Intercom, Inc.

MAY 25, 2022

This allows us to develop teams of deep domain experts to support and enable product engineers as they build the next generation of Intercom, and provide world class observability tooling, scaling, reliability, and secure-by-default build patterns. . Our tooling allows for high availability.

Scaling 252

Scaling AWS Software Review Technical Review 252

SaaStr

FEBRUARY 21, 2024

AWS can’t support 20 partners equally. When partnering with big folks like Drata does with AWS, you have to bring business to them. Drata was one of three companies mentioned on stage by AWS’ Head of Partnerships because they did the most transactions on the marketplace than any other company. That’s a high value for AWS.

AWS 203

AWS Scale Sales Hiring Marketing 203

Tom Tunguz

APRIL 28, 2022

I would pay each product provider in their own token: one for storage, compute, caching/CDN, email subscription management, etc. Paying five decentralized providers in five different tokens means managing several wallets and monitoring token prices to hedge expenses. Third, software engineers decentralize only a subset of the app.

Payment Solutions 255

Payment Solutions GCP(Google Cloud Platform) Startup Payment Features 255

Hitenism

NOVEMBER 7, 2016

In 2006, after Amazon Web Services (AWS) helped pioneer what we now call the cloud, product development changed forever. What once took millions of dollars and a team of engineers to create, a lone developer could suddenly hack together in half an hour. Today, one-third of daily internet users visit websites built on top of AWS.

AWS 189

AWS New CTO Scale CTO 189

Intercom, Inc.

MARCH 16, 2022

“The secret to Intercom’s success in this realm is simple: years of consistent, careful, and multi-faceted cultural, organizational, and engineering work”. The secret to Intercom’s success in this realm is simple: years of consistent, careful, and multi-faceted cultural, organizational, systems and software engineering work.

Software Review 118

Software Review Technical Review Management Systems Review 118

SaaStr

MARCH 6, 2024

Founder CEO Todd McKinnon was VP of Engineering at Salesforce and left to start Okta in the depths of the last downturn. Seat Contractions Have Brought NRR Down From 120% to 111% While 111% NRR is still quite an engine at this scale, the drop in NRR from seat contractions explains a good chunk of the headwinds Okta has seen. #2.

Fractional VPE 213

Fractional VPE Part-Time VPE Scale SMB 213

SaaStr

AUGUST 19, 2023

Ari Lee Bayme, Managing Director @ Sandfox Advisors See You There!! Ari Lee Bayme, Managing Director @ Sandfox Advisors See You There!! Ari Lee Bayme, Managing Director @ Sandfox Advisors See You There!! Ari Lee Bayme, Managing Director @ Sandfox Advisors See You There!!

VP of Engineering 214

VP of Engineering AWS AI Engineering 214

Chargify

AUGUST 17, 2020

Backed by an army of developers, data engineers, and finance professionals, this events-based billing model allowed these large companies to directly link the value that their services provided with the cost presented on a customer’s invoice. How AWS Does It. What Amazon Web Services and Twilio Get Right.

AWS 98

AWS Payment Services SaaS Payments Payments 98

IT World

APRIL 22, 2020

Google Cloud has announced that Anthos — the company’s software for deploying and managing Kubernetes workloads across multiple on-prem and cloud environments — now supports running workloads on rival cloud platform Amazon Web Services (AWS), with Microsoft Azure support still in preview for now.

Azure 69

Azure VP of Engineering AWS Cloud 69

SaaStr

JULY 26, 2021

The “best” sequence for building a repeatable sales engine is roughly: The CEO/founder should close at least the first 10 (or 20 or whatever) customers. To reproduce what CEO did, managed by CEO. It’s to scale a tiny engine into something bigger. The answer is yes – 95% of the time. That way, she knows. Not just 1.

Sales Hiring 262

Sales Hiring Scale Startup AWS 262

SaaStr

AUGUST 8, 2023

Strategic finance can be thought of as a project management function for your company’s underlying business model or a BizOps team that operates within a more financial lens. Capital Raising Manage and execute equity and debt transaction to raise capital. Cross-Functional Alignment Get buy-in from all stakeholders on key initiatives.

Scale 174

Scale Finance Outsourcing Services Sales Recruiting 174

Clouded Judgement

SEPTEMBER 19, 2023

If you don’t want to manage all of the infrastructure around Iceberg (plus allocating headcount to do this!) Typical data lake storage solutions include AWS S3, Azure Data Lake Storage (ADLS), Google Cloud Storage (GCS) or Hadoop Distributed File System (HDFS). Compute engine (query engine): Performs the actual data retrieval.

