SaaSOptics

MARCH 10, 2022

Is your company taking advantage of CFO tools like automated invoicing, database management, and automatic tax-compliance updates? As the world’s #1 CRM platform, Salesforce can do everything from providing more insight into customers or sales to improving inter-company communication for better customer service. If not, read on.

Payment Services 87

Payment Services SaaS Payments Payments Payment Solutions 87

Stax

FEBRUARY 28, 2024

But if you’re a B2B solution, there’s a high likelihood that businesses will be interested in being able to accept customer payments, rather than just sending them a PayPal link or to a generic payment gateway. This is where an advanced B2B subscription management platform comes in. Attachment Rate.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Audacix

AUGUST 22, 2022

If you are interested in selling more SaaS subscriptions to larger enterprise customers then SOC 2 compliance, including detailed SOC 2 penetration testing reports are must-have tools for your sales armoury. Clear communication of timelines. Is the SOC 2 certification process different for SaaS companies?

Software Review 75

Software Review Development Team Review Systems Review Software 75

SmartKarrot

MAY 17, 2023

AI for compliance refers to the use of artificial intelligence (AI) technologies to improve compliance processes and ensure adherence to legal and regulatory requirements. AI can be used to automate compliance-related tasks, detect and prevent compliance violations, and provide insights into compliance risks and opportunities.

ChatGPT 10

ChatGPT compliance Artificial Intelligence AI 10

SmartKarrot

MAY 17, 2023

AI for compliance refers to the use of artificial intelligence (AI) technologies to improve compliance processes and ensure adherence to legal and regulatory requirements. AI can be used to automate compliance-related tasks, detect and prevent compliance violations, and provide insights into compliance risks and opportunities.

ChatGPT 10

ChatGPT compliance Artificial Intelligence AI 10

Sales Hacker

APRIL 1, 2021

While that can feel like a B2C trend, your B2B shoppers and targets are doing much the same thing. McKinsey notes that B2B decision-makers are pushing to e-commerce and e-commerce-like sales cycles, and up to 80% prefer either digital self-service tools or to contact teams remotely.

Outsourcing Services 67

Outsourcing Services Payment Services SaaS Payments Transportation 67

SmartKarrot

APRIL 17, 2023

AI chatbots offer a cost-effective way to automate tasks, streamline communication, and provide a personalized user experience , making them a popular tool for businesses. Personalization: Chatbots can be programmed with specific rules and workflows, providing a personalized and engaging user experience.

Artificial Intelligence 10

Artificial Intelligence Communication Machine Learning AI 10

User Pilot

APRIL 6, 2023

However, they can be very helpful in speeding up communication and reducing hold times. After all, even your low-touch customers would prefer to engage with a real person who can relate to their problems and solve them, rather than with a robot. As such, an AI-heavy approach can leave your customers disheartened.

AI 97

AI Customer Success ChatGPT Management 97

ChurnZero

JULY 22, 2022

Whether it’s greater efficiency, increased revenue, cost savings, or achieving compliance, every customer has a reason for purchasing your product. They don’t engage. You’re not engaged. Now, you’re going to stay engaged and when it hurts, you’re not just going to say this is too hard.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

SmartKarrot

DECEMBER 8, 2022

Role: Customer Success Manager Location: Remote, United States Organization: thinkLaw As a Customer Success Manager, you will perform onboarding training with the partners, ensuring strong adoption and ongoing engagement throughout the partner’s lifetime. Maintain a high standard of compliance and ethical decision-making.

Customer Success 19

Customer Success Technical Review B2C Travel 19

Sales Hacker

MARCH 21, 2018

Given my experiences over the past 20 years in the B2B sales industry, I’ll let you be the judge! . Eventually, I decided I’d had enough, so in 2011, I quit my lucrative B2B sales job and set up my own company. Like so many other industries, the world of B2B sales has shifted on its axis in recent years. How innocent and naive!

Sales 73

Sales Artificial Intelligence B2B Social Media 73

Sales Hacker

DECEMBER 12, 2018

It also wasn’t designed to help reps improve their knowledge over time, or to keep up on the latest market updates and movements so they can continually engage prospects. Sales training is ideally suited for onboarding new hires and getting them up to speed on mandated company compliance or product knowledge. Crash the silo of one.

