Totango

MAY 10, 2022

A customer engagement strategy is critical for retaining and growing SaaS clients. It’s especially important to engage executives and stakeholders to ensure retention. In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients.

Engagement 76

Engagement Technical Review Software Review Enterprise 76

Totango

MARCH 4, 2022

B2B customer service is often confused with B2B customer success, but they are not the same. First, we’ll define what B2B customer service is and distinguish it from customer support in B2C industries. Then, we’ll consider how B2B customer service differs from customer success in a B2B context. App integrations.

B2B 91

B2B Customer Success Technical Review B2C 91

User Pilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? However, customer insights can help your teams understand all aspects of your B2B partners. However, customer insights can help your teams understand all aspects of your B2B partners. What are B2B customer insights?

B2B 87

B2B Underperforming Technical Team B2C Scale 87

Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee. Know your user.

B2C 118

B2C B2B Scale Strategy 118

Totango

JUNE 4, 2021

Use These Great Customer Engagement Ideas to Increase Retention. Engagement is key to retention and referrals. Here are seven great customer engagement ideas you can easily put into practice. We’ll also show you how technology can help you automate your engagement strategy. Cater Promotions to Client Needs.

Engagement 62

Engagement B2C Technical Review Retention 62

CustomerSuccessBox

MARCH 10, 2022

On the other hand, there are potential customers all around us, and if they are just left to themselves then who’ll introduce your brand to them to witness the benefits of your product? The role and responsibilities of these two separate operations-“ Client Service Manager ” and “ Client Engagement Manager ”-differ. How to become one?

Engagement 52

Engagement Management Underperforming Technical Team Outsourced Development 52

FastSpring

NOVEMBER 3, 2023

The 13th annual Austin Startup Week will take place November 6-10, 2023 with a week of engaging sessions, workshops, special events, and amazing speakers. We are proud sponsors of the B2B Scalability & Traction track. Honed your product, persuasion skills, pricing & packing and relationships to scale your B2B revenue.

Merchant Services 88

Merchant Services Startup Payment Methods Payment Services 88

Blulogix

FEBRUARY 16, 2024

Streamlining Success: What is the Role of Automation in Customer Lifecycle Management for Recurring Revenue? Automation , in this context, emerges as a critical tool, enabling businesses to effectively manage customer relationships from initial engagement through to retention and beyond.

Payments 52

Payments Payment Services Revenue Management 52

Sales Hacker

MARCH 1, 2024

The B2B playbook is changing. This allows brands to be more intentional about messaging to make sure it aligns with their product and company values, and provides real value to an audience. Because they’ve already established their brand, audience, and distribution , launching a product to their supporters garners immediate sales.

VP of Engineering 71

VP of Engineering Scale SaaS AI Search 71

User Pilot

SEPTEMBER 14, 2023

TL;DR Dunning emails are a form of transactional email used to remind customers about a payment status by attaching their billing info, invoice, and resolution options. Dunning emails are important because they protect the customer experience, increase retention rates , and automate the payment collection process.

Payment Methods 83

Payment Methods Payment Solutions Payment Services Payments 83

Buffer Resources

FEBRUARY 28, 2024

Nano-influencers are creators with a smaller but highly engaged audience, typically fewer than 10,000 followers. However, more important than followers is engagement. Engagement rate : Engagement (likes, comments, shares) matters just as much as, if not more than, follower count.

Pricing 94

Pricing Social Media Consulting Branding 94

Intercom, Inc.

NOVEMBER 12, 2020

As we saw last week, however, many of these emerging new shopping habits were already starting to form long before the pandemic, thanks to the rising influence of SaaS and B2B on retail. Learning from B2B. Subscription services have been steadily on the rise for years now. The rise of subscription services.

B2C 221

B2C Outsourced Development Subscription Payment Features 221

SaaStr

JANUARY 7, 2021

These 25 episodes dive into extremely important topics including how to build a B2B revenue model engineered for rapid growth, how to take care of your team in times of turmoil, and more. SaaStr 309: David Skok on The 9 Stage Model To Get A B2B Company To Get Repeatable, Scalable & Profitable Growth.

Scale 249

Scale Sales Hiring Scaling B2B 249

Subscription Flow

MARCH 20, 2024

SimpleCirc stands out as a noteworthy option when looking into subscription management software because of its intuitive user interface and effective subscriber data handling. Smaller companies or niche publications looking for ease of use for handling their subscription operations will find its streamlined approach especially appealing.

