Intercom, Inc.

SEPTEMBER 9, 2022

GPT-3 can create human-like text on demand, and DALL-E, a machine learning model that generates images from text prompts, has exploded in popularity on social media, answering the world’s most pressing questions such as, “what would Darth Vader look like ice fishing?” Today, we have an interesting topic to discuss.

Artificial Intelligence 249

Artificial Intelligence Machine Learning AI Search AI 249

How To Buy Saas

MAY 27, 2025

Artificial intelligence is everywhere from smart content generators to coding assistants and its changing how SaaS products are built and marketed. Terms like Large Language Model (LLM) and AI tool often get tossed around interchangeably, but they arent the same thing. and What is LLM orchestration?.

Artificial Intelligence 59

Artificial Intelligence AI Search AI ChatGPT 59

Intercom, Inc.

JUNE 22, 2018

It’s easy to believe that machine learning is hard. After all, you’re teaching machines that work in ones and zeros to reach their own conclusions about the world. Indeed, the majority of literature on machine learning is riddled with complex notation, formulae and superfluous language.

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Artificial Intelligence Machine Learning Interviewing Customer Support 223

SaaStr

FEBRUARY 2, 2025

Under her leadership, Alloy Automation has pioneered the use of AI to streamline API integration and documentation processes. What began as a solution for fighting parking tickets has evolved into a comprehensive platform that helps consumers assert their legal rights and negotiate with large companies.

AI 199

AI Technical Review Artificial Intelligence Systems Review 199

Tom Tunguz

MARCH 30, 2023

Models require millions of dollars & technical expertise to deploy: document chunking, vectorization, prompt-tuning or plugins for better accuracy & breadth. Machine learning systems, like any complex program, benefit from more use. At the moment, capital & technical expertise create competitive advantage.

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Artificial Intelligence AI Machine Learning Generative AI 332

Tom Tunguz

NOVEMBER 8, 2023

LLMs Transform the Stack : Large language models transform data in many ways. If you’re curious about the evolution of the LLM stack or the requirements to build a product with LLMs, please see Theory’s series on the topic here called From Model to Machine.

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Artificial Intelligence Trends Data Software Review 228

How To Buy Saas

MAY 29, 2025

The generative AI revolution has driven explosive growth in Large Language Model (LLM) applications. more efficiently, developers rely on LLM orchestration frameworks. What Is an LLM Orchestration Framework? This Retrieval-Augmented Generation (RAG) pattern enhances accuracy on private or large documents.

Artificial Intelligence 59

Artificial Intelligence AI Search Software Review Systems Review 59

Tom Tunguz

NOVEMBER 7, 2024

I went back and forth with the machine: “Remove the headers,” “Make it sound more friendly,” “Talk about the stories in the first person.” ” The AI’s memory has become a living document. ” “Vary the sentence length and the paragraph length. Weave it in.”

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Artificial Intelligence AI Engineering Investment 185

Unbounce

JUNE 24, 2020

Remember what collaborating on a document looked like ten years ago? No incoming martech makes a better case for this sort of incremental innovation than artificial intelligence. So, instead of getting into the weeds, let’s start with the distinction that makes the most sense for marketers to learn: the one between AGI and ANI.

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Artificial Intelligence Machine Learning AI Search Marketing 145

How To Buy Saas

MAY 28, 2025

Large language models (LLMs) like GPT-4, Claude, and open-source equivalents are now powering new featuresfrom intelligent chatbots to automated content creation. However, simply wiring LLM APIs into your application can create complexity. In effect, it makes managing multiple LLMs predictable and reliable.

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Artificial Intelligence Underperforming Technical Team AI Search Scale 53

Tom Tunguz

JULY 10, 2023

Large language models enable fracking of documents. But LLMs do this beautifully, pumping value from one of the hardest places to mine. We are tinkering with deploying large language models on top of them. Historically, extracting value from unstructured text files has been difficult.

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Artificial Intelligence Systems Review Machine Learning Government 173

Clouded Judgement

JANUARY 24, 2025

A core question is whether these powerful reasoning models truly “generalize” well. In AI terminology, “generalizing” refers to a model’s ability to apply learned knowledge to new tasks or unseen data. However the pace of innovation in large language models is extraordinary.

