Intercom, Inc.

DECEMBER 2, 2021

For the very first time, we’re releasing Engineer Chats , an internal podcast here at Intercom about all things engineering. Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going.

Engineering 178

Engineering Technical Review Underperforming Technical Team Systems Review 178

Tom Tunguz

APRIL 28, 2022

That’s much more work than the automatic credit card payment with AWS. Developers building sophisticated applications employ 10, 20, maybe 30 services. Can you imagine a site reliability engineer managing 15 to 20 tokens, coordinating with finance teams to ensure proper treasury management, while ensuring high uptime?

Payment Solutions 268

Payment Solutions GCP(Google Cloud Platform) Startup Payment Features 268

SaaStr

FEBRUARY 7, 2025

For context,Ron has an MBA and a master’s in engineering from Stanford. ” The Early Days: Finding the First Customers Databricks started with a unique advantage: Spark, the open-source project developed by its founders, was already widely adopted. You gotta know the product cold.) Talk to users.

Scale 176

Scale Sales Hiring Scaling Revenue 176

Intercom, Inc.

MAY 25, 2022

This allows us to develop teams of deep domain experts to support and enable product engineers as they build the next generation of Intercom, and provide world class observability tooling, scaling, reliability, and secure-by-default build patterns. . We exclusively build on top of a very small set of core technologies.

Scaling 252

Scaling AWS Software Review Technical Review 252

FastSpring

APRIL 29, 2025

Publishers and developers need a payments partner built specifically to scale with player demand, ensuring reliable transactions and uninterrupted revenue even during the most intense spikes in player demand. To learn more about how FastSpring supports publishers and developers, visit fastspring.gg.

Payment Services 133

Payment Services Payments Payment Solutions Payment Methods 133

SaaStr

MARCH 9, 2022

Focusing on smaller developers, in some ways it’s been a bit overshadowed by AWS, Azure, and Google Cloud. DigitialOcean doesn’t want to take AWS, Azure and Google on in the enterprise and doesn’t really try. So DigitalOcean is the quiet Cloud platform that keeps on growing. Wow what a story!!

Azure 272

Azure AWS SMB Cloud 272

Intercom, Inc.

FEBRUARY 26, 2018

by Rich Archbold, Senior Director of Engineering at Intercom. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. When I say “execute”, I don’t simply mean the engineering challenges of building something. The same is true in software.

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

SaaStr

MAY 12, 2019

5+ learnings for founders: Developers control a lot of spend today. We all know this from AWS and Twilio on down, but Fastly is a visceral reminder. Yes, Fastly is a developer-focused platform with $100k+ price points. Even developer-focused products don’t sell themselves, folks. 34% of engineering team in SF.

Outsourced Development 259

Outsourced Development AWS Retention Enterprise 259

Tom Tunguz

JULY 8, 2020

Various roles in your organization, like data scientists, data engineers, application developers, and business analysts, can access data with their choice of analytic tools and frameworks. The conference features talks from practitioners and open-source leaders from the ecosystem from Netflix, Microsoft, Expedia, AWS, and Preset.

Data Analysis 258

Data Analysis Cloud Data Scaling 258

SaaStr

SEPTEMBER 28, 2023

Who Is WorkOS and What Do They Have To Do With Enterprise Readiness WorkOS is a developer platform designed to make it really easy to become “Enterprise ready.” Developer-Led Growth Differs From Product-Led Growth WorkOS is a developer platform. Grinich calls this developer-led growth, or DLG.

Enterprise readiness 283

Enterprise readiness Payment Solutions Enterprise Payments 283

SaaStr

AUGUST 19, 2023

Ari Lee Bayme, Managing Director @ Sandfox Advisors See You There!! Ari Lee Bayme, Managing Director @ Sandfox Advisors See You There!! Ari Lee Bayme, Managing Director @ Sandfox Advisors See You There!! Ari Lee Bayme, Managing Director @ Sandfox Advisors See You There!!

VP of Engineering 246

VP of Engineering AWS Engineering AI 246

Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Rich: Today I’m the Senior Director for Foundations Engineering at Intercom.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

Tom Tunguz

APRIL 6, 2023

In the cloud, AWS, Azure, & GCP have created about as much market cap as all the top 100 B2B & B2C publics built on cloud (Netflix, ServiceNow, AirBnb, etc). Moats : how to develop competitive advantage? The PC increased GDP by 0.006%, according to NBER That alone should turn heads. Market : how to compete with incumbents?