Sales Enablement 76

Sales Enablement Sales Hiring Sales Onboarding 76

SaaStr

OCTOBER 15, 2019

We really took a pipeline approach prior to deciding to move up market where we would tailor our communication to the various stages of the buying funnel, the traditional funnel. Next we put together an engagement design and a cadence to really mobilize the account based approach. So not as much around the mechanics.

Underperforming Technical Team 150

Underperforming Technical Team Sales Hiring compliance SMB 150

SmartKarrot

NOVEMBER 14, 2022

Apply here: [link] Role: Senior Customer Success (B2B Accounting Fintech) Location: Remote, United Kingdom Organization: Telleroo As a Senior Customer Success, you will be the first hire in the Customer Success function, and they’re looking for you to build out processes that will enable their and clients’ businesses to grow.

Customer Success 19

Customer Success Merchant Services Scale Sales Hiring 19

SaaStr

DECEMBER 23, 2020

In terms of the product dev process, working hand in hand with customers, and we spoke there about the channels themselves, but specifically, how does your team structure their engagement with customers, and a real one for me is like, what are the best questions to fully understand customer needs, wants, and product designs?

VP of Engineering 232

VP of Engineering Software Review Technical Review Underperforming Technical Team 232

SmartKarrot

MAY 19, 2023

These include communication and collaboration difficulties, as well as the need to establish effective workflows and processes for remote teams. One significant way in which conversation AI is transforming remote communication for marketing teams is through enabling scalable interactions with customers.

ChatGPT 10

ChatGPT AI Scale Technical Review 10

SmartKarrot

MAY 19, 2023

These include communication and collaboration difficulties, as well as the need to establish effective workflows and processes for remote teams. One significant way in which conversation AI is transforming remote communication for marketing teams is through enabling scalable interactions with customers.

ChatGPT 10

ChatGPT AI Scale Technical Review 10

SmartKarrot

MAY 19, 2023

With ChatGPT, businesses can automate repetitive tasks, improve customer engagement, and respond to complex search queries with accuracy and efficiency. By using this powerful technology, companies can improve customer satisfaction and engagement while reducing operational costs.

ChatGPT 10

ChatGPT Artificial Intelligence AI Search AI 10

SmartKarrot

MAY 19, 2023

With ChatGPT, businesses can automate repetitive tasks, improve customer engagement, and respond to complex search queries with accuracy and efficiency. By using this powerful technology, companies can improve customer satisfaction and engagement while reducing operational costs.

ChatGPT 10

ChatGPT Artificial Intelligence AI Search AI 10

SmartKarrot

MAY 8, 2023

For instance, it makes it harder for HR teams to communicate with remote workers, manage HR processes, and ensure compliance with relevant laws and regulations. Improved Communication Imagine this scenario: You have a query for the HR team regarding a policy, but you were wrapped up in your work and it is already late Friday evening.

ChatGPT 10

ChatGPT AI Technical Review Systems Review 10

Intercom, Inc.

DECEMBER 13, 2018

But as the college-dorm-room startup matures, there’s a fascinating twist to be found in the way it applies its new mission to Workplace, a B2B startup within the (former) startup. That’s why they’re trying to turn the company into a community. Different products require different visions. That’s what we do. Guess what?

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

Blulogix

FEBRUARY 23, 2024

Businesses will need to integrate their billing systems across platforms to provide a seamless, unified subscription experience, regardless of where or how a customer chooses to engage.

Artificial Intelligence 52

Artificial Intelligence Trends Subscription Payment Features 52

SmartKarrot

DECEMBER 20, 2021

Customer onboarding is a critical aspect of business development, especially for a B2B SaaS company. No doubt, highly engaged customers buy more than unengaged customers. Improved compliance with regulations- With optimized digital onboarding, rapidly changing regulatory guidelines are no longer a problem.