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Enterprise AI Cloud Artificial Intelligence 157

Tom Tunguz

SEPTEMBER 18, 2024

First, integration with the large-language models will be essential. The better the integration of a feature flagging service into a large-language model, the more the usage of the platform & presuming the product charges as a function of usage, the better than a dollar retention & ultimate satisfaction of the customer.

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Artificial Intelligence Software AI Retention 221

How To Buy Saas

MAY 26, 2025

Retrieval-Augmented Generation (RAG) is a cutting-edge approach in AI that combines large language models (LLMs) with real-time information retrieval to produce more accurate and context-aware outputs. RAG emerged to solve several of the biggest problems with vanilla large language models.

Artificial Intelligence 52

Artificial Intelligence AI Search AI Scale 52

Clouded Judgement

AUGUST 25, 2023

A S-1 is a document companies file with the SEC in preparation for listing their shares on an exchange like the NYSE or NASDAQ. The document contains a plethora of information on the company including a general overview, up to date financials, risk factors to the business, cap table highlights and much more.

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Benchmarks Artificial Intelligence Data Software Review 246

Kraftblick

SEPTEMBER 26, 2023

Today, it is possible to speed up and optimize the writing process with the help of artificial intelligence (AI). These technologies are able to create clinical and non-clinical documentation, such as toxicological examination results and reports, including the results of medical research and new drug testing.

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Artificial Intelligence Technical Review AI Search Technical Advisors 96

Tom Tunguz

AUGUST 4, 2024

When a user executes a search query within a generative AI search engine, the query, for example, “best carbonated beverage for health-conscious individuals,” is combined with relevant documents typically web pages. These are both passed to the AI model into the context window.

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AI Search Artificial Intelligence Generative AI Advertising 218

User Pilot

MAY 10, 2023

Apart from artificial intelligence itself, AI is often referred to as Deep Learning and Machine Learning (ML) technologies and Natural Language Processing (NLP). Technical specifications AI can automate the generation of technical documentation to ensure consistency and accuracy.

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Artificial Intelligence AI Management Machine Learning 98

Clouded Judgement

JULY 16, 2024

A S-1 is a document companies file with the SEC in preparation for listing their shares on an exchange like the NYSE or NASDAQ. The document contains a plethora of information on the company including a general overview, up to date financials, risk factors to the business, cap table highlights and much more.

Benchmarks 295

Benchmarks Data Artificial Intelligence Machine Learning 295

Tom Tunguz

SEPTEMBER 8, 2024

Large language models are wonderful at ingesting large amounts of content & summarizing. An engineer taught me that of them found rarity of a word across a set of documents. 1 I haven’t found a way to goad an LLM to produce the rare result. Maybe I haven’t learned how to prompt an LLM well.

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Artificial Intelligence Azure AI Search AI 124

Clouded Judgement

FEBRUARY 7, 2025

These seem like perfect fits for LLM based applicatiosn. Perfect for a LLM! Subscribe now “Grouping + AI” for Triage One area I’m quite excited to see AI revolutionize is “grouping + triage” workflows. There are so many of these workflows out there today, and many of them are quite manual.

Systems Review 144

Systems Review Cloud AI Artificial Intelligence 144

SaaStr

JANUARY 17, 2024

Benjamin Mann, co-founder of Anthropic added: “ For example, one large bank that we were talking to came to us and said, ‘we’ve talked to everybody in our company, and we have 500 different use cases that we want to apply large language models to.’ ’ That’s really incredible.

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AI Enterprise Artificial Intelligence compliance 286

How To Buy Saas

MAY 29, 2025

For example, machine learning models can forecast sales, optimize pricing, and evaluate investment scenarios in real time. Key benefits of AI-driven decision support include: Predictive Insights: Machine learning forecasts customer demand and market shifts by analyzing historical and real-time data.

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Artificial Intelligence Payment Services Payments SaaS Payments 59

Intercom, Inc.

JANUARY 31, 2023

The trickiest thing about large language models (LLMs) is that they’re great at appearing plausible, even when they’re wrong. Large language models are fantastic at reformatting or reprocessing text that’s already written, so they’re perfectly suited to condensing text.

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AI Artificial Intelligence New CTO ChatGPT 188

SaaStr

NOVEMBER 20, 2024

Elizabeth explained: “We continued doggedly poking at this problem of where else can Copilot help developers be more creative and more satisfied, and so we integrated Copilot then across the command line, across our pull request features, across issues and documentation, and that became the basis for CoPilot Enterprise.”