Generative AI 228

Generative AI AI GCP(Google Cloud Platform) Startup 228

SaaStr

JUNE 25, 2019

But with it comes immense benefits and competitive advantages such as the diversification of ideas, speedier product development, and representation in important regions and time zones. I started right at the end of 2011, and I started in the role of VP of engineering. The company was 145 people, 40 of which were engineers.

Engineering 184

Engineering Part-Time VPE Sales Hiring Scale 184

SaaStr

APRIL 28, 2021

As a startup, you’re doing a million things at once: building a product, answering customer tickets, developing a sales playbook, trying out different marketing hacks, and keeping the lights on. Security, besides having a password that isn’t “password123”, is probably not a major priority. . If you need a Pull Request Template, here is ours.

Enterprise 278

Enterprise Software Review GCP(Google Cloud Platform) Azure 278

Tom Tunguz

NOVEMBER 8, 2023

Data Teams are Becoming Software Teams : DevOps created a movement within software development that empowers developers to run the software they wrote. Most sophisticated data teams run like software engineering teams with product requirement documents, ticketing systems, & sprints. The same thing is happening in data.

Artificial Intelligence 228

Artificial Intelligence Trends Data Software Review 228

SaaStr

AUGUST 8, 2023

The team is typically highly cross-functional, working together with sales, product, engineering, and marketing, and the goal is to help the other teams make better decisions through data and financial modeling. In 2014, storage had historically been Dropbox’s most significant cost driver, with hundreds of millions of dollars spent on AWS.

Scale 238

Scale Finance Outsourcing Services Sales Recruiting 238

Intercom, Inc.

APRIL 22, 2021

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Intercom, Inc.

DECEMBER 9, 2021

Ten years ago, we built the initial Intercom infrastructure in AWS’ us-east-1 data center in North Virginia, USA. As a first step, we’re delighted to announce that we now offer European data hosting – allowing your most important data to remain entirely in Europe, stored in the AWS-eu-west-1 region.

Data 181

Data AWS Scale Engineering 181

Intercom, Inc.

APRIL 28, 2021

How can we maximize returns without introducing developer friction and slowing company growth rate ? For example, at Intercom, we primarily focus on return for effort; the estimated savings we will make per engineering hour required to execute the work. Build out an evaluation framework that uses inputs that matter to your team.

Management 211

Management Government Cost optimization & reporting Engineering 211

Baremetrics

OCTOBER 31, 2021

Have a plan Decide how much DevOps you want in your development Talk to who you’re going to switch to first Make sure you have the right team in place Brace for transition period costs Plan for higher Cost of Revenue. Decide how much DevOps you want in your Development. Have a plan. Well… maybe! But not for us.

AWS 115

AWS DevOps as a Service Underperforming Technical Team Development Team Review 115

Intercom, Inc.

FEBRUARY 15, 2019

It required our engineers to dig into logs and combine all the relevant information of what happened to a user object at any given moment in time. It was a natural solution that we could leverage to develop our internal tool, called the user history tool, or UHT for short. Each update for a user is captured in a DynamoDB Stream event.

AWS 171

AWS Technology Engineering Customer Support 171

Chargify

AUGUST 17, 2020

Backed by an army of developers, data engineers, and finance professionals, this events-based billing model allowed these large companies to directly link the value that their services provided with the cost presented on a customer’s invoice. How AWS Does It. What Amazon Web Services and Twilio Get Right.

AWS 98

AWS Payment Services SaaS Payments Payments 98

SaaStr

NOVEMBER 24, 2021

Consider the scenario: There are a handful of skilled engineers in Silicon Valley. It includes leadership development courses, and responsibilities of managing and hiring one or two reps to get experience. . But are those factors really going to carry the company long-term, or could another competitor outstrip them?

Sales Hiring 256

Sales Hiring Scale Compensation Sales 256

Intercom, Inc.

FEBRUARY 16, 2022

Until now, Intercom has been a multitenant application hosted in a single region in AWS. In many cases, these projects had turned out to be some of the biggest these companies had ever taken on, taking the majority of their engineering team more than six months to complete. . “We Lesson #2: Stick to your principles.

Scale 234

Scale New CTO Engineering CTO 234

SaaStr

FEBRUARY 10, 2023

As Chief Product Officer at DigitalOcean and a developer-turned-entrepreneur, Gabe Monroy shares how founders can avoid the trap of over-engineering products that customers won’t pay for and how to de-risk product development through a simple analogy of candy, vitamins, and painkillers. That’s when OpDemand was born.