Onboarding 10

Onboarding Artificial Intelligence Customer Success compliance 10

Totango

DECEMBER 10, 2019

As part of a successful B2B enterprise, you understand the importance of your customers. When you make customer retention for B2B business models a priority, you’ll not only save money on acquisition costs; you’ll also unlock the growth potential of your existing customer base. How to Increase Customer Retention for B2B Companies .

Retention 64

Retention B2B Enterprise Payment Services 64

Sales Hacker

JUNE 30, 2022

B2B buying has changed. And McKinsey research shows that digital engagement channels have increased from 5 to 10. There might appear to be compliance at first, but it’s short-lived and surface-level. Communicate the vision for the change clearly and often. Identify and communicate clear metrics for ABM adoption.

Management 99

Management Marketing Sales Leadership 99

Sales Hacker

APRIL 10, 2023

Table of contents The 5 real reasons you lose big deals What to do about it The short-term fix The long-term fix The 5 real reasons salespeople lose big deals I have worked hundreds of major deal cycles in my B2B sales career across all the major industry verticals. Communication execution Are our communications on brand and persuasive?

Technical Review 90

Technical Review Development Team Review Underperforming Technical Team Systems Review 90

yoursales

JUNE 5, 2023

Storing and Organizing Customer Data in Sales: Crucial for Success In the ever-evolving world of B2B sales, storing and organizing customer data is made difficult by the exponential growth in information volume and complexity. This in turn enables improved marketing and sales communication. What’s in this article?:

Data 86

Data Sales Forecasting Social Media 86

Sales Hacker

MARCH 2, 2020

B2B Is Really P2P. Sales Engagement. Sales Engagement. In this groundbreaking book, award winning sales leader Todd Caponi will reveal his hard-earned secrets for engaging potential buyers with unexpected honesty and understanding the buying brain to get the deal you want, while delighting your customer with the experience.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SmartKarrot

SEPTEMBER 1, 2022

In this write-up, I will first explain what makes enterprise clients different and then take you through the all-important enterprise sales terminology that every B2B SaaS company should know. You need a compelling reputation, organized procedures, unambiguous communication, and effective project management to attract such clients.

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

Intercom, Inc.

MAY 24, 2018

One of our first products was a Watchlist API, which is for OFAC compliance. If they’re a B2B company, it might be a very small number they’re using to make a large decision. It looks at the content of the website and puts companies into categories like SaaS, B2B, enterprise, marketplace, etc. I see that a lot.

Data 182

Data Scale Underperforming Technical Team Sales Hiring 182

User Pilot

NOVEMBER 29, 2023

A heatmapping tool for collecting user engagement data and enhancing user experience. It tracks user engagement and satisfaction levels, helping you to continually optimize your product experience. Allows collaboration and promotes seamless communication with your team. Qualtrics. UXPressia.

Strategy 93

Strategy Scale Outsourced Development Market Research 93

SmartKarrot

APRIL 13, 2020

What started as a recruitment platform, finds 94% of B2B marketers using it as a content marketing platform and 84% using it for lead generation. The leading provider of tax compliance automation software for businesses was ranked in Deloitte’s Technology Fast 500. It has over 70 test locations across Europe, the US, and Asia-Pacific.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

User Pilot

FEBRUARY 25, 2024

It also enables you to create multi-question survey engagements. The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience. From NPS surveys to real-time data, GainsightPX has it all.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

Intercom, Inc.

MAY 14, 2019

At the outset of the engagement there was a long list of issues that needed to be resolved for them to renew, including: 70+ feature requests to consider for our product roadmap. 2 critical security and compliance inquiries. This helped clarify our priorities for the deal team and whom we needed to engage to win the renewal.

Scale 147

Scale Management Underperforming Technical Team Sales 147

User Pilot

FEBRUARY 25, 2024

It also enables you to create multi-question survey engagements. The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience. to understand how users engage with them.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

User Pilot

FEBRUARY 25, 2024

It also enables you to create multi-question survey engagements. The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience. From NPS surveys to real-time data, GainsightPX has it all.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

User Pilot

FEBRUARY 25, 2024

It also enables you to create multi-question survey engagements. The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience. From NPS surveys to real-time data, GainsightPX has it all.

Software Review 52

Software Review Technical Review Onboarding Systems Review 52