Scale 258

Scale AI Scaling Marketing 258

Tom Tunguz

FEBRUARY 1, 2024

Microsoft’s document database, Cosmos, grew 42% annually, driven by AI. Small-language models are coming. The consensus within the data ecosystem is that many will start with more expensive large-language models which are robust to many types of questions, but perhaps too expensive to run for most applications at scale.

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AI Azure Artificial Intelligence Generative AI 214

SaaStr

JUNE 11, 2024

However, generative AI is the newest part of AI that can create something for you using natural language processing. It might create documents, images, or text based on the data you provide. Using GenAI, you can generate code and documents. The LLM can generate a more complete description by putting it into a system with GenAI.

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AI Data Artificial Intelligence Generative AI 169

How To Buy Saas

MAY 27, 2025

The era of large language models (LLMs) is booming. In 2025, foundation models or generative AIs like GPT-4, Claude, Gemini, and open-source LLaMA are reshaping AI research, software development, and SaaS products. OpenAIs GPT models set the standard for commercial LLMs. Like GPT-4 Turbo, Gemini 2.5

Artificial Intelligence 40

Artificial Intelligence AI Search AI Software Review 40

Tom Tunguz

DECEMBER 17, 2023

DPRDs, or Data Product Requirements Documents, contain the key information about a data product: what it will provide, how it will produce value, how the data will be governed including data quality alerting. Unlike code, data is stochastic or unpredictable.

Data 266

Data Government Headcount Scale 266

BetterCloud

DECEMBER 16, 2024

There might be SaaS in your stack that IT doesnt meet documented security policy requirements. Security violations that result from not following documented security processes are obviously noncompliance. Documented app access approval processes Many organizations are required to have a documented policy for app access approvals.

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Artificial Intelligence compliance Systems Review Technical Review 52

User Pilot

MAY 23, 2023

We’ll cover how the customer experience is defined, where AI comes into the picture, how it can help engage your customers , and explore some specific tactics for leveraging artificial intelligence within your product. Using AI and machine learning within your SaaS can bring huge benefits.

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Artificial Intelligence AI SaaS Payments Payment Solutions 98

Tom Tunguz

DECEMBER 8, 2020

The learning curve is steep, and I mean precipitous. I had to learn vim first, and then I read piles of configuration examples to get things working properly. Most of the documentation isn’t great. Adobe Photoshop uses machine learning to outline a section of an image. Some UIs will mask complexity.

Machine Learning 264

Machine Learning Artificial Intelligence Software Engineering Engineering 264

Andreessen Horowitz

SEPTEMBER 25, 2023

While a lot of the focus today is on the development of foundational large language models (LLMs) , the transformer architecture was invented only 6 years ago, and ChatGPT was released less than a year ago. In contrast to earlier applied use cases of machine learning where the nth degree of correctness is critical (e.g.,

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Artificial Intelligence AI Scale VP of Engineering 139

User Pilot

JULY 20, 2023

The undeniable advances in artificial intelligence have led to a plethora of new AI productivity tools across the globe. Best AI tools to analyze data: Microsoft Power BI: business intelligence tool using machine learning. MonkeyLearn: analyze your customer feedback using ML. Brand24: AI tool for social listening.

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Artificial Intelligence AI Search AI Software Review 98

Scytale

AUGUST 5, 2024

The Importance of AI Policy and Governance Artificial intelligence (AI) is transforming industries and societies at pace which quite frankly, is hard to keep up with, making the need for solid AI policy and governance more important than ever. These requirements include rigorous testing, documentation, and transparency obligations.

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Artificial Intelligence Government AI compliance 52

SaaStr

APRIL 30, 2024

They built a machine learning scoring mechanism called Expected GMV (gross merchandise volume). Monthly business review Tight performance management Documentation Monthly Business Review If you want to run a tight ship, especially as you scale, you must do these three things right. Find a way to document.

Scale 294

Scale SMB Sales Hiring Sales 294

Intercom, Inc.

DECEMBER 6, 2022

Supporting the exchange of PDF documents on WhatsApp to save customers from having to switch channels to share necessary information. We also work on improving channel capabilities so customers and their users have all the necessary features and tools to resolve queries at their fingertips. A simple example?

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