Sales Hiring 130

Sales Hiring Development AWS Engineering 130

SaaStr

DECEMBER 13, 2021

During those 30 years as an Open Source platform, multiple developers and professionals adopted and contributed to it to the point where, today, Linux is everywhere—supercomputers, AI, IoT, embedded devices, and so on. For the first twenty employees, we were working on developer relationships.

Enterprise 246

Enterprise AI SaaS AWS 246

OpenView Labs

JANUARY 27, 2021

Anyone who has ever tried to sell software to developers probably learned pretty quickly that traditional B2B marketing tactics just plain don’t work. Developers are a tough crowd, their time is extremely valuable, and they’re allergic to anything that even remotely feels, tastes, or smells like marketing. Hope it’s helpful!

Development 105

Development DevOps as a Service Software AWS 105

SaaStr

JULY 1, 2024

When you go upmarket, they’ll likely want you to integrate with some legacy technology, like MS Dynamics or AWS. Technical integrations and partnerships are almost as important as commercial ones, and you want to make sure your product and engineering team can support that. Develop a demand strategy and be patient.

Sales Hiring 300

Sales Hiring Scale SMB compliance 300

Andreessen Horowitz

APRIL 30, 2024

In this conversation, a16z General Partner David Haber talks with Marco Argenti, the chief information officer at Goldman Sachs, about bringing fintech processes into financial services, turning developers into clients, and how AI is a major inflection point in the history of technology. And then I started selling.

Development 109

Development Technical Review AWS AI 109

SaaStr

MARCH 1, 2024

We’re on the cusp of a golden age in AI, and the lesson learned from Cloud was that Cloud sped up the pace of development by a lot. At Base10, they expect to see the speed of development and deployment accelerate so dramatically that it will make our heads spin. Engineers are more productive because Github’s Copilot writes 50% of code.

Generative AI 293

Generative AI Outsourcing Services AI Software Review 293

Clouded Judgement

SEPTEMBER 27, 2024

Subscribe now Foundation Models Are to AI what S3 was to the Public Cloud Many people look at 2006 as the birth of the public cloud - the year Amazon launched AWS. Microsoft launched Azure in 2010, and Google launched GCP to the public in 2011 (they launched a preview of Google App Engine in 2008, but made it publicly available in 2011).

Cloud 176

Cloud GCP(Google Cloud Platform) AWS Azure 176

How To Buy Saas

MAY 29, 2025

For instance, companies like Sephora and Amazon have deployed AI-driven recommendation engines. AWS explains that intelligent automation (IA) is the process of using artificial intelligence (AI) to make self-improving software automation. Executives also leverage generative AI for idea generation and reporting.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

SaaStr

MAY 31, 2024

A senior engineer posted on LinkedIn that they worked at Spotify for four years and quit on the spot. Sometimes, a deeply technical product founder with product market fit might not be interested in marketing, but they have a vision to get to developers. There are so many vibes out there, one of which is, “I quit. I’m out of here.”

Sales Hiring 302

Sales Hiring Sales Recruiting Marketing Scale 302

Treehouse Technology Group

DECEMBER 2, 2021

Overview: As a Data Engineer, you will work with stakeholders and the internal development team to guide the technical development of enterprise data solutions. The Data Engineer will… The post Data Engineer (Python & AWS Cloud) appeared first on Treehouse Tech Group.

AWS 40

AWS Engineering Cloud Data 40

Chart Mogul

JANUARY 28, 2022

A few months ago, we retired our last pieces of infrastructure on DigitalOcean, marking our migration to AWS as complete. Our journey was not your regular AWS migration as it involved moving our infrastructure from classic VMs to containers orchestrated by Kubernetes. Ultimately, we decided to go with AWS. Team expertise.

K8S orchestration (Kubernetes) 52

K8S orchestration (Kubernetes) AWS EKS (Elastic Kubernetes Service) GCP(Google Cloud Platform) 52

Sylvia Ng

FEBRUARY 17, 2016

Putting together a job description for a Growth Engineer? The below tidbits are taken from 30+ job descriptions for Growth Engineers, all from tech companies such as Asana, Airbnb, AdRoll, Cybercoders, Mircosoft, UXPin, and Zenefits, to name a few. What do all these job descriptions tell us about growth engineering? Innovative.

Engineering 74

Engineering Growth Hacking Scale Social Media 74