration, and reporting, self-service BI can save time and improve decision-making.

Marketplace as a Service 16

Marketplace as a Service Business Mobile Data Analysis 16

FastSpring

DECEMBER 19, 2019

What is most exciting to me about this milestone is that it enables us to reinvest in innovation to further our customers’ success. This will undoubtedly lead to further growth and success for our customers. Earned Awards for Our Product and Customer Success Team. We Evolved Our Brand.

Technical Review 63

Technical Review Software Review Marketplace as a Service Innovation 63

SmartKarrot

AUGUST 13, 2021

Role: Director of Customer Success Location: Remote, United Kingdom Organization: Founder and Lightning As a Director of Customer Success, you will be the main point of contact for commercial negotiations and escalation point for client issues. Become a trusted advisor and advocate for customers’ executive sponsor(s).

Customer Success 10

Customer Success Scale Consulting Marketplace as a Service 10

SmartKarrot

MAY 13, 2021

Role: Director, Customer Success Location: New York, NY, US Organization: LeagueApps As a Director of Customer Success, you will own and deliver on key activation, churn and retention/growth metrics for your portfolio of customers. Lead and scale a team of high-performing Customer Success Managers.

Customer Success 10

Customer Success Technical Review Marketplace as a Service Scale 10

SmartKarrot

NOVEMBER 25, 2020

Director, Customer Success Location: Denver, Colorado, United States Organization: Convercent As a Sr. Director of Customer Success, you will be responsible for developing the Customer Success Management team and associated practices to exceed revenue objectives from the customer base.

Customer Success 10

Customer Success Scale Marketplace as a Service Enterprise 10

SmartKarrot

APRIL 9, 2021

Role: Director of Customer Success Location: Columbia, MD, US Organization: Authority Brands As a Director of Customer Success, you will measure and manage customer success, engagement, and support. Staff and manage a 24×7 service desk providing level 1-2 support for Canopy customers.

Customer Success 10

Customer Success Sales Recruiting Marketplace as a Service Consulting 10

Totango

MARCH 20, 2019

At the Oracle Modern Customer Experience event in Las Vegas, Oracle announced its new CX Partner Ecosystem of which we are a participating member. The future is here: as more and more enterprises move to recurring revenue business models, customer centricity must be at the heart of their growth strategy.

Enterprise 53

Enterprise Marketplace as a Service Scale Innovation 53

Totango

JUNE 9, 2020

The COVID-19 pandemic may have radically altered the marketplace around us, but the fundamentals of customer renewal strategies remain the same. Customers have always based their renewal decisions on emotional connections, financial realities, and the amount of trust they have that a service can deliver sustained value.

Strategy 62

Strategy Marketplace as a Service Software Review Construction 62

Totango

SEPTEMBER 17, 2019

Customer data must be actionable or else it is just a heavy collection of wasted opportunities. The best way to do this is by using a customer data platform (CDP). A CDP works like a living set of customer success instructions. What is a Customer Data Platform? Customer Data Platform Benefits.

Data 64

Data Marketplace as a Service Metrics Customer Success 64

SmartKarrot

APRIL 23, 2020

Role: Customer Success Manager Location: Hammersmith, United Kingdom Organization: Dassault Systèmes In this role, you will have to maintain the relationship with buyers to ensure perfect user experience and engage with buyers at various communities. You will work on building up a plan with clients to increase their customer interface.

Customer Success 10

Customer Success Development Team Review Merchant Services Software Review 10