Payment Services 88

Payment Services Payments Payment Solutions Payment Methods 88

BrightBack

JANUARY 17, 2022

Factor in the huge uptick in global demand for online subscriptions services that arose through the pandemic, and we see that succeeding at retention has never been more important, and becomes a key differentiator for those who do it.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

Buffer Resources

JANUARY 18, 2024

It’s not the first time I’ve tried out LinkedIn Premium — but it is the first time I’m approaching the platform’s paid subscription as a creator.  I love creating content on the platform, plus I’ve just launched a podcast for B2B marketers that I’m keen to, well, market.

Technical Review 104

Technical Review Systems Review Sales Recruiting AI Search 104

Chaotic Flow

OCTOBER 9, 2012

Which is more important in B2B social media, social or media? For way too many B2B marketers, the answer is media. In the B2B marketing community, content marketing has eclipsed blogging, engagement is measured in click-throughs, and gamification is sexier than conversation. Not so in B2B.

B2B 104

B2B Social Media Business B2C 104

Subscription Flow

NOVEMBER 17, 2023

In this blog, keeping these concerns and this specific context in mind, we will go over firstly an understanding of what SaaS customer journey is, see the specifics of B2B SaaS customer journey , before going over a short guide of steps to follow for the perfect Customer journey SaaS. What is SaaS customer journey?

SaaS Payments 52

SaaS Payments SaaS Payments Payment Services 52

Unbounce

SEPTEMBER 16, 2021

Display ads rely on graphic formats to catch user attention, build brand awareness, and guide users to your site. FYI: Search ads can increase brand awareness by as much as 80%. Retargeting leverages past engagements with your brand to show consumers ads to re-engage them. Is it brand awareness? Retargeting.

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

Totango

SEPTEMBER 1, 2022

The traditional fixed quarterly review is being replaced by real-time performance monitoring and artificial intelligence data analysis, enabling you to stay engaged with clients between scheduled reviews. B2B clients tend to measure performance in terms of key performance indicators, so SaaS QBR discussions often focus on KPIs.

Technical Review 97

Technical Review Artificial Intelligence SaaS Software Review 97

Neil Patel

MARCH 1, 2021

The productized services model allows agency owners, freelancers, and consultants to break out of billing by the hour or per project and instead invoice by sets of services rendered. For even more predictability, you can sell subscriptions to your services. Marketing/B2B Solutions. What Are Productized Services For?

Scale 141

Scale Payment Features Consulting Pricing 141

ProfitWell

SEPTEMBER 27, 2019

Over her more than twenty-year career, Amy Konary has become an expert within the SaaS subscription space. She saw the importance of the subscription economy since her time as an industry analyst for IBC, running the practice on SaaS there for 19 years. The modern subscription economy is different than the software industry of old.

Subscription 61

Subscription Payment Features Business Innovation 61

Totango

JANUARY 8, 2019

When you’re selling subscription services, how do you measure customer success? Most subscription-based enterprises look at “churn rates,” or the percentage of customers who cancel their subscription every year. Average churn rates for subscription services are estimated at around 6-8%. First are subscription churn rates.

Churn 54

Churn Subscription Payment Features Enterprise 54

Neil Patel

MARCH 2, 2021

For businesses, this means it’s crucial to find ways to set your brand apart from competitors. Over 41 percent of businesses use review websites before purchasing software—so reviews matter for B2B work, too. Brand Awareness. Generate traffic and build hype around your brand through customer reviews. Purchasing Decisions.

Software Review 127

Software Review Technical Review Scale Merchant Services 127

Frontegg

MARCH 17, 2022

These B2B-centric offerings have gone mainstream with the PLG philosophy, where end-users discover the benefits of the app by using it, eventually becoming brand advocates and turning into a driving force behind its growth. Product-Led companies can turn customers and end-users into avid brand advocates. The results are evident.

Scale 105

Scale Technical Review Underperforming Technical Team Sales 105

User Pilot

JUNE 5, 2023

The SaaS conversion funnel adapts the traditional marketing funnel to the unique B2B SaaS environment. The SaaS funnel was designed to help SaaS business owners navigate the tricky world of a high-churn, often oversaturated B2B market. It nurtures them into qualified leads and drives them toward brand advocacy. ” moment.