Data 130

Data Government Scale GCP(Google Cloud Platform) 130

SaaStr

OCTOBER 6, 2022

DuploCloud offers an end-to-end DevOps software platform for dev teams that don’t have dedicated DevOps engineers and augments those that do. The platform automates the provisioning of your application to the cloud (AWS, GCP, Azure), integrating cloud ops, DevOps, and security/compliance with 24×7 monitoring and support.

GCP(Google Cloud Platform) 199

GCP(Google Cloud Platform) Azure AWS compliance 199

SaaStr

SEPTEMBER 28, 2023

Single sign-on SAML authentication SCIM provisioning for user management You can sell to 20-30-40-person companies all day, but if you want to sell to hundreds of people in a company, you will need this stuff, and WorkOS helps you do it fast. Today, companies spend over $10M/month on AWS — companies like Lyft, Pinterest, and Stripe.

Enterprise readiness 221

Enterprise readiness Payment Solutions Enterprise Payments 221

SaaStr

JANUARY 25, 2022

Enough to pay some salaries and AWS bills, but it’s not that much. And each month, you barely add enough new revenue to hire just one of those great engineers you need. And finally hiring a real management team. But at $10/mo, that’s still just $20,000 a month.

Headcount 223

Headcount AWS SaaS Churn 223

SaaStr

DECEMBER 20, 2023

For example, Google and AWS are already ZoomInfo customers, but only certain sub-segments within those businesses – not the entire org. Henry’s Favorite Upcoming Feature ZoomInfo is rolling out a co-pilot product for SDRs, AEs, and Account Managers called Signal To Action.

New CTO 245

New CTO Scale Sales Hiring AWS 245

SaaStr

DECEMBER 9, 2020

But VPs are still sitting on their computers, struggling to hit their plans, manage their teams, hire the next great engineer, deploy their software releases, and hit their number. Emails get blocked, spam filtered. No one even has voice mail anymore. 50 calls a day feels awfully dated. Well maybe, but let’s step back a minute.

Sales Hiring 354

Sales Hiring Outbound Sales Team AWS Engineering 354

Intercom, Inc.

FEBRUARY 26, 2018

by Rich Archbold, Senior Director of Engineering at Intercom. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. When I say “execute”, I don’t simply mean the engineering challenges of building something. The same is true in software.

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

Intercom, Inc.

APRIL 22, 2021

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Rich: Today I’m the Senior Director for Foundations Engineering at Intercom.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

SaaStr

FEBRUARY 1, 2021

A Rockstar engineer really is 10x better than the next tier. If you don’t think you need a great VP of Sales, Product, Marketing, Customer Success, and Engineering — then all that all that means is you’ve never worked with a great one. He or she doesn’t have to jump start the engine. It’s true.

Sales Hiring 268

Sales Hiring Part-Time VPE Scale Sales Recruiting 268

Intercom, Inc.

MARCH 26, 2020

Our leadership team is fully engaged in the active management of our response during this challenging period. All of Intercom’s production infrastructure is provided as a service to Intercom by Amazon Web Services (AWS). All of our recovery and resilience mechanisms are tested regularly, and we update processes as required.

AWS 192

AWS Scale Business Cloud 192

SaaStr

MAY 31, 2024

A senior engineer posted on LinkedIn that they worked at Spotify for four years and quit on the spot. You might interview a marketing manager with 18 months of experience, and the first thing on their LinkedIn is “strategist.” There are so many vibes out there, one of which is, “I quit. I’m out of here.” Now, they can’t find a job.

Sales Hiring 221

Sales Hiring Sales Recruiting Marketing Scale 221

SaaStr

NOVEMBER 8, 2022

Does it cost so, so much to host a few million lines of code on AWS? And your marketing costs should be manageable as your mini-brand kicks in. The renewals, upsells, and pre-paid contracts just are cash engines if you are growing fast enough. Don’t wait to invest in customer success and account management.

Scale 275

Scale SaaS Banking AWS 275

Andreessen Horowitz

APRIL 30, 2024

And so when Amazon called me and they’re like, “Hey you want to come with us and do you want to actually start the mobile services, backend business within AWS?” David: Maybe you can talk about that transition, coming from a business like AWS to financial services, which I think was new for you.

Development 105

Development Technical Review AI AWS 105

Chart Mogul

JULY 18, 2023

This way we managed to: Context ChartMogul receives millions of webhooks from various billing systems daily, normalizes and stores them in aggregated tables, and then presents subscription analytics as metrics and charts. TL;DR We sharded one of the core ChartMogul databases and changed its tables’ partitioning scheme from LIST to HASH.

AWS Database Migration 52

AWS Database Migration AWS Data Software Review 52

IT World

FEBRUARY 23, 2020

The idea is pretty simple: Federated’s new connectivity-as-a-service offering can be purchased directly through both the AWS Marketplace and Azure for a monthly fee. The company’s consultants and engineers do a walkthrough or site survey, ship CBRS equipment, install it on the customer’s network and monitor and manage the system afterwards.

Marketplace as a Service 64

Marketplace as a Service Wireless Azure AWS 64

SaaStr

APRIL 28, 2021

You’re now pulling engineers to answer security questionnaires, and you’ve just learned that getting a SOC 2 report will take 6-8 months to prepare for the audit, plus another 6-12 months to complete the audit itself. 2 – Setup Single Sign-on and a Password Management System. If you need a Pull Request Template, here is ours.

Enterprise 201

Enterprise Software Review Azure GCP(Google Cloud Platform) 201

Intercom, Inc.

MAY 19, 2021

It’s a familiar problem for all companies that scale fast – how do you keep your core technologies manageable for the increasing number of teams that depend on them? The positive impact we had on engineering was readily apparent, which led to more investment in the core technologies area. Widening the circle of ownership.

Scale 216

Scale Technical Review Technology Scaling 216

SaaStr

AUGUST 10, 2023

They had open cores and created enterprise features around it to protect the business model until it got torpedoed by AWS early on. It can also be challenging to manage these communities. But eventually, it becomes engineering. You’ll want a leader who is a manager and can do early scaling. They’re fragile at first.

Scale 185

Scale Scaling Sales Hiring Cloud 185

SaaStr

DECEMBER 14, 2021

Similarly, marketing couldn’t generate the pipeline, and only a single AE managed to hit their target, even then, with the help of the founders. Commoditization From AWS & Google Cloud. No matter what VP of Sales they hired, sales consistently failed to meet their quota. Competition in the market rose sharply.

Sales Hiring 261

Sales Hiring Data AWS Leadership 261

SaaStr

JUNE 25, 2019

Come and hear about the typical pitfalls (and how to avoid them) from Pat Poels, an executive with over seven years under his belt leading Eventbrite’s now 300+ strong engineering team that sits across North America, South America, and Europe. I started right at the end of 2011, and I started in the role of VP of engineering.

Engineering 135

Engineering Part-Time VPE Sales Hiring Scale 135

CloudGeometry

FEBRUARY 7, 2022

Proven best practices that help both finance & engineering teams SaaS multi-tenancy means achieving a reliable level of efficiency and security, delivering an application that is feature-rich and cost-effective. That, of course, dictates the isolation models used for information and access management.

Well Architected Framework 130

Well Architected Framework SaaS AWS Construction 130

CloudGeometry

MARCH 14, 2022

Proven best practices that help both finance & engineering teams The State of DevOps Dora Report shows the progression of everyone in this SaaS arms race – leaders and laggards alike – towards a model that produces faster cloud-driven commercial and technical success. Optimize cloud economics and drive Business Goals.

DevOps as a Service 130

DevOps as a Service Well Architected Framework SaaS AWS 130

SaaStr

NOVEMBER 24, 2021

Consider the scenario: There are a handful of skilled engineers in Silicon Valley. Pothole #4 – Promoting Your Best Salesperson to Manager. It’s a common occurrence in SaaS –– the highest-performing sales rep gets promoted to manage a team. They do not always make a good manager. Copy your entire product.

Sales Hiring 189

Sales Hiring Scale Compensation Sales 189

Audacix

JUNE 9, 2023

Table Of Contents As a software engineering leader, you know application security is no longer an activity that you can palm off to someone else. Only the best DAST tools provide automated tools to help you catalogue your APIs so that you never forget to test an endpoint and so that your API management burden also reduces.

Software Review 66

Software Review Software DevOps as a Service AWS 66

Sylvia Ng

FEBRUARY 17, 2016

Putting together a job description for a Growth Engineer? The below tidbits are taken from 30+ job descriptions for Growth Engineers, all from tech companies such as Asana, Airbnb, AdRoll, Cybercoders, Mircosoft, UXPin, and Zenefits, to name a few. What do all these job descriptions tell us about growth engineering? Innovative.

Engineering 74

Engineering Growth Hacking Scale Social Media 74