SaaS 72

SaaS Sales Funnel Customer Lifetime Value Acquisition 72

Sales Hacker

SEPTEMBER 24, 2022

In B2B sales orgs, you’ll encounter two common models of the journey from prospect to closed deal. The 4-stage AIDA model involves the following: Awareness: Potential customers discover your brand and products. Cold outreach can be an effective way of introducing prospects to your brand and products. What is a sales funnel?

Sales Funnel 118

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 118

FastSpring

APRIL 4, 2024

And it’s like PLG, supposed to replace Sales Lead growth, but that doesn’t really work in b2b. And then it started to move into these new kinds of contexts of b2b. And so I would say like, I think there was this, like, started with consumer moved into the b2b context. What does Sales Lead growth mean to you?

Scale 130

Scale Sales Payment Methods Merchant Services 130

User Pilot

MARCH 20, 2024

The subscription model offers ongoing access for a fee, ensuring updates and steady income. You might sell your software for a one-time fee, offer it through a subscription model, or even bundle it with other products or services. Userpilot’s subscription packages.

Software 59

Software Revenue Strategy Advertising 59

Buffer Resources

JANUARY 18, 2024

It’s not the first time I’ve tried out LinkedIn Premium — but it is the first time I’m approaching the platform’s paid subscription as a creator.  I love creating content on the platform, plus I’ve just launched a podcast for B2B marketers that I’m keen to, well, market.

Technical Review 62

Technical Review Systems Review Sales Recruiting AI Search 62

CustomerSuccessBox

MARCH 15, 2022

Improves Customer Engagement Increases recurring revenue (ARR/MRR) via increasing customer engagement Builds Trust. They were capable of improving their trial subscription offer as a result of this. Whether people are buying at Costco or signing up for the newest streaming music subscription, everyone loves a free sample.

Customer Success 52

Customer Success Payment Solutions Scale Payment Features 52

Neil Patel

JUNE 18, 2021

LinkedIn uses four factors to calculate your SSI: establishing a personal brand finding the right people engaging with insights building relationships. Establishing a Personal Brand. Engaging With Insights. Measure Your Personal Brand. Engage With Your Network and Beyond. Each factor is worth 25 points.

Social Media 124

Social Media Benchmarks Metrics Branding 124

SaaStr

MARCH 20, 2020

At LinkedIn I started out on the prosumer subscription side of the business and then eventually I switched over to the consumer side, which is more about the LinkedIn feed and video and SlideShare and kind of managed PMMs that were driving all of these features that contributed to the daily engagement metrics of LinkedIn.

SMB 180

SMB Scale Startup Marketplace as a Service 180

How To Buy Saas

JANUARY 12, 2022

Pricing model: Free, Subscription. Pricing model: Subscription. Appointment Scheduling Appointment Management SMS Reminders Billing & Invoicing Call Reminders Multi-Language Payment Reminders Real Time Notifications. Pricing model: Subscription. Pricing model: Subscription. Limited integration.

Payment Methods 52

Payment Methods Payment Solutions Payments SaaS Payments 52

SmartKarrot

JUNE 29, 2020

B2B marketers used to rely on traditional channels such as print media, radio ads, banners, etc. Moreover, today’s B2B buyers, who are constantly on the move, prefer cloud-based solutions that can be accessed anytime, anywhere. In other words, you need a B2B mobile app to engage potential buyers and build long-term relations.

Payment Solutions 10

Payment Solutions Mobile Payment Methods B2B 10

SmartKarrot

JUNE 29, 2020

B2B marketers used to rely on traditional channels such as print media, radio ads, banners, etc. Moreover, today’s B2B buyers, who are constantly on the move, prefer cloud-based solutions that can be accessed anytime, anywhere. In other words, you need a B2B mobile app to engage potential buyers and build long-term relations.

Payment Solutions 10

Payment Solutions Mobile Payment Methods B2B 10

ChurnZero

MARCH 10, 2022

Engage and learn from industry experts and influencers. Build your personal brand. Gain Grow Retain is a free, open community for Customer Success leaders in B2B SaaS organizations. The right community can help you: Connect and collaborate with fellow Customer Success professionals. Stay on top of industry trends and news.

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Customer Success Leadership Consulting Trends 98